Radiator came in box so damaged you could see the radiator inside and that it had been hit with something during shipping, no replacement was offered just was told to try it and see if it's going to leak? Really?
Just terrible customer service. Did not ship half my order, then when I reached out it took days for them to respond. They then did nothing to remedy the situation beside say sorry we will get it out to you.
Cheap Chinese parts, no customer service, you pay for their mistakes, used and new parts in the same box, might as well order from a 1 or 2 day online store. Will never use Rock Auto again, I will pay the higher price for a part
Ordered a O2 sensor from Rockauto. The cable harnesses was 2 inched shorter than what I found in the info/specifications table. Customer service only offered return and help with ordering the correct part. I can use a measuring tape. The cable is 2 inches to short. After 3 emails they canceled my customer service ticket. Poor customer service. There are other places to buy autoparts.
I say stay away unless you don't want a core return fee. Much cheaper and easier to purchase locally. Also, I found a new Honda Starter at a discount dealer store for almost the same price. Core returns are a pain in the butt with RockAuto.
I've used RockAuto for my car parts for years but recently had a problem with a shipment and could not get any customer service. The shipment was beyond late and tracking indicated the package was damaged and shipper needed to contact them to resolve. As others mention, there are no customer service contact options if your problem does not fit within the constraints of their automated systems. I filed a complaint with the Better Business Bureau and got it resolved. It seems to me that the BBB IS the RockAuto customer service system! I continue to use RockAuto's website to find part numbers, just purchase them elsewhere. Good company in many respects, just dropping the ball with customer service.
Rock Auto has great prices, but that comes with a price! I just placed an order for enough oil and air filters for my two vehicles
For 2 years. Shipping was from 3 different locations initially, so I revised the order to order all items from the same location.
The problem with that was they only had 1 or 2 of each item in stock. I had to purchase 3 different brands of air filter in order to get 4 filters. You'd think technology exists that shows current inventory at specific locations proir to filling your shopping cart.
This place sucks! I paid overnight shipping and got it 3-4 days later $120 later just in shipping costs which they won't refund even though FedEx said they could get the refund through them if they have to. These people are ridiculous. Can't contact anyone to talk to you have to email with morons. This is why they don't have a phone number they would be cursed out every minute of the day because that's what I want to do! Their website doesn't work properly either. They are a scam and I hope they lose business for what they do to people, taking their money. Not a customer anymore! I don't even want to rate this company. They don't deserve a star.
The last 2 times I ordered parts from them for 2 different vehicles the parts were not compatible with the vehicle. It was listed as they would fit and they didn't. Return shipping is out of the question because then I would be out even more money. You need to do your research to make sure that is the correct part they will list anything and say it will fit your vehicle. Selling these parts will be difficult as I have to find out what vehicle these parts will fit.
Had a radiator from rockauto installed in my civic on October 3 2020. Only 8 months later on June 6 2021 and less than 4,000 miles later the rad literally melted and distorted while driving normal highway speed for less than a half hr. First and last time I waste my money on their junk parts.
Overview
RockAuto has a rating of 1.3 stars from 1,669 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RockAuto most frequently mention customer service, wrong part and return shipping. RockAuto ranks 800th among Auto Parts sites.
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- Madison, WI, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members