Restaurant.comReviews 866

This was called a $50 gift card mailed to me for a good restaurant meal just because I made an appointment for a salesman to come to my home to sell me a walk in tub from K Designs in Minneapolis Mn. Card never arrived so I called K Designs of course thinking this was a scam! Card finally came but it's a coupon actually limited to certain eateries. What? Really? Whole thing is kind of schemey. I was misled and K Designs didn't get my business anyway. Not nice to fool me!

I have certificates still waiting to be redeemed from 2013. I can't ever seem to find somewhere that I even like to eat - they are usually ALL hole in the wall places (which is ok, but read the fine print... if it's a $10 card, you have to most times spend $30 or more on the order to even use the certificate). I just hopped on to try and get to work in some of these smaller certificates that I have on a vacation I will be taking soon. RIP OFF. They are collecting your money, knowing you will likely NEVER EVER redeem. You are giving away your cash - might as well flush it down the toilet. I have so many certificates to use and will likely never use them.

Today, 6/19/2020 I took my family to eat at this Arby's location which locates in Frisco Texas (Store #7858). We came inside to order instead of drive thru service. One of your worker in the kitchen did not comply/practice with COVID-19 higiene requirement during preparing our sandwiches.
All of my family members saw he did not wear mask and gloves when handling roasted beef and buns!
I politely notified/ reminded him to wear gloves and he made a very unprofessional comment.
This basic higiene practice and customer service's ethical is not acceptable especially during COVID-19 prevention.

These certificates can save you a lot of money and have saved me a lot over the years if used properly.

The main thing that I learned when planning on using these is to ALWAYS call the restaurant you are going to attend. Either they will say YES or NO. And always get the employees name that confirms if they say they will accept coupon.

After learning to do this small action before going out for dinner I have had great success with this company.

Do not, do not, do not, do not, DO NOT purchase anything from restaurant.com. In the city where I live (Denton TX) there are only 5 restaurants that are listed as "participating restaurants". But when you call them up and ask them about it, they either never heard of it, no longer participating, or account not active. But the website still shows them as active. This website needs to shut down immediately. The customer service lady I talked to was quick to refund the money that was spent on gift certificates but what's the point if you have a $100 gift card that can't be used? It looks like sure-fire scam to me. I'm hesitant on trying these in other nearby cities. I couldn't find a recent "bad review" video on YouTube. (Check for one soon - I might provide that one). All of the good review videos are from 5-10 years ago. If there was something below zero stars, it wouldn't be good enough for this website. STAY AWAY! YOU HAVE BEEN WARNED! Footnote: this website would not allow me to submit a zero star rating, so I'll give it one, but believe me: it's WAY below that...

During this time of covid-19, one would think their website would have information on it about using their gift cards since you usually need to dine in and no restaurants are open now. But no, there is nothing about how their business works or doesn't work in the current pandemic and when reaching out to support for a response, all I get is an auto reply message stating how they respond in 3 business days and well... that's why I am writing a review. Clearly there is something wrong with this company when their average rating is so low. What a shame.

I bought (3) $25 gift certificates, and I only spent $30. They were specifically for Casa Country Mexican Grill in Goodlettsville, TN. I was very excited because this was going to help me take my family out for my son's birthday. Our bill was $86 before tip. I pulled up the gift certificates on my phone and took my check to the cashier. She looked at my phone and immediately called the manager to the counter. I knew then I was screwed. He looked at my phone, chuckled then said "yeah, we don't take those" I reiterated the fact the the name on the certificate was specific to that restaurant and location. I explained to him that the only reason I drove over an hour to eat at Casa Country in Goodlettsville, TN was because of the deal
I had gotten online. He responded that it wasn't his problem, and there was nothing he could do for me. Then laughed at me and asked how are we supposed to make money like that'? I felt embarrassed and angry, one because of his rudeness and two because I felt like I had been screwed over by Restaurant.com. What originally was going to cost me $14, after $75 in gift certificates were applied, ended up costing me $131 ($86 for the meal, $17 for the tip, and $30 for the restaurant.com certificates). The night started out great but ended not so great because of poor and unacceptable customer service from both Casa Country Mexican Grill & Restaurant.com. I would even go as far to say that maybe it's not just poor customer service, maybe it's a scheme to take consumer money by advertising amazing deals that really aren't deals at all.

I have no complaint about the certificates and their redemption, but the website is very poorly managed. My account lists some available certificates that I have long ago used, as well as restaurants that have gone out of business. It is disappointing to go to the location of the restaurant for which I have a certificate, only to find it no longer exists, and it's not just that it moved to another location. Some of those defunct restaurants continue to be in the list of restaurants for which I can select to redeem my certificates.

Whoever operates this website should be in jail. I own a restaurant and we started seeing people bringing 25$ GC for my place when we never ever agreed to that and had never even heard of restaurant.com. People pay $10 to THEM and I should give away 25$? They make money on businesses back without their approval. Who are they to decide to give away my hard earned money for their profit? When I called them to inquire about this, they pretended to have a verbal agreement with my business partner (I don't have a business partner and am the only one dealing with anything regarding the operation of the restaurant), I asked them for a recording of the so called agreement and they hung up on me. DO NOT BUY THEIR GIFT CERTIFICATES UNLESS YOU CHECKED WITH THE RESTAURANT BEFORE THAT THEY DO ACCEPT THEM.

Purchased a certificate to a restaurant in Los Angeles Star of India the owner told me they were not accepting those certificates due to new ownership. We stayed and ate at the restaurant all the same spending 30 dollars more than anticipated.
4 weeks later restaurant.com is still selling the certificates despite my complaint and report to them when I emailed them today they replied that they understand, my frustration but a different department handles my complaint and that there would be no further updates or responsibility to my inquiry REALLY! Yet you are continue to defraud customers!

I was given a restaurant.com gift card several years ago and I still have not found a place to use it. First I downloaded it on my APP and I bought a certificate. I took it to a restaurant and I could no longer redeem it. I had to get a refund from restaurant.com. But in addition there are very few restaurants to choose from and most of them dont take the full $25 certificate. Its like Pay $5 for a $10 certificate. I have to spend $4 here and $6 here and buy them ahead of time. Not easy to use and I would not recommend.

Although the coupons seemed to work, I experienced issues with restaurants going out of business, new ownership refusing them, and the 30-day redemption limitation. I bought over $100 and probably didn't save that much by the time I finally gave up dealing with all of the associated hassle. Seems only local restaurants and franchised chain locations take them, and for good reason. My guess is that corporate lawyers advised against this (more-or-less) scam. Even the places that accepted them did so reluctantly.

They sent me an email saying a certificate I had was for a restaurant no longer included. I never used it because it was useless even when the restaurant was still part of this scam site. I tried filling in the contact form; but the page does not submit, it just hangs. Big surprise. When I called the number above, it first told me to go to the website. That doesn't work. So then I pressed 2. I'm on hold. They say you can also email them at *******@restaurant.com. And in the time it took me to write the last few lines, the call magically disconnected. 5 times. SCAM! WHY IS THIS COMPANY STILL ABLE TO STEAL MONEY FROM PEOPLE?