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    Roomgo

Roomgo

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Overview

Roomgo has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roomgo most frequently mention premium membership, easyroommate com, and customer service problems. Roomgo ranks 8th among Roommate sites.

  • Service
    10
  • Value
    10
  • Shipping
    3
  • Returns
    5
  • Quality
    9
View ratings trends
4
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How would you rate Roomgo?
Top Positive Review

“Easy Roommate becomes ROOMGO”

Jay B.
1/31/19

Be careful. They will change the name soon. They will continue scamming people under the new name. Always check first before you pay. Once you pay, they will ask more to put your list on top. Some of people on the list looking for room are probably in heaven or hell. They also changed my address on my ad. If you paid already, ask your bank to help you get your money back which I did.

Date of experience: 1/31/19
See positive reviews
Top Critical Review

“90% of Under 400 PCM Rentals in Greater London Area turn out to be 400 PW...”

Timbrukah M.
4/5/17

... when you read the fine print. Why the ASA hasn't sanctioned them is beyond me. They claim not to be an Advertiser, but other than Advertising properties and taking money from both sides of the transaction, what do they actually do? Could someone please clarify?

Date of experience: 4/5/17
See critical reviews

Reviews (83)

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premium membership (13)
Thumbnail of user luisem1
New Jersey
1 review
4 helpful votes
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November 1st, 2017

I just signed up with easy roommate and very quickly learned that I signed up for a scam. The people on the site are 99 percent fake and after googling their pictures they show up as legit people which identity is stolen or misused. I contacted them to report several scam pictures, however, the next day I still found them in my email box. I was being so dumb... to think that any roommate want's to pay over $2000 was being naive on my part. I had to cancel after two weeks... do not go there

Date of experience: November 1, 2017

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking time to review your experience on our site Luise!

We are very sorry to hear that our service did not fully meet your expectations and I can assure you that none of your matches are bogus, they are real people who are looking for flat-shares and house-shares.

Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK and we're happy that you have taken the decision to join our platform.

We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform.

If you have any issues using the website or any difficulties or doubts about any of our user, feel free to drop us an email at: Frank@easyroommate.com and our Customer support agent will be more than glad to answer all your question!

Thumbnail of user laurief21
Washington
1 review
9 helpful votes
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August 27th, 2016

I found 0 people that I would rent to on this site. The one person that showed interest was out of the country and wanted the place in two months. Can you say SCAM. I finally found a tenant on the free site that I have used in the past. It's not always the best option but at least it is free and people are actually in the area and come by to take a look at the place unlike the easyroommate website.

Date of experience: August 27, 2016

Thumbnail of user siewl1
Singapore
1 review
11 helpful votes
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May 10th, 2016

I am a landlord, had paid for 1 month premium membership; Sent slightly more than a hundred of emails to the profiles but only less than 10 had viewed and 0 response.

This shows that the tenant profiles are too little or inactive.
Upon 2nd week of subscription, had asked for refund but no avail.

A complete waste of time and money!

Service
Value
Returns
Quality

Date of experience: May 10, 2016

Thumbnail of user lynettes30
New Zealand
1 review
2 helpful votes
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June 9th, 2019

I reactivated my ad last night to look for a flatmate and realsied my premium had expired. I renewed premium at a cost of $100 plus... my ad is not visible. I've logged in as a prospective tenant & there are only four properties shown in wellington... mine isn't one of them! I've since sent three emails with no response! The third was to ask for my subscription to be credited back to my card as my ad is not visible... no response! Whats going on?

Date of experience: June 9, 2019

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback.

I am so sorry to hear that your ad is not visible on our website and you haven’t heard back from us or your matches, my sincere apologies for any inconvenience that this might have caused you!

This is very strange indeed as we reply to all our customer requests in a very timely manner, so you are either not locating our replies (check your spam/junk) or we are not receiving your email requests. Please make sure that you are getting in touch with our Customer Services Team through the correct email - contact@roomgo.co.nz

You can also get back to us with a phone number and convenient time slot to drop you a call and assist you further in your search.

Bear in mind that once you post your ad or modify it this has to go through the Moderation Process to be approved first before going live and published on our website. So, it could be that your ad was stuck in the Moderation Process when performing such as test.

Kindly get in touch with our Customer Services Team at your earliest convenience to sort out your account and any further queries you might have.

Looking forward to hearing from you very soon!

Thumbnail of user rohann3
GB
1 review
11 helpful votes
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August 31st, 2016

You can set up a profile (for a housemate or flat) for free, under the guise that you will be able to chat with prospective housemates or people with rooms.
But you CAN'T without wasting money on their "premium" service.
(Almost ALL other sites don't charge for this).
It's not a premium service, it's their service, there is no free service.

I call this false advertising of the very worst kind.

Moving house is horrible, especially somewhere like London.
This site preys on our misfortune.

Tip for consumers:
Don't

Service
Value
Quality

Date of experience: August 31, 2016

Thumbnail of user shabk
Singapore
1 review
4 helpful votes
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May 21st, 2019

It's been approximately 2 months I have posted my master bedroom listing with roomgo, I can see there are many posting from people who are looking for room with big budget.
I have email & msgs to 114 people.
But initially I didn't receive any single message from any single tenant.
Roomgo suggested me to have premium pass. So, I had that also. But no response until now.
So hence proved, Roomgo is a fake website. Roomgo doing scam with people. I wasted my money (30sgd) and time here.

Date of experience: May 21, 2019

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback and I am so sorry to hear that you haven’t been hearing back from your matches, apologies for any inconvenience that this might have caused you.

I believe you have just gotten in touch with our Customer Services Team and we have already replied to you and awaiting your feedback to assist you further. As already explained unfortunately the supply (people advertising a room) is much higher than the demand (people looking for a room) in your area on our website whereby the competition is very fierce.

Therefore, you will need to make your Ad not only attractive, but also unique and special. Also, make sure you send personalized messages that are short & effective as very long messages are always a drawback in such cases.

Last but not least to assure you that we are a genuine classified site and far from a scam we offered to extend your Premium Membership completely free of charge just to help you exceptionally in your search

We are looking forward to hearing from you soon and assisting you further.

Wishing you all the best of luck in your search!

Thumbnail of user kenjis11
Singapore
1 review
5 helpful votes
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September 7th, 2017

I rarely write review, but this website just pissed me off.

My listing was not even searchable through the website.
When I emailed several times to their email adress, I received zero response.
Requested for refund but they couldn't do it.

Don't use the website. Go use gumtree or craigslist.

Date of experience: September 7, 2017

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Hello Kenji,
I'm sorry if you were unable to locate your ad on the site and we're glad we were able to sort this misunderstanding out on the phone. What happened is that whenever you edit your advert on the site it goes straight to the moderation process and that takes about an hour time maximum. While the ad is being reviewed you will not be able to locate it on the site. Your ad is live and active on the site, and we have also restarted your membership again for free to make up for the confusion and inconveniences caused.

Thanks again for your feedback and best of luck with your search.

Thumbnail of user nicoletp
GB
1 review
3 helpful votes
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April 10th, 2017

Every time i ran out of payment i got a person interested. The price is way to high! Someone (30+ professionals would come to have a look and then never heard of them again! Not even answering their phones. Making me think they think they get commission to view rooms. And then juuuust to find a other to have emailed me also being a professional being 30+ and driving a normal car but in NEED of a room. Think its a SCAM!

Date of experience: April 10, 2017

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

I am sorry to hear that you were not satisfied with our services Nicolet.

We do send daily matches to your email to ensure that you stay up to date with all the new potential tenants that have just signed up. This list is based on the search filters which you applied on your ad's search page.

The members that you have contacted are users just like you. They have created an account looking for a room to stay in. They are no way connected with us in any matter except they have created an account on our website.

The people who visited your room might prefer to check multiple rooms first before committing to one or they might have been interested after viewing this room.

Also, I would like to add that as part of our satisfaction guarantee policy we offer a free extension for plans up to 30 days. All you need to do is contact us after your membership expires and we will be glad to activate it for you.

I would like to ensure you that our website is not a scam and if you need assistance do not hesitate to contact the customer support team and I am sure they will assist you.

Thumbnail of user christinar49
Australia
1 review
9 helpful votes
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September 18th, 2016

This site allows users to use a default profile "Hi my name is zxyz. I have a budget of $abc dollars per week. Other sites I use give me much more information. I don't want to contact people who are in no way suitable for our home. I contacted easyroomate and they were hostile. They say "We can't make people write detail". While I understand this, flatmates.com clients give much more detail and this encourages me to contact more people. Obviously, flatmates.com have a way of encouraging prospective tenants to share more information. I also note my "matches" are looking for accommodation in Sydney or Melbourne. The home is in Brisbane. I don't think these matches really work given the geography of Australia.

Date of experience: September 18, 2016

Thumbnail of user conniec95
California
1 review
4 helpful votes
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March 2nd, 2018

I believe this is a scam website. The website does not work well. It keeps frozen and not easy to swip pictures. Most likely, the site is maintained by an unskillful programmer. All profiles look suspicious. Its set up to scam landlords who are hoping to find the right tenants.

Date of experience: March 2, 2018

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking time to share your feedback about Easyroommate Connie, and we're sorry if you are having technical difficulties browsing the website properly.

Easyroommate is a classified site that has existed in the flat-sharing business for more than 16 years! We're surely not a scam. The issues you have mentioned sound more technical, they either related to the internet browser or device being used.

To be able to help you have a better experience using the website, make sure to contact our Customer support team at Victoria@easyroommate.com. We'd be more than glad to find where the issue is and fix it as soon as possible.

We're looking forward to hearing from you.

Thumbnail of user williamg152
Oregon
2 reviews
9 helpful votes
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September 13th, 2017

Before I paid, I couldn't find out that they have very few people looking for tenants in my city, and I live in a large city. And then after I paid, I got only three or four inquiries and zero rentals, over a TWO month period, even though I have a killer location. I get more inquiries than than from Craigslist in a day, and they are free!
I got a few other inquiries, but they were all scammers. I even took the time to initiate contact to some people on the list, but no one bothered to even answer, so not sure if they are real or shill tenants.
All in all, this site is a scam.

Date of experience: September 13, 2017

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

I'm sorry if you were not successful finding a roommate on our site William. I appreciate you taking the time to leave your feedback and I'd like to take the chance to address your concerns.

When you create your account and post your ad, you get to see all of your matches for free without having to pay, as the site is free to use and the payment is linked to the contact options only. It's not linked to the quality or quantity of your matches, as these latter are related to your ad criteria and can only be controlled by you!

I understand your frustration at not receiving enough interests in regards to your room offer, but, our customers independently manage their accounts, the advertisers they’d like to contact and the room they want to live in.

Your matches may not check your emails right away, therefore we advise you to ring those who have provided a phone number for a quicker reply, and please be assured that none of our members are “shill tenants” or bogus, providing a reliable service is our goal and that's why we have established a system that deactivates each unavailable ad within 15 days of the last update.

We aim to satisfy the needs of our members, that's why you have been given a free month right after the expiry of your membership to help you have another chance contact the members on the site and find a suitable tenant. However, the membership does not guarantee you a tenant, it's a method that helps you get in touch with your matches but if these latter have better or cheaper offers on the site they might not get back to your offer. For this reason, our customer support team have emailed you and tried contacting you over the phone to offer help but to no avail.

We'd be glad to help you out with your search on the site William, so make sure to contact us at Victoria@easyroommate.com.

Thumbnail of user allisonb107
California
1 review
6 helpful votes
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August 26th, 2018

I got a response from a potential landlord I found on Easyroommate.com and was totally scammed out of $300.00! Then the potential landlord had the audacity to try to scam me out of $400.00 more and THEN try to present me with another scam claiming they would send me $400.00 if I provided them with a $1400. 00 invoice. When I reported this to Easyroommate, there was nothing but an, "I'm sorry, but Oh well." Please, folks, beware!

Date of experience: August 26, 2018

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time in providing us with your feedback Allison and I am so sorry to hear that you have been scammed by a user on our website!

Most people on the Internet are lovely and genuine, but sometimes you can encounter evil-minded people. When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. We have an international team of moderators who work around the clock to ensure the site is safe for you.

Please note that as a classified site we preview, review and check new and old advertisements; however, we do not scan or vet any of the members who are using our service, thus, a malicious user with a carefully created profile could gain a temporary access to the site, but rest assured, their ad is tracked down and removed by our control team when reviewing the ads again. I would like to ensure that this criminal is no longer operating on the site and as such, I would appreciate that you send me any information you still have - their name on the site or listing ID.

I'd like to clarify Allison that we do take the safety of our users very seriously and we have a whole section on this topic on our FAQ page as per the following link: https://easyroommate-uk.helpscoutdocs.com/category/8-safety-centre. Remember that there is a really easy way to ensure that you are not scammed - First and foremost - Do not make financial agreements or arrangements with anyone you have not personally met or before viewing the room in person.

I strongly advise you to go to the local police station and file a complaint and we will be glad to provide any further information that may be required by the authorities. Also I would really like to take this opportunity to make things right and I would be more than glad to help you out in your search and in finding what you are looking for, so please get back to us either by email on frank@easyroommate.com or give us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Remember if you have any doubt (even the slightest) about a member’s intentions, the first thing to do is to stop all communications and contact our Customer Service Team otherwise you can flag their accounts on the site using the flag option at the bottom of their ads/profiles this way the Moderation team will take action immediately.
I am looking forward to hearing from you very soon to assist you further and I would like to apologize again for any inconvenience caused!

Thumbnail of user lynz5
California
1 review
3 helpful votes
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May 26th, 2019

I had been with Roomgo or easyroommates.com for 5 years. I only got one decent response in 5 years. Most of the profiles I approached never got response back. I doubt these profiles are genuine or fake. Just waste a tremendous time and money to be the premium member without result.
I get more responses and inquiries from Craigslist. Don't bother with Roomgo anymore.

Date of experience: May 26, 2019

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback and apologies for any inconvenience that may have been caused throughout these years. We highly appreciated that you have been advertising with us for 5 years and really sorry that your results have not been as satisfactory.

May I firstly clarify that we have been operating in the flat-sharing business for over 16 years and in more than 22 countries. The users on the site are absolutely not bogus or fake, they are real people just like you looking for a room or roommate.

In addition, the users are in total control of their search and it is entirely up to you to make the best out of your Premium Membership purchase by being pro-active and getting in touch with your matches regularly. This would encourage a higher response rate and raise your chances of being successful.

It is also very important to include a detailed description on your ad and have high quality images uploaded to attract the users’ attention and add credibility to your ad.

I strongly advise you to get in touch with our Customer Services Team on contact@roomgo.co.uk and they will gladly guide you further in your search if you are willing to give us another try, we will do our best to assist you.

Looking forward to hearing from you soon and wishing you all the best of luck in your search!

Thumbnail of user charlesl262
Arizona
1 review
6 helpful votes
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September 2nd, 2018

They have no rooms for rent in an American city with 3.5 million people. So I searched the entire west coast of the country and they only have a handful of rooms for rent in the western United States. I have never seen such a blatant rip off in my life.
EasyRoommates reply said it may be my filters that were causinflg the problem and that they are a legitimate site, but I removed all filters and moved the rent amount I'm willing to pay to the maximum and still no matches in a city of 3.5 million people. EasyRoommates said it's an option to pay for the premium services and while that may be true it also looks like the premium service will give you access to matches you can't see without it. Don't go to the site if you live in the U.S., I don't know about Europe.

Date of experience: September 2, 2018

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for providing us with your feedback Charles and I am so sorry to hear that you are dissatisfied with our services!

Firstly I'd like to reassure you that EasyRoommate is a genuine classified site that has been operating in the flat-sharing business for over 16 years and presents in more than 26 countries around the world, making us the biggest house sharing community in the world.

Also please note that the Premium Membership is merely a contact method to get in touch with all your matches without any restrictions and it is completely optional. Registering on the website, posting your ad and viewing all the listings available is completely for Free. In addition, the quantity or quality of listings available is not controlled by us but by the users themselves.

I'd like to remind you that since our website operates under a matching system, the matches you get are relevant to your location, rent budget and other filters set which are controlled by you. The reason why you were getting very few listings that meet your search criteria is probably due to search filters you have set on your search, or a moving date set far ahead that is hindering your search process. Not to worry we would be more than glad to help you in your search and make things right this time round to help you find what you are looking for. Kindly get back to us either on frank@easyroommate.com or else give us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time and we will assist you better.

Apologies for any inconvenience that might have been caused and looking forward to hearing from you soon.

Thumbnail of user bonnieg45
Colorado
1 review
0 helpful votes
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January 31st, 2017

Gerri S... I need a room and every time i look there are the SAME 3 rentals and they arent even in my area! Glad I havent paid anything yet. If you have a room please try to find me. Thx, Bonnie Greenhouse

Date of experience: January 31, 2017

Thumbnail of user jayl317
GB
1 review
2 helpful votes
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January 28th, 2020

Teases you worse than a woman on her reds.
Room go allows you to post a room but you cannot contact anyone without "upgrading to premium" for £17.99 a month and on top of that they don't guarantee you anything. I have been using GUMTREE instead (FOR FREE) and it has worked wonders. I bet they reply with some nonesence and say they are sorry (they're not) and happy to help but they aren't going to help at all... unless you go premium lol.
If out of 10 people someone helps 2 but but scams 8 are they a scammer? The answer is yes Roomgo to many bad reviews to deny it.

Date of experience: January 28, 2020

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time to share your review, Jay.

Roomgo has been helping its users to find tenants and accommodation since 1999. Our service has created over 5 million room rentals worldwide and we pride ourselves in maintaining the highest quality standards for our customers.

We do have some bad reviews, as any other website, but we work extremely hard to make up for any inconvenience caused and ensure that all our members are completely satisfied.

Jay, I would like to inform you that basic members are actually able to contact Basic and Premium members.
Indeed, we have a free option for our basic users who wish to contact another basic member without upgrading their account. This is the ‘interest messages” option and it allows basic members to send automated messages to other basic members to show their interest in their ads.

Besides, basic members can communicate with Premium Members by exchanging messages and contact information.
Further, kindly note that our Customer Service Team offers the best help possible to all our members regardless of their membership status. We treat all our members equally and our Premium members do not receive any preferential treatment whatsoever.

Jay, we would like to improve your experience on our website. Please contact us on team@roomgo.co.uk and our team would be more than happy to assist you.

We hope to hear from you soon.

The Roomgo CS Team

Thumbnail of user wep4
California
1 review
1 helpful vote
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February 2nd, 2018

Scam! That's all you need to know. Bio's are fake. I posted in the Hollywood Hills. Here's the first and only response I got:

Description
"I am a right-paralyzed in a wheelchair. I take of care myself. I love music and art and great books and great restaurant food."

Tip for consumers:
Scam!

Service
Value
Shipping
Returns
Quality

Date of experience: February 2, 2018

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking time to share your feedback with us and I appreciate this chance to address your concerns.

None of the profiles on our platform are bogus or fake, they are real people like you looking for a flatshare. We aim to provide a successful experience that's why our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. That's why we have integrated an automatic system which takes down ads if they have not been updated within 15 days.

So the description in question belongs to a someone who's using the site and who ha manually typed in a brief description of who they are and what they are looking for.

You can always contact our Customer support team directly at Victoria@easyroommate.com or call us at 0044 203 695 8756 - open Monday - Friday, 9 Am to 18.30pm GMT

Thumbnail of user suex4
Singapore
1 review
0 helpful votes
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August 16th, 2019

I wna to rent Master bedroom to post and upgrade for sometime but no response. Now I want to make sure who is effect and anyone look for Master bedroom in Jurong East, contact me *******, no agent please

Date of experience: August 16, 2019

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback Sue.

I am so sorry to hear that you have had no response to your ad. I can see that you have used the website 'rentinsingapore.com.sg' to advertise your room and not Roomgo.

If you would like to advertise your room on our website, please feel free to visit our website on www.roomgo.com.sg. Our Customer Service team will be more than happy to assist should you have any question or need any further assistance. You can contact us directly on contact@roomgo.com.sg

Wishing you all the best of luck in your search!

Thumbnail of user veronicao27
California
1 review
1 helpful vote
  • Send Message
May 9th, 2019

Many years ago (2005) this was a legit place to find fantastic roommates from all over Europe and Asia and Africa.
As time went on, the founders beefed up the site with fake listings and sold out, or just changed the name to bilk every last dollar they could. Because this site is FULL of SCAMMERS! When you have an issue, there is no customer service just watered down apologies that you aren't happy but they are the largest roommate site in the world. Blah blah blah... in otherwords, save your money and your time. This site makes Craisgslist look legit! Also, membership rates doubled since the name change. So more money more SCAMMERS. I won't give them another dime since Roomgo came in to play!

Date of experience: May 9, 2019

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time in providing us with your feedback!

I am so sorry to hear that you have been dissatisfied with our services lately and more specifically since our name change. If you kindly allow me to clarify this better for you as there seems to be a misunderstanding.

Firstly, I’d like to clarify that we have been operating since 1999 and we first started operating in London UK. However, we quickly started increasingly expanding all around the world and currently operating in more than 22 countries around the world.

Our existence and continuance throughout all these years speak volume that we are a genuine classified site and so are our users, we do not have any fake or bogus listings on our global platform. The motive behind our recent name change to “Roomgo” is to unify all our brands under a single brand to promote mobility and harmonization across all countries we operate in.

Unfortunately, when using an online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. However, we do have a moderation team in place who work against the clock to ensure a safe environment for our users as much as possible.

As for the Premium Membership plans, these were indeed revised recently and there were some changes in the duration and prices since upon reviewing the cost/day some plans were much cheaper and other too expensive in comparison to our competitors. Thus, some plans’ prices are indeed higher but there are also plans with even lower prices now.

Should you require any further clarifications or assistance you are more than welcome to get in touch with our Customer Services Team on contact@roomgo.co.uk.

Wishing you all the best of luck in your future!

Thumbnail of user treyh12
Arizona
1 review
4 helpful votes
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August 25th, 2015

Once the account is created, the searching location cannot be changed anymore. This site has 0% usability, and I will not recommend anyone waste time on it.

Date of experience: August 25, 2015

Thumbnail of user meganc53
Minnesota
1 review
5 helpful votes
  • Send Message
May 9th, 2017

I received two messages from people within 24 hours. Upon doing research on both of them, I found that they were both related to multiple scams. I will be removing my listing immediately.

Date of experience: May 9, 2017

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback Megan, and I'm really sorry to hear that you've been contacted by a scammer on the site.

As advertising sites, we're usually targets for scammers. They create accounts and try to get contact details of the users so that they can contact them outside the website platform by email to remain undetected.

This does not mean that your safety is not important to us - on the contrary. We have an international team of customer service agents and moderators who work 24/7 to ensure the site is safe for you.

I would ideally like to review the accounts that you're worried about and as such, could I request that you send our customer support team any information you still have about them - name on the site, email address, listing ID on the email address frank@easyroommate.com or victoria@easyroommate.com?

Thanks again for your feedback.

Thumbnail of user jaymieu
California
1 review
9 helpful votes
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April 18th, 2015

I became a member for 4 HOURS, everything was fine until I had to pay $24.90 for a 30 day Premium Membership in order to contact members or you will not be able to connect with other members. Once you pay there is just a few people to contact. When I wanted to log in last night RIGHT AFTER I PAID my account was deactivated and for NO REASON! I also sent an email with NO RESPONSE! What a waste of time when you have to find a room.

===Your marketing laden response to my review might be palatable if the EM Address I registered with worked. WHICH IT STILL DOESN'T. Thought you reactivated it...

Date of experience: April 18, 2015

Thumbnail of user grahams31
GB
1 review
3 helpful votes
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June 30th, 2017

I have used Easyroommate to advertise my student houses for the last 4 years and initially it was very good but last year prices increased by a factor of 3 and the number of potential tenants responding to the ads has decreased.
This last year their management of my ads has been terrible. I recently removed a copy of a floor plan from one property and got an email back telling me my changes "had not made the grade". So deleting an out of date floor plan is not acceptable to them? They also deleted an existing floor plan from the same ad.
After not receiving a reply to my email I had to telephone them and was told it was an error and would not happen again.
Guess what happened yesterday when another change was made with another floor plan. Yes - they did the same again and again had to telephone. When asked to speak to whoever was in charge was informed they do not take incoming calls but would ring me back.
Now 7-00 pm (9.5 hours later and still no callback)
Consider carefully if using to advertise your property with increasing costs, dwindling responses to adverts and poor account management who don't want to discuss issues.

Date of experience: June 30, 2017

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Hi Graham,

We would like to extend to you our most sincere apologies regarding the issue with the pictures on your ad.

We can understand how frustrating and inconvenient this whole situation has been for you. The mistake was due to human error, it was an oversight from the moderator that should have never happened. I can promise you that I've taken all the necessary measures to ensure that this won't happen again. It's important to us that we regain your trust and that you're able to rely on us as you have in the past.

Regarding the increase in the Premium Membership fees, Easyroommate has been working hard through the years to deliver high-quality service at the lowest possible prices. Although we continually make an effort to give you top service at low prices, we offer a service which means that employees are here to moderate the ads, maintain the site, develop new features and answer customer's questions by email. All of that has a cost and that has left us with no alternative but to increase our Premium Membership prices.

The Membership is optional and it allows you to gain access to contact all the users on the site, all of our customers control and manage their accounts independently that's why we do not guarantee that you will hear back from all users. When you do not hear back from someone it could mean that your recipient has not read your message or could simply mean that they are not interested.

Again, we regret that this issue ever happened and hope you will accept our sincerest apologies. We would be very glad to make this up for you and you are welcome to contact us at frank@easyroommate.com or call us at: 0044 (0) 203 695 8756 - Monday - Friday, 9am to 18.30pm GMT.

Thumbnail of user grahams41
GB
2 reviews
8 helpful votes
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March 9th, 2018

BEWARE, I was about to place an advert for a double room on the site, before completion i checked for complaints about the company on the web, as no indication of price or what is required could be found during the application.
I found 1 site had good reviews, i then found another with many complaints about the site and the company.
In the company t&c's that you must agree with, you must give authority for the site to retain and use world wide any info placed on the site, it is also clear that the site will not work unless more money is paid!

LOOK LIKE A SCAM TO ME, I AM OFF!

Date of experience: March 8, 2018

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

Thank you for your feedback Graham and we're very sorry that you did not even give Easyroommate a chance to see how it can work for you.

Similar to all businesses out there, we will not appeal to everyone. Scrolling through our reviews you will see people who are happy with their experience and you will surely see people who are not happy because they were not successful in finding what they are looking for.

The site is indeed free to use and the payment is optional, that's why you will not find any information about the fees while registration. That information can only be accessible after posting your ad, as the price will vary according to the length of time you wish to be a Premium Member for and depends on the settings of the advertiser as well.

However, as a Basic member (using the site for free), you can still post up to adverts, see all your matches for free, express interests with Basic members and contact Premium members directly for free.

You can reach our Customer support team at Victoria@easyroommate.com and we'd be glad to assist you with your experience on our site.

Thanks again for your feedback.

Thumbnail of user jabbers5
Singapore
1 review
0 helpful votes
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February 21st, 2022

Signed up for 25 bux for 10 days. Some ads too good to be true says no agent but strsngrly all posted from same person. Joined premium guess what? Listing are even lmuch lesser than free sites. Scam

Date of experience: February 21, 2022

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