Restaurant.comReviews 866

This company offers "gift certificates" for you to pay for that will be worth more than you paid for it with a minimum purchase, which if worked still worked out to your benefit, but lately they have offered establishments of restaurants that didn't agree to use them. Have been turned down on many occasions after purchasing the certificate by the restaurants that say they never agreed or they are no longer participating. So you buy it and can't get your money back only exchange it for another which may in turn do the same thing. I recently took one in and the owner/manager said he never agreed to this and it's a scam and wouldn't honor the certificate that was paid for. I called restaurant.com and it took them weeks to get it off the website so others bought it and couldn't use it or get their money back. I have just bought one and the establishment was closed down when i got there. I called today and will see how long it takes them to remove it. Bernie told me that he just takes the message and passes it to the restaurant dept and it's up to them. Sometimes the restaurants decide they no longer want to participate and that's just your loss because per restaurant.com there aren't "contracts." In the past this was a great site and seemed to work fine, but lately I'm not sure who is calling with the agreements, but I'm a little suspicious that something isn't exactly right since they added an establishment without authorization of the owner and on another occasion added a restaurant that has been closed down for a while. My suggestion would be to call the restaurant ahead of time and ask if they are still or have they ever decided to participate in this program before you go, because some are legit while others are not and it takes a very long time for them to remove the establishments off the site that are no longer participating after a phone call letting them know it is not. Too bad that this was a great concept that turned into a scam.

Borderline fraud. As everyone has said, they are simply criminals operating in a grey area selling coupons. Don't waste your time. After they rip you off with lies (restuarants are offered that are not affiliated) they will exchange but will not give you a refund. Go ahead, keep the 3.60. I'm sure you need it more than I do.

Bought 2 tickets to two different restaurants through my job. When i tried to use one of the certificates i was told by the owner that hey had cancelled their account more than a month before my visit and would not be accepting the coupon. I bought the certificate a day before my visit. When i requested a refund restaurant.com says they do not issue refunds. However THEY DO SELL CERTIFICATES THAT CANNOT BE USED. They basically stole my money.

This isn't a site for buying gift cards. This is a site for buying coupons that have very specific and limited eligibility. And coupons should never cost anything. If you buy this for someone as a gift, they'll have to spend a certain about (usually $25-50, sometimes $75) in order to even use the gift card. So, that's a HORRIBLE gift idea. It'd be like clipping a coupon out of the newspaper and gifting it to someone, except you had to pay for the clipping. Also, the choice of restaurants is very limited, and most of those choices aren't very good restaurants. You are much better off just waiting for a restaurant you actually want to eat at to be offering a promotion. Or, if a gift, just buy somebody an actual gift card to a restaurant you know they'll like.

While this may be a decent deal for the consumer, it's an awful deal for the restaurant! We've used several in our town, and each time the staff (including managers and OWNERS!) have never even heard of restaurant.com. These restaurant owners have not given permission for these coupons to be used, yet they have to take them from the consumer or risk losing their business. That's called THEFT! I thought these were a good deal until I found out the restaurant.com was using me to steal from local restaurant owners. AWFUL AWFUL AWFUL dirty business practices

I signed up and purchased a number of PAPER certificates, not posted to my online account when this just opened. Of course I didn't use them for quite some time and one of the restaurants closed. I contacted their customer support to see if I could get the PAPER certificate exchanged to another restaurant. They keep telling me to log into my account and click on the electronic certificate to exchange it. They aren't even reading my email explaining that I have no electronic certificates and am trying to exchange a PAPER certificate they issued to me when they started their service.

They are a bunch of Bozos working in customer support.

Do not purchase certificates from these guys.

Restaurant.com offers some good deals and genuine savings. That said, problems will likely arise if you don't carefully research its site AND each restaurant in which you're interested. Go to the restaurant.com site. Type in the relevant zip code (usually for your home area or a place you will soon visit) or a type of cuisine you prefer. Write down the name and contact information of each restaurant that interests you. Note each restaurant's ostensible restrictions--as listed on restaurant.com--regarding restaurant.com. Make sure you also note a restaurant's telephone number or email or texting address. CONTACT the restaurant: by phone is the fastest and cheapest, if local. Politely ask a SUPERVISOR or someone with equivalent authority about the restaurant's policies regarding restaurant.com. Make SURE you speak to someone of genuine supervisory authority and record that person's first name. Double and triple check with the SUPERVISORY person about any restrictions regarding restaurant.com: $50 minimum purchase? Not valid Friday through Sunday? Not valid for the buffet or combination meals? Separate gratuity still expected? Okay. Record all of this information where you can quickly retrieve it. Make sure you've got all the information you need. NOW, you could still run into problems, but it's far less likely. Say, you're a single person eating alone. You note the $50 minimum purchase. Okay: plan to eat a dinner in AND order some take out you'll really want--say, for lunch and dinner at home tomorrow. GREAT! You've saved some good money on food you really want. But you'll likely feel ripped off, unless you do some research first. (Also, if rather than a card you print up an e-gift card on your home computer, be sure to stick this in a plastic sleeve or in a safe, dry place.) Okay: I understand some of the criticisms of restaurant.com that I've read on this site. My experience with restaurant.com has been fairly positive, but others note some valid concerns here. If you do your research first--and then double check again when you arrive at the restaurant--you're likely to save some good cash at a nice restaurant you genuinely like. That's a big "if"--do the research first and avoid hassles, misinterpretations, and that ugly "ripped off" feeling.

Disappointed about Little Caesars In Albemarle I was a little late getting there he took the payment told me to pull up the white line ( I will ask to see the food first from the time I placed the order It only took 43 minutes...
Got both orders of wings wrong pizza was correct but cold
The guy who took the payment said my order would be out in couple minutes Boy was he wrong...
If the order is wrong why not on time?
The guy s name is sorry sorry sorry
Told me to pull up so he could wait on Customers...
So after you get my money I am no longer customer?