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How would you rate Robinhood?
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California
1 review
1 helpful vote
Follow Gabriele S.
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They used to send me an email to unlock account. Suddenly they say, SMS only. I don't know which phone number they have - I can't access it. Trying to work with customer support. Unhelpful, constantly sending the same canned message, always new names, no phone number, no interest to resolve this. I took most of my money a few weeks ago, therefore I wait for them to do this. Otherwise I would become very very upset. I never trusted them with a large amount, and I was right. I use schwab and vanguard and fidelity for larger accounts. Vanguard is so-so, but Fidelity was really helpful,

Date of experience: December 31, 2020
New York
1 review
2 helpful votes
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DO NOT USE!
August 11, 2021

DO NOT USE!

This app is not only an untrustworthy trading platform, but it specifically curates settings to take advantage of customers. If you incur a fee they will sell your shares without consent - there is no trading transparency - they preset dividend reinvesting so any profits you generate are forced back into the market so Robinhood can take advantage of inexperienced investors. Go use E-Trade or any other trading platform. Do not waste your time and money on such a tremendously fraudulent company.

Date of experience: August 11, 2021
Texas
1 review
0 helpful votes
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I've been communicating with their customer service for 17 emails + now and they have literally done not one thing to assist me. The agents are very sassy and seem to not do anything unless you word your request in the exact specific format that they want. Still waiting for my issue to be resolved with no end in sight.

Date of experience: April 14, 2021
Massachusetts
1 review
1 helpful vote
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Market Manipulators
January 28, 2021

They need to change their name. They are literally blocking buys and only allowing selling of well performing stocks. Their actions have to be illegal. This is predatory. Stay far away. SEC please investigate.

Date of experience: January 28, 2021
Virginia
1 review
1 helpful vote
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Fraud
July 25, 2023

Stay away from Robinhood.

Where are federal agencies? They suppose to protect people from this madness! How they allow this to happen. Totally unregulated.
Basically, you will have to be extremely persistent to get your funds back. Otherwise they will never return them back. That's how they make most of there money. And I am not talking about trading here, I am talking about just your money being on your brokerage account.
Customer service? Forget about it.
Thieves and fraud. Can't believe we have it in a modern, regulated, lawful America.

Date of experience: July 25, 2023
Pennsylvania
1 review
1 helpful vote
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I have scary and extremely bitter experience. WITHOUT MY CONSENT, Robinhood initiated a transfer of fund from my bank account to Robinhood account. This happened 2 times. Second time when I reported, instead of finding the glitch in their system, they locked out my account and started to verify my identity and asked me to provide legal documents and my photographs. I provided requested information 3 times. It's almost 2 weeks by now and my account is still locked. I'm not getting any appropriate response from support team. They can't figure out the problem in their system. Very concerning...

Date of experience: October 22, 2022
Croatia
3 reviews
4 helpful votes
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I lost my money to Robinhood after making great profit, I went to make a withdrawal but they asked me for more money by which point I knew my suspicions were correct it was a complete scam. Please everyone stay away! I have gotten my capital back with the help of Skyline-recovery, come

Date of experience: July 24, 2022
California
1 review
1 helpful vote
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Do not use this app! It is designed to have you lose money. They don't work for you they work and play with big hedge fund companies. Also if your not aware of what they did to all of us investors with shutting us down to salvage their buddies on Wall Street. I already moved my stocks away from this shady company.

Date of experience: February 8, 2021
Nigeria
2 reviews
1 helpful vote
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Right after being denied my investments here worth over a million dollar they insisted I paid a tax else loose access to all of my money, which is crazy and absurd, because I had no restrictions before that. This dragged on for weeks to a month and there was no wait of getting back my money, till I got in touch with JURIS RESOLVE. Com who got me back all of my money soo glad they did.

Date of experience: January 18, 2024
Pennsylvania
1 review
1 helpful vote
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Got a notice that my Robinhood account was frozen. Followed the link to reactivate. Link was broken. Tried to call their customer service number. It's a recording. Tried link more than 30 times, with untold hours spent frantically trying to reactivate. Tried their chat service. On hold for almost an hour, before giving up and going on with life, because I have a job and kids. Please - for the LOVE OF GOD - do not use Robinhood unless you love having thousands of dollars frozen and inaccessible until the day you die.

Date of experience: September 30, 2023
New York
3 reviews
8 helpful votes
Follow Lothar M.
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BEWARE. They will take your money without any verification but using it to buy or worse trying to get it back will require government photo id's and jumping through hoops. This seems to be dishonest at best.

Date of experience: November 11, 2021
Colorado
1 review
3 helpful votes
Follow Aravinda S.
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My stocks worth *******$ were sold and the money was moved to some revolut account in 10 mins. I tried to call the robinhood customer care within the 10 mins of the transaction happened. But it doesn't work. We only need to sent email. I have sent tens of emails to cancel the transaction, as it was in the pending state. I got an email that we are looking into the issue but they didn't cancel the transaction. Now the transaction is completed am my money is gone. No reply yet from customer care. Don't know how to proceed with the complaint or take legal action. Kindly suggest.

Date of experience: October 1, 2020
Kentucky
1 review
1 helpful vote
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They were very accommodating to open up my account back in 2015. Everything's good until I needed to do transfers back to my checking account. They froze my account. They were too aggressive to open up accounts without all the proper information. Now they are trying to clean up their mess but have locked my account from transfers. It's taking me over 3 weeks to submit repetitive Identification information to them. Customer service is very difficult to interact with and very, very slow to react! Stay Away!

Date of experience: March 31, 2022
Massachusetts
1 review
2 helpful votes
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I put in multiple orders but they weren't executed when hit the stop or limit. Don't use this app. I should of made 20,000 in 3 days. The limit order price was hit and was not executed by Robinhood. It would of almost doubled my investment with Carvana stocks at 7.20 and now almost 12,3 days later and crypto set at.073 to not sell, I'm very disappointed in this company.

Date of experience: May 9, 2023
South Carolina
1 review
0 helpful votes
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Withdrawal
July 16, 2021

I sold $5,000 of stock on 6-21-21 and only received $2,000 back. $1,000 in each of my 2 bank accounts. I can't even get a response from my email inquiry. Is this a common rip off practice for this
Platform?

Date of experience: July 16, 2021
Georgia
2 reviews
13 helpful votes
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Zero customer service
December 10, 2022

Investors Beware! This is the most unrepeatable investment financial group, they have hidden fees and when you try to cash your stock you run in all kind of problems and fees they will say you set up the account not us, the worst part is theres no customer service to call, you have to use the chat or email and you have to wait for a whole day, waste of time and money, stay away from this group they are crooks, you will lose your money and sanity..

Date of experience: December 10, 2022
Wisconsin
1 review
1 helpful vote
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When you inquire about some issues, you would receive an irrelevant response from a given representative. When you try to reply, you would have a different representative suggesting another irrelevant guideline, and so on. I have been there for several months... later, for my patience, I have RH account with tumultuous "end": Repeated emails about transferring funds and crazy replies will certainly make me do it...?!

Date of experience: September 3, 2021
Arizona
1 review
2 helpful votes
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Crooks
February 18, 2021

Show over $1000 in available cash to withdraw and it won't let me use it due to "withdrawal Restriction". Over a week of contacting customer service and each time getting a 1-3 day response promise and still nothing.

Date of experience: February 18, 2021
Texas
1 review
3 helpful votes
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Just initiated my transfer of holdings from Robinhood to Fidelity and am closing account immediately. Not being able to buy or access your own holdings to buy more is not lawful and I don't need them or trust them with my money. Wish I could give a negative star.

Date of experience: January 28, 2021
Nevada
1 review
1 helpful vote
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Been trying to close my account with robinhood horrible company. Horrible to their clients, don't fall for their scams of free Shares that they promise When you try to claim it, it will say that you receive it and there will be an error. I'm being forced to stay with them because Of there's crappy $3 share they give you that's worthless And you cannot withdraw it so you cannot close your account so be careful if you choose to use them still trying to close my account over 2 weeks and nothing

Date of experience: November 10, 2021

Overview

Robinhood has a rating of 1.1 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130