Roommates.com has a rating of 2.1 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roommates.com most frequently mention total scam, pay money, and read messages problems. Roommates.com ranks 10th among Roommate sites.
This company responds to reviews on average within 3 hours
I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..
I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you
Terrific easy-to-use service. Found an excellent roommate situation in 2 days. Much easier than wading through the Craigslist listings -- especially because the landlords indicate the characteristics they are looking for in a renter. That way you don't waste time responding to listings you will not get. You also get a better idea of the room situation (house, apt, condo, etc.) and the current occupants (number, ages and demographics).
Roommates.com is better too because you can select specific communities you are interested in -- not just a large area that is within X miles of a zip-code.
If in the future I need to find a place to stay or rent one out, I will certainly us your site (and your site only) again. Overall, the experience was excellent. Thanks so much for providing this service.
Alan
I had multiple responses to my add within hours. The next day I interviewed a few people from the website and decided to go with the very first one. I would use roommates.com again, but I hope I don't have to lol
Simple and easy form registration. Given many referrals to start with that I could choose my own roomate. I have 6 month leases and I will absolutely sign up again next time.
Thank You Roomates.com
Ron
This was a very helpful site, i will use it again in future and i will recommend it to anyone looking for a roommate. Thank you roommate.com it was worth my money the subscription was worthy it.it took me less than a week to find perfect roommates. Thank you.
The website was great to use and I found a roommate within a two week period. It's going on two months. The website was easy to use. Tenants AND landlords, do your due diligence.
I had one question with support and my question was answered the same day. I'll definitely use this app/site again.
- San Antonio, Texas
I was a member recently, but every contact i got was a scammer. When I cancelled my membership you kept charging me. Now my inbox is loading up and I dont know if you are doing it just to get me to sign up again. $#*!ty way to run a business.
I have been on this site for a while but never upgraded. Once I upgraded the possibilities became endless! This site is more economical than other sites like roomster.com. If you have to contact this site, they respond timely even if all you're doing is deactivating your account. And it's not some automated system generated response either. I had the pleasure of receiving an email from Jessica and I think the fact rhat the email was personalized made me feel even better about the site. Yes I found a roommate! Too bad 10 stars is not an option!
Bogus. Got the same 3 matches over and over again. Tried to contact and that is not possible. Site used to be good not anymore. Calling State Atty. Office about this. Asking for my pic is VERY interesting and the why makes no sense.
Hello,
It's unfortunate that you haven't had any luck with your matches. You have the option to adjust your preferences any time to try and get more matches. Some areas have more interest than others. Most members won't respond unless they can see photos of the person they will be rooming with or at least photos of the room they will be renting.
You can always click the Contact Us tab on the site for customer service assistance or send an email to support@roommates.com.
Hope you have better luck soon on finding a roommate.
Roommates.com Support
This is a scam. They collect money and then use the same fishing profiles over and over that are not even real. I did not receive one call back from any of the profiles since they are old or never existed. Do NOT use this site.
This is one of the worst websites I ever visited.
If you want to search for a roommates say in Boston, MA this website does not have this city added in their listing rather I would have to search by North Quincy, MA to search for roommates in Boston. Not even Quincy city is available in their search.
This is not over, once you submit search for North Quincy, MA it will display so many search results with historical listing of people who found their room mates but it is very difficult to find open listing which you are interested.
The search results does not is separate listing of who want place and who had place to rent everything is mixed up. I had to spend lot of time to figure it out if there is a listing posted some one looking for tenant.:-(, I gave 1 star as I there was no option to give less than that.
Hello,
It's unfortunate that you did not have a good experience on the site. I'm not sure why your search did not work at the time you tried to use it, but we did test it and Boston, MA came right up and you have the option to choose the Range (radius of how many miles from Boston), Members Who (Have a room or Need a room), Max Rent, and Move in date. We did not find any issues with the search option using your search criteria. Maybe there was a glitch?
We would love for you to give us another try if you would like.
If you have additional questions please contact us at support@roommates.com.
Roommates.com Support.
Roommates.com allows you to create an account and post an ad. The account creation is free but to use the account in any way such as receiving responses to the ad, you have to pay $20. That is not told up front.
On top of that, there is no way to delete the account you create. This is a bait and switch site. What they are doing is clearly unethical.
Hello, We have tried to make it pretty easy to find information on how the site works. On our main website page under the More Info tab at the top, there is the Frequently Asked Questions page. Number one states 'Basic membership is FREE. As a basic member you can add a profile, browse your matches and send RoomMail messages. In order to read messages received from other members, you must become a Choice Member. Fees for Choice Membership are as follows: $5.99 for our 3 day trial, $19.99 for 30 days, and $29.99 for 60 days.' You always have the option of sending your contact information in the free messages that you send out and posting it in the Comments section of your profile. This can assist in using the site for free and help accomplish your goals of finding a roommate. You can always close your account by clicking on the Deactivate link on the left side of your account page. If you want to give us another try we would be happy to give you some helpful tips on how to utilize the site, just contact us at support@roommates.com. Roommates.com Customer Support
I used a couple sites looking for a clean place to live (not 420 friendly), as well as it being safe and affordable. I am grateful that I found such a place on roommates.com. I just moved in, but there is peace with the person I moved in with- as well as good communication to start.
I went ahead and paid for a 3 day subscription of $5.99 so i can bypass the red tape and communicate fast to find a place to live. I sent out emails through roomates.com site and keep checking for a response. The other parties have not responded because they have not read my emails. Now looking in the reviews i can see why i did not get a response back from them. I am starting a new job and i have to live closer to work. I have no time to waste and yet no positive things to say about this site. I am sure i will get a response attached to my review that they will do damage control of explaining why this site did not work for me. Anyone that is serious to find a place to live in a very short time span please do not go looking on this site. Try somewhere else. My subscription expires today and still no responses back to me from my emails.
It's unfortunate that you haven't had any luck finding a roommate on the site. You do have the option to put your contact information in the free messages that you send to other users so that only one of you would need to upgrade. If you don't get any responses please contact us at support@roommates.com for a refund.
Roommates.com Support
I feel fortunate to find the perfect roommate in 1 day. I think i was lucky and hope i have the same experience next time for my roommate has orders to leave but not sure when so i hope when i use this site again i have the same outcome. I had used craigslist and is dangerous.
Roommates.com provided a great selection of potential roommates and an easy way to communicate with them. The matches were done in good taste and it helped to clear out those less compatible. The price for the membership is reasonable and worth it if you are serious about living with a responsible person. As I know that everyones preference is different, this was a great investment for me. Thanks Roommate.com. You were here for me when I needed you the most.
Most grateful,
GeneBean 2016
I was very happy with roommates.com. It is easy to navigate the site. Information shown is very pertinent. You receive an email when there is a match according to the parameters that you set. A lot of people are using it so you have a lot of choices. I found the perfect roommate on it.
I get lots of responses to my advertisement, I respond immediately and never hear back from the interested party ever again. All i see is that roomates says the response violated their terms and they delete the response. So you never get a real response. This smells really fishy
I understand that a free service will not contain as many features and benefits as a paid service. But the Basic/free service on roommates.com is worth exactly what you're paying for it. People who email under the Basic service don't match your preferences, so what's the point? And you can't actually see the emails anyway, so what's the point?
This is an actual quote from a customer service rep in the Q&A on SiteJabber:
"You do not have to upgrade to receive responses from other other members, but you do have to upgrade to read their responses."
Hello,
I am sorry to hear about your dissatisfaction with Roommates.com with regard to the upgraded memberships.
When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read Roommates.com emails that you receive, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
If you want to give us another try we would be happy to give you some helpful tips on how to utilize the size, just contact us at support@roommates.com.
Roommates.com Customer Support
Got my new roommate through this site! It was so quick! Had many requests to choose from (and too many that I had to turn away). So, this is my 3rd Roommate
From this company. I've had no regrets for any of the 3. Believe roommates.com is
The best way to get good matches. Will stay with them in the future for sure!
Hello,
That is wonderful that you found a roommate so quickly and that they were both good renters. We are happy that our website has been able to be a positive service for you. Thank you for your loyalty!
Roommates.com Customer Support
support@roommates.com
Roommates.com is a worthless site. I went to it because I remember hearing about it a few years ago on TV. I didn't want to try craig's list because I though it was sketchy. I feel like an idiot for using this site. The price of enrollment is way to high and there are very few people on it. This is throwing your money away. They are also masters of the upsale, so prepared to be annoyed. I spent two month on the site and got only two responses, one being a nudist, the other one flaking. I gave up and tried craig's list and got 8 responses within hours. I found my roommate right away. I feel so strongly about it that I even wanted to make sure to write this so other people don't make that mistake.
Don't go there. There are a bunch of scammers. They use deception to real you in. Its not worth your money. Stay away from the add below if you go to rent. Avoid the following which goes by Annie in Tacoma, WA. It's not a legitamate listing and they just collect information about you. Then they give a questionaire before a meeting and never show up to meet with you. Avoid Annie at all costs in Tacoma, WA. She will advise you to speak with Sonja Hastings. Just look up Sonja Hastings on FB. Also the address below is 3110 N. 24th Street. They claim its a 7 bedroomroom house, but when you Google it, it only shows 3-6 bedrooms.
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Hello,
It's unfortunate the site didn't work out for you. We do our best to keep the scammers off the site. We do have a Report button at the bottom of every profile to assist in keeping the site safe.
If you have additional questions about how the site works please contact us at support@roommates.com.
Roommates.com Support
When my sloppy, passive/aggressive, almost non-verbal housemate texted me to say that he was moving out, I threw myself a little mental celebration. Then, I posted photos and a description to roommates.com, in hopes of finding a more suitable renter soon. After a few junk emails, I started receiving serious inquiries, and think that I've found a fella that seems to be a great fit. Well-done, roommates.com!
I used to pay $5.00 every email. It got me know where. It doesn't matter, male, female, Everybody I spoke to is hyper and drunk! Can't make up their mind if they want a roommate or a lover! One person told me, I can't bring meat in the house, but he has a friend accross the road whom would rent to me. So, I called. I was able to bring meat in the house, but not cook it. I thought then and there, I will not pay $5.00 to put myself through this again. So then, I started putting my number in to still get emails back! If I gave you the number, it takes nothing to write it down and call. Especially after giving the number to do so. A scam? I will never know and don't want to deal with this. I need a roommate not a head game! I don't understand adults playing this game. If you are not serious, what's the point? Go on twitter to play games!
The quantity and quality of this site did not match what they advertised. The people on the site (which is not many) always want to pay less than they listed and craigslist (which is free) has many more people who use their site. This can't be the "#1" site for roommates. Don't be fooled.
Hello,
We understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many responses as you'd like.
We offer several ways for you to increase your match results. Aside from your My Matches List, we also offer a Power Search, and a Basic Search option.
Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. However, taking advantage of all options we offer will help you to make the most of our service.
If you have any further questions, please don't hesitate to contact us at support@roommates.com.
Roommates.com Customer Support
I had no idea that I would find a house to share less than 5 miles from my job so quickly. I highly recommend this roommate search service to anyone looking to find a place to live or to share expenses. Wish I had thought to do this ages ago.
Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!
Hello,
It’s unfortunate that you did not have a good experience on the site.
We do not automatically rebill our members. Our site does not have a subscription membership option. Once your paid upgrade expires, your account automatically reverts back to the basic (free) status. Is it possible you have us confused with another site?
Please be assured that we take very seriously scammers and improper use of our site. In order to ensure a safe and enjoyable experience for our users our staff perform daily scam searches on the site looking for and banning any scam accounts we find. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site as well as some new features that assist us in locating potential scam accounts quickly.
Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. Every profile also has a Report Member button in the upper right hand corner that can be used to send the account information of a suspected scammer to our Fraud Department for review.
If you would like to give us another try we would be happy to give you some tips on making the most out of the website with the free membership.
If you have any further questions, please feel free to contact us at support@roommates.com.
Roommates.com Support