RockAuto

"All the parts your car will ever need" is false advertising! It has been 5 years since I asked for help finding an egr valve for my diesel; haven't heard back (just one example of many parts they DO NOT carry nor can they get!
Also; months without my vehicle, because they have horrible shipping methods (warranty exchange took 4 months)! Rockauto.com is a scam and should be shut down or at least forced to change their lying motto!
Plus; poor quality parts! Chrome side view mirror rusted through the cheap chrome coating within one month of purchase! What a joke!

Some things work out great. Some parts make you wonder how much crack cocaine their packaging department uses. About a third of my order was missing the nuts and codder pins, strut mounts didn't fit and the camber alignment adjusters came with the wrong sized washers. When they send you the wrong stuff, you're screwed. Good luck getting a return. Wouldn't recommend anything specialty from them. Their negligence has cost me an extra 3 days without my work truck. Thank you, thou may now ingest a satchel of richards

Customer service is horrible.
I ordered brakes, rotors, shocks, bump stops. Etc.
One of the rotors was the correct box, part number but had the wrong rotor in the box. The box was taped shut.
I had to reorder another correct rotor per rockauto then I was to send the wrong part rockauto sent me back, rockauto will not respond to any of my emails
I have contacted PayPal and filed a complaint, have not heard anything from them.
But rockauto got there money
Just to the dealer or local parts store

They seem cheap at first then when you checkout they change the warehouse location so you have to pay more in shipping this is why I stopped using them. Come on Rockauto stope the bait and switch trick be great again!

Bought an ac compressor, came with a shorted clutch. They claim that it is not returnable so not I'm out the money with no working parts and no warranty. This should be illegal! I will never buy from these guy again!

This company is an absolute gamble. Sometimes you get lucky and no issues but many times you get the wrong part or delivery time is completely unreasonable as if it was shipped from abroad. Don't bother asking for help. Customer service does not exist. In the end you can lose your money and precious time or both. I used to order all my auto parts from them for nearly 18 years. No more. I'm done. My car has been on jack stands for 2 weeks waiting on parts coming from their warehouse in Eagan, MN. The worst part is they don't give you an approximate delivery date prior to ordering, only after you place the order do you find the delivery to be ridiculously long. No more Rockauto ever again. I hope they go out of business for all the aggravation they caused me with lost money and time.

As an ex-counterman, I have had a******s stand in front of me with their phones in hand looking at your site. I can not think of anything more insulting except maybe your commercial depicting a counterman as a no-knowledge twit saying, "I should be able to get it from my warehouse". Isn't that what you are? And above all, he knows all the questions to ask so the CORRECT item will end up in the customer's hand. Only occasionally did someone humbly came into my store asking me to get them the correct part after their foray into your website.(1 star only because sometimes it does work to parts store's advantage.)

My daughter is a typical struggling 21 year old out on her own and I told her to try Rock Auto because their prices are great... Little did I know their rating is even less. She ordered a passenger mirror for her RAV4 and when she got it brought it over for me to put on. Well it's about an 1/8 inch too small all the way around, so now she has a mirror that is useless as they say this is a non returnable item.
The web site trying to get to a complaint is window after window and there is no chat or help other than useless question and answer. As her dad I should have just gone to auto store downtown... At least they would make sure it fit. Cheap price parts are useless if they don't fit.
I will never ever even try this website again.

Recieved a starter motor 85mm diameter for my car which has a 65 mm opening. The site told me the part was compatible. And according to their (fully automated, no calls or email) return form, they are not at fault and are pushing blame to their supplier. But making me pay the cost of outbound shipping. Again, their website "guaranteed" fitment. Absolutely ridiculous in 2022 a company policy like this exists. Chat support is not expensive and RockAuto prices are NOT competitive enough to justify the reduced support. After years as a customer (20) I have no qualms jumping ship over this BS.

I paid 70 dollars for 2 day shipping and 1 of my parts showed up, dont expect urgent shipping with these guys. They make excuses everytime you "talk" to them... email. Not convenient at all for mechanics who need parts immediately. They give you excuses and more excuses for the reasons why they suck. They don't give you compensation for the mishap and they basically tell you to screw off. They closed my ticket on the email without telling me anything. If i could give a zero star review I would.

Rockauto has failed to deliver parts ordered listed in stock as projected for my last two orders but charged my credit card despite failure to deliver. They also no longer accept phone calls to discuss resolution of these problems. Rockauto only allows you to respond to their failures with preselected issues via their website which are to narrow to identify the problem. People ordering auto parts need them timely. Rockauto's failure to provide customer service except from their narrow perspective while missing delivery yet charging you is wrong. So yes they are cheap and yes you get lousy customer service with significantly missed delivery timing. Be Aware.

I have bought many parts from rock auto for all kinds of vehicles ranging from 1980 f150 to late model vehicles. Never had any problems. I am a line tech at a large dealership and most of the problems people have seems to relate to personal error ordering the wrong part or damage occurred during shipping. This is not the rock autos fault. Know what you are ordering before clicking and paying. If you are trying to get by on the cheap and do it yourself. Do your homework. For example many vehicles of the same make and model will have different brakes due to tow package, engine size and other factors. Don't guess and then blame when the wrong parts show up. Better yet take your vehicle to a competent shop if you are incompetent.

Rock Auto havent let me down. Ordered numerous parts and yes they did definitely fit. Also for the
Price. Its very affordable and best for vehicle fitment. Return policy is okay. Remember if you tempt to install parts theyre not returnable. So select wisely. Good luck and happy shopping at rock auto parts. They meet or beat any other competitive sellers. Despite the wait and review your orders before purchasing.

Ordered sway bar links, one did not have threads for grease fittings. Ordered replacment part, same problem.web page won't let me return both parts. NO CUSTOMER SERVICE. Returning both parts in one box, won't be buying parts there again. Planed on another $500 worth.

When your part does not show up you go on to their website to try and contact customer service which is a complete joke. They will not respond when you try to find a phone number to contact the person you will find out their customer service is entirely online based. When you try to find your order or your part by putting in your order number or your email the website runs you around in a big circle and after talking to friends and other auto businesses around here you'll be lucky to receive your part and a few months if you receive it at all I will never buy from them again!

I paid extra to have this item sent as early as possible. It comes 6 days late and then they have no way of composition to make it right with me! I have ordered from them a lot! (Which has always been early) & 1 the one time they are not…they are not even willing to make it right with me…that is such a disappointment to me! Everyone in this world is out of control! 1 time out of 10 in disappointment… don't know what I will choose?

I will never buy from Rockauto.com ever again.
I ordered MOOG suspension parts. On the invoice even said Moog part number and description but what Rockauto.com sent me was Chinese cheep junk. I think that is illegal because they invoiced me for MOOG and sent other brand with out any notice before had or after. I have made a complaint with the consumer affairs.
I had to send it back at my cost. NO customer service to talk to. Called the main office no help!
Take your business somewhere else it is not worth the time and the headache!

I'm a vehicle collector/tinkerer. Always have a project and buy lots of parts. Tried Rock Auto once and waited ten days for shipments from two warehouses and rec'd the wrong parts. Found out the hard way that Rock Auto offers NO phone contact with customer service reps. All must be done online (their website isn't user friendly), their way, and return shipping charges are mandatory. Never again.

"For a while now I've been checking out the prices on Rockauto but have always bought locally. I finally decided to buy Moog sway bar links for my pickup through Rockauto. Got the links shipped to me and installed within a couple days. Well the unexpected happened and one of the links went bad just after a couple months. The whole return experience and cost of returning the link was ridiculous. I will not buy from Rockauto ever again. I'm sticking with my local parts stores.
Another thing, what the hell has happened to Moog quality. I've had so many Moog parts fail in last a couple years. I'm done with Moog too. Better off buying the damn Autozone brand."

I have used rock auto for years. Lately however I am not impressed. I bought a strut through them. Lasted three months and broke. I didn't return it due to that requiring my car to be down while I waited. So I drove it til I could buy another strut. Then my avcs solenoid went. I bought a replacement but didn't have time to install it for a while. Finally when I did it was bad. So I ordered another and that one went bad after a few weeks. So I bought one from auto one and it's working fine. Now I replaced my power steering pump due to leaks and the new pump is junk. So if you want quality look elsewhere. They used to be great but now they aren't worth the time. I will be attempting to get my money back ASAP. Thankfully the one for my sisters car was ok..