RockAuto

Lost package. Out 350$... Nothing I can do
I will NEVER use rockauto again as long a I live and will tell everyone to avoid them/

I purchased an Arnott replacement air suspension compressor kit from RockAuto, this is where the nightmare started. I received the compressor minus the kit they advertised making the installation plug and play.

Their advert states "The Arnott Air Suspension Compressor P-3431 is designed to replace the problematic Hitachi O. E. compressor. This Arnott air supply unit is built to O. E. specs and includes a bracket and cover so it can easily replace the OE pump and cover. This new compressor includes an integrated dryer, new relay, thermal overload protection, hoses and fasteners and comes pre-wired for fast plug and play installation. If replacing the OE Hitachi compressor a dealer provided software update is required."

In the reply from RockAuto (Jerry) on 12 Mar 21 I was advised:

"We're sorry for the problem with your order. We have asked our warehouse to look for the fittings and send them along with the relay."

When I queried the shipment despatch on 16 March 21 I was told the following by RockAuto (Jen):

"I'm sorry for the confusion. We're still shipping the extra parts. The order says "Canceled" because we didn't notice that you were in Australia at first, so we have to ship the parts from somewhere else instead. We'll send you tracking once we have it, but that may take a couple of business days."

Subsequent emails back and forward just resulted in nonsense replys from inarticulate staff, with a final email stating the kit does not ship with the items they advertise and I should source these elsewhere. Luckily for me I contacted Arnott direct and they acknowledged the problem and shipped the misssing components via Expresss mail.

I will never buy from RockAuto again.

I've spent thousands of dollars with rockauto.The part looked the exact way is was sent I literally seat on my countertop for the time I had it. The part was not put on or even matched up to the vehicle I was not needed I'm a VERY LOYAL CUSTOMER and you will not take back a part I returned late(DO TO THE CORONAVIRUS). The part is in the same condition which I received it. When I spoke to a very polite and helpful lady, I specifically told her why is was the way it was. And the exact location it's goes.

This part attaches to the crossmember or my 2006 Chevy Silverado in buffalo New York completely rusted away that part has to be welded on it does not sit in place. That part was literally delivered to my countertop along with a lotta my other purchases from rock auto. YOU WILL LOOSE A LOYAL CUSTOMER OVER A $46 PART I ACTUALLY RETURNED BACK TO ROCKAUTO IN THE SAME EXACT SHAPE WHICH I RECEIVED IT.
Sorry for any inconvenience this brings just think about me I'm not rich I buy broken cars trucks and fix them up. There are a few other cheap auto part dealers

The Rock Auto website lists a Bosch O2 sensor P/N *******, which crosses to a Porsche P/N 986 606 126 01, as fitting (among others), a 2001 Boxster. This is incorrect, it is applicable only to pre-2000 Boxsters sold in the US. This was verified both by Bosch and several Porsche dealers. I bought one from Rock Auto last year, but then found I didn't need it then, so I put it on the shelf (in its original sealed, unopened shipping box) for future use. Now I need one, and find out it's wrong. My packing lists clearly has 2001 PORSCHE BOXSTER 3.2L H6 printed on it. Rock Auto will do nothing for me, citing their 30 day return policy. Since it is their (ongoing) mistake, and since the part in hand is clearly resellable, I feel an honorable business would own up to it and make the customer whole, but no - no refund, even partial, no credit toward new purchases ( which I am ready to make). When I told the manager that he should correct the website, and he said he would check into it, but regardless of what he found out, his refusal to help me would stand.

I was. Was a Rock Auto customer for years, made many purchases over last 10 years. This last experience was the one to award Rock Auto with losing yet another customer. Ordered 2 smaller emissions parts. Both fit in approximately 5"x5" box. Paid extra for faster shipping as I needed. Both showed in 2 days in one box, sealed with rock auto tape, so no funny stuff done by shipper. 2 Ac Delco boxes packed, but one box was empty. How someone could pick up/ handle a box and not know understand that it's empty is mystery itself. Years ago you could call and get problem figured out. NOT ANYMORE. They almost proudly announce on the phone that they keep prices so low by eliminating customer service via the phone. Try telling a computer that a box was empty, or to send me another immediately, as I paid extra for shipping. The more I tried, the angrier I became. Even Amazon in their quest to overtake the world has human interaction when you need customer service. That old saying Grandpa always said "you get what you pay for" rings so true, especially with Rock Auto. They seemed to unfortunately decided to take the ultimate greedy road as the choice for how they run their business. Buyer Beware! As long as everything goes good, and your shipment is correct, you will be happy. I was. But when it goes bad, (and it seems it goes bad at the worst possible time) it gets real bad when you are led like cattle into a generated flowchart with general and nonsensical questions that they force you to answer. At the end, you actually got the feeling that they really couldn't care less about your problem. They just want to know if you want to return it, or get a refund. It's a very empty, frustrating feeling. But. It is all in the wonderful name of saving us all money!

Rock Auto just lost tons of customers, due to their unethical business practices and greed. They do not care about their customers and have "policies" to protect themselves from giving customers back their monies, when Rock Auto does not follow through on shipping items on time - and refusing to give any refunds on shipping. Rock Auto does not care when customers need an item in a timely manner and causes an inconvenience to customers. Rock Auto refuses to take responsibility when items are not delivered on the proposed date (when we paid for shipping) and Rock Auto never updated tracking information. Furthermore, Rock Auto will require you to pay for additional shipping to return an item they did not deliver on time (when we paid a specific amount of money to receive the item on an expected date) and then we no longer need the item - since Rock Auto forced us to search and purchase the item elsewhere. Rock Auto did not update the tracking information and we had no idea where the item was and when it would be delivered. When we voiced our complaint through an email, since Rock Auto are cowards and hides behind emails and refuses to provide a customer service telephone number….and their email response to our complaint- was basically expressing the fact that they did not care and it's too bad for us, because they don't "guarantee" anything on delivery dates and it's not their problem and they WILL NOT REFUND SHIPPING and we would be required to pay for additional shipping costs to return an unopened package. They have no sense of professionalism, ethics, or decency….Rock Auto is a company out for pure greed and only cares about themselves. Best believe, we will never purchase anything from Rock Auto
Again, we encourage everyone to purchase your auto parts from respectful and reputable companies - and that is not Rock Auto.

This place has got to be the absolute worst places to deal with! Horrible customer service! I will be contacting the BBB!

Try asking these Bozo's a question and for a little help, GOOD LUCK! Be careful when you use a credit card, they are doing something shady!

Ordered part they listed as correct; it wasn't. Now they won't refund because i installed it... they suck. I'll stat using partsgeek from now on