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Roommates.com has a rating of 2.1 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roommates.com most frequently mention total scam, pay money, and read messages problems. Roommates.com ranks 10th among Roommate sites.
This company responds to reviews on average within 3 hours
I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..
I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you
It's pretty much a pay to message people site. I like the concept, but you really shouldn't even let people sign up without making them subscribe. They're using a hook technique that makes you think you can do something, somewhat teasing it (such as getting a message or viewing other's images), and wont let you until you pay money. Show you what you want, but won't let you use it unless you pay; pretty cheap tactic. Also, who's signing up for a subscription to find a roommate? That's something you do once, not for months at a time.
Besides the sites lack of any real use, the user interface it pretty bad overall. It looks like a pretty dated site and a lot of UI elements are handled incorrectly (i. E. the tabs above "Your Matches" don't look clickable). Strictly from a UI and UX standpoint, the site is pretty bad as well (you not supposed to use pop us for all of your messages).
At first I was very skeptical about using any site to find a roommate so naturally I went to craigslist. I should have known that I would find scary, crazy and shady people there (I'm sure there are some good people out there, just hard to find through all the scary). I wasn't too sure about paying for roommates.com but I soon found out there I had way better options and their site was very user friendly. My fiancé and I now have a new friend! And not just a roommate.
Spent the 20 bucks, received ZERO emails for my posting or replies to emails i sent. Within days after my upgraded account running out, I started receiving emails. TOTAL SCAM. Sorry roommates.com, but that's oldschool dating site scammery from the 90's and easily recognizable. Immediately deactivated account, only to find now i cannot delete my account. Certainly so that the website can use it to scam others, which is yet another dating site scam from 2 years ago. What a total fraud site. Stay away. Far away.
Hello,
My name is Jessica and I am one of the Relationship Managers at Roommates.com.
I am sorry to hear about your dissatisfaction with Roommates.com as well as the fact that you feel misled by the website with regard to the upgraded memberships. Please understand that you are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. You do not have to pay in order to view matches. That has never been the case. Certain aspects of a profile may not be available to you if you have not paid but you are still able to view the basic information of the match itself and send an
Email to the potential match. As stated previously, many have successfully found a roommate using the free portion of the site. They send their contact information within emails to other users and many post their contact information within their profile description for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read emails that you receive, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade
Until they have several emails waiting for them. This way, they fully maximize their upgrade.
With regard to deleting your account, you absolutely have that ability. You can click a link within your account to deactivate the account. When that occurs, your account is immediately removed from any public search. It is deactivated and after 30 days it is permanently deleted. Roommates.com does not use any account for any purpose. Accounts belong to the account holder and there is absolutely no reason for Roommates.com to use it.
Finally, with regard to fraudulent accounts on the site; We're doing all we can to stop the
Scammers. Our Staff performs daily scam searches on the site looking for and banning any scam accounts we find. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site as well as some new features
That assist us in locating potential scam accounts quickly. For Scammers, attempting to defraud the public is their full-time job and one they take seriously. We also take the issue of scammers very seriously and will continue to do so. It is not in our best interest to allow fake accounts on the site. Unfortunately, it is difficult to know exactly what a user's intention is when they create an account. We continue to combat this problem and if anyone sees a profile they
Believe to be fraudulent, we ask that you bring it to our attention. We do have a Scam Alert placed on the site so that users are able to arm themselves with valuable information in order to avoid falling victim to a scammer and if you do purchase an upgrade only to find that the user is fraudulent, we always provide a refund.
If you have any further questions, please don't hesitate to contact our Customer Support.
Thank you,
I first paid the $5.99 to try it out for 3 days. All of the people who 'SEEM' to 'Match' me, had N/A for 90% of their answers. Probably because they're either not real customers, or not paying ones. THEN, I was stupid enough to pay another $19.99 for an additional 30 days, with hopes I'd finally get to the real deal. B I G MISTAKE! Again, I was matched with N/A info people. This site is making a TON of money and pissing a lot of people off. Many people who have complained about this site, didn't take time to understand what's 'FREE' on here, so shouldn't complain when they didn't get more than they expected. However, when you pay twice and get less than nothing, I'll make it my business to report this. People, DON'T WASTE YOUR TIME & MONEY. You're welcome for this review:-) P.S. Roommates.com, I've read all of your apology replies to others, so need to send one my way.
Hello,
I'm sorry the site didn't work out for you. There is always that chance when using a bulletin board service.
It's not required that you pay for a membership on Roommates.com. Many people have found roommates using the free portion of the site by including their contact information in the Comments section of their profile and in the free messages you send to other members.
Hopefully you have found a roommate by now, but if not you are welcome to give us another try. Please contact customer support at support@roommates.com and they will be happy to refund your most recent charge for you.
If you have additional questions don't hesitate to contact us.
Roommates.com Customer Support
support@roommates.com
Within a week I found a wonderful roommate and we are doing just fine. I have your site to thank for this. I would recommend Roommates.com to everyone who is in need of a roommate.
This is a professional and reasonably priced solution and I deeply appreciate what you have done for me.
Thank you so much,
cardmama
Tip for consumers:
Just use Roommates.com; there is none like it!!
I signed up for a one month membership, since I just started renting a house and needed to find a roommate. Throughout the entire month, I was matched with plenty of people, but when reaching out never heard anything back from any of them. Throughout the entire month the only messages sent to me were from obvious scammers. (I think I received three throughout the month). Of course, the day after my subscription ran out, I started receiving messages. I assume it was to coax me to resubscribe. I wouldn't waste my time with this site. A Facebook group Works 100 times better for free
Hello,
Roommates.com is a bulletin board service as is meant to be a means of contact. It's unfortunate that the site didn't work out for you. We can't guarantee people will respond to your messages, but you can include your contact information in the free messages that you can send out so that you wouldn't need to pay for a membership. Please contact customer support at support@roommates.com to request a refund if you would like. We would be happy to give you some tips on how to use the free portion of the site and still obtain your roommate goals.
Roommates.com Support
Absolutely crazy I literally finally found someone sent them a message and when they contact me back I can't read it and it tells me I have to pay and this is my first message like they should most definitely have it where you can send a couple messages for free.!
Hello,
You are welcome to send them a free message that contains your contact information so they can get a hold of you outside of the website. If one of you has a paid membership then you will be able to connect with each other.
We appreciate your comments and your suggestion will be taken into consideration for future site improvements.
Roommates.com Customer Support
support@roommates.com
Thank you Roommate.com for making the connection that I couldn't have made on my own. After communicating with several candidates I found the perfect roommate. Thank you for making the process easy and reliable.
Best!
MZ
Tried to sign up, got to the upload pics piece and it would not load any of my pics, kept giving me a message "Had a bit of a problem getting your image!" so I tried craigslist and they uploaded just fine. Next, I tried clicking into customer service to try and resolve the pic issue and... nothing. It would not open any type of dialog box, no email or anyway to contact customer service. So I decided to check out their reviews to see if others have the same issues and after seeing how bad their overall ratings are I decided it's not worth the headache.
Hello,
It's unfortunate that you did not have a good experience with Roommates.com. It sounds like the the app or the site might have been having an issue. We apologize for that. If you haven't found a new roommate yet hopefully you will give us another try. If you want some helpful tips on how to get the most out of the site please contact us at support@roommates.com.
Roommates.com Support
This website allows you to reach out to "‘matches" it assigns you based on your given criteria in a message board. However, once you receive a message, it alerts you with a notice saying in order to view this message, you must sign up for a paid subscription, and makes no mention of this until you have a person who responds to you. Not a helpful website for any purpose, would not recommend to any roommate requesters.
Tip for consumers:
Don’t use it, it scams you out of money.
Products used:
It isn’t a product.
Hello,
It's unfortunate that you were not happy with how the website works. You always have the option to put your contact information in the free messages you send to other members so they can contact you outside of the website, then only one of you have to pay for a membership. This free option has assisted countless members in finding a roommate. If you would like some tips on how to utilize the free portion of the website please contact us at support@roommates.com.
Roommates.com Support
I particularly like the comments area that each renter is telling what he is looking for. That is important to me. I only view the candidates who tells in detail about him or her and what he/she is looking for.
They have people sending fake messages just so that you subscribe then they wait until your suscription is over to send a message so that you have to keep paying to see the messages.
Pretty much just a scam site, stay away.
Hello,
Roommates.com is not a scam site and has helped countless people find roommates. Roommates.com is a bulletin board service, similar to posting an add in a newspaper, so you do have to be careful and do your homework on the people you choose to interact with outside of the website.
We do not control who sends you a message and who doesn't. You do have the option to include your contact information in the free messages that you are able to send to other members and then only one person would have to pay for a membership to contact each other outside of the website.
If you would like to try us again please contact us at support@roommates.com and we will be happy to give you some tips on how to get the most out of the free portion of the site.
Roommates.com Support
I have used roomate.com
For many years.
There are fake profiles to watch out for
However there are real people too
I have found 8 over the years as a person looking to rent out room.
Be patient and be safe. Invest in a background check. Roomates com does work.
I sent out around 15 inquiries to be a roomat e for someone who has a place and not one got back to me. Starting to think the site only releases rely emails if you pay the optimal fee. Dissappointment because the site is a good idae. Just come clean an say it only may work if you pay
Hello,
We understand that finding a roommate can be a difficult and frustrating process, especially if you are not getting the responses you had hoped for. Roommates.com is a bulletin board service so we cannot guarantee that someone will contact you or respond regarding your ad.
All members can send out messages to other members for free, and include their contact information if they would like, so there isn't anything keeping members from reaching out and sending you a message. The membership fees are paid to read their incoming messages and see the comments section of member profiles.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate, but as always, some areas may have more roommate potentials than others.
Please contact us at support@roommates.com and we will be happy to give you some helpful hints on how to make the most out of your membership if you are still looking for a roommate.
Hope to hear from you soon.
Roommates.com Support
They have you make a profile and jump through all their hoops which is all good and fine, then they pull a literal Rope-A-Dope on you and make you either pay in order to view your messages or you can't view them at all. Plenty of other sites out there that at least let you have a basic package to contact people and interact with them effectively without giving out credit card info. I wish I had looked this site up before I even bothered. If you're on a tight schedule to find a place to live, this is simply infuriating and DEFINITELY NOT the place to look.
PS If the jerks running it had an ounce of decency they would have you pay before SENDING any messages. But no, they'd rather dangle the carrot in front of you and make it blatantly obvious you had wasted your time otherwise. F this site.
Hello,
We appreciate your comments and they will be taken into consideration for future site improvements.
All members are able to send messages for free and include their contact information in them if they would like, so that only one person would need to pay for a membership to communicate outside of the website. It's unfortunate that the site didn't work for you.
If you would like additional tips on how to get the most out of the free portion of the site please contact us at support@roommates.com. Roommates.com Support
Contacted Roommates.com, and btw, there is no phone number as they can't be bothered to talk to you, even when you're a paying member, so be prepared for that. Anyway, Roommates responded quickly to my written communication, I'll give them that. But, then they tell me that there is no way to block anyone who is bothering the heck out of you, filling your inbox with junk. Yes, there are many spammers on there and others have the same problems. So, I have to wade through valid replies and junk spam that this site isn't skilled enough or doesn't care enough to allow one to sort out or block. Their lame response to me was, and I kid you not LOL, to tell ME that they ask that --- I --- stop sending THEM messages, and that they will request that the spammer stops sending me messages. Just great. Plus, I had to ask them twice, because apparently, they didn't understand the first time I wrote to them. Unbelievable.
Hello,
Roommates.com is an email based website and we keep our prices low by not having a call center. We are glad you got a response quickly through email correspondence.
The system does not have an option to block a member unfortunately, but we are working on upgrades to the site. Your suggestion will definitely be taken into consideration for future site improvements.
If someone is bothering you on the site we do send a notice to both of you requesting that communication cease.
Hopefully the site works well for you in regards to finding a roommate. If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
I'm on my forth roommate utilizing Roommates.com. I have had great success. 1st roommate = 4 years, 2nd roommate = 1 year, 3rd
Roommate = 2 years. My next roommate moves in on the first of June and I am confident that this will be as successful as the previous 3.
Thank you roommates.com!
Used the service for two days, only received messages from spammer/scammers. When I immediately ceased use of the app and asked for a refund, they said that my reading of messages from one said spammer constituted use of the premium service, as it wouldn't have been possible without paying.
Indeed, being spammed on your terribly moderated service would not have been possible without spending $20.
Tip for consumers:
Don't.
Products used:
Roommate finding service
Hello,
I'm sorry you didn't get more legitimate responses from users on the site. Roommates.com is a bulletin board service so we do our best to keep the scammers at bay.
We do have a report button on every profile for you to utilize to report and scammers you come across so our fraud department can get eyes on them quickly.
Please contact us at support@roommates.com Attn: C/S Manager to receive a refund.
Roommates.com Support
If you can try not to use them they say everything is legit but its not one agent name Edward has mine $500 that he asked me to send by cash appts and zelle and a apartment complex i called and they said they do not sub lease rooms then he had the nerve to ask for a another $300 and the will mail the keys to me so if this person with the phone#*******795 $tdr91 on zelle don't do it and roomates.com is not doing nothing about it
Hello,
Roommates.com is a bulletin board service so you do have to be careful and do your research. The site is only meant as a means of contact and we do not get involved in the transactions that take place outside of the website.
Please contact the local authorities to assist you in resolving the situation. Hopefully you will be able to recoup the money you paid them.
If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
I've been using this service for about a month now and have unfortunately spent around 30 dollars on it. I have used it in the past before the great change of 2020 and it used to be good. Now it is nothing but scammers. Seriously, the first person to contact me 5 minutes after I joined was a scammer. The next three people after that was a scam. Next, I reached out to 8 people who, half of them read my message, but none of them ever responded. I found one person who, as soon as we were supposed to meet to view the room, texted me to let me know the room had been rented. The next two people who contacted me were scammers. I had another person contact me who seemed legit but they were in the wrong area and now I am writing this review because the last person who just contacted me had the literary skills of a Nigerian prince, supposedly from "NJ" and conveniently not available to meet me in my own state. You will also constantly get notifications of these scammers who are "perfect matches", only to have their profiles up for a few hours before they are removed as they troll the website which gets annoying. You might find some one on here but I strongly recommend not paying for this broken service seeing how the website is absolutely useless unless you do pay.
Tip for consumers:
This site just made things more frustrating than they needed to be. You would have better luck using Craigslist and that should be saying volumes about Roommates.com (8/2023)
Products used:
N/A
Hello,
Thank you for your feedback it will be taken into consideration for future site improvements.
We do our best to remove the scammers as soon as they are found or reported to us.
As a bulletin board service we can't guarantee users will respond to your messages, but you can post your contact information in the free messages you sent out to other users so that only one of you would need to pay for a membership in order to communicate outside of the website.
Roommate hunting can be difficult and frustrating but hopefully you have found a good match.
If you have additional questions about how the site works or want more tips on using the free portion of the site please contact us at support@roommates.com.
Roommates.com Support
This site is total garbage! Most of the emails I ever got were blocked from the site as being detected as fraud... which is all well and good, except I was still nearly scammed. I sent out numerous emails and only got 1 response. As I read the other reviews I can see I am not the only one. I only wish I had read these prior to wasting the 29.99 I didn't have to waste in the first place. And now I just caaan't waaait for Matt from roommates to respond with his useless comment on my post. Oh look at that I have a "match" in my email. I can't wait to not read it because I refuse to be defrauded again.
I've lost track of how many people I've communicated with but so far every single one has been attempting to scam me. Not a one will allow me to see the place. They all are out of town with their sick parents. Last one sounded great and I was given an address which was a first! Then I looked it up -- all luxury condos renting at over 5K a month. When I asked her how this could be offered at the price she said she told me that her condo wasn't one of the luxury ones. This site is a waste of my time and money and I'll never pay another penny to be targeted by con artists looking for an easy mark again. Please save your canned response, Roommates.com, because I can see how many others have had this same experience and yet you're doing absolutely nothing to change it. I'm sure there are gullible people out there who are being robbed because they wouldn't do this if there wasn't opportunity to find victims.
Hello,
It's unfortunate the site didn't work out for you. Roommates.com is a bulletin board service, like answering an add in a newspaper. We do our best to keep the scammers off the site. We do have a Report button at the bottom of every profile to assist in keeping the site safe.
If you have additional questions about how the site works please contact us at support@roommates.com.
Roommates.com Support
That hasn't been said here before. I'm SO mad at myself for not coming to SiteJabber and looking at the reviews FIRST!
Don't use this "service". It's F&^@ed up... and a total scam.
Hello,
This is Roommates.com Customer Support.
We are sorry you were not happy with the site. And we assure you that Roommates.com is not a scam.
We have assisted countless members in finding the perfect roommate. We are doing all we can to stop the scammers. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
Even though you were not successful in using our website, if you should require a roommate in the future, we ask that you give us a second chance. We would be more than happy to explain how to get the most out of your account with Roommates.com, even with the free service.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
Worthless. Don't waste your money. They have nobody looking for rooms. It's all BS. Three or four sketchy looking characters who were active on the site a month ago.
Hello,
Roommates.com is not a scam, it is an online bulletin board service much like answering an ad in a newspaper, so not all areas will have an abundance of members to choose from.
You always have the option to adjust your preferences to bring up more matches.
If you would like some additional tips on how to utilize the site please contact us at support@roommates.com.
Roommates.com Support
NOW I SEE WHY SOME PEOPLE HERE RATE 'ROOMMATES' WITH A LOW 1 STAR... IT IS A SHAME THAT THERE ISN'T A "ZERO" RATING... THOSE 'SUPPOSED PEOPLE' ADVERTISING A 'ROOM' FOR RENT, NEVER BOTHER TO RESPOND NOR CONTACT YOU BACK! WASTE OF TIME... AS THEY SAY "BUYER BEWARE!"
Hello,
It's unfortunate that you did not have better luck finding a roommate on our site. Roommates.com is a bulletin board service and it is up to each member on whether they choose to respond or not. Some areas will have more response than others depending on where members are looking to move.
If you would like some helpful tips on using the website please contact us at support@roommates.com and we will be happy to assist you.
Roommates.com Support
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Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!
Hello,
Thank you for your suggestions. We will definitely take them into consideration for future site improvements.
You can always send out messages to other members for free and include your contact information in them if you would like. You can also put your contact information in the comments section of your profile. There are a couple of different options on how to use the site depending on your financial situation, with or without a membership both have advantages.
If you want to give us another try we would be happy to give you some helpful tips on how to utilize the size, just contact us at support@roommates.com.
Roommates.com Customer Support