RockAuto

Ordered a parts on May 21,2022, received a defect one, try to return it, but Rackauto asking to ship it back in my costs(the shipping costs is high than parts price). The store has no phone number, no e-mail address for you to complain, It waste my time and money, it is a very bad experience, leave away the store.

I ordered from them a lot. It was pretty smooth until I needed help from customer service. Like many online companies, they don't have customer service.

Instead, they have options to select, and those options don't describe my problem. I'm stuck in limbo with $500 worth of parts sitting at FedEx that I can't pick up. All they need to do is authorize package pick up. Very frustrating. Cant get ahold of anybody will be my last order from here and will make sure to tell everyone to stray away from these thieves

I have been a mechanic for over 40 year's and after looking at the shocks on the RockAuto website I seen shocks that had springs on them at a amazing price.,Shocks that came had no springs. And when I contacted Rock Auto they said it was a generic picture, why would you show a picture of a item that is not what your getting, Well I found out why. To send them back I have to pay $28.00., and after looking at the reviews on this company I will never buy anything from them. I still work on vehicles for friends and will not install anything that comes from this company. 100% the truth, I will only buy from Amazon

I needed a part desperately and was referred to the site, found said part, ordered and paid for overnight shipping. A $5 part with almost $40 shipping to assure I would miss no more work, part never came until THREE DAYS LATER. There's zero human contact for customer service and the site says oh sorry you paid for expedited shipping but you can't be refunded, considering keeping the part or pay to have it returned. Terrible business practice. I don't recommend.

Ordered an alternator for my truck paid for over night shipping at 935am local time 1135 central time for them, product has yet to arrive 3 days later, customer service rep refuses to return shipping fees and comes up with bs excuses, then proceeded to hang the phone up when I asked to speak to superviser about the problem, avoid the company at all cost. Yes local stores my be a little pricey but keep the money local and won't have to deal with the kind of crap

I have a ram truck I have bought upper and lower control arms wheel hubs and a starter all have failed. Ball joint, and wheel bearing just over a year (10,000 miles maybe) starter 3 months. Save yourself time and buy from your local parts store.

I ordered a part for my car, which was the wrong part. They emailed me a form to attached to the package, which I had to pay for postage. 45 days later I wonder whereymy refund is and was informed I had to go back to the website to enter the tracking number, because if I didn't somehow it would get lost in there warehouse... because the postal service does this type of thing all the time... lose packages with the address post bold with a barcode rockauto requests you add to the package. Seems they just don't want to give me my 50 bucks back.

Might as well pay the price of the store that maybe be close to double but hey at least you'll get what you need and not get $#*!ed around.

Per title. The number they provide takes you to corporate headquarters that does not deal with customer service. Press 3 for other. Phone hangs up.

I was going to return the part to at least get some of my money back. Having read through these reviews I wonder whether I should bother as it does not sound like that is a guarantee and I will just be out more money...

BTW, part of their message is something about how they don't do customer service to keep their rock bottom prices. Seems to me its more like we keep our prices low to entice people in and then send them garbage and keep the money. What a joke.

STAY AWAY FROM THIS COMPANY

I bought an AC compressor for to replace on a customers car. Replaced it with the one from Rock Auto prats and the fittings for the hose connections, low side is to small. I am having to pull this one off, send it back. This is the 3rd part in a row that has not been correct.
Now I have to tell my customer he has to wait 5 to 6 days to get his car.
No customers service, they don't give a dame about us, the working mechanic that keeps them in business.
They have cost me to lose money for the last time.

RockAuto doesn't bother telling you ahead of time to make sure to keep your manufacturer's package in case you have to return the part because it no longer works. They themselves only have a 30 day warranty and the fuel pump that I bought was 52 days ago. Now I can't send it back for the warranty replacement because I don't have the correct Packaging. That's bul$#*! why do they need the packaging when the part doesn't work. Never had a problem with them before very disappointed

Very unreasonable and untrustworthy company. Gives you options to pay extra for something they can't deliver on then refuse to give a refund on that promise. Giving a 1 star because I can't give a 1/4 star.
Don't recommend to anyone

Bought parts ball joints, and tie rods for three of my vehicles. Two of the vehicles we did over Christmas parts were correct everything went great. The third vehicle parts was for my summer vehicle so we did not work on this vehicle till the following month part numbers on the boxes were all correct But they had the wrong parts in four of the boxes. The 2 upper ball joints and 2 inner tie rods were not greaseable And one of the Tie rod end adjusting sleeves were not threaded
Because it was past the 30 day mark, they refuse to exchange my parts for the correct ones

Because of their decision, they just lost me as a customer personally plus they will not be a vendor of my repair business

Retracted my initial review, I failed to look closely enough inside the package, and the missing pads were behind the first set, I just didn't notice. So, I received what I had expected. And I'm pleased with the product and Rockauto!

They gave me the wrong part in the right box so when I went to do the job about a month and a half later it was wrong. I messaged them to have it replaced and the only thing they told me was that my order was already too old to get a refund. I was not able to reach an agent or any actual humans over there to help me deal with it. And now, I ended up taking both uppers out and using different ones because they were horrible quality. Now I'm out 2 sets of uppers and absolutely 0 help from rock auto even though it was their mistake from the beginning. Also took a very long time to come and the packaging was very weak. I wouldn't recommend rockauto to anyone, unless you want to buy your parts twice and cause yourself multiple headaches. Useless customer service. $#*!ty parts.

Bought a starter for a 1997 4 runner. Box had the right part number on it but the actual starter had a different part number on it and it was not for my vehicle. Tried to return so I could get the right one and no luck in that department, immediately said not returnable and they don't even have a customer service you can call!