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Roommates.com has a rating of 2.1 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roommates.com most frequently mention total scam, pay money, and read messages problems. Roommates.com ranks 10th among Roommate sites.
This company responds to reviews on average within 3 hours
I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..
I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you
Don't waste your money. Go through Facebook, Craigslist, or literally anywhere else.
This site throws fees at you every step of the way. They charge to verify your account. They charge to read profile information. They charge to view full size pictures of the roommates and the apartments. They charge to read roommates profile bio's. They charge to send and read messages between roommates. All that for a measly number of matches to begin with.
Tip for consumers:
Don't.
Products used:
Roommate Matching
I was made to pay $19 to be able to get a room mate but all I got was emails and phone no that I think are fabricated because when you call the number nobody ever answer. For you people out there dont fall for this site its totalk a scam.
Hello,
We are sorry you are not happy with the site and we assure you that Roommates.com is not a scam. Roommates.com is a bulletin board service so you do have to be cautious, but we have assisted countless members in finding the perfect roommate.
We understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many valid responses as you'd like. We do offer several ways for you to increase your match results. Aside from your My Matches List, we also offer a Power Search, and a Broad Power Search option.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate, but as always, some areas may have more roommate potentials than others. However, taking advantage of all options we offer will help you to make the most of our service.
If you have any further questions, please don't hesitate to contact me.
Thank you,
The % of people who use this site to find housing is tough to gauge. I have an active listing for a room to rent, but less than %30 even bother to write a story. Of those that do, the story is so lame like "i have my own transportation", it makes me want to cry and orlaugh and write poetry. Make it a pay to use platform for everybody and your ratings will take off. As for allegations of false listings, clearly there are some, but my feeling is that the source of these is outside predators. My experience has been so poorthough that i do not plan to renew my subscription.
Hello,
Roommates.com is a bulletin board service so you will find all types of people on the site. It is up to each individual on whether or not they want to respond to your listing. Some listings get more of a response depending on where they are located and who is looking for a room in that area. Many people have found roommates using the free portion of the site by including their contact information in the free messages they are able to send out to other members.
If you would like additional information and tips on how to get the most out of the free portion of the site please contact us at support@roommates.com.
Roommates.com Support
I signed up to find a room and did not receive a single response from anyone having a room to rent. Instead all of responses were from people like myself that were looking for a room. I contacted customer support several times and got just lame excuses. I do not recommend using this Poor Service.
Hello,
That is happening because you clicked the option 'Find a Place Together'. If you decide that you just don't want to mess around with this feature anymore you can easily opt out of this by editing your profile and turning off the 'Find a Place Together?' option under the "Who" section of your profile.
Once that is corrected you should be able to find the matches you are looking for. If you have any other questions don't hesitate to contact us at support@roommates.com.
Roommates.com Support
I am a paid member looking for new place. Caucasian from western Europe, Educated, with an accent!
I found discrimination and narrow minded behavior and no place to live.
So if you are a minority even if you like like every body, Just FORGET it you are wasting your time.
Hello,
I’m sorry that you did not have a good experience on our site. Roommates.com is a bulletin board service so you will come across all types of people, some good some not so good. Too bad that you ran into some of the not so good ones.
If you want to give us another try we would love to give you more tips to make your search more successful. Maybe your luck has changed. If you are still looking for a roommate contact us at support@roommates.com.
Roommates Customer Support
Roommates is an exceptional website to find a room to rent. I had less than 30 days to find my room. It was great to have the capability to use their search criteria, to put in a city, and the radius of miles from that location. It's easy to set up your profile, and put in the information that is applicable to what you are looking for. My Roommate contacted me, his criteria matched what I was looking for, so it was a win/win situation for us both. Thank you Roommates, I will definitely use you in the future if/when I have to move again. :)
Hello,
That's great that you found a roommate quickly! Glad we were able to help out.
Roommates.com Customer Support
support@roommates.com
The website is extremely deceptive. Save your money. I requested a refund from the support e-mail and got no response. I'll be stopping by the BBB next if I can't get one.
Edit: I was thankfully granted my refund request.
Hello,
It's unfortunate you didn't have any luck finding a roommate on our website. We would be happy to assist you in a refund please email us at support@roommates.com. If you don't get an answer please provide me with your email and I will take care of it for you.
Roommates.com Support
I have been using roommates.com for 4 consecutive years and each time I have found the perfect roommate. I like how it gives you so many options to find exactly what you are looking for in a roommate. I only reach out to potential roommates who have a photo and fill out their description/ bio. I also like that it it matches you up with people who are in the same price range you are looking for. That way you can eliminate those who don't meet your requirements. Time saver!
I, actually, used the site for just one month (During The Month of March 2019), and was helping other individuals find decent, affordable places to both reside and share (together).
The site was very user friendly, and the Roommates.com customer service is just absolutely incredible (A+++). I definitely recommend the site to anyone needing to find good roommates for a shared residential situation.
There are other sites that do really connect and are FREE. Here, you pay $16/mo or $30/60 days, to see the messages, but there' another catch: the other part has to pay too! No real matching, you just get any city in the area, although you specify what city you're interested in.
Hello,
Your matches will be within the radius that you chose around your main city, so depending on how big of a radius you chose there may be additional cities within your radius. Paying for a membership does allow you to read incoming messages from other members, but you can send messages to other members for free and include your contact information if you would like, so at least one of you would need to pay for a membership in order to communicate outside of the website.
Hopefully you are having some luck finding a roommate. If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
I paid and what ever they show was not true. This a scam... do not pay for this site. At the beginning before paying the membership, it shows what you are looking for, but when you pay those offers you can never find them.
Hello,
I'm sorry you didn't have a good experience on our site. Roommates.com is not a scam. We are a bulletin board service for people looking for a room and people renting out a room. Members activate and deactivate their profiles daily depending on whether they still need a roommate, so the selection of what is available will change on a regular basis.
Posting your profile and sending messages to other members with your contact information is completely free. Paying for a membership makes it so you can read your incoming messages from other members, so one of the two people trying to communicate would have to pay for a membership.
If you want to give us another try we would love to give you some helpful tips on how to get the most out of the website and your membership. You can contact us at support@roommates.com.
Roommates.com Support
My roomie moved in today. He's career navy and was on a humanitarian mission in a tiny island nation north of Australia - sleeping in a converted storage container. He found my ad and for the last couple of months, we kept in touch. He's as nice and friendly as I expected. Thank You to Roommate.com. I've now posted my larger bedroom on here.
To my big surprise I found matches immediately and had a settled deal within 2 days and yes I only paid for 3 :) well worth it. So much better than Craig's and BP the sense of security is high and the very first mail was instantly deleted and dumped before I even got it recognized as spam, impressive.
This website is a total scam! Complete garbage... I've sent out so many emails to most of the candidates and I have ZERO response! I don't believe the information this website provided is legitimate! I see the same names re-filtered back to me claiming to be new people looking for a room to rent! This website is FAKE!
Thank you for contacting us. Roommates.com is not a fake website. We have assisted countless people in finding roommates. We are a bulletin board self-service website so we cannot guarantee the members posting are legitimate or that they will contact, but we do our best to weed out the duds.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
Finding the perfect roomie can be a tough game, and often takes some time. We recommend the tips below to help you find the best roomie in the least amount of time if you want to give us another try!
-Put as much detail into your profile as possible. This will make sure that the matches you receive are the most compatible. Also, don't forget pics! Profiles with good pictures tend to get more views and messages.
-Use the "Search" option to find additional matches that are a little broader, but might be a good fit as well.
-Message all of your matches! Getting in touch with as many good matches as possible is hands-down the best way to find a roomie quickly as they will be notified whenever a message lands in their inbox.
-Once you notice that you have some messages in your inbox, consider becoming a VIP member so you can unlock what potential matches are sending.
If you have additional question please contact us at support@roommates.com.
Roommates.com Support
I too was highly disappointed by this site. I was paid member and only response I got was from a scammer. I tried lot to find a room mate on this for a month and ultimately gave up. Nobody can wait whole life to get an accommodation. Totally useless site. Don't waste your money, time and effort on this site.
Was on this with a paid membership for 2 months and did not receive one valid response. Went to easyroommates.com and had 6 valid replies within 4 days. Found a perfect roommate on the 5th day! If you pay for a membership, you should be able to contact potential roommates without them having to pay to read your emails! Don't waste your time and money!
Hello,
This is Roommates.com Customer Support.
I am sorry to hear you did not receive more valid responses. I understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many responses as you'd like. Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others.
The Basic membership for Roommates.com is free, and as a basic member you can add a profile, browse your matches and send RoomMail messages, all for free. It is true that in order to read messages received from other members, you must become a Choice Member. Roommates.com membership options are $5.99 3 Days, $19.99 30 Days, $29.99 60 Days, and we do not automatically rebill our members.
When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read messages received, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
Hopefully this information helps and you will give us another try.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
I sent messages to 33 people the website said were matches and received 2 responses and 1 from someone who was not even a match. The 1st message I ever received in my mailbox was spam which to look at I had to get a membership. I paid $19.99 and the message was fraudulent. I did not receive any messages for days so I emailed customer service asking why the response rate was so low and never got a response. This was the biggest waste of my time, money and efforts. I feel taken advantage of and I am extremely disappointed by this website, extremely.
Hello,
This is Roommates.com Customer Support.
I’m sorry to hear that you did not have a good experience with our site.
If you paid for a membership and the message received was a scam message, you are entitled to a refund. I’m sorry that you did not receive more valid responses.
When you receive matches that do not match the criteria that you entered on your profile it is due to the open nature of our website. Members are not required to fill out specific criteria regarding themselves or their preferences. Members who choose not to fill out certain parts of their profile such as gender, will be matched with you as long as the portion they do fill out matches your listing. It will be left to the members themselves to make contact and ask any questions they feel are important in selecting a potential new roommate.
I’m not sure why you did not receive a response back from our Customer Service, but we would like a chance to correct the issue. Please contact our Customer Support through the website and we will be happy to assist you with a refund.
Roommates.com Customer Support
support@roommates.com
Using it for free is a waste of time and paying for an upgrade is a huge waste of time and money. I never received a single request for an appointment or any replies to the many emails I sent to possible renters on roomates.com. NOT ONE. It was a beautiful suite of rooms in a highly desirable neighborhood in the San Francisco Bay Area at a reasonable monthly rent. Craigs List and Roomster generated interest, responses and several good prospects within a couple of days. I believe roomates.com is fictional, and I'm concerned I've given personal information to scam artists.
I contacted several of the inquiries for a roommate on your site, however the second respondent turned out to be the charm, I am very pleased to have found a responsible. "clean" (background checks) roommate. Thank you,
Hello,
Glad we could help you with your roommate search!
Roommates.com Customer Support
support@roommates.com
I have been using this service for many years. I have found and lived with many outstanding individuals. I highly recommend it to anyone wanting a high quality person for a roommate. It is well worth the cost.
John Elder
After searching and contacting different potential roommates for a couple of weeks, I found a very nice person who was renting out a beautiful house. We met and talked, and I checked out the premises and honestly couldn't ask for a nicer place to live. I highly recommend the website and I would not hesitate to use it again in the future if the need arises. Thank you.
Posted a room for rent. Got a message from a potential tenant within 5 minutes. Couldn't read the message within signing up for VIP access. Once I signed up for " 3 day trial", I was granted access to read the message. " Potential tenant" said they were interested in more pictures... but since they were not a paid member, they would not be able to read my reply, so I should reply to their Gmail address. They also provided a phone number for texting. I responded to their Gmail address and they replied back saying they were currently out of town but would like more pictures so they would be able to see if they like the place and could then send a cashier's check, blah blah blah. I get the exact same scam all the time on craigslist, but thought a paid subscription site would mean some scammer filters. Seriously? Glad I didn't buy a month or a year. Boo.
Hello,
It's unfortunate you came in contact with a scammer on the site. As a bulletin board service we do all we can to keep them off the site.
Please contact customer service at support@roommate.com to request a refund of your membership payment and they will be happy to assist you.
Good luck on your roommate search!
Roommates.com Support
Constant roommate match ups from the website and also direct emails from potential roommates kept me awash in options and I went to see many rooms. Also, the tiny paywall gave me piece or mind the other participants were serious. Took three weeks from the day I activated the roommates.com account to the day I gave a deposit. Just moved in.
I paid for a 2 mo. Membership. I sent out like 15 messages. No replies. I asked if they have any othet actual paying members, no reply. I asked if perhaps they could tell paying members if the "member" can actually read the message, so it doesn't waste my time writing into cyber space, No reply. The final insult, they just sent me an email stating that my account was being deactivated due to inactivity. I have 39 lousy days left per my CC receipt, and I was on their waste of a site yesterday! WIsh I had checked the ratings first. I think I will check with the Att. Generals office about them, they usually are quite helpful
Hello,
It's unfortunate that you didn't have any luck finding a roommate on the site. Roommates.com is a bulletin board service so it is up to each member on whether or not they want to reply to messages and who is looking for a roommate and where. Please contact customer support at support@roommates.com to request a refund, or provide me with your email and I can take care of it for you.
Roommates.com Support
I found a very thoughtful and grateful roommate. I looked through Craigslist but saw so many shady people with checkered paste, pets, kids, live in girlfriends and very little money to pay rent
My guy was former AF like me and paid me a whole months rent since I waived the deposit. Roomates seek you out unlike on risky Craig's list.
It was well worth my subscription. Great conclusion and easy process.
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Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!
Hello,
You are able to see member profiles and send messages to other members for free. You are also able to include your contact information in the messages you send out so that only one of you would need to pay for a membership in order to communicate outside of the website.
If you would like additional information on how to get the most out of the free portion of the site please contact us at support@roommates.com.
Roommates.com Support