• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
See all photos
How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user jacksono6
New Jersey
1 review
0 helpful votes
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July 3rd, 2017

I have ordered from Rosewe so many times, and always love how fast they do everything, from processing to shipping. The materials were very good quality and the sewing, stitch work was just fine like in any retail stores. I am completely satisfied and will be placing another order this week.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hopew18
Georgia
1 review
0 helpful votes
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June 28th, 2017

I've been shopping here for 10 years now. From clothes to beauty products to accessories. All of my purchases were in good quality, cute and affordable. A lot of different products but easy to see which one you needed the most. They also have safe packages which keep your product intact. So may brands which I so love. 10-10 rating I must say.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hayhowc
Australia
2 reviews
0 helpful votes
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October 19th, 2021
Verified purchase

Received my order much sooner than expected. Unfortunately had to return one item which was duplicated. This was not all that easy to do but have yet to receive confirmation of receipt by Rotita. Will review experiences with future orders.

Thumbnail of user zhannal2
New Jersey
1 review
0 helpful votes
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September 29th, 2017

After reading the reviews on sitejabber, I decided to order a couple of dresses, tops & accessories from Rotita and will definitely be a returning customer! Website is super easy to navigate with a huge choice of products, really easy to order & checkout via PayPal. Great value for money too (I even nabbed several dresses for under $20)! Discounts are run on most items adding more value & the free shipping is a nice touch. Received my order in good time expecting to "get what I paid for" in terms of quality & cheap prices yet I was extremely impressed by the quality of the clothes. Nice fabric, doesn't look like it will wear out quickly either, simply wash and wear. Customer support was very helpful & quick in their response for the little questions I had.

Thumbnail of user beenb
New York
1 review
11 helpful votes
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September 21st, 2017

This is another garbage clothing company... cheap, costume-quality fabric in faded colors, unfinished hems, I could go on and on.

Read the positive reviews carefully. The grammar is awkward, tenses are incorrect and the same turns of phrase are used over and over again. They've finally hired someone to author more lies about their quality and service.

Return shipping to China will cost you as much as your original purchase... do your homework, check out "What I ordered/what I got posts for the truth.

If you simply MUST learn for yourself, please don't trust your credit card number to these bandits.

Thumbnail of user lisap2225
Wisconsin
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

I had to return/exchange a swim suit I bought from Modlily and so far the experience has been seamless! They have communicated with me on the status of my return thru their site, which is very easy to use. Nothing but good to say about them!

Thumbnail of user catd11
GB
1 review
13 helpful votes
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November 24th, 2018

Just horrible. Would put you off ordering online. I ordered what looked like very nice, distressed leather boots, what arrived were shiny plastic, horribly uncomfortable and the ugliest boots I've ever seen!

Thumbnail of user susiey4
Germany
1 review
19 helpful votes
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August 9th, 2018

This company isn't only dishonest and fraudulent they have a serious lack of intelligence. Stay away from them. It will cause you so much frustration you'll wish you never heard of the name Rotita! If there was a blank star I would have chosen that one.

Thumbnail of user mariemb5
GB
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

I've been purchasing from Rotita for really long time ago and it's safe to say their clothing quality is so brilliant and also love getting compliments whenever I wear one of them pieces! Highly recommended, really 5 starts from me.

Thumbnail of user christinac890
California
1 review
0 helpful votes
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September 18th, 2021

I ordered in June and was given "we are working on your order". It's September, no updates and when you hit view order status the link is broken. I've sent and did not receive a response in the one day that is stated it takes to respond. I'm hoping for a refund in my most recent email. Let's see!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customer,

Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order.
Looking forward to your reply.
Best wishes
Rotita

Thumbnail of user shannonp462
Ohio
2 reviews
10 helpful votes
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June 10th, 2022
Verified purchase

I've ordered from Rotita once before without issue. This time is different. I placed my order on April 4,2022. I am still waiting. I have been told my order would ship within 3-5 days, but those days have passed and still no shipping information. The money left my account promptly after order placement. Customer service has been no help as they have lied to me about shipping already. How long are we going to use Covid as an excuse? Enough! Very unhappy with Rotita in all aspects right now.

Tip for consumers:
Just don’t

Products used:
None, because they never arrived

Service
Value
Shipping
Thumbnail of user jillb30
Minnesota
1 review
13 helpful votes
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March 8th, 2015

Rotita.com is a fraudulent website. I used my hard earn money to buy some new dresses in the total amount of $99.95. I also payed extra for expressed shipping. On their website they stated the products will be shipped in 24hours. LIES! These thieves withdrew the $99.95 from my credit card the very first day of my order. A week had past and I still didn't get a email from them about my product being shipped. 2 weeks, nothing! I sent them numerous emails and no one got back to me. It has been over a month going on two months and they still haven't respond nor shipped my products. I am so furious because these Asia base company uses their cheap prices to rip us Americans off. Please do not ever buy from these company, if you do, you'll be very sorry like I am!

Service
Thumbnail of user juliem73
California
1 review
13 helpful votes
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March 4th, 2015

If I could give them negative stars I would. Took my money in a matter of seconds and never shipped my item. 3 weeks, and 4 messages to them later they had made no effort to ship my item. After multiple requests to cancel, they are trying to charge me a handling fee... nothing was ever prepared for shipping. Almost non-existent customer service. I am glad I only spent $36.00 and not more. This place has horrible reviews all b. S. over the web and should be shut down

Thumbnail of user mckowenc
Oregon
1 review
3 helpful votes
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August 7th, 2022
Verified purchase

I followed your exchange instructions and filled in all the feels that were necessary and it would not let me submit. I tried this several times and now I'm having trouble trying to get a hold of anyone and there's no customer service phone number provided.

Thumbnail of user barbw160
Canada
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

I was initially very frustrated thinking the swim suits were sewn incorrectly. They should have been mailed the way they are worn, not inside out. That style swim suit is difficult to understand until you finally get it right!

Thumbnail of user amandav654
Florida
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

So far so good. I had messed up and ordered two of the same shirt. After sending customer service a ticket response, they were back with me within 24 hrs helping me to choose a different color shirt. No hesitation on their part, now to keeping my fingers crossed that the shirts fit. :)

Thumbnail of user tilikam
California
1 review
4 helpful votes
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July 22nd, 2015

After I get my items I will not purchase anything from this website ever again. I purchased 2 items and paid extra money for fast shipping ($11) and my item hasn't even been shipped out yet and it's the third day. I can't even gotten a direct answer nor a tracking number. They keep saying my order is in process if I was going to wait for 7 Plus days I would have just had picked standard! Amazon and Ally expressed and lovely wholesales are very precise with the items and timing. You guys are waste of time waste of hard earn money

Thumbnail of user lindat51
GB
1 review
2 helpful votes
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April 28th, 2015

ROTITA clothes is rubbish. My cousin bought two dresses from them a couple of days ago, when she received her delivery, she was in tears. The dresses were nothing like what shows on the site. We are both very disappointed with the poor quality.

Thumbnail of user rociow
KR
1 review
5 helpful votes
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November 3rd, 2015
Verified purchase

I am a HUGE fan of this site, they always have deals and their customer service is great!
All the clothes and jewelry i've gotten from there are amazing quality and even a privet carrier delivers my items.

Thumbnail of user laurab106
California
1 review
0 helpful votes
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August 31st, 2015
Verified purchase

Exceptional value! Very comfortable, cute and can be easily dressed up with little sweater & heels or down with flips. I'm ordering more in other colors! I'm 5'6" and unlike other Maxi dresses I've purchased, this one is the perfect length. No alterations needed!

Service
Value
Shipping
Returns
Quality
Thumbnail of user eoffc
Missouri
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

My items arrived in a timely manner. They were exactly as described and very pretty. The swimsuit top is especially cute. I just wish the built-in bra was a little tighter. I would definitely order from Rotita again!

Thumbnail of user bianchad
Malta
1 review
4 helpful votes
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March 2nd, 2016

If there was a dislike button, I'd have used that - this site doesn't even deserve one star. The dress I ordered on Christmas eve 2015 arrived yesterday, the 02 February 2016. Not only that, the fabric of my purchase looked nothing like the photos posted on the Rotita site. This dress is thin, shiny and transparent - and really trashy looking. The only upside is that it actually fit... although I could hear the thread snapping as I put it on. Absolute rubbish product. Another thing I'm noticing is that this Chinese sites are deliberately disguising the origin of their products and you only find out they're being posted from China after you've paid. This is also happening on the Amazon sites and I no longer buy stuff from them either.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Biancha,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Thumbnail of user veronicaw26
Illinois
1 review
7 helpful votes
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November 6th, 2016

One star was required! They should have negative stars for this one! Size accuracy, quality of garments and customer service are all seriously lacking! Their size chart states that an XL is 42" bust. That is not true it is more like 36". I ordered 4 dresses none of which I can wear. The fabric on one is a very cheap cotton, although it looked nice enough for the office online. On another the fabric belt arrived with a tear in it. I was supposed to have next day shipping; it took over a week for my stuff to ship. This company is a total waste of time and money. Do not buy from them or you will be disappointed!

Thumbnail of user kateb69
GB
1 review
5 helpful votes
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January 27th, 2017

Awful. Cheap and nasty. Paid for express delivery. It arrived three weeks after. I have never known anything like it. No paperwork to return the garment. Non committal response to challenge. Waste of over £30. Have now been sent a further bill for by TNT for £30.39 for import duty. So I have wasted over £60. Please do not be conned. They should be struck off. Have threatened them with Watchdog. Now have overall rated them at five stars. Another scam.

Thumbnail of user clk6
Idaho
2 reviews
118 helpful votes
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July 3rd, 2020

These clothes look nice in photos, but are actually terrible quality. I ordered several tops--some had badly mis-aligned buttons or mismatched fabrics. Others were too small, although all items were supposed to be the same size. Then it was a big hassle to return them--Rotita required photos of my items before they would give me the return address. The return postage was more than $20--a huge waste of my money and time for items that were completely unwearable.

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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