Roman’s

BUYER BEWARE - I ordered 8 items 10/5, I received 7 of them 10/12, I knew I needed to return a few, but waiting for the last item which was received 11/12. I wanted to return them all together. I created a shipping label 11/23, USPS picked it up 11/25. This was during the Holiday week, the tracking said it was received by them 12/13. I received an email saying my return had been received and the credit was being processed. I have been waiting, I spent over $150 and returned 6 of the 8 items. I have been on the phone with 3 people and they refused to give me a credit, because I am magic and I obviously have control over the delivery from the USPS. They are now saying that basically if you do not ship it within the very next day, it has to be received by them within 60 day...by the way, I was one day late 61 days, you don't even get your items back that you spent $150 on, or do you get an email back saying...Opps I should not have sent that email saying the credit is being processed because we want to screw you over for one day. I spend alot of money within the chain of Roamans stores and will never ever again. I have talked up them and will definitely again, but in a negative way. BEWARE.

I bought and received an order on 11/29/18. The shoes I bought did not fit (size 8 - and I am a STANDARD size 8). No problem. "Free Returns and Exchanges" - right? NOPE.

I returned them immediately (probably very early December for EXCHANGE). Today, (it is 3/19/19) I received my DANG ORIGINAL ORDER BACK! It's been FOURTEEN WEEKS! Included was this note "Return Old/Damaged Merch. To Customer".

I NEVER WORE THE stupid SHOES. I tried them on, stood up and WAY too tight. Took them off and put them into the original packing - sent them off within a couple DAYS.

As others have said - there is and will never be ANY satisfaction from this company. I will NEVER buy from them again. I've bought for years with issues then too, but "let it go".

I now have two pair of shoes that I cannot wear and I've been charged for postage back and forth. I HATE this non-service. The company is disgusting. I say this because I returned things two other times and never heard a word from them: NOTHING. I was too busy to follow through, so this time, when I sent these back, I wrote in HUGE letters EXCHANGE everywhere. Still never heard a dam word until FOURTEEN WEEKS later when I get my return package BACK.

HATE THIS COMPANY. NEVER NEVER BUY FROM THEM. This is so SAD because I have bought things I can use and have enjoyed. I've also bought a couple things that fell apart. Since I rarely complain, I never said a word about those. I just chalked it up to "experience" and was more careful with future orders.

First time buyer... didn't know what to expect... ordered 2 weeks ago. GOT ALL MY CLOTHING TODAY. PERFECT FIT. Super fast delivery. Will shop here again! Very pleased.

Took a month to receive my order. Sizing is not consistent. Refund process is long. Poor service. :(

$20 shipping for 3 knit skirts? Seriously? They're all yours! Lol And what's with all the skinny models?

I've been buying from them for awhile but I'm so done after reading the reviews and finding out that FullBeauty and Roamans and Woman Within are the same company!

I placed an order on November 30th and received a confirmation email with my order number. On the confirmation email Roamans sent, there is a link for checking the status of your order. I checked my order status several times and the last time it said my order had been prepared for shipment and expected shipping day was December 14th. On December 14th I clicked on the check order status link and this time it said order can not be found. I emailed customer service and did not get a reply. The next day I called customer service and at first all I got was a computer telling me I placed an order on November 30th, so then I asked to speak to an operator and I spoke to Freddy who told me my order was on backorder and was expected to ship on January 17th. I asked him why I wasn't notified of this change to my order and he told me that my email address was not on file. Well if my email address wasn't on file, how did I receive an email confirmation that contained the link to check my order status in the first place? I told him to cancel my order and I told him that I will never buy another item from this company again!

After being a long term customer of Roamans and having their credit card for several years, I have returned my first item. The refund amount was minimal. Only $15. Not the principle of the matter. I followed all instructions. Sent the item back within allotted time, made sure to fill out all the necessary papers and return them with the item, check with post office to make sure item was picked by Roamans agent, etc.
Then some health issues got in the way and I didn't call for a couples months. When I did call customer service I was first told they did not receive the item! I explained that I had already confirmed that they had received it. That conversation went around in a circle for about 10 minutes. Then I was told that they had received it but after 60 days. NO! I had the clarify that I had already confirmed with my local post office as to when their agent had picked up the parcel, as per previous conversation, well within 60 days!
Then I was told that since my call was past the 60 days they would not/could not give the refund. Really?! A whole $15 for a long term customer? I explained that I hade sent it back within the allotted time, the agent had picked it up within the allotted time. And that Roamans had been sitting on it instead of issuing credit! Roamans is at fault, not myself. Still got the same answer.
So I explained that I will close my credit account and never do business with a company that treats it's customers that way again. I was then offers a discount if I wanted to order something today! Can you imagine?! Umm NO!
End result, closing my account and will never do business with them again. They have the item and my money!

I have ordered from Romans going on about 2 years now love the clothing, just recently I was approved for a credit card great just in time for holiday so I'm waiting for card to come in mail never got it when I called I was told oh card was sent it was returned I asked what address they sent it to an address I lived at more than 3 years ago don't even know how they would have gotten address ok so I spoke with their rotten customer service thought we had issue resolved got card in mail@ the correct address I ordered a couple items as Christmas gifts guess what the package was sent to old address and I will not have my items in time for Christmas I have spoken to 2 sups all they cam say to me is if you have another card we can re order items for you where am I getting another 170.00 from a week before Christmas finally got a number to executive communications it's nothing but a voice mail promising a call back within 24 hours it's now going on 36+ hours still no call back and still no item's or account refunded this is the worst experience I've had with customer service and the whole time I talked to 1st sup she kept trying to blame for their incompetency

I love the new dresses. They are stylish and very flattering. I am a full figured lady with defined curves. These dresses are what I look for.
Bravo!

I have received very nice clothing that fits well and looks good. I have been very pleased and will continue to order from them.

My order arrived today. I tried my stuff on and it was perfect. I don't pretend what size I am, I am going to jump on and order more stuff. Perfect.

If I could give this company Zero stars I would! On June 9th I placed a huge order from this company. Most items were in stock. The estimated arrival date was 6/17 when I placed the order. Cool... I have a trip on 7/1 so I was happy. Then my experience went south from there. It took them 5 days to pack my order and then it sat somewhere, either on their dock or at FedEx for another 5 days before it was on its way. So then the arrival date was changed to 6/23. That day came and went and now my package is in New Mexico somewhere with a Pending' delivery date. They use the cheapest shipping method at FedEx that must send things via truck rather than plane and then it ends up at the Post Office, which we all know is a mess. And customer service' (it barely qualifies as that) is totally worthless. I spoke with 3 people and 1 supervisor and all they can do is blame Covid. They probably thank God for this virus because now they have something to blame their crappy service on. Two of those stellar customer service' reps hung up on me and the supervisor was condescending and patronizing. They basically have my money and I have no idea when I will get the package. Luckily I live in Arizona so I can wear the summer clothes into almost October. My emphatic recommendation is to order from another company, any other company. This company and their BS and the frustration that it causes is not worth it. This is the first time I have ordered from them and it's certainly the last. If I had read these reviews first I would never have ordered. But, if you REALLY REALLY want anything from this company, allow for at least a month to a month and a half to get it.

After fully paid up they will later on place late fees on you out of no where. Cut up your ROAMAN'S credit cards they are theives!

I return clothing 3 different times never sent money back said they were on CERTICATES CAN GET HELP THEY OWE 300 DOLLARS

I placed an order on roamans.com on May 3. Understanding that, due to the pandemic, things might be delayed, I knew my standard shipping might be more like 7-10 days rather than 5-7. However, I've never received any emails about shipping, nothing about any issues with the order, etc. I had to always go online to login and see my order history.

What first surprised me was that only one of my products had a status of shipped, and the other said it was backordered. I would not ever order an item that has a backorder - this is my own personal preference, as you never really know when the product is coming in.

The tracking info for the item that shipped has, every day, extended out further with it's pending delivery. The item that shipped had an original estimated delivery date of May 12 - and the website that provides tracking that is connected to the website said the information would update when the package was received for shipping.

Now the tracking on the Roamans.com website says that the package still has not been received for shipping and has an estimated delivery date of May 21! Is my package just sitting in their warehouse waiting to get picked up?!

I don't know, because I can't even get a response from their customer service team to really tell me.

This week I was charged by the company, again, for the second item. I logged in and saw that the status on that item had changed from backordered to processed, which was the status when I FIRST placed the order on May 3.

I logged in today to the website and saw that it said online chat was available. So, I clicked the chat link and entered my info. About a minute later I saw the chat "available" turn to "unavailable."

I just want to know what's going on with my order. I feel like my money has been stolen, and I'm not getting any response from their customer service that would say one way or the other what's going on with my product. I paid for shipping on goods that, frankly, don't even look like they've been shipped and may not ever ship at this point. With tracking information provided, I do feel like I've been defrauded and am close to filing a dispute for the charges with my bank.

I will NEVER order from Roamans.com again, and strongly advise others to run, quickly, in the opposite direction from this site. After seeing the other complaints on this website, I understand I am not alone and wish I had looked at the online reviews before I made the choice to purchase!