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Roommates.com has a rating of 2.1 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roommates.com most frequently mention total scam, pay money, and read messages problems. Roommates.com ranks 10th among Roommate sites.
This company responds to reviews on average within 3 hours
I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..
I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you
I have used Roommates.com to find roomates to.rentnin my home for.years. I have always found good roommates with the site. I hughly recommend Roommates.com anyone looking to find a roommate. A+
Tip for consumers:
No
Products used:
Roommate matching service
I listedan ad for a room to rent but nothing matched for two weeks. Please take my ad off your site if you haven't done so yet.
Fine a roommate female relationship girl roommate get pay me live here 1117 south 74th street west muskogee Oklahoma
Tip for consumers:
Need help clean up me house
Products used:
Fine a roommate
The site was great I got lots of responses and had several good people interested and rented both rooms inside of one month!
I moved in and found a camera in my room, video recorders everywhere in the house, and found out he wanted me to pay his mortgage and taxes
Hello,
Discovering cameras in your room and video recorders throughout the house without your knowledge or consent can raise serious privacy concerns. If you feel your privacy has been violated or you are uncomfortable with the situation, consider reaching out to local law enforcement. They can guide you on the appropriate steps to take and investigate potential legal violations.
Given the uncomfortable circumstances, you may want to assess whether it's safe and suitable for you to continue living in the current residence. Your well-being is a priority. Please contact your local authorities.
Roommates.com Support
! It took a moment and about $60.00 to realize this is a scam-list. Never received a response from any so-called "roommates" Simply put< it's a scam!
Hello,
We are sorry you are not happy with the site and we assure you that Roommates.com is not a scam.
We have assisted countless members in finding the perfect roommate. We are doing all we can to stop the scammers, and have implemented several new security features we believe will reduce the amount of scamming activity on the site.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
If you are still looking and would be willing to give us another try, we would be happy to provide a free 3 day upgrade. We do have some tips to help you make the most out of Roommates.com and would like the opportunity to assist you in finding a roommate.
If you are interested in learning more about utilizing Roommates.com as well as receiving a free 3 day upgrade, please don't hesitate to contact us at support@roommates.com.
Thank you for giving us a try and we hope to hear from you soon!
Roommates.com Support
Thank you for finding the perfect roommate for me. That's the only medicine I need for my medical problem, a 4 year old and her mommy.
Hello,
Congratulations on finding a roommate! We are so glad the site worked well for you.
Roommates.com Customer Support
support@roommates.com
Great site, lots of options for roommates for the space I was offering. Easy to use. Impressed. Will recommend to others.
Chatted with one of your customers, met in less than 48 hrs, great match, and they are moving in at the first of the month..
This is the best site available for room mate service by far. They go above and beyond for customer service!
You pay for a couple days to write messages to fake profiles that dont respond back to you... save your money look somewhere else
Hello,
It's unfortunate that you did not have a good experience on our site.
You can send messages to other members for free and include your contact information if you would like. Paying for a membership allows you to read incoming messages from other members, so you can wait until you have messages in your Inbox before paying.
Roommates.com is a bulletin board service so the members on the site will always be changing, but we do not post fake listings on our site. It is up to each individual on whether or not they want to respond to your messages.
If you want to give us another try or have additional questions please contact us at support@roommates.com.
Roommates.com Support
GReat notifications, great profile setups, my only complaint would be the price it could be a few bucks cheaper
Your site to easy to list and to contact potential roommates. I would have give your sites 5 out of five stars.
This app is a total scam! You can't contact other members because this app wants to make more money out of you.
Hello,
We are sorry you aren't happy with how the site/app works. You are welcome to include your contact information in the messages you send to other members for free so that only one of you will need to pay for a membership to contact each other outside of the website.
Countless members have found roommates while using the free portion of the site.
If you have additional questions on how to get the most out of using the site please contact us at support@roommates.com.
Roommates.com Support
Don't do it. You sign up, they send you fake messages you can't check until you start paying so it looks free but it's not.
Hello,
Roommates.com is a bulletin board service. You can post your profile and photos for free and send messages to other members for free. You can even put your contact information in your outgoing messages if you would like. You do have to purchase a membership in order to read incoming messages from other members but if you put your contact information in your messages then only one of you would need to upgrade in order to communicate outside of the website.
If you are still looking for a roommate and would like to give us another try, please contact us at support@roommates.com and we can give you some tips on how to get the most out of the free portion of the website.
Hope to hear from you soon!
Roommates.com Support
I paid the fee, the rent is reasonable, not only have I not got a SINGLE response, I have sent over twenty messages to people looking in my area, to no avail... not a single reply... UNBELIEVABLE!
Hello,
We understand that finding a roommate can be a difficult and frustrating process, especially if you are not getting the responses you had hoped for. Roommates.com is a bulletin board service so we cannot guarantee that someone will contact you or respond regarding your ad.
All members can send out messages to other members for free, and include their contact information if they would like, so there isn't anything keeping members from reaching out and sending you a message. The membership fees are paid to read their incoming messages and see the comments section of member profiles.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate, but as always, some areas may have more roommate potentials than others.
Please contact us at support@roommates.com and we will be happy to give you some helpful hints on how to make the most out of your membership if you are still looking for a roommate.
Hope to hear from you soon.
Roommates.com Support
God sent me the right roommate. Thanks to roommates.com. It took awhile but it happened. Lots of screening but worth it.
The roommates the contact me has a inactive profile and when my trial ends a new roommate contacts me and they are not real
Hello,
Roommates.com is a bulletin board service and we do our best to keep the scammers off the site.
If a member chooses to deactivate their account it will show they are inactive.
If you have additional questions about how the site works or would like some helpful tips on how to get the most out of the site please contact us at support@roommates.com.
Roommates.com Support
Nobody can use this site unless you pay, and nobody would since there are free options out there. Useless site!
I used roommates.com to find a roommate and found one in just a week. I would recommend anyone needing to find a roommate to try the site, it works!
I have actually had better luck with craigslist and that place is full of scammers but at least, they occasionally have a response that is a real person who is actually looking for a room in my city and at least CL is free. I had one person from roommate.com contact me saying that they were interested in the room but they asked for more "verification" (Roommates.com has different levels of verification) I had to pay $2.99 to roommates.com to TRY to verify my ID and roommates.com rejected my verification and then asked for my social security number as an alternate way to "verify" my identity?! WTF! Worst case, they (or some hackers?) are trying to steal my identity. Best case (?), the roommates.com website sucks and it now looks like I failed verification? Either way, I have had several "matches" say that they refuse to pay the cost to read my post and so, it is is total waste of time to try to communicate. Now, I feel that my security/privacy/identity could be vulnerable to theft. This is an awful "service"... what a waste of almost $30 for two months and what a stressful thing to worry about now that I put my personal information at risk by trying to "verify" with roommates.com. Grrrrrr. I felt like they were legitimate but now, I think I made a huge mistake. It sure seems like a SCAM to me. (UPDATE: They did refund my money after I reported the problem to my bank and asked them for a refund. They insisted that they are not a scam and paid the refund, in full.) Still, what's up with charging people to "verify" their ID? And please stop saying that the service is free if communication can't be accessed without paying. It is more honest to say UPFRONT that you can post a profile for free and pay to access matches, if you decide to use the service.
Hello,
We are sorry you are not happy with the site and we assure you that Roommates.com is not a scam and your personal information is not at risk.
All of your information is sent securely through a third party system and we do not store or have the ability to view it. We also allow up to 2 attempts with one purchase in case the first attempt fails. The good news is that you don't have to utilize this feature in order to find a great roommate on Roommates.com and we offer several other great ways to verify your account (email, phone number, and Facebook).
We have assisted countless members in finding the perfect roommate. Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
If you are still looking and would be willing to give us another try, we would be happy to provide some tips to help you make the most out of Roommates.com and would like the opportunity to assist you in finding a roommate. Please contact us at support@roommates.com.
Thank you for giving us a try and we hope to hear from you soon!
Roommates.com Support
Going from helpless to helped in no time flat through an easy-to-use, organized process. Truly thankful!
Roommates.com has twice successfully assisted me with finding a roommate. I will use them again in the future.
It's a fraud website... please don't be fooled unless you want to loose your 60 bucks like me! I would have given -5, if there was negative ratings.
Hello,
We are sorry you are not happy with the site and we assure you that Roommates.com is not a scam. We have assisted countless members in finding the perfect roommate.
We here at Roommates.com understand that the process of finding a roommate can be difficult. It's unfortunate that you didn't have any luck finding a roommate in the area you were looking. Please take a moment to let us know why you felt our website was not helpful. Perhaps it is an issue that we can correct? Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. If you are still looking and would be willing to give us another try, please contact us at support@roommates.com. We do have some tips to help you make the most out of Roommates.com with the free portion of the website and would like the opportunity to assist you in finding a roommate.
Thank you for giving us a try and we hope to hear from you soon!
Roommates.com Support
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Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!
Hello,
It is unfortunate that you did not have any luck finding a roommate on our site. We here at Roommates.com understand that the process of finding a roommate can be difficult. You always have the option to edit your profile to bring up more matches. We also offer several ways for you to increase your match results. Aside from your My Matches List, we also offer a Power Search, and a Basic Search option.
The Power Search option allows you to find a roommate within a given radius of a selected city based on the options that you specify.
The Basic Search option is the broadest search we offer. This search shows you all of the members who are searching in your area, regardless of preference.
Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. However, taking advantage of all options we offer will help you to make the most of our service.
If you would like to deactivate your account please log in and click on the Deactivate link to the left.
If you would like to give us another try we can give you some helpful tips. Please don't hesitate to contact us at support@roommates.com.
Roommates.com Customer Support