• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
263
Neutral
4
Negative
20
376
See all photos
How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user jussdarlingvllo
Armenia
3 reviews
0 helpful votes
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April 26th, 2024

I just dissapointed. Support was inactive, package was delayed for two weeks, and quality is just... not worth it

Service
Value
Shipping
Quality
Thumbnail of user braconierk
New Hampshire
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

Love the one piece suit, great fit, true to size and the colors are vibrant.

Thumbnail of user olgag169
Germany
6 reviews
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

Sehr schöne Produkte! Ich habe hier viele Bestellungen gemacht und die sind alle top! Nur zu empfehlen!

Wunderschöne Produkte!
January 16th, 2022
Verified purchase
• Previous review

Sehr schöne Produkte! Ich habe da viele Male bestellt und alles ist perfekt! Vielen Dank! Ich empfehle sehr gerne weiter!

Thumbnail of user mcdougallk
Canada
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

No problems what so ever. Found that ordering from this outlet was very easy, straight forward and accurate.

Reason I chose this business:

Liked the clothing I seen.

Thumbnail of user gonzalezj10
Washington
1 review
0 helpful votes
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May 5th, 2024
Verified purchase

My experience was very good. Excellent service. Thanks

Excellent!

Service
Thumbnail of user segalsmithe
Florida
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

I asked for items to be shipped to my Florida residence and instead it was sent to my Pennsylvania residence and got lost in the mail. It has not been forwarded to Florida after many attempts to deliver in PA.

No reply.

Reason I chose this business:

I have ordered items before and never had this problem.

Reason I chose this product:

I like the products that are offered and the prices are reasonable.

Service
Thumbnail of user letiziaa2
Italy
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Non conoscevo questo brand, appena ho fatto il primo ordine mi sono innamorata subito dei suoi prodotti.

Thumbnail of user lewisc202
GB
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

This was my first order, & I'm just so happy to have found a supplier who's product is exactly as shown, & quality & fit are better than I could have imagined. I'm not far off 80, but love trendy tops, & the two I bought in 8-10 size are both age suitable & make me feel nice. I'd recommend Rotita to anyone! Thanks so much.

Reason I chose this business:

I saw the site on Pinterest.

Reason I chose this product:

They looked just what I feel is my style & there were several colours in same style, so I chose one including my favourite colour purple, & & one with blue. (I might get other colours some time!)

Thumbnail of user hiltonk14
Australia
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

These are the second pair of swimmers I have bought from Rotita and I love them. The colour matches the colour in the photo and I would say they are true to size. Good quality material used. Love how they look on my body, I feel great in them 😁

Reason I chose this business:

I like their range of swimwear

Reason I chose this product:

The styles suit my age

Thumbnail of user freelandm1
Canada
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I like the quality of Rotita items and generally fit true to your size. I had to return an item and pay $20 for the return. I don't think this is right and will be limiting my purchases in the future.

One rep advise me to supply my return receipt of $20 when I asked for reimbursement which I did. The next rep said Rotita doesn't reimburse return shipping. Why waste my time.

Reason I chose this business:

Material and fit.

Service
Thumbnail of user amyl2424
Kansas
2 reviews
0 helpful votes
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April 3rd, 2024
Verified purchase

I ordered for the first time, hoping that things would go well. I was very pleased with my dress when it arrived. It was a very easy experience.

Reason I chose this business:

Style and selection.

Reason I chose this product:

Style, selection and price.

Thumbnail of user derryk3
Oklahoma
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

The swimsuit was not what I expected. It had a sheer bottom that I didn't realize from the picture. I returned it. The return was easy, but I only got about half of my money back. Apparently the item was on sale when I returned it, so I only got the sale price. They also took out money for shipping which I was aware was going to happen. That resulted in about half of the original money I had spent for the swimsuit.

Thumbnail of user dominiquew131
Australia
1 review
0 helpful votes
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January 26th, 2024

I returned 2 tops at considerable cost to myself because the size was too small. I have been told that they won't replace or refund because of a 'particular smell'. The items were never worn except to try for size. I object to the insinuation that l have a hygiene problem and the inference that the tops have been used. If there is a 'particular smell', then it was there when they sent them. I was offered a measly $20.00 voucher after spending close to $200.00. If l thought l would end up with nothing, l would have saved the return costs and given the tops to someone whom they would fit. I would not recommend dealing with this company!

Products used:
Tops

Service
Returns
Thumbnail of user pumfreys
GB
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Lovely swim wear, great quality and fantastic customer service

Lady was very helpful and helped me choose another outfit .

Reason I chose this business:

I liked the look of the swim wear

Reason I chose this product:

They were lovely colours and a great looking fit

Service
Thumbnail of user julis22
Pennsylvania
4 reviews
0 helpful votes
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April 21st, 2024
Verified purchase

I was ready for new suits! The colors are so bright and cheerful!

Reason I chose this business:

Needed new suuts

Reason I chose this product:

Have had them in the past

Thumbnail of user jaynem205
Canada
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I always find exactly what I want at great prices.

Reason I chose this business:

Rotita offers a huge variety of beautiful clothing.

Reason I chose this product:

They were very pretty, true to size and great prices.

Thumbnail of user ellenr352
Virginia
2 reviews
4 helpful votes
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August 19th, 2022
Verified purchase

Ordered over $200 worth of items, all made with same cheap flimsy fabric, sizing is a joke. Followed measurements and other reviews. They want 9.99 per item to return, and some items are no refund. Never again, buyer beware! It comes from China even though they say it doesn't.

Tip for consumers:
Save your money

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurat367
Virginia
2 reviews
9 helpful votes
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July 1st, 2019

Buyer beware! The earrings were cute and all but the post came all bent to hell. Not even gonna try to straighten them. The earrings are still wearable, so not a total loss. Trying to see what I can do about the shirt. Despite using their sizing chart, the shirt is too small in the bust line. Shipping does take a while (shipped from China), however I did receive my package ahead of schedule. Not sure how an exchange is going to happen or if I am just going to get creative with some needle and thread. Just reviewed the return/exchange policy. You return items at your expense and postage is not refundable. I really wanted to like this site. Such a shame.

Thumbnail of user dorethal
North Carolina
1 review
10 helpful votes
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September 1st, 2018

I ordered three blouses and a jumpsuit from this company. When I finally got them, they all looked cheap and were poorly sewed together. I will never wear these items. The website displays beautiful clothing but no matter how good they look, don't order. The pictures do not accurately depict the product that you will actually get in the long run. The sizing is off sizing.The fabric isn't aligned correctly.

Thumbnail of user rhondav107
Colorado
1 review
4 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

I've been trying for over two weeks to get My refund. Everyday I have to contact them online. Everyday they promise it's resolved and every day it's not. This is insane. No one will take care of the issue.

Tip for consumers:
Don’t use it

Products used:
Never received

Service
Returns
Thumbnail of user melissab2859
Connecticut
1 review
3 helpful votes
  • Send Message
January 29th, 2023
Verified purchase

I purchased 3 Christmas tops on Nov 20 with the expectation of being received by Dec 9, based on the information their website stated (well enough before Christmas). Here it is Dec 30, still hasn't left their "partner" shipping company and cannot get a refund, told multiple times "please wait a few days, we have accelerated the delivery for you". I have requested a refund numerous times with no success. They constantly state it's been shipped, but USPS has not received any shipment in their hands yet. I believe this is scam and can't get any refund or answer from this company.

Products used:
none, as I have not received them.

Service
Value
Shipping
Returns
Thumbnail of user susans4609
Canada
1 review
4 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

I've ordered twice from Rotita. One order came through at the expected time and products were generally ok. I put in a second order on April 1,2022 and as of May 5,2022, it hasn't even shipped yet. Customer Service has not been helpful at all - they keep promising me that shipment has been 'urged', but I've been given shipment deadlines of April 5, April 11, April 30 and May 4 and nothing has even been sent yet - according to their original deadline, it was supposed to arrive between April 28-May 9 - and instead, they can't even get it out the door. Although they have taken my money. And not offered compensation or a refund. Buyer beware with this company.

Service
Shipping
Thumbnail of user kapuk1
Texas
1 review
1 helpful vote
  • Send Message
February 2nd, 2023
Verified purchase

I ordered a couple of tops in late November with shipping estimate of December 25-22. It is now January 3 and I just got a note that my items are being prepared for shipment with the same shipping estimate.

I've tried to cancel the order and they claim item is shipped. It's been very frustrating to deal with customer service and get any help. I'm no longer at the address for receipt of the package so even if delivered I cannot pick it up to return. So disappointing. Do not buy from Rotita and expect prompt shipment.

Thumbnail of user nancyt187
Illinois
1 review
6 helpful votes
  • Send Message
October 31st, 2018

I ordered a very cute jean jacket but didn't wear it until 30 days had passed. I was totally humiliated at work when my coworkers noticed how the sleeves did not match. I sent pictures to Rotita but they refused to replace or refund the item.

Thumbnail of user trinqueh
Canada
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

Ordered a jumpsuit but I ordered the wrong size and returned it. Cost me a lot to return it but I got a different size and it fits wonderful. I love it.

Reason I chose this business:

I just seen it on my cell.

Reason I chose this product:

Wanted something nice to wear to a wedding.

Service

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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