RockAuto

I placed an order for a part and as soon as I submitted the order my card was charged but Rock Auto said it didn't go through cause of my billing address was different from shipping address. So after a half hr. Trying to find where I could make the changes on Rock Auto website, I resubmitted the order and same thing happened, charged my card and order didn't go through. Now I have hold on my money cause of this and still no part coming. The money they're making they should be able to hire a customer service where you can actually talk to somebody other than the cheap $#*! email only system they have in place. Will not even try to buy something from then again!

Not only did I replace the entire brake system on my son's van because it had 340,000 miles on it and I bought all the parts from rockauto. Probably $2,000 for everything. We replaced the entire air conditioning system. Compressor evaporator condenser all the hoses everything that could go bad. We did not get one part in the mail. That was the condenser that sits in front of the radiator. Probably got a dozen boxes. Contacted them. They swore we got it. I opened a case with PayPal. RockAuto convinced me if I closed the case they would send it to me. They sent me an open box that had clearly been damaged and taped over. One of the aluminum lines had a 90° bend IN it. They knew this. And sent it to me anyways. PayPal allowed me to reopen the case. I got my money back. And I bought one out of the store for $110. Good luck people. The biggest issue will be if you have a warranty on an alternator starter something like that. You going to let your vehicle sit for 2 weeks?

After every order placed with rock auto is automatically followed by phone calls about package at border and they want more money for border services or they say it contains something illegal and and arrest warrant issued. They want money or border services come to arrest you. This happens with every order from rock auto, is our personal information being sold to scammers? Every order is followed by phone calls, this is happening to others in small community in canadian rockies. Few old people order parts, everyone gets a call a few days later. Check your cards and info, buyer beware world.

As i was checking out my order,, it showed 4 days for shipping delivery,,,after checkout, i checked out it said delivery was 8 days! These people suck! And now you cant call to talk to anybody,, and their customer service email just tells you tough luck--i am done ordering from these pricks

After placing about a dozen orders from Rockauto.com over a 4 year period without an issue, one came up. I ordered brake pads for my Honda Accord and the clips didn't fit; they were completely different than the original ones. I then discovered that there was no phone number or email address. There is a method for replacement for the same item, but that wasn't a viable solution. Their description of the parts was correct but their supplier didn't provide the proper parts in the box. I shipped the order back with a detailed note inside the box asking for help and never received a response. I will never order from them again.

Yep, paid $100+ to have a climate control module installed. 3 months later it stops working. I reach out and I am billed shipping to send new item and billed shipping to send faulty part back! Plus, stuck w $100 install cost of replacement module.
I reach out and they send me their corporate policy. I reach out again, they send same response, but in bold.

I ordered a wiper motor. Not even close to the speed of the original one.
I ordered a backup camera and an image is only visible in bright sunlight. It is also backwards and can not be corrected.
Bad company and bad parts. Save your money.

I ordered TIE ROD ENDS for my 2008 Chevrolet Impala. The paperwork has the right description on it, but the parts were not the right ones. They were installed before realizing that the parts were shorter than the original parts. I requested a return due to this and was told that they were non-refundable because they had been installed. I feel like they should have tried to compromise in some way. So by trying to save money, its going to cost me more. That was $66.00 wasted, I will never order from RockAuto again. My advice is shop local and if you do order from RockAuto, even if they look right and the description is right on your packing list, hold the parts side by side and make sure they are the same length before you install them.

Ordered a power steering pump, hp line, and return hose for a 2007 Ford Focus. Parts were on time, fit nicely, core return was a snap, and credit given to my account. Return of one hose (the return hose as it turns out) was fast, free and easy. Confirmation of all transactions happened all the way down the line. Price was about 1/3 of getting it locally. Piece of junk car runs nice now without a lot of squealing.

The goal is to save money. They make sure they get every dollar out of you. I am tax exempt, me and every one else i know have tried to use our credentials to make it so. It does not let you. They have no customer service. Sometimes when you order parts it takes weeks to get to you and they will not let you return it when this happens. We have a local rock auto warehouse here. Some of my family members work there. They get me any part i want. But yet when i order it on line they get charge full shipping fees when they do so much business with the carrier they make a profit off of that too. Ad even when you try to save money as they say from shipping from the same location it does not let you. It makes it seem that nothing is in the same buildings anymore

Use to buy from them for last few years and i was pretty satisfied with the delivery and the prices, but last 3 orders where terribly miss matched and the last one came with a gouge in the crankshaft deeming it useless. Forget about returning it if you live and work in Canada, not worth the hassle. Stop buying from these clowns!

We ordered fog lights for our new truck. Website said they fit our year, make and model, but they didn't. Return process was a nightmare. Fed Ex taped the 2 boxes together. Not our shipper, their shipper. We had each return slip in each box. They are saying they can't find the other box so we are out that money. Total scam!

I've been getting parts from RockAuto for years and service used to be excellent. However, since they've gone completely digital, it sucks and I will no longer be ordering from them. I ordered a headlamp replacement bulb and it doesn't fit. I tried to do an exchange and the shipping cost is about the same as the bulb. I may as well just keep the bulb. I want to talk to someone to make sure I was sent the correct bulb but there's no way to speak, email or chat to a real person. Bye RockAuto. You just lost a customer with no customer service.