RockAuto

Ordered upper and lower ball joints for my Chevy k1500 pickup. #1: upper ball joints came with holes not drilled in proper alignment and grease fitting hole full of metal shavings on both upper joints. BOTH!.#2 lower ball joints: all bolts were soft that stripped out so so easy with a 3/8 ratchet! Mind you, these are extremely important safety suspension items. Dangerous defects. Such junk. And the rubber boots around ball joints were tied with bread ties and falling off before unwrapping. Now, would you use? Of course not. What defective crap.

Rockauto fraudulently charged my bank account $986 for a transaction I didn't make. Cant reach anyone in Madison, WI in accounting to discuss this issue. ONLY was able to email customer service. They were no help and stated that they would get the credit department to contact me. That was January 2020. Customer service, by email, wouldnt help rectify this mistake or help me find out how they got my info. Wouldnt even help me with an address their parts were shipped to.
Ive had to file a police report with my local authorities to investigate. Pretty sure Ill never get my money back and my family will have to do without because of this. This has been a nightmare experience. Shame on you Rockauto for not helping resolve this problem.

Ordered a few parts to see if it is worth it for our company I made a mistake and marked overnight shipping saw my mistake tried to fix it only way to get in touch was email once I found it explained the issue in the email they said to late it around 20 minutes so I will not be doing business with them you need better customer service

Things were fine until I tried to install the regulator and one of the holes was tapped incorrectly. I fixed it on my own, you need to have a way of getting feedback on your products so you can correct issues.

I have order fender price was $89 and they charge with shipping $223 because they don't give you fedex ground or cheap option. The part arrived damaged! I went website report and never heard back. My $223 is gone! And there is no customer service or even email to report. Its a far big SCAM they running in USA. Lotting people giving it a legal way.

I ordered multiple times. After this one I will not order from them again. I received the wrong parts and i didn't get a return shipping label and was unable to return the wrong parts they sent me. Lost hundreds of dollars.

RockAuto shipped me a part their website said was compatible with my vehicle. Received it, and it's not compatible. They have no way to get in touch with a person, just the website review process. The website had no way to put that they shipped incompatible parts. The only solution was to receive a refund of half the purchase price, when it's their fault for shipping me incompatible parts. Should have bought somewhere else. This website is a scam.

I ordered and paid extra for two day shipping.
Ordered 6-Ignition coils and they took my money and did not deliver. When I check my order and try to cancel, I cannot cancel. The order is on hold. So they won't let me cancel
The order. Lost $126.00. Very Upset, never buy From Rock Auto AGAIN!

I paid $100 for expedited next day delivery My item didn't arrive for 4 days so I had to get the part elsewhere. They're refusing to refund the cost of shipping and charging me an additional $30 to now return the part that I can't use. I have messaged no less than five times I talked to UPS who told me that RockAuto could contact them and they would refund it but they won't do it

I know I ordered an aftermarket part for my d'auteurs Kia Rio SX 2013. I ordered the passenger mirror, auto fold, blinker and electric mirror.
The par fits but the wiring was wrong it opened instead of folding, i wanted to adjust up-down-left-right and all was wrong.
Poor customer service… none… can not even ask a technical question on their site.
I ended up rewiring it properly and now it works.
If you aren't a mechanic with skills, do not order from them.

Order #*******

While their prices are attractive, because they are just the middle man, their customer service is poor to say the least. There is no phone number or person to speak with. I have ordered thousands of dollars in parts over the last few years and like their prices. But any time I have had a problem i couldnt return the wrong parts. This time I ordered a brake kit for my car, everything stated that the kit fit, it didnt. Both rotors were the wrong size, their mistake but over 30 days. Check your parts immediately, and hope for the best if you buy from this company. Good luck Mike in GA ******* order number

Most of their products are reasonably good quality, with a few poor items(e.g. Gas fill tube with hose for my 1992 Ford van; the rubber cracked after a little more than one year).
Also, tried returning some Mevotech lower arms for my 2006 Subaru, and could only get a replacement, which I did not want.
However, the biggest problem is their site does NOT have a review section for bought items(as Amazon does), which is a real hindrance to getting rid of poor quality items they carry,. I believe it would be in their best interests to have a review section.

First time ordering and last! Ordered suspension assembly (shocks) for My Volkswagen TDI, Rockauto only mentioned one model for TDI model. Received in mail as promised but did not fit 50mm instead of correct 55mm. Also ordered rear brake package ( disc, pads, hardware) pads don't fit don't even look like description, even looks like wrong pads in box, can't return will cost more to ship back and for the shocks can't return something you have tried installing.So if there site says the shoe fits and it doesn't or the wrong part is in the rite box you loose. Will never do business again with Rockauto!

Be careful. Website is not specific and no phone number for help. Ordered a part for my truck. Received it ok and part was sealed in brown paper, glued and sealed. Factory part. Of coarse you have to open it to check the part. Paper tore because it was glued. Of it did not fit my truck. Wrapped up in same paper package and returned for a refund. They said it was damaged and installed. It NEVER left my living room. They said no refund. Never purchase here again.

If you like having issues with the products you order and do not like customer service, then this is the site for you! They suck! If you have an issue they point you at the manufacture, which in turns tells you to contact rock auto. Meanwhile you are screwed.