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Roommates.com has a rating of 2.1 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roommates.com most frequently mention total scam, pay money, and read messages problems. Roommates.com ranks 10th among Roommate sites.
This company responds to reviews on average within 3 hours
I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..
I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you
Great service, easy to use! Was able to easily communicate with potential roomies and find one to move in! Thanks!
They suck. You have to pay to use any service or even view a profile. Use roomies or Craigslist to find a roommate.
Its a great website, I found what I was looking for a great roommate but I would recommend they get an app for android/iphone devices
This app is a scam all the perfil is fake and u can txt them u will never get answer back… vip is a joke
Hello,
Roommates.com is a bulletin board service for people looking for roommates. You can send messages to other members for free and include your contact information in your messages so that only one of you will need to pay for a membership to communicate outside of the website. Countless members have used the free portion of the site to find a roommate. It is up to each member on whether or not they reply to messages received.
If you have additional questions on how the site works please contact us at support@roommates.com.
Roommates.com Support
Although i agree there are unquestionably some fraudulent click bait profiles on this site. There are a slew of honest listings with credible leads to real humans. I'm currently in the process of linking with another roomie's and have found and spoke to a few people in a few days. I have also come across a few fake accounts and subsequently nothing bad has happened to my money or account.
People here are blaming the site for mistakes they made as if roommates.com fraud them. One lady blamed the site for her rape, after admitting she allowed someone to get her drunk even though she is a self admitted alcoholic! That is batS*#%.
My only complaints is that the site layout isn't that good and there are several glitches. Also the information you can list and prescripts are not that good. I do like the smiley system, but ultimately it doesn't mean much.
I was scammed much worse by other roommate listing sites. While i paid for the 5-day subscription. The account managers quickly reimbursed me when a problem occurred with my account being scammed. Also the managers responded almost immediately to my complaints and questions. That is pretty amazing considering there are thousands of users in my city alone.
The big issue for me was i was unable to link a photo, and they have a strict policy on linking numbers and emails. Which means many people are writing out there info in broken scripts to keep the site from locking or blocking the information. But this is an understandable solution to trying to limit spam and scamming.
Overall i think this is one of the better sites, and is not fraudulent as such as rommiemates.com and roomster.com - DO NOT USE THESE SITES
Posted room for rent and took $2,500 FOR PLACE SHE DID NOT OWN.
Criminal the roommates.com allows this to happen.
Hello,
This is Roommates.com Customer Support.
I’m sorry you came in contact with a scammer. I do hope that you are able to retrieve your money. Please be assured that we take improper use of our site very seriously.
Roommates.com is a bulletin board service and so we cannot guarantee that all members on the site are legitimate. You may want to contact your local authorities as well as report them to the Internet Crime Complaint Center. You can do this by visiting their website at www.ic3.gov. We will be happy to assist the authorities in any way we can.
Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We do have a Scam Alert posted on the website that explains the type of common scams that are currently being perpetrated on the website as well as many others. We hope that this information will assist people in educating themselves so as not to fall victim to fraud.
Every profile also has a Report Member button in the upper right hand corner that can be used to send the account information of a suspected scammer to our Fraud Department for review. You can also send the Nicknames and/or Email Address of any profile you believe to be fraudulent to scamalert@roommates.com. If the account is found to be fraudulent it will be deleted.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
I found the perfect roommate within one week. So many to choose from and very easy to use site.
When I signed up using an Apple ID, a device in Knoxville attempted to sign in. But I live in Nashville.
The home page has the word FREE written 4 times, including to review your matches, but when you go to read an email, etc. you MUST UPGRADE to do so.
Hello,
Yes, the main page of the website does list four things that the site offers for free.
Free Photo Profile
Free 2-way matching
Free Power Roommate Search
Free to contact potential roommates
Your profile preferences and all of your photos are visible to other members for free, viewing all of your matches the system has paired you with is free, choosing additional more specific preferences for roommate matches is free, and sending messages to other members is free and you can include your contact information in the messages you send out if you would like. It is true that at least one of you would need to pay for a membership in order to read incoming messages and contact each other outside of the website, but the site can be utilized for free and many members have had great success with only using the free portions of the site.
As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade.
If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know. We will be happy to provide you with additional tips on using Roommates.com.
If you have any further questions, please feel free to contact us at support@roommates.com.
Roommates.com Support
Almost everybody is just trying to take your money DONT TRUST ANYBODY AND DONT WASTE YOUR TIME AND MONEY THIS APP IS TRASH
I've been using roommates.com for about 8 years. I have found ALL my best roommates there!
Users have to pay for recipients can read their messages and visa versa. Sometimes there are phony.
Tip for consumers:
I do not recommend this site at all. Use others that are free.
Products used:
I signed up 3 days to read their messages cost almost $3.00
Hello,
Roommates.com is not a scam. We have helped countless members find roommates. Roommates.com is a bulletin board service so you do have to be careful, feel comfortable with the person you contact, and do your research.
You can send messages to other members for free and include your contact information in them if you would like so that only one member would need to pay for a membership in order for you to communicate outside of the website.
Hopefully you will give us another try. If you have questions on how to utilize the free portion of the site please contact us at support@roommates.com.
Roommates.com Support
Very pleased with the site. Got 2 roommates and they are a good fit for my home. Thank you!
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Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!
Hello,
Roommates.com actually allows you to look at member profiles and send messages to other members for free. Countless members have found roommates using the free portion of the site,
You do have to pay to read incoming messages from other members, but if you are able to include your contact information in the free messages you send to other members so that only one of you would need to pay in order to contact each other outside of the website.
If you would like to give the site another try we can give you some tips on how to get the most out of the site by contacting us at support@roommates.com.
Roommates.com Support