Roman’s

I have been shopping with ROMANS FOR years. I loved their clothes. Now they have cheap fabric's, the sizes are off and they charge you 10.99 to return your refund to original method of payment. I'm so upset they sent me the wrong color leggings and I always order a 1x in tops and they fit perfect. I just ordered a top in 1x and it is huge humongous and this top is made in Pakistan and The fabric is itchy. It fades quickly they used to have things made in marantis which was so nice the material. Not anymore. Their prices have gone way way up it is ridiculous. I'm going to turn them into the Better Business Bureau for charging 11 dollars to put your return back on your original method of payment. I will never order another thing from them again. They are ripping people off shame on you, Romans😡🤬😡

Per their Roamans platinum card, customers are to receive 4 free shippings/year when spend over $75. I spent $166 and had to return. They refused to honor their free shipping statement. I thus closed account/service with them. Have had other issues with their sorry Customer Service, as well.

That charged me $25.61 to return an item that was not even worth $10! They say it's easy to return but you will never receive a full refund and you will be charged outrageous shipping fees! Their customer service has minimal information, at best, and if you try to escalate the call you are transferred to another country. I have bought many items from them over the years but they have changed and I will NEVER order from any of their companies again! If I could give less than 1 star I would!

I ordered 2 items for almost $100. I have now been informed the shipment is delayed, so I called to just cancel and they said they can't cancel my order even though it has not shipped. Awful customer service. The lady just spoke over me the whole time. I will never order from them again.

Roaman's of old is gone. The quality isn't there. I've bought knit pants and wash them in cold water & dry one leg shrink. I got a top that you could see through. You have to hope what you order comes out good.

Received an offer with Free Shipping and Dollars off next purchase, site would not let me apply the discount. After 4 times trying to contact customer service never responded. Their site is terrible, they rip off people. Beware.

I have years earlier ordered from some of these companies never had a problem until now ordered one their store credit cards to purchase some items which the coupons looked attractive on the ads, the coupon came with the credit card got ready to order they{coupons} don't work I was told by customer service it's a third party coupon now what does that mean? That I CAN'T use it, makes NO sense.Truly believe these are maybe not all foreign investors that have brought up these companies...Can't stand the call center the noise is awful.I'm so disappointed...Good luck to anyone else maybe you'll have better experience...

It's no accident in looking for a place to vent I read this per Sitejabber: "Roaman's has a consumer rating of 2.1 stars from 21 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Roaman's most frequently mention customer service problems. It's Impossible to give a no star review. Despite calls, emails, and a written dispute made over a 3 months, I was unable to get an order - bought on 6/23/22 and returned on 6/30/22 via their label to the post office - settled amicably. Have cancelled account. Their representatives at Comenity Bank seemed to think it was fine to make a payment for items I no longer had, despite the fact the statement clearly showed they received the order and tacked on a late fee while I was bounced ping pong style between Comenity and Roamans trying to get a fair ending.

Never received items and it continues to take over 60 days for credit of some sort. You call them they are the horrible have no clue and I honestly feel the delay is so that you will get tired and stop calling.

I'm so mad right now. They pulled the old credit card and also charged my credit card. Do u think they could get this through their heads that I'll only pay once for my products. I have called every day and not one person has helped me. I told them on my last call that I'm sending it all back and will never order again.

I purchased a dress from Roamans website and paid a ridiculous $30 (had no choice as it's a gift and I'm traveling soon) expedited fee so I can receive the dress in two days. Every time I check the order status it says "not shipped". Customer service is condescending and straight out lie to their customers. I paid extra for shipping and want my item. Do not order from their site, they are very dishonest. Roaman's, You either send my item asap, expedited or I will contact my credit card company and get a refund. Order Number: *******3446

I have previously purchased many items from Roaman's. This time around I ordered a bra, which ended up being too small. I sent it back within the 60-day return window, however it got sent back to me. Initially talked to one customer service rep who said no problem, they would send me a new return label via email, Didn't receive the email so called back a day or two later. This time I get a song and dance about leaving two weeks for them to receive the item back and process in. Nothing on my invoice mentioned anything about leaving a two week period from them to process. Just states the item needs to be returned within 60 days. Spoke to a supervisor who was incredibly rude and simply stated "no exceptions" and "we can't print every single thing about returns on the invoice.
I will never spend another dollar with them.

This place does not verify email addresses for accounts. I receive emails with order confirmation because someone gave them my email address instead of their own. This is a possible security flaw because I could potentially use that email to reset their password, mess with their credit card info, cancel orders, or order a bunch of stuff the woman who can't remember her own darn email probably doesn't want. I'm a nice person, so I don't, but not everyone is nice. When I sent them an email explaining this, I got back a form letter offering a discount on my next order. There will be no next order because there was never a first order as I try not to give my credit card info to people who can't even be bothered to verify an email address

I just placed an order on line, put in the 30% discount code. Get the bill it's not there. Call customer service she said are you sure you put it in, yes I did!. We'll I sorry the order has been placed there's nothing I can do now you should have called last night. Just say Roaman's return and exchange ratings is. I won't buy from them again. I hope the clothes are worth what I paid for them.

I returned items with return label provided immediately upon receiving them. I continue to be charged because I cannot supply the tracking number. All I asked for was to delay the $40 late fee until my return reaches them. They refused and sent me from one rep to another without any resolution.

Shipping is horrendous. I have consistently had purchased shipped express, paying up to $30 and not once had my package arrived in the accurate time frame. I don't even think they ship it express. Trying to get help on customer service is a joke. They are the absolute worst customer service Dept I've ever experienced.

Horrible service. Romans doesn't conduct its business with its tenants best interest in mind. It is all about money. After renting a property with them I feel that I was only being used. They have failed me several times in particular by sending the wrong documents and trying to charge me more than agreed. I have been renting for a few years now and Romans is by far the worst agency I have dealt with.

I will not be ordering from this company again. There is nowhere on their site that indicates that shipping fees are not refundable. This is totally deceptive. Anyone reading their refund/exchange policy would expect to receive a refund for the merchandise AND the shipping charge. They've lost a very good customer.

I was wanting to order a dress from Roamans which was about $80 but on sale for 50% off. When I went to checkout, the international fee for shipping was just over $58.00! I have ordered many items from the States before and never paid such a high shipping fee... and never well. Needless to say, I did not buy. Very disappointing. I tried to contact them through their site but was unable to because I don't have a zip code! I was really looking forward to ordering things from this site but cannot/will not pay these shipping prices.

At Romans there is no customer service- but there is customer disservice. Managers "dont take calls" and associates who answer the phone are empowered to do nothing. In addition they run a scam where they bill you $16.95 for some kind of "club"...problem is that they dont make it clear its a recurring charge until you sign up; then they give you a number to call to cancel...you guessed it- they dont just cancel they "escalate" it - that means I wait for an email to move on with the cancelation. Will wind up going through my credit card company- this kind of behavior is unacceptable and shameful. Avoid these folks.

Ordered a 10 pack of high cotton briefs in October, they did not arrive with the shipment. Called was told they were on back order until 11. 28. 18. Called today and was told the order was cancelled. Item is still back ordered till 12. 28. 18 now. They can reinstate the order at their 'best price' which is more than the original price. They have the worst customer service. I would not recommend this company to anyone.

They charge more after you place your order. Refunds aren't processed, calls are placed on hold for over 45 mins then, their fit specialist says call back. Never credited my charge card for returned clothing.

They do not honor their return policy. I bought a cocktail dress on April 6 and requested return label on May 28 which I didn't receive until June 8 which they are now telling is past the 60 day policy. I returned the dress and called to check on status of return and now they are telling me that it was too late to return. So now I don't have a refund or dress. Their customer service dept. is horrible.