Right Stuf

Great company with great prices! Shipping can be a little slow at times but paying almost half the retail price makes it worth the wait. Longest I have ever waited is a month and a half. I have saved hundreds of dollars, and everything is always packaged with care. Also no sales tax on top off dirt cheap prices! Would highly recommend for anyone who is getting into manga or anime.

This website is one of my favorite places online to purchase all things related to anime and manga. I have been a customer of theirs for over 10 years. They offer a wide selection of products for reasonable prices and often have very good sales and deals going on throughout the year. Their customer service is amazing. In the past, I have had several issues and they took are of the issues promptly and extremely well. I can always count on them to help me out, if anything goes wrong. They also offer a paid membership program called "Got Anime", if you are someone who buys anime and manga merchandise frequently. You get nice perks, like discounts and other special deals that you normally would not get. I have used/been a member in the past, so I can safely say it is worth what you pay to be a member. So if you are looking for a really good and reliable place online to purchase your anime and manga-related merchandise, I highly recommend you check them out.

Every order I place includes damaged books. Damage includes severe creases or dents, dirt stuck to covers, box cutter slashed covers and I even got a book with the cover not glued on. To make matters worse they expect the customer to take numerous pictures and practically beg to send back the trash they ship. I'll purchase elsewhere from now on even if it costs a little more. I'm not dealing with the second class merchandise and horrible customer service anymore.

Jake Hockenberry reached out to me after his team notified him of my review/experience. He offered to do a reorder with the same discount and also be guaranteed prioritization. I got the books within days and they were pretty perfect condition.

I literally receive my orders from amiami in Japan quicker than I do than this company and they are in the same country as me. Called and then they told me they are waiting for shipments from the warehouse? Why are you selling products not in your inventory already but claiming it is "in stock." So unprofessional, horrible ship times and seriously they never respond to emails. Just spam the phone number you will get a response.

I ordered more then 19 items off this site ship alone cost more then the items. Only received 5 of my items talk to customer report and Appeal a case. They never put effort to help and close the case every day if I do not respond with new information when I explain all the information I have in a email with photos. Was give a choice to get a refund after a few week with customer support but I would only received 14 dollar of the 40 I paid. Because 20 was for shipping fee for items that never ship and insurance fee for a items they do not want to replace.

I ordered four books as Christmas presents on 12/5. One was on back order. Their policy is if one of your items is on BO, they hold the rest until it comes in. It is now 12/22 and I wont have these for Christmas. It wasn't like it was free shipping. I paid almost eight dollars. These people are horrible.

I had an unusual issue with an older order that I thought I would have to pay for myself to get fixed due to the age of the order. The customer service representative took care of it and sent out a replacement anyway. I have ordered things from them for years and will continue to do so.

Do not expect to receive the item as depicted on their website. Images are just an example of what you'll receive, not a guarantee. I purchased a Blu-Ray disc that was shown to have a slipcover in the picture. Nowhere in the item's description did it say this would not be included. I have 12 other volumes of this anime on Blu-Ray and they all have slipcovers so now I'm stuck with this goofy naked Blu-Ray case. Customer support was unhelpful and directed me to a clause on their returns page stating that they do not guarantee slipcovers even if shown in the photo. This is predatory as very few consumers will read the returns page in anticipation of receiving a dud. Customer support did not leave any room for discussion, simply closed my ticket with no resolution. Will not be shopping here again.

I made my order in September 2021. It's been 9 months. I still haven't received it.

My order was one backorder book and 2 in-stock books. The backordered book was expected to take 6 weeks. It definitely told me a 6 week expectation. I remember it being written in small letters on the order page. It's been 9 months.

Around the 5 month mark I sent them email asking: Can you partially ship my order?

They said: No. Our policy says we are not obligated to do that.

That was it. Now I am at the 9 month mark. I sent them another email, we'll see how it goes.

This website accepts money for "backorders" I don't believe they ever going to receive. I think they know they are never going to receive them, hence the horrid policy.

They steal your money and never give you what you ordered if one of your items are on backorder. And they get away with it because of their "policy." DO NOT give this company your money. DO NOT!