Restaurant.comReviews 866

Only used them twice. One for restaurant $25 coupon I got for free as a RCI Platinum member. I read the $37.50 minimum and was sure to exceed that and whola they deducted $25 from the bill. All as advertised. After reading reviews here I will confirm with restaurant that the honor the certs in advance. The second use was stellar. I searched through their special tab and found a offer the half case of wine. Normal price was $36 bottle. Restaurant.com offer was for $8. Bought the coupon for $48 which allowed me to buy $216 half case. I had to pay the taxes and Shipping extra - $44 dollars. That is legit. So it was an amazing deal. The website for the wine did not work properly for the certificate but I call them and in few minutes the deal was done for the price of the coupon $48 and $44 shipping and handling. They charged me nothing extra for the wine itself. I was shocked to see their normal price was $36 a bottle. Not an inflated retail an actual retain value. So for me the experience was quite valuable. The best price on the net I found for the wine was $20/ bottle. I paid $8 thanks to Restaurant.com.

All I can say is do your research first. I purchased some certificates to use at a restaurant in our local mall which was listed on 5/30/2014. I tried to use them today only to be told that they do not participate any longer. Their words were "we have contacted them repeatedly and asked them to remove us from the program but they still have not done it". After managerial discussion I was kindly advised that I could not be compensated by restaurant.com then I can come back and they would honor my certificate this one time. I thought this was a very kind act. I notified R.com so they can remove them. Let's see what happens. I am not upset just very cautious after the experience.

I'd used them in the past, and was happy. I bought several of them before I got laid off a while ago, and haven't been dining out for a while. Last week we decided to use one to celebrate my daughter's birthday. Checked on the web site to make sure it was still valid. After a great meal, the restaurant said it wasn't valid any more.

After I got home, I went to their site, filled in the complaint form, and got no response after an entire week. So today I called their 800 number, and all they would do is replace their worthless piece of paper with another worthless piece of paper.

As of this AM, it still shows on their site as valid. Restaurant.com refused to make good on the extrs $25 I spent on dinner because they didn't cancel the coupon off their site.

The won't get any more of my business.

BTW, just talked with the restaurant owner, and she said restaurant.com was terrible to deal with, and offered to make good on their screwup.

Not worth your time or money. Over and over I told them how the restaurant I bought the certificate for was out of business, yet they keep re listing it. They gave me credit to use for other places, but the selection seems more and more limited and who knows what is actually in business from what's listed. They clearly insist on re listing an establishment regardless of it's current and indefinite status. I've even called to tell them, after the first time I noticed the original place was back for sale on their site. Again.

This is the most confusing web site I have ever encountered. It is virtually impossible to redeem a credit since they use two platforms. One is "theidealmeal" and the second is "restaurant.com."

I have gone through the process their customer service sent me and the end result was two exchanges did not appear. On a $100 gift card I redeemed I had a $25 balance and that is somewhere in cyberspace.

I have no idea why such a level of incompetency exists, but the fish does rot from the head down.

Using Groupon or Living Social is very user friendly and any credits are issued and visible without going to a different site.

One week after purchasing two certificates to a restaurant, the restaurant no longer accepted Restaurant.com certificates. I felt this was an inconvenience at most, so I followed R.com's instructions and went to exchange the certificate.

Their site is so poorly constructed that I was able to exchange the certificate without registering my account first -- so I'm not entirely sure where that "eGift" credit went. After I signed up (great, yet another site I have to register on), the credit still was not present.

I am inclined to believe this whole operation is a huge scam. I would NEVER purchase another certificate with Restaurant.com, and if I was given one, just throw it away; it's more than likely useless.

The worse site ever! Restaurant. Com e gift certificates are a fraud! This site falsely advertise the e gift certificate as if you could really redeem as advertised. They know you would not purchase if you were aware of all the restraints required by the participating restaurants. You do not save money, you actually have to spend more money than you had anticipated in order to use the e gift certificate. Please do not be fooled, Fraud, Fraud, Fraud!

The coupons offered by restaurant.com do not work at most of the restaurants included in their list. The terms and conditions mentioned on their certificates always differ from what the restaurant agrees upon and a lot of restaurants do not accept their certificates at all claiming that they are no more part of restaurant.com. I would advise confirming with the restaurant before buying any of these certificates to avoid wasting money and time

I agree that calling them gift certificates is a little misleading - they are more like buying coupons. You can buy a $25 coupon (for $10) and it is good towards the purchase of $37.50 or more.

The site makes it very clear that there is a minimum purchase required, and they have for years.

I wouldn't give one of the coupons as a gift -- that's just tacky. For those of you who give it one star based on getting a certificate as a gift from someone -- maybe you should direct your anger towards them for being a cheapskate and giving you a coupon instead of a real gift certificate.

I have never paid full price for a certificate/coupon. They used to have promo codes for 50%-90% off all the time, but not so much anymore. Now I just buy codes from reputable sellers on ebay. I have gotten $100 worth of coupons for like $6 and 10 of the $100 codes for $35 or so. I used a $100 one at a bar the other day on $22 worth of food and about $190 worth of booze. Coupon cost me like $3.50 and saved me $100 -- I already got my money back from the $1000 worth of codes I bought!