• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
See all photos
How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user angiet91
Colorado
1 review
106 helpful votes
  • Send Message
July 6th, 2020

Returned my 1st order in one package using their return label. Policy states If you are not 100% satisfied with the items you received, we gladly accept the free return & exchange for US within 45 days of receipt. The company deducted $19.22 from my credit. Cannot call anyone. Only online chat x3 with no results and 1 email with no response. Very unhappy with the company.

Thumbnail of user debrab1138
Mississippi
1 review
0 helpful votes
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July 18th, 2021

Very cheap quality for what you pay. Won't order again. Shein is better. I ordered shorts that looked flattering and thick. Far from that. Cheap and falling apart. Bathing suit top is not even hemmed on bottom. Just cut.

Service
Value
Shipping
Quality
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi, Debra B.

We are sorry that our products did not satisfy you.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Rotita

Thumbnail of user staceyd109
New York
1 review
43 helpful votes
  • Send Message
April 4th, 2020

I sent back very flimsy tops and never got credited for my returns, I will NEVER order from them again.
They owe me $89.00. I have contacted them 3 times since Oct, 2019.
The tops are terrible!
Do yourself a favor, block them on your email.

Thumbnail of user justinataiwoo
GB
1 review
1 helpful vote
  • Send Message
April 10th, 2023
Verified purchase

Be careful and do not buy from Rotita. I bought 4 clothing from them. All were small. To make matter worse, I had to pay £28 to send it back. It was so annoying and frustrating and I would never buy from such a site again. Most sites such as Shein have free returns even though it's not based in England. They're reap off and their sizes are incorrect. Clothing are also so light and looking cheap.

Tip for consumers:
I would say be careful from buying from Rotita site especially if you live in England or outside United State of America. Rotita clothing material are cheap looking and the cost is more than buying from UK stores that have good quality. Even sites like Shein , ebay and Amazon have better quality clothing with cheaper prizes including free returns unlike Rotita.

Products used:
I could not use any of the clothes from Rotita as they all run small. I was told returns are free but paid £28 for returns and was told by them I would be paying custom fee too which will be an extra cost.

Thumbnail of user rosil2
Florida
1 review
3 helpful votes
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April 14th, 2021

This company not only charged me twice for my order but also sells items representing something different. Their quality of this item is completely different than the one described. More over, I have been trying to return the item for a refund and they are giving me the runaround.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi, Rosi L.

Sorry for the inconvenience.
Can you tell me your order number?
I will check and solve it for you.
Looking forward to your reply.
Sincerely
Rotita

Thumbnail of user johannam105
Arizona
1 review
2 helpful votes
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May 10th, 2021

Do not buy products from this company! I received an extremely poor quality dress and when I tried to return it they asked for pictures which I sent and have not received a response since. It's been 2 weeks now.

Tip for consumers:
That they won't reply to you if there's a problem

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi, Johanna M.

Sorry for the inconvenience.
Please tell me your order number.
I will handle it for you.
Looking forward to your reply.
Sincerely
Rotita

Thumbnail of user eleashamk
Texas
1 review
1 helpful vote
  • Send Message
August 19th, 2023

All items I bought were cheaply made and looked nothing like the picture. The earrings were colored wrong, missing paint color/gems, and falling apart. The swimsuit stinks like strong chemicals no matter what I do. The shelf bra is not long enough (doesn't even cover breasts) and even if it did, the elastic is not tight at all. And the bottom is not finished - the material is just cut off, no hem or anything. Just horrible quality all around.

I am also unable to log back into my account. I have reset my password numerous times to no avail. Bad company, frustrating website, horrible products.

Products used:
None

Value
Quality
Thumbnail of user jeanettep123
New Jersey
1 review
21 helpful votes
  • Send Message
September 13th, 2021
Verified purchase

I ordered a bathing suit.
Rotita sent me the wrong one.
I notified Rotita immediately and returned it.
Now they are charging me extremely high shipping costs which Rotita inflated!
Rotita will not give me a full refund.
They're telling me that shipping costs are not refundable. My God. This was Rotita's error.
I did nothing wrong here.
How is the happening?
Stay away please.
If they don't have your item in stock, this is the game they play and get your money!
Rotita is deplorable for cheating me.

Tip for consumers:
Never ever buy from Rotita!

Products used:
None. Returned bathing suit. Rotita sent me the wrong one. They did it on purpose.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi,Jeanette P.

Sorry for the inconvenience.
Can you send the picture of the wrong product to our customer service?
After checking, we will give you a reasonable solution.
Please contact us by live chat, or e-mail service@rotita.com.
We are pleasure to help anytime you need.
Thanks
Rotita

Thumbnail of user susang2087
GB
1 review
7 helpful votes
  • Send Message
May 12th, 2021
Verified purchase

I returned an item that was a terrible fit and cheap material on 13 April 2021, following all their guidelines. Adding the postage cost to the item.
After repeated emails, I still have not received my refund.

Abysmal service and abysmal company.

Would advise anyone not to use this company.

Tip for consumers:
Don't use them!

Service
Value
Shipping
Returns
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi,

Sorry for the inconvenience.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Best wishes
Rotita

Thumbnail of user ethelannek
Alabama
1 review
9 helpful votes
  • Send Message
September 23rd, 2021
Verified purchase

Very fast service! I hesitated before ordering, having read some frightening feedback as well as positive reviews, especially since I planned to order from sale selections which I would not be able to return. I also ordered cautiously size wise, and erred on the large side.
Love both suits but in one case the bottoms are saggy and the other far too brief for my figure, so I would really appreciate an option for selecting top sizes separately from bottoms! As far as the separate bottoms I ordered, in each case they are a little too large also. Love colors and fabrics, and adjustable straps!

Thumbnail of user kayd194
GB
1 review
1 helpful vote
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August 25th, 2021
Verified purchase

I am always concerned about buying in the UK from the USA. I was right. I purchased 5 items and returned them all. I received no refund. By the time I challenged them, the Return receipt had been lost. Despite frequent "on-line chats" I am still over £ 100 GBP out of pocket. Never again. I will only but from the UK in future where businesses are honourable.

Tip for consumers:
Don't buy from these people.

Products used:
Swimwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customer,

Sorry for the inconvenience.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Rotita

Thumbnail of user lindaw2343
Illinois
1 review
0 helpful votes
  • Send Message
January 13th, 2022

I purchased 2 dresses from Rotita for $76 and never received them. They declined a refund too. The. Tracking number said it was delivered to my mailbox, but it was not and they were unwilling to offer a refund. They are in Hong Kong so it isn't worth the headache when ordering from these out of country places.

Products used:
None. The dresses never came.

Thumbnail of user fredar5
North Carolina
1 review
14 helpful votes
  • Send Message
June 7th, 2019

DO NOT ORDER FROM LILIGAL. You cannot return an item. They make it impossible. I ordered a shirt. Way too small to size. Cheap material. My worst purchase ever. They won't be around long. STAY AWAY! Do not deserve one star. Should be minus 10.

Thumbnail of user jills1137
Georgia
1 review
0 helpful votes
  • Send Message
December 21st, 2023
Verified purchase

I put 2 items in cart. It did not place order or give payment information. You took it upon yourself to place order of dress and top and charge $73.19. Do not contact me anymore. Remove me from email.

Horrible, the girl was supposed to have someone email me, but got only advertisements.

Thumbnail of user camerons387
Canada
2 reviews
1 helpful vote
  • Send Message
January 31st, 2023
Verified purchase

Took awhile for the order to arrive, but not so long as I thought it was lost. Just not super fast shipping. The swimsuit itself was true to size, good quality and material. Very pleased with the purchase. Would definitely order again. 5 stars even though shipping was slow.

Thumbnail of user morganm456
Mississippi
1 review
0 helpful votes
  • Send Message
October 7th, 2023
Verified purchase

So I stumbled upon an ad for Rotita while shopping online. I visited and found a bathing suit and two tops online which I loved so I placed my order and received a pair of earrings as well. I looked up reviews after my order was placed and got a not so good feeling. But I have to say shipping did take a couple weeks but overall I am so satisfied in the shirt and bathing suit I bought. I did go a size bigger than what I normally wear because most anything I've bought online runs a tad small. Thank you Rotita for allowing me to shop on your site I love the new swimsuit and top!

Tip for consumers:
seemed legit shipping does take a little while but that’s okay as long as i’m informed

Products used:
bathing suit earrings and top

Service
Value
Shipping
Returns
Quality
Thumbnail of user jalenet2
Oregon
1 review
4 helpful votes
  • Send Message
June 15th, 2022
Verified purchase

This company is a joke! First off the material is the cheapest material i have ever seen it looks like im wearing a damn diaper. I hd to order an XXl i am and Large woman. My order took over a month to get to the US and the reps from the company would say " just wait till you get your order you will be so happy" heck not this is the worst bathing suit ever. I had to even put my own padding into the top of the bathing suit to make it even have double padding for my breast just to hold them up! What kind of international company is ripping people in the UNited States off like this please take this website down immediately they should not be allowed to sell anything i dont even want this or wear this in public im afraid to get it wet and see what happens! Ridiculous cheap company who rips people off

Tip for consumers:
the site is called Rotita.com they are advertising bathing suits like crazy on facebook for good prices and the bathing suits look like nothing like what the models have on its and international company the worst i would stick with Cupshe if i was anybody else they are the best i have found out

Products used:
Bathing suite

Service
Returns
Thumbnail of user clairet113
Florida
1 review
38 helpful votes
  • Send Message
June 1st, 2021
Verified purchase

Ordered 6 bathing suits, larger than my size since I knew it was coming from a country where everything is tiny - got them, none of them fit, asked for a return label, got it and that was the end - I had to open a case with paypal to get my money back - they conveniently never responded to my emails or let me log in - thank god for paypal or I would have been out $160.00 from these scammers - buy USA people, these clothes are not sized correctly and look way better in photos than they do in person

Tip for consumers:
stay away from this company, buy USA made clothes

Products used:
none - all items smaller than stated size

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi, Claire T.

We are sorry that our products did not satisfy you.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Sincerely
Rotita

Thumbnail of user lainl1
Illinois
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

I really love all my choices I gotten a lot of compliments on my dresses, love the swimwear

Reason I chose this business:

Because it started with swim suits wanted swim shirts with a bra and they seemed to be the only place I could get long sleeve ones since I’m fair ski and they are really cute

Reason I chose this product:

I just like the style of clothes they hav

Thumbnail of user weeksv1
Kentucky
1 review
2 helpful votes
  • Send Message
May 27th, 2023
Verified purchase

I love my swimsuits and the quality is great! One of them was too large and i found it difficult to return because you can't talk to anyone by phone. I emailed them but no one emailed me back. Definitely needs better customer service options.

Thumbnail of user peddys
Tennessee
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

Everything is as described good quality, great prices fast shipping

Thumbnail of user conniec801
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

Very satisfied with my purchase. Everything I bought fit perfectly and is very comfortable. Other purchases from online sites the clothing has been itchy or made of poor quality material. But these are stretchy and breathable

Thumbnail of user julier787
GB
1 review
3 helpful votes
  • Send Message
July 1st, 2021

Terrible. Scam site. Takes orders with no ability whatsoever to deliver the goods in any sensible time scale. Do not order from them under any circumstances.

I ordered some swimwear first week of June, they promised it would be with me by 29th June at absolute latest. By 1st July their own tracking information shows that it hasn't even left China yet! It's of absolutely no use to me now at all, will arrive far too late for my holiday. And they've flatly refused to give a refund even though I've told them that I no longer consent to being part of this sales contract given that they unilaterally substantially changed the terms of it.

Service
Value
Shipping
Returns
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi, Julie R.

Sorry for the inconvenience.
Can you tell me your order number?
I will check the status of the order and solve it for you.
Looking forward to your reply.
Best wishes
Ritita

Thumbnail of user kalyy
California
1 review
0 helpful votes
  • Send Message
September 8th, 2015
Verified purchase

"I love it. Looks like the photo and very comfortable. I am around 132 pounds 5""5 ( if anyone needs some reference) and got an 8/10 dress. Also, the straps are adjustable and delivery came hours earlier than expected. (:
The shorts part had a small elastic waistband to conform
"

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasjotg
California
1 review
0 helpful votes
  • Send Message
July 31st, 2015
Verified purchase

I purchased a Black White Long Sleeve Striped T-Shirt from Rotita.com. I got the delivery as mentioned, delivery and product was fine. I've gotten compliments on how stylish this dress looks. Support service is very good. I’m planning to buy a few more for gifting later to my cousins.

Service
Value
Shipping
Returns
Quality

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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