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Restaurant.com has a rating of 1.2 stars from 864 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Restaurant.com most frequently mention gift card, customer service, and minimum purchase problems. Restaurant.com ranks 337th among Restaurants sites.
So you see all these bad reviews of Restaurant.com. I took advantage of a great deal. 100 - $50 cards for $500 from Citi Easy Deals. That $4500 of free food Just avoid these assumptions: 1) It's not off any restaurant. Get a Visa Gift Card if you want that. Enjoy your fees. 2) It's not a free meal. It's up to half off the total bill. You can use the remainder elsewhere. 3) It's one use per restaurant per month. Not getting 1/2 price sushi every weekend. Goto a different restaurant tomorrow. 4) You have to log into the app to find the card to redeem. Yes it shows your name. Got to log in anyway. That bugs me! Lose one Star. 5) Let the server tap the screen to redeem. You will hit one of these the first time through. After that it's discount city. Got my food budget in line through some hard times.
The entire experience was a scam in conjunction with a travel service. Was promised $100 in Restaurant coupons for attending sales presentation. Spent hours on the phone, with email, and online trying to obtain four $25 restaurant certificates. Never received any certificates and gave up.
Here's the email I wrote to Customer Service, followed by their reply.
Refund request: This is the third time I am sending this message. Please reply. Hello, I have been a member of Restaurants/com for several years, and I see that you still have only three (3) restaurants in Napa. I have been to all three of them, and only one of these restaurants is any good - Rancho Grande on Silverado Trail. I see that there are some decent reviews forVilla Romano, but I was not at all impressed that when I went the waitresssquished two flies against the window. Iwill not be going back. The Rincon DeMichoacan is nothing special - very basic, average food. I imagine that you will not be adding anynew restaurants in Napa, so what am I to do? I do not want to drive 30 miles round trip to Vallejo in order to save a few dollars on a meal.
REPLY FROM CUSTOMER SERVICE:
Hello, I do apologize for any inconvenience this may have caused. Restaurant.com does have an exchange always policy; we do not offer cash back. Even if we were to issue a refund as a courtesy, our system will not allow it since your certificates were originally purchased more than 6 months ago. Restaurant.com Cards do not have an expiration date on them, so they will never expire. The Restaurant.com Cards will also stay in your Restaurant.com account until you are able to redeem them. If you do not wish to keep the Restaurant.com Cards, you are more than welcome to give them away as a gift. We do have an active sales team that is seeking new restaurants to participate in our program.
MY LAST WORD:
Napa CA has scores of restaurants, but only three are on Resaurant.com. I'm not holding my breath that their "Active Sales Team" will add any new ones to the network. Hugely disappointed.
SOMEBODY IN THE LAW, should practice the LAW AND PUT EVERYONE OF THESE Fing criminal bastards in jAIL...
Yes, i want to write a big big big bad review about restaurant. Com because you are a big liar.
NEVER NEVER NEVER NEVER BUY or USE Restaurant.com They don't care about your money or certificates values or etc.
Their APP sucks too.
I'm very unsatisfied, this business is a trap to catch idiots
These people are totally dishonest and they will suck your blood out of you.
Too many coupons not redeemed by establishments! I am thru with them!
Purchased coupon for Jake's in Lubbock and they no longer accept them. Such a waste of money...
Any attorneys out there looking for a new class action lawsuit? If so this is the one
I'm being inundated by spam now thanks to these $#*!s! Nobody accepts their certificates either!
Pésimo, todo malo. Esa porquería ni la reciben en los restaurantes que dicen están afiliados con ellos. El peor customer service. Absolutamente malo. Nunca compren esto para regalar. No pasen vergüenza queriendo pagar con esto. Tengo $150 en esto y no han servido para nada.
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