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Restaurant.comReviews 866

1.5

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Restaurant.com Reviews Summary

The company has garnered significant negative feedback, primarily centered around customer service failures and issues with account management. Many customers report lost funds and unresponsive support, leading to sentiments of being scammed. Additionally, the limited and outdated restaurant options have contributed to dissatisfaction, as customers frequently encounter closed establishments. While a few positive experiences are implied regarding the product concept, the overwhelming sentiment reflects frustration and distrust. To improve its reputation, the company must enhance communication, streamline account management, and ensure accurate listings of participating restaurants.

This summary is generated by AI, based on text from customer reviews

service
111
value
110
shipping
49
returns
77
quality
96

We monitor reviews for authenticity

Virginia
1 review
2 helpful votes
Follow Elaine M.
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NY Pizza Suprema (http://www.nypizzasuprema.com/index.html) has the most amazing pizza I've ever eaten. I've had pizza in several locations in NY, and this is EASILY the best. Their Fresh Mozzarella With Basil Pizza is perfect. I only get to NYC every 3-6 mos, and I can never get enough of it while I'm here. This trip, I've ordered 3 pies to take back to VA with me because I want to have it on hand. The crust is just thin enough and crispy. The pizza isn't too greasy, but it's nice and moist. It's cooked to perfection and you can truly taste how fresh it is. It's right across the street from Madison Square Garden, and they sell it by the slice or in whole pies. It is a MUST for anyone that comes to NYC.

Date of experience: February 29, 2016
New York
1 review
1 helpful vote
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Jeremiah's Tavern. Ordered two Fish Sandwich's. They come with a slice of lemon and Tartar sauce. No fries or anything else. I was a little bigger than a medium size hamburger bun and it cost with tax $23.74.
Biggest ripoff in the industry.

Date of experience: February 26, 2016
New York
1 review
3 helpful votes
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Scam!
February 24, 2016

Bought the emovie cash and restaurant.com deal. Restaurant.com does offer decent restaurant deals but the movie tickets have an expiration and it's unreasonably short. I got burned you don't have to, stay away from this deal!

Date of experience: February 24, 2016
North Carolina
1 review
7 helpful votes
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Bad Business Beware!
February 23, 2016

Beware do not use Restaurant.com, there is fine print after purchase. They did not respond to my requests at all. Fine print includes can use only one certificate per month per order etc. None of this info is given to you before purchase. If you try to get a refund or anything the will not responde. BAD Business!

Date of experience: February 23, 2016
Maine
1 review
10 helpful votes
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Never signed up for this! Started getting coupons coming in?
Called them, put on hold for 20 minutes. Told them to take me off their phony website!
They wanted me to Join! #$@&*#*@* I honored their phony gift cert. $10 off on a $20 purchase! I've been in biz for 30 years. If I keep getting these things I'll be OUT OF BIZ in less then a year!

Date of experience: February 19, 2016
Virginia
1 review
4 helpful votes
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I ordered four tickets to a show (Broadway national tour of Lion King) - two orchestra seats and two balcony seats. I paid more (of course) for the orchestra seats, which were a special Christmas gift for my daughter. Specials by Restaurant.com charged us for the two orchestra seats but sent us all balcony seats. We couldn't reach them the day of the show (when we discovered that the tickets were wrong), so the situation couldn't be remedied. I tried their customer service email address for three weeks without receiving any response. After searching online for a phone number to call (none is provided on the Specials... website), I reached someone who agreed to "pass my information along to someone who could address it." I insisted on speaking to someone who could help me today, as I'd already been waiting three weeks. Finally, I was told to call another number. The furthest I got there was that I would get a refund for the extra money I paid toward orchestra seats I never received. Of course, if we had wanted balcony seats, we would have bought those in the first place! We certainly did not have our faith in Restaurant.com restored. The customer service was appalling, and I will not purchase from or recommend Specials by Restaurant.com again. Oh, one more thing! While I was at the box office trying to get our orchestra seats, the person at the window next to me was also trying to work through poor service from Restaurant.com - tickets never received!

Date of experience: February 17, 2016
Illinois
1 review
7 helpful votes
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Fraud in ticket sales
February 17, 2016

I thought I was getting a good deal when they advertised 1/2 off on tickets to a Cirque Du Soleil Toruk show. I purchased 2 $150 ticket to be close to the arena area. 1 week before the show they call me to say that Toyota Center bumped them out of the system for the Sat show which I had purchased, but that they had Fri and Sun available. I asked if the seats would be the same and:"Kenan" said yes, therefore I chose Fri. I had to call several times, because here it was, Friday show night and I had not received any tickets or email. They finally called me back and said the tickets would be at Call at the office box. We get to the box office and the seats they gave us were up in the 400 nosebleed section. I told them that I purchased different seats. At that time I tried calling Restaurant.com and they did not answer. Funny that they actually called me on a Friday night the week prior to tell me of the change, but could not answer my call then. I left several messages and never received a response. Toyota Center was nice enough to get me seats closer to the area, but not worth the $150 I paid for. They also warned us about using these 3rd party jokes to purchase tickets.

Do not buy tickets from these people. They are a fraud. The BBB should investigate them.

Date of experience: February 17, 2016
Nevada
1 review
8 helpful votes
Follow John J.
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This site is a complete joke.
We got $200 from a auction at a charity event.
We thought we got a deal until...

We tried to "convert" gift cards to certificates.

#1. It came as a shock you have to spend 2x worth your certificate value
#2. I'm an internet guy and can navigate any site and understand tech stuff,
But it is impossible to "redeem" the gift card.
On multiple occasions we gave up since we would be late for dinner
And went to another restaurant.
#3. When you call support for help, they close at 5pm.\how convenient,
When people go out to dinner to use the cards.
#4. When you do reach thier "support" in india, theyre rude
And insulting.

Unreal

Stay away

Date of experience: February 14, 2016
New Jersey
1 review
5 helpful votes
Follow Jennifer H.
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What a joke. It's been two weeks now trying to get customer service to just RESPOND to me about a voucher that should have $40+ on it, but shows a zero balance. A waste of money and time!

Date of experience: February 13, 2016
Georgia
1 review
0 helpful votes
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I had a problem of Staropolska restaurant not accepting coupon purchased from restaurant.com.
After a few days I finally received support from restaurant.com.
I hope that Staropolska coupon won't be posted again.
I'm going to use restaurant.com again, hopefully Staropolska was simply a bad luck.

Date of experience: February 11, 2016
Michigan
1 review
4 helpful votes
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Worst site ever
February 9, 2016

I attempted to exchange and redeem my account several times. Once I logged out before exchanging them I lost all my credit on my account. Never use this site or you loose your money!

Date of experience: February 9, 2016
New Jersey
1 review
5 helpful votes
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No customer service
February 8, 2016

I bought 2 certificates here and went to the restaurant and was told they do not accept the certificates the restaurant said they have asked this company many times to pull their ad but obviously it wasn't pulled which I beleive considering I've reached out 3 times asking for a refund on selling me something that wasn't valid and they have never reached out to me once. Beware and save your money they sell items that aren't even valid.

Date of experience: February 8, 2016
Florida
1 review
5 helpful votes
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Fraudulent
February 7, 2016

I blame Groupon for steering me here. The restaurant told me they hadn't dealt with Restaurant.com for months, and were apologetic I had been suckered into paying for a worthless coupon. There are no refunds; instead an exchange which may be just as worthless. Stay away...

Date of experience: February 7, 2016
Indiana
1 review
6 helpful votes
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Wasted Money
January 24, 2016

I could not use all the money on my gift card because the restaurant required a minimum purchase and it would not allow me to make a purchase for more than "4" in the drop down box. If you use this be sure to use it all at one place. Because if you don't they get to keep your money,

Date of experience: January 24, 2016
New Jersey
1 review
4 helpful votes
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"Free" gift card
January 22, 2016

My husband and I rented tuxes from Jos A. Bank who was having a special that if you rented tuxes from them you would receive a $100 restaurant.com gift card. Needless to say we never got the gift card so we asked Jos A Bank who said we had to call restaurant.com to redeem. We never got the gift card. Both businesses were extremely unprofessional during our experiences. We do not recommend either.

Date of experience: January 22, 2016
Virginia
1 review
5 helpful votes
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This place is the worst!
January 21, 2016

I received the card from my daughter as a gift, I dont know how much she paid, but the reataurants are 3rd or 4th tier eaterys, places I dont go to. I dont know how much the restaurants paid to get listed on Restaurants.com & now i find out I have to buy the the gift cards too. They make $ 3 times. Jennifer was right the website sucks, you have to log in every time you change a page. I"m cutting up this freekin $100.00 card.

Date of experience: January 21, 2016
Massachusetts
1 review
11 helpful votes
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This is the sketchiest website I have ever dealt with. They want you to purchase their gift cards, then get so fed up with their *%&#ed up website that you give up and throw your certificates in the trash. Don't waste your time.

Date of experience: January 16, 2016
Illinois
1 review
8 helpful votes
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Don't use restaurant.com
January 15, 2016

I bought 30$ worth of coupons. First time l tried to redeem one (rascals bar and grill)I was told they have never worked with restaurants.com and they do not honor their coupons. I emailed restaurants.com 2 times nobody ever contacted me. Don't waste your money

Date of experience: January 15, 2016
Colorado
1 review
8 helpful votes
Follow Jeannine S.
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Iit's all lies and trickery. They should be banned from the internet. Don't be suckered in as even a business law expert can clearly see that if they were running a business this way anywhere other than the internet, they would have been shut down and possibly under a class action lawsuit by now for intentionallyl misleading the consumer base.

Date of experience: January 13, 2016
Kentucky
1 review
10 helpful votes
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Does anyone take these?
January 12, 2016

I bought a couple of $10 gift cards that I then used at a Mexican restaurant nearby. No problems the first time. I even bought into a promotional offer for five $25 gift cards fur $25 after that visit. The second time that I went to the Mexican restaurant, months later, they didn't want to accept it and even said they had no idea what it was. Now that made me mad enough, considering that they'd taken one before, that the manager agreed to accept it but that this was "a one time courtesy". That's more than you get from restaurant.com. It's best to call the restaurant you want before you even select the gift certificate. I've emailed this website over so many places refusing to take them, mostly with confusion over what restaurant.com even is. I recently moved and was super excited to see a pizza place just minutes away that accepted them as dine in, and they even let me do carry out instead. But I only got to use one $10 before they stopped accepting them. Now I'm trying to exchange the gift certificate that I never got to use, but the website won't let me. I have over $100 in credit still and it's not looking good. So far I've just about broke even when you compare what I paid directly to restaurant.com vs what I've been able to use. And it's a lot of fun trying to get them to combine gift cards into something usable. It's a lot of automatic replies before you actually get a person to respond that will fix them same day. I imagine that, maybe, if you live in a metro area with lots of restaurants and new places popping up constantly, this could be worth while. But I will never give them another dime.

Date of experience: January 12, 2016