website thubmnail of Restaurant.com
How would you rate Restaurant.com?
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Ohio
1 review
2 helpful votes
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Awful Gifts - Can't Use
December 8, 2020

Purchased several for gifts and some for my family only to find out some of the restaurants are closed, some of the restaurants won't take certificates, etc. Since these are really (roughly) 50% off coupons (in many cases), it is definitely not a typical gift certificate. It would be more accurately advertised as exchangeable coupons that you may never be able to use. Add to that the limited number of restaurants in many areas AND that you have to use your restaurant.com certificate to "purchase" certificates for the restaurant to MAYBE take (if they are still in business) and I would certainly NOT recommend restaurant.com.

Date of experience: December 8, 2020
North Carolina
1 review
4 helpful votes
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I received a $25 coupon as part of a promotion run by a hotel chain. Unlike gift cards, to redeem a restaurant.com deal, you have to first register, then pick a restaurant (no chains or popular ones), then 'redeem the code', print a certficate... at this point, I just gave up and moved on. What a joke!

Date of experience: July 4, 2016
California
1 review
8 helpful votes
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After being notified that one of the coupons that I purchased was no longer good, I was asked to select another restaurant a month ago. When we went to that restaurant, it had already gone out of business. All I can say is. Buyer beware!

Date of experience: November 25, 2015
Connecticut
2 reviews
5 helpful votes
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I was robbed.
June 1, 2015

I had several coupons that simply disappeared off my account.
I have been trying to reach them and got a generic message that they would be responding to my e-mail, but they never did. Do they even really exist?

Date of experience: June 1, 2015
South Carolina
1 review
2 helpful votes
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"I purchased coupons for a particular restaurant who refused them. When I informed Restaurant.com, they didn't stop selling them and refused to give me a refund because 'they didn't know'. I would call the establishment and make sure they honor the coupon and that they will continue to do so until you can use it."

Date of experience: October 17, 2011
Michigan
1 review
1 helpful vote
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One week after purchasing two certificates to a restaurant, the restaurant no longer accepted Restaurant.com certificates. I felt this was an inconvenience at most, so I followed R.com's instructions and went to exchange the certificate.

Their site is so poorly constructed that I was able to exchange the certificate without registering my account first -- so I'm not entirely sure where that "eGift" credit went. After I signed up (great, yet another site I have to register on), the credit still was not present.

I am inclined to believe this whole operation is a huge scam. I would NEVER purchase another certificate with Restaurant.com, and if I was given one, just throw it away; it's more than likely useless.

Date of experience: April 21, 2014
West Virginia
1 review
0 helpful votes
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Restaurant.com is a joke
October 16, 2018

You go out to dinner with friends. Separate tickets. Both couples have a 25.00 restaurant.com coupon. You order an appetizer, expensive meal, drinks and dessert. Have an extra drink, to find out with the tickets come that only one coupon can be used because you are sitting at the same table. That is the most asinine excuse I have ever heard. I will NEVER get another restaurant.com coupon EVER. This is BS. I would rate restaurant.com lower than a "1" if I could. Be sure to read the fine print!

Date of experience: October 16, 2018
Hawaii
1 review
2 helpful votes
Follow R W.
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The value is great, but however they are dealing with their restaurant clients must be awful because our coupons have been refused as many times as accepted. Each time the coupon was refused, the restaurant owner/manager refused to explain what exactly caused them to dislike the company, but eagerly told us they had a very bad experience and wouldn't deal with them ever again or accept coupons out in circulation. It had to be bad because refusing the coupon reflects just as badly on the restaurant.

Date of experience: March 23, 2012
Florida
1 review
3 helpful votes
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Worst crap ever...
July 29, 2017

We got a $50 gift card for joining Bjs Wholesale, long story short, the app and website are both designed specifically to be impossible to operate... after several attempts to use the card unsuccessfully we threw 3 of them away.

Date of experience: July 29, 2017
Texas
2 reviews
8 helpful votes
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I received a gift card as reward at work!
I went to a restaurant for breakfast and there is a sign on their door that they fo not participate in restaurant.com. They requested to be removed 3 years ago and restaurant.com refuses!
So, I started calling restaurants and they all say the same thing! They requested to be removed and it never happened!
I contacted restaurant.com several times and was told they do a good job removing restaurants! That had to be a joke!
This is nothing nut a scam!

Date of experience: July 3, 2023
New York
2 reviews
6 helpful votes
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To spend more money
August 4, 2016

O received a gift Certificate of $100.00, a while ago, but up to today no able to redeem because the offer on this site are too low. I just don't know what to do with this stupid Certificate. If I use $40.00 Certificate I have to spend, minimum $200 at restaurant. What is this? The deal is only good for the restaurant and to the site, For me nothing. I am extremely unhappy with this. So, if you want to give me a gift certificate. Please do no - DO NOT - go for Restaurant.com

Date of experience: August 4, 2016
California
1 review
5 helpful votes
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Its true that this site has a BUNCH of terms and conditions to their restaurant coupons, however I've had more good experiences than bad with this site.

I usually wait for the $2,80% promo codes and buy coupons ONLY if they are $3 or $2 bucks.

I've gotten the chance to try exotic restaurants that I would have never tried and the prices turn out to be reasonable. Of course, you are not going to be able to just buy a coupon and go eat for free.

However I've had really good experiences such as me and 3 other friends came to a breakfast joint, we had 3 huge entrees, a few extra sides and 2 desserts for around $16 total. With tip it was 20-$25, but it was honestly like $40 worth of food,

Furthermore I love that the coupons never expire!

Date of experience: June 16, 2011
Texas
1 review
0 helpful votes
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I would rate them a 0 if possible. Beware your credit card is not safe. I kept getting an error, zip code can not be over 20 characters, then state could not be found. This alarmed me of a unreliable website. Be careful giving this company your credit card information.

Date of experience: September 19, 2013
New Jersey
1 review
4 helpful votes
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I received $25 certificate as a gift. Created my account and it showed $25 as available. Saved it to my account to use later. Logged in three days later - no balance. Money is gone. Tried to send a message to customer service - they do not want to hear from you. Stay away from this. It only works if you use it right this minute - hungry or not.

Date of experience: July 14, 2016
California
1 review
2 helpful votes
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Buyer Beware
October 26, 2018

We bought coupons for one of our favorite restaurants. Went for dinner the other night and the restaurant's doors were closed. Called restaurants.con and they won't refund our money only give a credit. My problem is that I informed them the restaurant went out of business but they still continue to sell coupons for the closed restaurant. They should not be allowed to sell them - false advertising

Date of experience: October 26, 2018
Illinois
1 review
9 helpful votes
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People don't get it
October 11, 2015

I see most of the bad reviews are from people who don't understand the concept. You DO NOT get to spend $5 on a $10 off coupon and then only spend $10, it doubles. Today I used a FREE $10 voucher and got a $10 off $20 coupon. Our meal came to $24 something so the bill came to $14 with tip it cost $20 total, Otherwise with tip it would have cost us $30, so we saved $10. Easy!

Date of experience: October 10, 2015
California
1 review
7 helpful votes
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Tried it few years ago, just like other said "Don't waste your money". There are not many restaurants accept that coupon. I tried one accepted the coupon, but they charged me a price higher than the regular menu price, at the end I only enjoyed about 20% discount on the bill. Want to say that if the restaurants participate to that program they should accept the restaurant.com coupon as a money. Not a gimmicky to get you go to that restaurants but not willing to accept the coupon.

Date of experience: July 3, 2018
Massachusetts
1 review
4 helpful votes
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I have used Restaurant.com for a few years now and I have 'never' had a problem redeeming their certificates! A lot of the negative reviews listed on this site I believe, falls on the restaurant being visited and not on restaurant.com. How RC be held responsible for restaurants pulling out of the program or making up changes to how or when they will accept the certs? Some of the other complaints seem to be about RC not making updates quick enough, yet it's hard to tell who is telling the truth. As someone else suggested, call the restaurant to verify they accept the certs before buying them. If you still have a problem log back into RC and redeem them for another participating restaurant. I just did that today for certs I originally purchased back in 2010 with no problem. I think it is a great program for us consumers. I don't know how it works for restaurants.

Date of experience: August 1, 2014
California
1 review
0 helpful votes
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Very deceiving, If it is your first time. You will feel frustrated also. Gift certificate of $100.00 you will pay only $40.00 and you need to purchase a minimum of $100.00 So I went to the restaurant and purchase a minimum of $100.00, I was surprised with my bill of $56.00, the cashier told me that I'm not the only one complained about this. The website is not very clear with their promotion. What I paid from restaurant.com, $40.00 is only to avail for a discount from the restaurant which is 50%. Instead of saving money, I ended up spending more $100.00 for 3 people.;(

Date of experience: July 27, 2013
California
1 review
2 helpful votes
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Awesome
December 12, 2015

I love this site, i save a lot of money, eating out
With these gift certificates, & they never expire, neither do the gift cards. I have dome from 2007, that are still good, great f2f or traveling, put in zip code, where your at, & buy certificate, or buy gift cards to save or later

Date of experience: December 12, 2015

Overview

The company has garnered significant negative feedback, primarily centered around customer service failures and issues with account management. Many customers report lost funds and unresponsive support, leading to sentiments of being scammed. Additionally, the limited and outdated restaurant options have contributed to dissatisfaction, as customers frequently encounter closed establishments. While a few positive experiences are implied regarding the product concept, the overwhelming sentiment reflects frustration and distrust. To improve its reputation, the company must enhance communication, streamline account management, and ensure accurate listings of participating restaurants.

This summary is generated by AI, based on text from customer reviews

service
111
value
110
shipping
49
returns
77
quality
96