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Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.
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Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!
I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!
So sexy! I believe that this little outfit will make any body type super-sexy since it was flattering on me and I'm not a very curvy person. It goes well with any kind of lacy underwear and stockings. Super hot item I'd purchase again!
So many options, such a wide variety of clothes- for all super cheap with good quality! You can look at other people's reviews and pictures to help you make the decision, and they have dandy little size charts for each item as well!
I bought a couple of dresses for my partner before Christmas 2015 and they were pretty good. Not the best finishing off of the clothes but the style and prices were great. Some would say too low. The dresses took approx. 2-3 weeks delivery to UK from China. I did get emails at the time of order and tracking info so I could track them. Loads of emails followed with money off vouchers up until approx. 3 or 4 days ago but looking this morning looks like their website has been taken down. I assume they've gone bust rather than a scam. I think the people who ordered and didn't get a confirmation email or they did but no garment arrived prob just when they went out of business. Credit card or Paypal orders should mean you'll get a refund.
Unlike other foreign merchandise sales markets, you're truthful and faithful to your international customers, and that's how to do business. Am suggesting that you give more discounts on orders over $80 or $100 next time m
No customer service, Canned lie responses to inquiries. Been waiting since July. I have requested information on the order 3 times and each time I get an automated response stating that it will be there in a week which of course never happens.
I really enjoy Rotita.com selection and their great style. In my experience this has always been an awesome shop to rely on for gifts that women love. They're fast, friendly, fashionable, and reliable. Very fun and cool brand
Very sexy swimwear! First it arrived quicker than expected date, which is a plus because I needed it for my Hawaii vacation. Next its really sexy! Everything is attracted me. The most important is that their quality service. Patience to help you choose your suitable size. Excellent site!
Don't bother ordering from this company. They are based in China so you will NEVER be able to do an exchange or return... you're stuck with whatever you ordered.
I guess they think a "one-time" customer is better than no customer at all.
As a heavy women finding sexy clothes is very difficult. The swimwear tops have got me numerous compliments but more important I feel sexy and beautiful in them. Thank you for your products and outstanding service.
Oh. Where to start this dress. Order XL could have used a Large for better fit the bottom material has a thin slight stretch and the embellishment on front are very cute, you can add a blazer for night wear wish it came in more colors.
This is by far the worse site you can get your clothes or anything from. Customer service sucks! Shipping was late can't even track, the product itself is awful looks nothing like what they portray it to be, sizing is wrong (too small). Never again I do NOT recommend anybody buying from here because if you try to return the item, it won't happen. Super pissed ex customer.
Hello,
We are sorry for what happened.
Could you please attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)
Ordered 5 items from this company only 2 any good yellow lace dress lining that short you could see my bottom. Top that was supposed to be fits all is way to tight and one dress looked disgusting on. Wish I had of read reviews before I purchased. Refunded a small portion of my money as credit bought a top for my daughter but will never use them again.
Dear customer,
We are sorry for any trouble and we totally know your feeling.
Please take it easy to contact us http://www.rotita.com/support.php
Attach the photos of the items you received and the order no.
We will reply you asap.
Thanks a lot
This has to be one of my all time favorite purchases. I was in desperate need for a dress that looks good but not too out of place at classy dinners. Every dress in the stores had big cleavages or just looked terrible, unlike this well done one. Thumbs up!
I understand that ordering any garment from a site that offers 80% off designer prices would be a gamble, but this was just laughable. Ill fitting, poorly sewn, cheap fabric with cheap details... they are just so bad it's funny. Reminded me of tacky flea market clothes. It was too good to be true, but I felt I had to try. Don't make the same mistake I did. Save your money for something better.
Hi M R.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Received my first order today on this website and I'm amazed at the quality and speed of postage. Amazing value for money will be ordering again! This dress is lovely and unusual I can't wait to wear it out
I am a huge Rotita fan! My ordering experience was quick and painless. Their prices are great, and I received the items just as described quicker than they projected! I'm really happy with my purchase and will definitely be purchasing again. Their lace dresses are to die for. I highly recommend this company to anyone who loves looking stylish while staying in budget.
This company is the worst. Fast shipping is a gimmick to get your money and the nice clothes are not what they seem. I purchased two outfits and one was busted in the package with thread hanging out. The other was perfect. Said it would take 3 days and took a week. I really hate how there is no call center or customer service reps. I kept receiving emails about my refund through a ticket that offered me $3.00! For my damaged outfit!
Hi Prendince,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
They sent me a damaged swimsuit and the wrong size dress but will NOT refund my money and pay return postage. They just keep asking for your understanding! What about the fact that you are out of pocket! DO NOT be tempted to buy from this site. They should not be allowed to trade. Worst sellers on line. Only gave 1 star as no option to give ZERO stars!
I ordered what looked like a really nice casual hooded dress and gym top. They arrived and were of the poorest quality and looked nothing like the pictures. I was given no order number and tried to contact customer service via email with several late badly worded unprofessional responses advising me to try selling them on eBay rather than return, then offering 30% refund instead of return, they also advised i would have to pay fro shipping and would only refund 60%. It has taken about 4 emails of me asking for a return address and them trying various tactics to avoid giving... i still havent received to writing this review as a helpful warning to others
Hi Grace,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I place an order January 6th and still have yet to receive my items my tracking information still shows that its in China. You guys need to provide a number that US citizens can contact if your going to ship world wide. In addition on the website you make it seem like people will receive their package with 5- 7 business days. I'm highly upset about this and will never recommend anyone or buy another garment from your website the wait for the package is entirely too long.
Been close to a month and have not received my dress and bathing suit. You call the number and nobody responds. I did get an email from them after complaining I didn't receive anything and they said I can get 20% off next order! Don't do it! Total scam website. At least I'm only out about 60 bucks so could have been worse!
Dress looked nothing like advertised; very poor quality; seam coming apart; tried to return within the 30 day window- no phone number to call - everything must be done on-line - it's a major production to even ask an online question without completing a form and uploading a photo. It's ridiculous! I'll never order from this company again!
I have ordered from Rosewe so many times, and always love how fast they do everything, from processing to shipping. The materials were very good quality and the sewing, stitch work was just fine like in any retail stores. I am completely satisfied and will be placing another order this week.
I've been shopping here for 10 years now. From clothes to beauty products to accessories. All of my purchases were in good quality, cute and affordable. A lot of different products but easy to see which one you needed the most. They also have safe packages which keep your product intact. So may brands which I so love. 10-10 rating I must say.
After reading the reviews on sitejabber, I decided to order a couple of dresses, tops & accessories from Rotita and will definitely be a returning customer! Website is super easy to navigate with a huge choice of products, really easy to order & checkout via PayPal. Great value for money too (I even nabbed several dresses for under $20)! Discounts are run on most items adding more value & the free shipping is a nice touch. Received my order in good time expecting to "get what I paid for" in terms of quality & cheap prices yet I was extremely impressed by the quality of the clothes. Nice fabric, doesn't look like it will wear out quickly either, simply wash and wear. Customer support was very helpful & quick in their response for the little questions I had.
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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards