Roman’s

I don't like shopping Roman's due to a bad experience I had with them in 2017. I currently placed an order with them (now September 2021) because they had a top I needed for an upcoming event. The order delivery got pushed back, after my event date, so I decided to call them to cancel it. Flawence (male) answered the phone & had a bad attitude right off the back & lied saying I couldn't cancel my order because it's being processed. Once I got loud, got an attitude, told him my order was pushed back after I needed & wanted to speak with his supervisor - his attitude changed. Yea, I am going to permanently stay from Roman's now.

Very unhappy with ther after customer care and will never shop there again. Bought a coat on the 21/12/17/bought a size bigger so i could wear thick clothing underneath
Coat had plenty of room but hence lining was to tight all inside split seemed wrong size linning had been used /returned to shop were Staff member stated it was my fault i should have sat down in the coat before buying never had to complete this procedure before on buying a coat
I was left feeling quite bewildered, Complained to customer care who stated coulldnt help, i am to take this matter futher as very bad customer after care
Chris S

I love their products, but when I return items it seems I NEVER get the full amount back that I am suppose to. Also they have recharged me shipping when it was their mistake. Usually they will make it right, but you have to be on guard, as I think they are making lots of $$$ with this practice and hope you will not catch it. This is just NOT right, and since it has happened to me numerous times, I felt it needs to be known.

Your tops are too long and too low necked. Your sleeve holes are way large. And we are so sick of a-line dresses! And dresses way too long, so they touch the floor! And all the sequins and extra bingles and bangles on our clothes! And all the obnoxious patterns, how about plain clothes we can accessorize! I hope listen to this good advice! I am only telling you this because you need to know! Sincerely a customer!

I ordered a puffer coat it was at a discount. It came but was too big I read the exchange policy I sent it back. I was told they sold out the size smaller even tho it was online. They charged me a $10 shipping fee on my card for no product. I called to no avail I got a rude supervisor on the phone. I ordered 2 turtlenecks and a blazer the blazer is 2 small but bring 50% off of course to exchange it once again they now say they don't have the 20w only because I git it at 50% off but if I ordered it online I would have to pay the $53 for it not $26 I paid. Best advice don't order from here. Too bad they don't have the stores no more. They offer these sales but God help you if it's not your size your outta luck plus they charge you a delivery fee after they say they don't have the product

It's great when you get new catalogs with new styles for the new season to start. But they do not honor the catalog prices when on the catalog the date is still active, I asked to speak to a supervisor and she wouldn't answer me (I asked 7 times. :( she kept saying that the catalog was not valid. The date on the catalog is 5/10/2022. I am very disappointed in this company.

I called and inquired about an order that I wanted to return. I told them I knew that it was pass their 60 day return policy and I would take a credit if I needed to and was told that it would not be a problem. I shipped it back one month ago and have not heard anything from them. I called "Customer Service" and over 30 minutes later I was too they had shipped it back to me 2 days ago, they said they changed their policy in September and that there was NOTHING they would do about it. The most unhelpful company I have ever dealt with.

I purchased 3 pairs of jeans for $33.00 a piece. I wore one pair and it was some sort of spandex material that was unbearable! The description mentioned nothing about this at all. My daughter had a baby in Florida (I live in Michigan) and I had to go down there for 2 months to help her. When I got back I notified them and they said it was to late to return them. They wouldn't give me a refund or credit! I wanted to return the 2 pairs I hadn't worn yet. The customer service supervisor said "Donate them to Goodwill" This idiot is off his rocker! I wrote a letter to corporate with no response, I emailed the company again just asking for credit they said NO. I will NEVER EVER shop with this company again, and I've been shopping with them for many many years! They lost a very loyal customer so everyone please BEWARE!

Rec'd. Pkg. today 5/6/21. Michael at Roaman's had the nerve to send e-mail a couple of days ago telling me I couldn't use foul language to Roaman's employee's (what employee's I hadn't talked or interacted with anyone in weeks) evidently my flooding e-mails worked. I informed him I informed Roaman's I was going to flood the company with e-mails daily (which I did) until I received a response, it worked, also who was he to tell me what I could or couldn't do in responding to a company that the customer was unable to reach. I will never order from them again. Note: the nightgowns were made in India that's the delay due to vast Covid outbreak, in the washing machine before wearing. When I asked where are the items made they declined to say, now I know why. Buyer beware.

I purchased 5 capris and they do not reflect the pictures. All were supposed to fit snug around calf and they were 3x bigger than my calf and I am an average plus size girl. Bought a dress that looked beautiful in the pic but was bad material. Seams not closed, very poor cheap quality. I am returning all and what used to be free returns is now a $11 "processing fee" if you want your money back! Left a negative review on the dress and now it won't let me submit another review. How many other negative reviews are not able to be done? DON'T BELIEVE EVERYTHING YOU READ!

Never use this company company when you return items they never issue any credits or refunds and when an item is backordered and you try to cancel the order they refuse to do so it's teduso I am seeking a legal remnant is a legal remedy through the court system against this company they are horrible stis horrible stay away!

I ordered over $300 worth of stuff that I needed for a funeral and it was never sent out but was charged to my account. On oct 27,2021 I ordered some items thru woman within thru my Ronan's credit card and pd extra to have it delivered in two days because I needed it for a funeral on oct 31st. I'm handicapped and have to rely on on line shopping. It didn't arrive by the 29th so I called customer service and they said there was no order on my account. I checked the credit card dept and sure enough my card was charged over $300 so I was very disappointed to be left without my order and told by customer service they couldn't do anything about it. The bank the romans credit card is written on is looking into it I have been a customer for years but will not be returning any time soon the customer service sept stinks

I have noticed that the garments are made with cheaper fabric it takes for ever to deal with returns
I can't understand their return policy
I've gotten the wrong items not sure of return charge
I have been shopping with this company for a while this last year has been terrible
I also can't get any one to talk to me I have been on the phone up to 45 minutes and still no one answered

Instead of taking my gift card off of the subtotal they add it so I take a screenshot of my account I call I'm on the phone for 2 days with 10 different people including supervisors who have a snotty attitude specialist David specialist meliza supervisor who can't even see my balance people pretending their psychic and don't even look at what's going on they sit and bicker and say that my screenshots don't exist so if corporate doesn't respond in a normal manner I will take it to small claims there corporate office number is *******168

I saw a beautiful blouse on the front cover of their magazine. I ordered it based on the sizing charts. It was backordered for the longest time. It finally arrived and was way too small. So I tried to order it in another size. Well they had 22w, which is what I ordered; I thought maybe I would try a 24w; no, the next size up was a 28w. That would be way too big. How can you not have sizes in between? So now I ask the rep on the phone how much my refund will be, as that I'm disappointed because of everything, and that I really wanted the blouse. It's 7.50 to return the item. Yet, had it happened in October, the return would be free. So, I tell the rep how disappointed I am and that I would never buy anything again, or recommend their company, and I was hung up on.

This is the worse company I have a credit card with. They screw you over. No I'm paying for something I don't even have. Run from this company DO NOT BUY FROM THEM! I had to give a rating to bad they don't have 0.

In
December I ordered two leather jackets. I wanted them in smaller sizes and did not have to wait until the large ones were returned. Went ahead and ordered that leather jacket in my size. Was sent an email saying they received my order. Then I received an email saying that they were processing it and I was going to get around $490 back I then have all the emails I sent January February and March asking for my refund. They never responded. Finally at the end Of April I called customer service, again, wary, since they had been of no use earlier. I told them the situation and their answer was at three months had passed and I could no longer get a refund. Roamans owes me around 490.00. I Tried for over three months to get my refund. That they don't answer my emails does not mean they should get away with not paying me. I have all of the emails. The people they outsource their customer service calls to have a script and will not deviate from it. When I asked them Where I can send all of the evidence, my emails. They would just repeat that three months had past. Part of the trouble is they don't really understand English well enough to assess the problems. Almost 590.00 is a lot of money. Their actions are negligible and criminal. I want my refund. The image below January 19, is the last I heard about my refund.

Was never as bad as it is now. Items missing from order. Super slow deliveries. Poor quality of clothes.
Not sure if will order from them again. And I was a Romans card holder. Sad.

I have gotten various things in the mail from Romans maybe two out of 10 were the correct things that I ordered had to make lots of phone calls to get to the right person and the rest were from some other company the wrong size cheap material and I just give up I will never order anything else from Romans again

THEY PUT SOME THINGS ON BACK ORDER AND DONT TELL YOU WHEN YOU ORDER THEM YOU HAVE TO WAIT! THEN YOU WAIT MONTHS AND THEY CANCEL THEM!

I received someone else's order and the Agent I waited an hour on line to speak to argued with me that I received my order. I had an invoice# and customer# that stated otherwise. She wanted me to print up and sign and return an affidavit that I didn't receive my own order. Oh huh uh. I asked to speak to a supervisor as I was tired of this agent being so rude. Never got that far as she hung up on me. DO NOT WASTE YOUR TIME AND MONEY ON THEIR CRAP MERCHANDISE!

I purchased a dress from Roman of Yeovil and was happy and confident with my purchase. However, after wearing the dress just once the seams freyed. May I add I had bought this dress a size bigger for comfort. I returned to the branch and showed the manager the dress who then made me try the dress on and proceeded to ask me to sit down in it, the dress was clearly loose and obviously did tigtened alittle when I sat down. She offered me no resolution, I expressed I wanted the number for her head office. I rang the head office twice to be told that the manager had left a report stating they were not prepared to give my money back or a discount. I am extremely disappointed because not I am left with a dress I will never beable to wear again or repair. What happened to "the customer is always right" BUYER BE AWARE!

In April of 2021 I called Romans and negotiated a payoff of my account of $275.00. I asked for an email or text receipt saying the account was paid off and was told that my next statement would show a zero balance. When the statement came, it didn't show a zero balance. I called them immediately and explained what had transpired the month before and that the account should have a zero balance. This agent could find no notes on my conversation the previous month and asked for a payment. I said I am not going to pay anything else on this account. As I had paid it in full. Since then I have spoken to them on the phone, written to them repeatedly, and emailed them. The keep calling which is fine. Today was the final straw. I received a call from another agent. He seemed to be helpful while I explained what happened. Then we started to talk about what he said was still owed and what he could eliminate from the balance. Turns out I would owe another $111.00. I politely told him that I paid it off back in April and all the charges and interest on those charges plus anything else they added to the account since then I was not paying
This was when he called me ignorant. And I told him he was very rude. Their agents are not trained properly or maybe they are. Anyway I will never deal with them again. Oh, now they are thread me with collections. I love it