RockAuto

Rock Auto charged me $10.99 for shipping, and I was forced to return the item. They then charged me another $6.45 to return it, so I lost close to $18, which is something Amazon doesn't do. I'll never order from Rock Auto again!

Placed an order and paid an additional $66 for express shipping. The order did not arrive and DHL had no estimated delivery date. 2 Days after the expected date I contacted rockauto customer service (good luck finding their contact info) and requested a refund of my express shipping charges. The response was that they do not guarantee the delivery dates they promise when you place your order and that there is no refund. So after paying additional $66 the order arrived on the date regular ground shipping would have brought it. In the meantime I had to go to my local parts store and purchase the items I needed. Company is a sham.

I am so sick and tired of getting the run around with this company. It would be so helpful if I could call and talk to someone. This is the fourth time they have messed up my order, it will be the last.

Ordered shocks for 51 mercury. They came in and are the wrong part. They said they would fit they don't. Completely different. No way to get a hold of anyone. No customer service. No way to resolve the problem. I will never do business with Rock auto ever again. I strongly recommend that no one does any business with Rock auto ever again. This is a business that should go out of business. Would I give zero stars if I could. Screw them. They are screwing us!

I have ordered other things on there and never had a problem but I think a company should be judged on how they act when there is a problem. So here's the problem I ordered headlights and of November the tracking shows it's sitting somewhere in Philadelphia been sitting in one place for 10 days now there on the answer is wait till the 24th there is no one to speak to everything's automated and done through emails. In fact the corporate offices do not even take messages.

These POS want you to pay return shipping when there system selects the wrong part. I triple checked that I was selecting the right part so I know what their system is showing. Should have learned the last time when this happened. This order even had someone else's packing list in the box. 1 star because -100 star is not available. Done, done, done...

I ordered some springs and struts from rockauto I have Dodge Durango, 5.7 hemi but they sent springs and struts for 3.6 after I paid a shop to $250 my truck was sitting low in the front the shop said I think they sent u the wrong parts … NO one answers the phone you only could contact them by email 3 weeks later the struts start rattling $340 +250 money just wasted…. I will never shop from rockauto again. I also have other stuff I purchased a week after I bought my springs … like lower control arms

I have no problem with ordering or delivery. It has to do with returns. It is a plain Jane mini. The brake they sent were definitely to large for the mini. Maybe for an S or at wagon. After giving answering a bunch of dumb questions. They said the can't have them returned. Because it cost more to return then I paid... Ahhh this was because I wanted a refund. But if I got a replacement it was no problem. But as it was my nephew's brake were so bad that I got pads and rotors locally. With it apart I had no choice. But to do that. I don't need a replacement set. So beware of what u order from this company. I am finished with them. Will pay a little more for local parts..

I bought a O2 sensor for my 1981 Toyota Corolla because I am stocking up on parts to solve an emission problem.

I located the part on their website ordered it and took it to my mechanic and after they worked on the car for over half an hour we found out that my car does not have that part.

Getting the right part from Rock Auto has been an issue more than once, but what tears me up they send you a part that never existed in your car and to get a refund you have to pay for shipping.

I will look elsewhere for parts, and I feel I've been screwed over.

Watch out for the shipping it can be more than the parts you order

They are now my last resort, but I will not trust them anymore.

I put in an order for two radiator hoses with rock auto put my year, model,engine size all the good stuff, and they sent me the wrong hose for a different motor cost me money to do business with this company more than a hose cost with shipping cost and then return shipping fee and they did not return my money except for the price of the hose. This is a worthless bad company go to geek auto part.com

Ordered a lower grill for my 2019 ram HD. It arrived broken because who ever packaged it forced it into a box 3 inches too small. They had to hear the plastic crack but shoved it in anyway and sent it. I had to buy a new box just because the old one was too small. The replacement won't be hear fo 8 days, that a total of 12 days for a part that they bike. I don't know what kind of savages work there but I won't use them again. No phone or email support, you better know exactly what you need and hope it doesn't come broken

I order a part for my Toyota rave 4 it was a vapor Canister. The make and model was right when I place the order but the canister they sent was wrong fit. I had to wait 6 weeks to get my vehicle into the shop. When the mechanic look at the part he said part they sent you will not work. Since it has past the exchange or return policy, no money back or exchange far as I know. They have no customer number to call or direct feed back to the company I could find.

Registering on the Web Site with my VIN provided vehicle specific selections.
Purchasing a few items allowed me to gauge the sites accuracy in matching up my order with my vehicle and check on the delivery experience.
Overall, a very good experience and I will be using their site again.

Rock Auto is what is wrong with ordering online. Most companies are great as long as there are no problems. When they send out defective merchandise, they won't back it up, there is no way to speak to a live person other than chat. I got a defective ac compressor from rock auto. When the clutch mechanism and magneto to engage the clutch failed from the beginning, I was told they would not accept the part back because I had not flushed my entire system. My problem from the beginning was the pulley and clutch and had nothing to do with lines or hoses. The new part had a bad magneto which flushing the system would have no effect on. They will not let me return it and they won't replace it. Save your self some hassle and money in the long run. Deal with a local shop you can trust and don't support scammers.

So I sent 8 coil packs in for warranty as that was the original order. A week later they send me 1 coil, really? Wtf am I supposed to do with that? 5-8 emails, no reply, stupid website shows return for same order number quantity 1 when the original order shows 8, yep they screwed me, dont let em get you!

Ordered 4 TPMS. Did not work. Contacted manufacturer who said based on serial numbers all units at least 9 years old and batteries likely dead. Returned but made to pay shipping. Why should i pay for their mistake. Quite the rip off. Would give no stars.