Roman’s

I thought this companies' clothing was cute at first then I get my delivery and I was so disappointed. Nothing you get looks like what is advertised online. The material is usually always cotton and some of the items advertised look more silky or polyester. My size is usually a 14/16 but some items came in and were long and huge on me. My bra was squeaking all day and it's under wire free? How is it making noises? It was so itchy and uncomfortable and my mom's slippers I bought for her came out of the package with a hole in them? I can't wait to pay off my card and close them down. Just go to lane Bryant or JC Penney from now on.

When my favorite clothes store went out of business about 10 years ago, I started purchasing clothes from Roaman's. It seemed to be the only place where I could find clothing that fit me well & looked good on me. However, the quality of their clothing has changed (not for the better.) I wash all of my clothes in cold water & dry them on low, but my shirts always shrink.

Their prices have become ridiculous. I've returned more items in the past year that I care to mention due to the size being off. Sometimes my regular size fits well... Other times I have to ship the item back & exchange it for the next size up.

My most recent order was for a pair of boots that did not fit properly. I called customer service & wanted to return them for a refund. I was told that if I chose to have the refund credited to my card that there would be a $10.99 service fee, So between that & the $11.99 fee that I paid to have them shipped, I would basically only be getting $24.00 back on my Roaman's card after spending $48.00. The alternative was to receive a gift card as a refund... No fees involved... Ridiculous!

Their pricing is also bogus... An item can be $10 one day & $50 the next. I never buy anything from them unless it's on sale & I have a coupon or it's on clearance.

And... A lot of times I'll have things in my cart & cancel out the order, because their shipping fees are insane.

I meant to give them 1 star. Somehow 2 is up there. If I could have given them 0, I would have.

I'm done... Cutting up my Roaman's card & calling it a day.

Buyers beware!

I have repeatedly asked that Roamans address the problem that the dye they use in their denim jeans is so strong and nasty. If they cannot change the dye to one that does not smell, perhaps they can do a little research for us to tell us how to get the smell out without having to launder the items not one or two times, but several, before we can go out in public and be seen before we are smelled. I hang mine in the garage until the smell fades to avoid stinking up the closet. It's a shame I have to wear my brand new jeans to do yard work before I can pair them with my cute new tops and wear them to work or with friends. Shame on you, Roamans for not caring more about your customers. I hope others will speak up.

It is impossible for me to process a return as I am never sent the QR code and when I call them up, I am getting the most ridiculous answers. Clearly they just want me off the phone. Everything I ordered was either late, wrong or poor quality, so now I am sitting on hundreds of dollars of clothing I'll just have to donate. Throw your catalogs away & disengage from all email contact!

Like many other reviewers, I had issues with a return. I ordered a "genuine" leather jacket that was almost $200. That's not a lot to pay for a good quality real leather jacket but that is not what I received. I got something cheap looking, way too small (despite the fact I ordered my normal size) and it smelled to high heavens like gasoline! It couldn't be any more obvious that this coat is not leather. Despite these facts, I am only going to receive $159 back on my return. So I waited over two weeks to receive the coat, tried it on and sent it back and it cost me almost $40. I guess if you like shoddy clothing items that you pay twice as much for then Roamans is the place for you! However, if you're a normal person who wants to get what they pay for... I would suggest shopping at Torrid. A great plus size company with quality items that actually fit someone plus size.

I ordered a shirt based on the pretty color blue it was in the picture. What I received is not even close. This is not the first time I've been deceived by a picture. When I contact them, I'm just treated rudely. See my attached picture for the difference in color.

I ordered my mom and coat with a matching hat from thier catalog that my mom said she HAD to have because it was so pretty. So I purchased this for her for Christmas. The total came to $64 dollars, but I used coupon codes I found on line and got express shipping and discount. Paid 47 in all for these items which were great! My order was shipped and delivered to me in 3 days! Estimated delivery date was Dec 10, and I got it Dec 8th. Items were in great condition, looked exactly like in the catalog. My mom is going to be happy. Will purchase from them again!

Roaman's is part of a larger grouping of clothing option. Easy to return items however you will never receive a full refund and can only purchase another item using their "gift card". When speaking with their customer service the person has limited information and than transfers your call to someone in another country. I would never buy from any of these stores even if I was left with wearing only a gunny sack. If I could give a minus Star, I would.

I was putting in my first order and saw a coupon on my catalog that said free shipping plus free returns. I asked her if she would allow me to use that coupon even though I was $1.01 short. She said no and then tried to sell me two or three other shirts which I did not want. I asked her if she had a different coupon because I know that places like Avenue, Catherines, Lane Bryant (quality stores) unlike Romans always have a coupon that you can use whether online or in the store. That is what "customer service" is and it keeps customers coming back. After I told the customer service rep "this is probably why I've never ordered from this place before". A. Reallyll she could say was okay well your order should be there by April 6th! Really? Do you know what customer service is? Apparently not! First and last order from me Roaman's!

I ordered three items in mid April this year. I did not receive them until the end of June. I returned two of the three items because the quality was so bad. But just today, September 9, I received the two items back stating that it was beyond their 60 day return window. I didn't receive the product until beyond 60 days in the first place. I called customer service and got someone in a foreign country who could just say I'm sorry and I will note your account

The company used to be decent. This year just horrible returned 3 pack of bra's that were a BOGO and kept 1 bra. Charged a fee 10.99. Original order was 161 plus change. Bra I kept was 49.99 was refunded 72.00. For a 50 dollar bra I owe them 90 bucks. Rip off in shipping fees and return fees. I will never do business with them anymore

I would give no stars if I could.
Shop anywhere but here.
I tried to inquire about a return, the lady was extremely rude and constantly over talks me.
When I was trying to ask a question about the return, she cut me off very rudely.
I will be contacting cooperate to advise them that i will never be shopping with them again ever.
Buy elsewhere!

I was really happy to find some shoes that I thought would get me through the winter. I have short fat feet. An 8.5 slips off my heel and a W is too narrow. I ordered several pairs of shoes in 8WW and they are more narrow than the W that I've tried in any store. Shoes are heavy! Now I need to return them and pay for the shipping myself; AND, they do not include their shipping fees in the refund. Very disappointed and will never order from them again! Basically spending more than $25, for NOTHING!

Ordered a dress thinking it would be delivered in four weeks time as I needed it in four weeks. Well it's not going to arrive in time forcing me to buy something in the store that I am totally happy with. I called customer service and they did not offer a credit or discount on future purchases...

The merchandise is terrible quality.

I sent a check in plenty of time and was charged a late fee.

I have many on line log ins, but can't get in to Romans to pay my bill.

I don't want anything more to do with this company or it's sister companies.

I have never had these problems with LLBean or Woolrich.

I have been a loyal customer for over fifteen years. They took my return, sent a letter saying they would credit my card back but did not. When I called they said it would be a credit instead and I could use any time. When I went to use it, they said it was gone. They don't keep records anymore and there was no way to find it. I know that is not true because people audit businesses all the time to make sure their books are right. I wrote the company asking for my $175 dollars. Not even the courtesy of a reply. Don't count on them to honor their word.

I ordered some tops from this company back in July. When they arrived, I returned them right away as they were HUGE and hideous. Very cheaply made. Today I received a package from them which contained the tops I returned months ago. They now said they will not give me credit because I returned the items too late. I wish I would have read the reviews on this company before I ordered. Now I know I am not the only one who was ripped off!

When you order they say delivery is within 7-12 business days. My package has been sitting in a Pitney Bowes warehouse now for over a week with no new tracking information. Customer service from Roaman's states I can't declare it lost until after February ‘30th'! Last time I looked at a calendar there are only 28 days in February. Roaman's put the blame on the postal service but they have never received package from Pitney Bowes. I've filed complaints against Roaman's and Pitney Bowes with the BBB. My suggestion, ore from somewhere else.

After I filed complaints against Roamans, I finally heard from them and they sent me the two items missing from my order at no charge. It's a shame they wouldn't do that initially, like they should have.

I ordered some intimate apparel... last month and have never received it. It was shipped by Smart Post another rip off by Fed Ex. Said it was delivered and with a valid signature. But I have yet to see my order or Fed Ex. I called Roamans and of course they were very sorry, ok, end of report. I spoke with Smart Post of Fed Ex who did not really care as best as I could understand from a person speaking very fast in another language. Up to now Roamans I thought was a good company. But don't waste your money as they no longer care that your order was never delivered. In fact it felt as if it was a great hardship for the company and that I should be grateful they would return the money even though I never received what I paid for.

I called to place my order as I had a question re the discount. Was on the phone for 48 minutes with a sales rep that kept putting me on hold saying there was a glitch in their system. I asked to speak to a supervisor. She put me on hold again, came back and told me she would put me through to a supervisor (laughter heard in the background). She put me through to a closed office that disconnected after a recorded message. I called back and explained what had happened to the new sales rep and he too put me through to the same recording. An hour of my time I won't get back and roamans will not be getting my $500+ order. If I provided that level of service at work I would be fired stat!

This item was way bigger than the size chart said. After i asked for a refund my cc was compromised so i had to cancel it. I called the company to tell them i needed a check mailed instead of on my card and they kept arguing with me saying they will give me a credit. I said these clothes are terrible quality and way too hard to get my 200$ back so i wont be ordering for here again. 1 hour later she said they will mail a refund. By the way it was 3 weeks after i mailed the fur coat back and still they had not credited that card.
2 months later still have not received a check. Lady told me the canceled it and i said i want to be compensated for the 40$ i paid in shipping since they still have not issued a check n she refused and said u will get it within 8 days n hung up on me! If i could rate negative starts i would! This company needs to be shut down

I thought I'd finally found the leather fringed jacket of my dreams but...NO. This jacket arrived packed in a bag/box. The fringe was so wrinkled, twisted and rolled that it looked like a rag. The jacket itself was wrinkled, and fold marks have still not improved. I paid over $200 plus shipping for this Jacket and it is non-refundable. WOW! What a rip. Beware of Photos of the merchandise. I would not wear this jacket out in public! It looks cheap and odd. I did a review on their site regarding the Jacket and they chose not to publish it. So, here it is for everyone to see. Do not waste your money on this!