• Roommates.com

Roommates.com

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Overview

Roommates.com has a rating of 2.1 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roommates.com most frequently mention total scam, pay money, and read messages problems. Roommates.com ranks 10th among Roommate sites.

  • Service
    48
  • Value
    48
  • Shipping
    15
  • Returns
    21
  • Quality
    39

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
17
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How would you rate Roommates.com?
Top Positive Review

“Frustrated”

Nina E.
3/18/24

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Top Critical Review

“It's a HUGE scam”

Mashwe H.
7/22/24

I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you

Reviews (322)

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Reviews that mention popular keywords

customer service (10) email (58) account (26) right roommate (4) phone number (6) 3 days (4) couple days (4) 20 bucks (3) 30 days (3) message (44) 2 years (3)
Thumbnail of user bethj25
Massachusetts
1 review
0 helpful votes
  • Send Message
May 8th, 2017

Thank you so much for your help, I really appreciate it. This site was very helpful in finding a good room mate. At least you know what that person is interested in which helps you to narrow down your search.

Thank you again for all your help. Take care and have a great day now!

Thumbnail of user mm969
New Jersey
1 review
5 helpful votes
  • Send Message
March 17th, 2020

Waste of time. You can't view any messages unless you pay. Even if the person you're sending messages to/receiving messages from has already paid. The website is doubly greedy and provides nothing in return. There are equivalent websites that don't require you to pay. DON'T BOTHER.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

You do have to pay to read your incoming messages, but sending messages is free and you can include your contact information in the messages you send out so that only one member has to pay in order for you to communicate outside of the website.

Hopefully you give us another try. If you would like some helpful tips on how to get the most out of the website please contact us at support@roommates.com and we will be happy to assist you.

Roommates.com Support

Thumbnail of user donnal37
Texas
1 review
13 helpful votes
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October 12th, 2014

I have been on for a few months as a paying member. Only got one real response, who stood me up, and a fake response from a girl from Germany saying that she worked for The International Labor Organization and they would mail me a check for the rent and deposit before her arrival. So she is telling me she is willing to send me, a stranger, $2000, sight unseen? Also Germany withdrew from the International Labour Organization in 1935. I put up a blog about her as a present and now she is threatening me, so I contacted a couple of fraud reporting sites. I reported her to Roommates.com, I am only going to stay on a few more days to see if they take her down. And no one ever responded to any of my emails.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

This is Roommates.com Customer Support.

I am sorry to hear that you were contacted by a scammer and I understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many responses as you'd like.

We do have a Scam Alert posted on the website that explains the types of common scams that are currently being perpetrated on this website as well as many others. We hope that this information will assist people in educating themselves so as not to fall victim to fraud.

Most of the scams are done in the manner described in your review. Most users willing to send an overpayment in advance in the form of cashier’s check or money order have proven to be scams. When a fraudulent account is detected by our Fraud Department, the account and any messages sent from that account are automatically removed in order to protect the legitimate members of Roommates.com. Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We are doing all we can to protect our members and keep scammers from posting on our site.

The messages you send to other members are immediately delivered to their Mail Center for a response. It is left up to the member to decide if they would like to respond to those messages they receive. They do have the option to message you back with their contact information if they do not want to upgrade their account to read your message.

Roommates.com is a bulletin board service. As always, some areas may have more roommate potential than others, but aside from your My Matches List, we also offer a Power Search, and a Basic Search option that can assist in increasing your Match list.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com

Thumbnail of user shakeelan
Canada
1 review
0 helpful votes
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April 27th, 2018

This was my first time signing up on your website to help me find the right people to rent the rooms and all it took was less than a week for your site to find the best suitable roommates based exactly of my expectations and paying the fee was well worth and i tried other websites but this was the best as once your website found someone i was able to connect with them directly and not lose money - totally superb! Will never use any other website - thank you for all your help and the some $19 fee was well worth!

Thumbnail of user doloresr6
Florida
1 review
1 helpful vote
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March 7th, 2017

I would highly recommend this site because of the privacy situation of looking for a roommate and being able to view several possibilities before committing to actual contact. Also, I feel that the price for a 30 day posting is very reasonable.

Thumbnail of user alemm
Maryland
1 review
5 helpful votes
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August 30th, 2019

I paid from $20-$30 least 4 times, and to say the least, I don't have very good experience with this. I feel they some how discriminate and so that you will not reach others. I will write more on this another time. But really, my experience with this for more than a year doesn't allow me to recommend it.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate you didn't have a good experience on the site. Roommates.com is a bulletin board service that matches you with other members according to the preferences that you pick for your profile which you can adjust at anytime. You also have the option to send free messages to anyone on the site if you would like. Once you start receiving replies to your messages we do require that you pay for a membership to open and read your messages, but you do have the option to include your contact information in your free sent messages so only one of you has to upgrade.

If you would like to give us another try please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user tonyd734
Florida
2 reviews
6 helpful votes
  • Send Message
September 21st, 2021

It's a waste of time. There are few individuals on it, that's assuming they are real profiles. You can't message anyone to find out because you need to pay for all contact with anyone. It's not free. It's not useful. Use Facebook, Craigslist for roommates. Both free both more chances of finding someone.
This is the 2nd time I tried using this site. I have never received a message. I get 10 a day or more on Facebook.

Tip for consumers:
Don't use this site.

Products used:
it's online roommate matching service that doesn't allow contact between people.

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you didn't have any luck finding a roommate on our site.

You can send unlimited messages to other member for free and include your contact information in your sent messages so that only one of you would need to pay for a membership to contact each other outside of the site. Countless members have found roommates with this free option.

If you would like to give us another try and would like some additional helpful tips on how to get the most out of the free portion of the website please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user jacobj1
Oregon
2 reviews
3 helpful votes
  • Send Message
July 21st, 2021

You'll create a profile and then see a bunch of others. Most of them are lame, no surprise, but some people put real effort into creating them. If you want to read messages or reply to them you have to pay. I paid $10/mo and have now messaged about 50 people. I wondered why nobody replied, but then I realized they would have to pay to reply. It's basically a scummy scam of a website. This pricing model sucks, and it makes it nearly impossible to actually use the site. They should at least give paying users a way to filter to only see other paying users, if those are the 1% we'll actually be able to contact.

Tip for consumers:
Just skip it. Seems like a waste of time and money.

Products used:
I just wanted to find a roommate. That's what it's for, right?

Service
Value
Returns
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you did not have any luck finding a roommate on the site. Roommates.com is not a scam but a bulletin board service and we have assisted many users with finding a roommate.

Thank you for your comments they will be taken into consideration for future site improvements.

If you would like to give us another try contact us at support@roommates.com and we would be happy to give you tips on how to utilize the free portion of the site.

Roommates.com Support

Thumbnail of user melodyt24
Texas
1 review
2 helpful votes
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August 28th, 2018

So I was sceptical at first, but after all was said and done I am happy with my experience here. It was easy to understand and they wont just keep charging you after what you pay for expires. Which is a huge plus for me, cause I get busy and forget.

Thumbnail of user al11631
Massachusetts
1 review
4 helpful votes
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May 22nd, 2013

Utter waste of time and money. Thankfully, I only lost $20.00. Nothing worth paying for on this site. The free sites gave me more choices, matches and information. I knew better, but still fell for the "pay" to view more info on my matches ploy!

Thumbnail of user savions
Illinois
3 reviews
6 helpful votes
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January 17th, 2013

As the rating says: "Doesn't get any worse than this. Stay away!". I have been now for days trying to get a refund issued back to my card for a 60 day subscription to their service and they keep on trying to up-sell me...
I've told them many times, but they just don't listen.

Don't waste your time AND MONEY on this site. Now... I want my refund!

Thumbnail of user sharonc90
Maryland
1 review
0 helpful votes
  • Send Message
June 3rd, 2016

I had a wonderful experience with Roommates.com last year. I had a roommate that was very thoughtful and kind. We hit it off from the very beginning. I would hope that all roommates were as great as Paula. Sadly, we had to move as our lease was up and she decided to get married. I recommend "roommates" at least as a starting place if you are looking to share expenses.

Thumbnail of user maryn212
California
2 reviews
10 helpful votes
  • Send Message
May 5th, 2019

I've used Roommates.com 3-5 times in past years and up until now (2019) it was fine. But they've changed it and severely watered down the search criteria. Aside from what I say in my profile, if I simply want to conduct a search on my own, I cannot narrow it down to "female" for example nor can I narrow it down to a particular dollar amount for the rent or a particular age range. If I'd known about these changes, I never would have spent the $20 this time. Also, when I play the role of someone looking for a room (I am offering a room) and do a search that SHOULD turn up my posting, it does not show up!

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,,

It's unfortunate the site hasn't worked out for you this time. We do appreciate your comments and they will be taken into consideration for future site improvements. As with all new updates there are some bugs to work out. People come and go on a daily basis so hopefully you will get some matches soon that will work out for a roommate.

If you have additional questions on how the new site works please contact us at support@roommates.com and we will be happy to assist you.

Roommates.com Support

Thumbnail of user maryb481
California
1 review
0 helpful votes
  • Send Message
August 7th, 2017

I feel that sometimes it might take a little longer, but by far the best way to find someone to share your home with. Thank you roommate for your program, being a senior it is difficult to know who and what you might be getting, This program gives the opportunity to ck people out and end up with someone very special.

Thumbnail of user velindas
Illinois
1 review
4 helpful votes
  • Send Message
August 16th, 2016

Inviting someone to share your home is stressful and risky for both parties. This is a nice way to get to know a little about the person without letting everything out all at once. This was my first experience with finding a roomer. Now, I have the extra funds I need to keep my household above water, and she has a safe comfortable place for much less than extended stay. My only small complaint is you must register every time you want to open a prospects profile. Not a big problem but it seems a little unnecessary.
Overall, this company reached the people who might be interested in renting where I live. I will use them again.

Thumbnail of user katf14
California
2 reviews
1 helpful vote
  • Send Message
July 5th, 2017

I'm a very picky professional - I recommend Roommates.com as it is easy, efficient and has good quality members. It is well worth the $30 to help with such an important area of our lives! Customer service was very responsive, too when I couldn't log on once

Thumbnail of user maleryw
Florida
2 reviews
9 helpful votes
  • Send Message
September 16th, 2016

Waste of time. You spend some time making a profile to list your available room, get excited about it, but you can't actually see messages from interested tenants without paying? I feel they should make it more obvious from the get-go that you have to pay to actually read messages. Thank you for wasting my time.

Tip for consumers:
Don't do it.

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

We have tried to make it pretty easy to find information on how the site works. On our main website page under the More Info tab at the top, there is the Frequently Asked Questions page. Number one states 'Basic membership is FREE. As a basic member you can add a profile, browse your matches and send RoomMail messages. In order to read messages received from other members, you must become a Choice Member. Fees for Choice Membership are as follows: $5.99 for our 3 day trial, $19.99 for 30 days, and $29.99 for 60 days.'

You always have the option of sending your contact information in the free messages that you send out and posting it in the Comments section of your profile. This can assist in using the site for free and help accomplish your goals of finding a roommate.

If you want to give us another try we would be happy to give you some helpful tips on how to utilize the size, just contact us at support@roommates.com.

Roommates.com Customer Support​​​​

Thumbnail of user tomz32
Illinois
1 review
4 helpful votes
  • Send Message
July 26th, 2018

I've used Roommates.com twice in the past year, and have had excellent success both times. Yes, there are scammers. (Just use your common sense.) Yes, it costs money. ($20 is a great investment to find someone you're going to be living with for a year!) Yes, it works. I would highly recommend it. Not everyone you email will respond, and not everyone who responds to your post will be someone you emailed. But by using the website's mail feature to communicate with potential roomies before giving out any personal information, you should be able to find a great match. It's worked for me twice, and I'll definitely use them again when the time comes! Good luck, be safe, and enjoy your new roommate!

Thumbnail of user lilyj37
Florida
1 review
1 helpful vote
  • Send Message
August 21st, 2018

Roommates is a great quick service if you are looking for a roommate/s. We have used it 2 times and have been successful both times. We have been fortunate to find good drama free roommates. Like everything else, you need to be careful and interview prospective roommates and renters as well thoroughly. When in doubt, don't rent it out or other way around.

Thumbnail of user debrah16
California
2 reviews
3 helpful votes
  • Send Message
November 3rd, 2016

Once again, Roommates.com was an awesome help. The last roommate I found through this site three years ago still is very responsible, mature and easy to get along with but her company is moving and now so is she. My new roommate certainly seems to be the same and I found her within two weeks. Much better "selection or roomies" - I'd hesitate to write that but we both felt that way - than with the free online ads. Thanks for so improving my life; for turning what could be a nightmare process into something of a breeze.

Thumbnail of user wymanc
Wyman C.
Utah
1 review
17 helpful votes
  • Send Message
May 23rd, 2016

Step 1: Make a profile. If you want to go to Step 2, you have to pay. Would be nice to get a few free messages to try it out. I have a feeling some of the emails I'm receive are from fake accounts trying to contact me, so I will pay for roommates.com's upgraded services to read the messages. The term "upgrade" should really be "basic" services. You can't even view other members enlarged profile pictures. This is the only review I've ever made on a service. I feel that this business model is sooo poor, I had to comment. There have been so many complaints about this and the company still hasn't changed it's business model. Shows what Roommates.com really care about. $$$

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

I'm sorry you didn't like the way the site works. Once you make your profile you can send out unlimited messages for free. Many members have been successful using the site for free by including their contact information in the messages they send out so that only one of you has to upgrade.

We appreciate your comments and will take them into consideration for future site improvements.

If you want to give us another try we have some more helpful tips for you, just contact us at support@roommates.com.

Roommates Customer Support

Thumbnail of user mikel188
New York
21 reviews
87 helpful votes
  • Send Message
August 9th, 2018

Every day or so I get a "match" with a name, gender maybe age, nothing else. I've gotten other "matches" from those who don't read the description and want to apply even though they are a couple and the lease only allows one person. I've a paid member. Won't renew for the 2nd month and will never use again.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

We are sorry that you are unhappy with how the site works.

Due to the open nature of our website, members are not required to fill out specific criteria regarding themselves or their preferences. Members who choose not to fill out certain parts of their profile such as gender, will be matched with you as long as the portion they do fill out matches your listing. As a bulletin board service we are unable to keep members that don't match your criteria from contacting you.

​If you haven't found a roommate yet and want to give us another try, please contact us at support@roommates.com and we would be happy to give you some tips on how to get more matches and hopefully find a roommate, even with the free portion of the site.

​Roommates.com Support

Thumbnail of user nb39
Pennsylvania
1 review
8 helpful votes
  • Send Message
August 17th, 2016

A free account is great for everything (except actually communicating with potential roommates or looking at pictures - you have to pay for that). Outdated site, no mobile app, limited abilities... and when I deactivated my account by selecting "Not satisfied with Roommates.com" I received a congratulatory email wishing me luck with the roommate I definitely didn't find on their site. Horrible site.

Tip for consumers:
Just don't.

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

We are sorry to hear that you did not have a good experience on the site. We will be coming out with an updated version of the site soon to make it more compatible friendly. You are able to use the site for free by sending your contact information in the free messages you send out. Countless members have been able to use the site for free that way, but there are always extra advantages to purchasing an upgrade, as with most sites.

It's unfortunate that you received an incorrect response from one of our agents, but it does look like they apologized and offered you a free upgrade for the mistake.

If you would like to take advantage of the free upgrade and get some helpful tips for your profile please let us know and we will apply it to your account. We hope you will give us another try!

Roommates.com Customer Support
support@roommates.com

Thumbnail of user kyleh44
Ohio
1 review
1 helpful vote
  • Send Message
January 11th, 2016

I started off my search with a free account at roomster.com and almost did not sign up for this site. Roomster was not user friendly nor did it turn up half as good results as roommates. I got a half off deal and it was well worth the full price. I found my roommate and will be moving in about a month. Thank you to all the designers, it was a wonderful experience.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

Congratulations on finding a roommate! We are so glad the site worked well for you.

Thank you for giving us a try!

Roommates.com Customer Support
support@roommates.com

Thumbnail of user ronaldf352
California
1 review
4 helpful votes
  • Send Message
November 29th, 2021

Just like my other review I posted on trust review... this so called company is a straight out thief... blatantly create bots inorder to lure people into paying for their subscription... every person on the website was was a fake account... they will send me a random message only for it to magically be deleted by the company for who knows what reason... this company is a sham and will outright steal people's hard earned money... I recommend all people who are reading this to STAY AWAY from this company as far as possible... they will steal your money and leave you hanging without any service provided... I regret paying my subscription but it was a lesson learned... I love the internet, but companies such as these also make me hate it also... if you plan to move and looking for a room or roommate(s), I suggest you look elsewhere... perhaps Facebook and/or craigslist will be much better.

Tip for consumers:
DO NOT USE this site...this company is a fraud and will lie to you and steal your money.....be warned

Products used:
All

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that the site didn't work for you. Roommates.com is not a scam site. We are a bulletin board service and cannot guarantee that members will contact you or respond to your messages.

If a fraudulent account is found then all of the messages they sent to members on the site will be removed so we can protect our legitimate members. We do all we can to keep the scammers at bay.

I was unable to find an account under your name. Please contact customer service at support@roommates.com for a refund.

We wish you luck in your search for a roommate.

Roommates.com Support

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Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!

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Thumbnail of user jessicar18
Customer-Support -.
Typically responds within 3 hours

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