Check ahead to make sure restaurant still honors, website is persnickety, customer service meh. I use them when I travel, for an adventure out of my an a few local places in my neighborhood. Some of them ARE very nice quaint restaurants.
Got this gift card from my local Bj's club for renewing my membership. The girl who gave it to me said it was very simple to use. Followed the instruction on the card itself which was simple however I did not know I had to select a restaurant from a list. Ok so I go through the list a saw a restaurant that was mentioned by a few friends and family as a great place but I could not use my certificate because they were out. It said to check back often. So that's what I've been doing for 6 months! I finally sent an email to restarants.com about the issue but got no response. I'm puzzled. I have a $50 certificate to use but cant use it because the restaurant is out of certificates? I didn't pay for it and im glad because I will warn all friends and family not to fall for this scam. I also plan to inform my local BJ's club about it.
I got a Restaurant.com certificate as a reward for a program some years ago. It was $25, and I used it. (Had to spend $50 to do so.) Thought it was a great deal.
I purchased $100 worth of Restaurant.com certificates later, I used $10, and the rest disappeared. No response. It's a scam
I can no longer login to my account & use my credits (for what limited use they had to being with). Customer service is non-existent. This program was pretty scammy to begin with, but now it's just downright fraudulent. Oh yeah...& check with the restaurant before you plan to use it... many say they disenrolled, but were never removed from the website.
The site is a total pain to use, it takes a while to find the restaurant you want and then once you find the restaurant it is even harder to buy the certificates because their account system is so horrible. I guess I got a good deal when I actually used the certificate, but now I have $100 in certificates. They only come in $5 increments for any of the good places you want to go and you can only use them once a month. It is really debatable whether or not the deal is worth the total pain of using their site and their god awful system of printing $5 certificates.
I had a $25 gift certificate, once I entered the code it said I only had $10 to use. Never used it before. I didn't feel like making an issue of it so I chose a restaurant to use the $10 at. All of a sudden the credit is missing from my account. It just disappeared and I didn't get to actually use it. This is probably the worst site I've ever dealt with.
I've been using restaurants.com for almost 4 years. I have never had a problem redeeming the certificates. A few restaurants I bought certs for went out of business and I got an e-gift card which basically credit towards buying another cert.
Over the years I must have bought about 25 certs... not one problem.
I brought the coupons for two places that happened to be near my area. The first place was a ghost town where the only thing they made was tamales in corn husk and they didn't speak English. The roaches had to translate... lmao. The second business was respectable and told me that they no longer work with the site because they were not getting paid and they were giving away more food than making revenue. SCAM SCAM
I have used the vouchers for several sucessfully. In the past year I have had nothing but trouble trying to use vouchers that the restaurant won't take. Not only that but the company conveniently removed their 800 # from the site. My guess is that were bombarded with complaints. I'm through using this. Site.
0 stars. Restaurants are visible on the website, but not on the app. Trying to redeem on the app seems impossible. You have to select the restaurant you want to use the gift card at in the app but they are not there as they were on the website. Went to the restaurant that was listed on the website and they said they don't accept it. Dude on the phone at Restaurants.com offered me a $150 card for $20, and they never expire. WOW what a deal when you can't even use it. This appears to me to be some type of scam. The card I have was a promo for buying something, so I'm not too mad that it is worthless but I wasted 2 hours of my life on this. My brother lives in another state and there are no decent places to use it there either.
Can I rate 0? This site is full of scams and traps. So I bought a 25$ coupon and gifted one to my friend(my biggest fault). I asked restaurant owner to deliver food at my home and he refused to accept the gift card. He started to give excuses and asked me to use the coupon by coming for dinning or take out. This was bizzare. I called restaurant.com customer service and they did not bother a bit about it. I think restaurant.com is one of the best service I have ever used. Not at all recommended.
This is horrible; they are making $ off of selling discount gift "referral" cards. The restaurant has hopes of increasing customer traffic. The recipient is inconvenienced with having to look for restaurants on the website. The restaurants all want you to spend 50% of the value of the gift "referral" card. In other words, mine was $100, and the restaurants want me to spend $50. A gift cad does not work that way. I should be able to choose where i want to go; or at least go where the gift card states and not be FORCED to spend any $$ if i don't want to.
Sometimes coupons work, sometimes they don't. Restaurant.com does not respond to any inquiries, even repeated inquiries, and complaints are not responded to at all. There is no way to actually call them, you can only email, and they do not respond. FAIL.
I purchased two certificates. The first one I used (Dunn's Food Market in Alabama) had never seen the certificate before but honored it anyway (Thank You, Dunn's!) The second (Mary's Kitchen in Florida) refused to accept it and told me they had never authorized the certificate to be advertised on restaurant.com and have no idea how it ended up there. That was fine, mistakes happen. However, I went to exchange the certificate on the site. After trying, I received a notice saying I was not able to exchange at this time and to try again later. I went back to the site later and the certificate was COMPLETELY removed from my account making it impossible to exchange! Stay away! I agree with others; it is a total scam!
Don't waste your time trying to redeem your certificate. Straight up scam. Got this via a promo to subscribe to the Minneapolis Star Tribune newspaper. The newspaper should be embarrassed that it was associated with this scam.
DO NOT PURCHASE SPECIAL DEALS! I have been a member of restaurant.com since 2007. We purchased 2 broadway tickets from a "deal" which came with a $50 restaurant.com e-gift card. We paid $116 for each deal. When we received the tickets, the face value read $99. The e-gift cards cannot be used for any special deals(i. E $4 for a $25 certificate). A $50 gift card can only buy a certificate for $50! If I purchased a $50 deal as I usually do, I could pay as little as $8. That would make the value of the deal, if I purchased my ticket directly from the theater, $107. I got cheated out of $9 per ticket deal. This is no discount.
Have tried for the last 3 days to send there E gift card and site has been down. Have purchased the card and unable to get any response from the site. With Christmas less than 3 weeks away was a great idea and unable to complete.
While this may be a decent deal for the consumer, it's an awful deal for the restaurant! We've used several in our town, and each time the staff (including managers and OWNERS!) have never even heard of restaurant.com. These restaurant owners have not given permission for these coupons to be used, yet they have to take them from the consumer or risk losing their business. That's called THEFT! I thought these were a good deal until I found out the restaurant.com was using me to steal from local restaurant owners. AWFUL AWFUL AWFUL dirty business practices
I received a $50 voucher when I signed up for a BJ's membership. The site made it difficult to redeem, it took a lot of clicks and scrolling. It kept directing me to sign up for blue apron, harry's razors and a few other companies I have never heard of.
After I finally received the voucher it stated: Not valid Friday, Saturday and Sunday and not valid after 5 pm. The voucher was just a scheme to get you to sign up for other services and in the end it was useless because I was looking for place to eat on the week-ends!
I bought restaurant gift certificates from restaurant.com but merchant wouldn't accept it. Apparently restaurant.com just wrote up a "deal" without the merchant's permission! Merchant spent hours getting restaurant.com to take her restaurant off their list. DO NOT BUY ANYTHING FROM RESTAURANT.COM. Shame on them. Fortunately my credit card company refunded my purchase upon dispute.
Overview
The company has garnered significant negative feedback, primarily centered around customer service failures and issues with account management. Many customers report lost funds and unresponsive support, leading to sentiments of being scammed. Additionally, the limited and outdated restaurant options have contributed to dissatisfaction, as customers frequently encounter closed establishments. While a few positive experiences are implied regarding the product concept, the overwhelming sentiment reflects frustration and distrust. To improve its reputation, the company must enhance communication, streamline account management, and ensure accurate listings of participating restaurants.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members