RockAuto

I warn: Do not buy from RockAuto. You are asking to get screwed over. You plug in your vehicle information and they give you a list of results that are supposed to be compatible with your vehicle but that's not the case. I simply ordered brake pads for my front rotors on a 2012 Grand Caravan and they send me brake pads that arent for my van, or any van at all! Paid 11+$ to ship, 10+$ for the pads and now, i have to pay to return ship them after pulling my pads off and finding out the hard way! They werent for my van at all! Half the size of the original pads, sent me ones small enough for a civic or metro!
Also, customer "service" IS SH*T!
They should honestly stop charging people to return the wrong items they send. They did not help me at all and they cost me valuable time and extra money. They are very unprofessional when dealing with returns on items that do not fit your vehicle at all when they are under specifications on their website. If you look up anything under a specific model, question if it will really fit, and ask yourself "do i have the time and money to pay for return of this item if sent weong part by company-fault?"
Ill say this! If they can't get brake pads right, they can't do anything else right.
Anything you order, question yourself if you have the time to explain to customer service why you shouldnt have to pay return shipping on an incompatible item they sent you.

STAY AWAY FROM "JOKE AUTO"
"ALL THE PARTS YOUR CAR WILL NEVER BE ABLE TO FIT, PAY EXTRA SHIPPING THEN PAY TO RETURN IT TOO BECAUSE OF OUR MISTAKE, JOKE AUTO"

If i can rate this without star i will do it, i had horrible experience purchasing items from rockauto.com first is incorrect water pump housing. I Need to repair my old water pump housing because the item is a mismatch, the next item is the shock absorber, it didn't fit in my vehicle. The 3rd time is this radiator, i don't even know what kind of radiator is this. I've tried to contact rockauto.com via phone and email these guys never had a good answer. They want me to be liable to send the items back to them which is they are the one who's not doing their job and sending and selling all these incorrect items.
I already spent $200 of this useless radiator and they want me to sent it back? It means i need to spent $100 to sent back the items and claim $125.
In my case, I need to suffer out of their negligence? I need to suffer because they have the unprofessional employee?
I won't shopping and recommend this website anymore, they are doing scam. Making money from selling their OLD stock and USELESS items.

DO NOT BELEIVE ON "CUSTOMER LOBBY" REVIEW THAT IS NOT THE RIGHT REVIEW. THEY ONLY PUT THE STAR REVIEW, THEY ARE PAID SITE BY ROCKAUTO.COM.

I CONTACTED THEM THEY SAID THEY ARE ONLY CUSTOMER LOBBY REVIEW. NONSENSE WEBSITE REVIEW SO DON'T BELEIVE IN THEM

DO NOT order anything that requires a core return. You end up paying and losing any money owed to U.

I wish i have read these reviews before i purchase Stuff From RockAuto... Made a Big Mistake Do Not Buy i say it Again DO NOT BUY FROM THESE PEOPLE COMPANY ROCKAUTO.COM They Should Go Out of Business.
I order for my Kia Sorento 2011 - Two Front >>> MONROE ******* Front Right and MONROE ******* Front Left. Looks Good on Pictures and description looks Great. Order went in i paid around $260 for both. Took them 3days to arrived. It was fast and i was impressed. I opened The box look at it my first impression oh there's a mistake i can tell before even i can open my Car Tire to look at if this match. It was wrong part and plus description on this box was matching the Monore ************** but part was different and no writing on the box plus on the part. How this possible. They sent me wrong part i tried looking at ph no CC Service no Email or talk to. So somehow i got how to returned this i did that i just asked for my money back then they want me to shipped them with discounted Fedex label well they made a mistake why should i pay for it but no answer so i had to do. I shipped them backed. I lost like 40$ out of $260 these people are crook and making money of it shipping. And sending you wrong parts. Cheap and plus really bad service who does business without Ph No and not customer Service. Really these Rockauto need to go out of business. Why we can't do something about these cooks. I upload three pictures of that part they sent me has two sway bar links mine has only one sway bar links so i knew they sent me wrong part...

Recent experience with Rock Auto and will never purchase again. Reviews are correct. Non-existent customer service or logical thinking. I ordered, and they charged me twice. First I was told the double charge was a hold on my credit card to just find out it was a double order they sent me with the exact same stuff I sent in my initial order. I reached out to get a resolution on the double charge, and the two delivers and they let me know I can return the items. WELL, one of the items could not be returned (due to the cost of it not being higher than their return on investment of shipping it back -this was fine, whatever). BUT then I get charged for shipping the items back, which they provided me with a shipping label? My refund was half of what I was charged and it WAS NOT EVEN MY FAULT. I tried again to resolve this issue, but instead I get a turnaround on their policy on returned items.

DO NOT ORDER FROM THIS SCAMMING COMPANY. Their Return policy is not what it is layed out to me and their customer service matches that exact lack of consideration.

I've had my second fight with Rock Auto customer service and have
Deleted my account.

If you receive what you ordered and it arrived in usable condition
Such that you never have to communicate with Rock Auto customer service,
Then you will probably rate them highly as their prices are hard to beat
(except for their shipping charges on multiple items.)

If you need to return an item / deal with their customer service:
1. Prepare for a fight.
2. Any savings you thought you would realize by using Rock Auto will vanish.
You may even realize you'd have been better off buying from ANYONE else.
3. Do not be surprised if they insist you pay return shipping even
If they ship you something other than what you ordered
(Hard to believe ANYONE in business can survive with a policy like this.)

My last botched Rock Auto order:
Ordered a Denso fuel pump listed in their online catalog for my application.
Specifically avoided cheaper pumps, such as Walbro, based on
30 years personal experience.
Received a Walbro pump in a Denso box.
If I had wanted a Walbro pump I could have gotten one in
A Walbro box for $20 less than the Denso.
The failed pump I was replacing was, no surprise to me, Walbro.
Contacted Mario at Rock Auto.
Mario claimed that Denso informed him that this type of part substitution
Was common practice at Denso.
I contacted Denso America and Denso Japan and they tell me Mario lied.
Denso America referred me to their online catalog for proof:
Denso does not offer a fuel pump for my application.
I explained this to Mario who informed me I would be charged for return
Shipping anyway.
They refunded $57.42 of my $68.68 purchase price.
So, BUYER BEWARE:
If Rock Auto makes a mistake, the customer will pay for it,
Literally.

P.s. Wonder what would happen if you ordered a lug nut and
Rock Auto shipped an automatic transmission in error?
Their policy seems to indicate the customer would be responsible
For return shipping charges. One thing I know for certain:
Rock Auto would NOT ship you that lug nut until they received
Their transmission back.

Bought a reman. Rack and pinnion and the rack and pinnion is trash. All parts are worn out inside and it's leaking already. Trash parts.

Besides being unreachable, and not honoring their highest price priority shipping, they just don't give a $#*!.