• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
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How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user lizg37
California
1 review
6 helpful votes
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April 5th, 2017

I should never have ordered from this site; I didn't realize it was one of these Chinese scammer fashion sites. See they get your money no matter what because they get you on the hook for return shipping which costs an absolute fortune (but costs them practically nothing). I'm kicking myself for not reading their "Easy Returns!" policy before purchasing. I ordered the dress as sized based on their website size chart - the dress is at least 3 sizes smaller than the size chart claims. It came with no tags, no packing slip, no receipt - which is never a good sign. It cost me $31.47 to buy and will cost at least that to return it. I wish I had checked for reviews of this company before I wasted my money on this toxic chemical smelling dress.

Thumbnail of user tinlyh
KR
1 review
0 helpful votes
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June 9th, 2017
Verified purchase

Very good online chat service, can help u with any questions! The cloths are nice but just run small in general, so order a size up. Pay attention on the size details in each items, it is not 1 size fits all. GREAT and You cannot missed it!

Thumbnail of user annap111
Florida
1 review
0 helpful votes
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August 28th, 2017

I am pretty modest when it comes to swimwear, so I like having a suit that covers as much as possible without making me look ridiculous and old fashioned. This suit most definitely meets those criteria. I'm not worried about falling out of the suit when swimming; it's not too low cut. It fits comfortably and hugs in just the right places. The colors are really nice too, it's a super cute combo for doing my gardening and getting a good tan. The tank arms are adjustable, and the waist of the shorts has a drawstring to keep you more secure. The top also has a tie for the left bottom side, I like that so it's doesn't hang loosely and accidentally slide up when you are playing around outside.

Service
Value
Shipping
Returns
Quality
Thumbnail of user antheac4
New Zealand
1 review
0 helpful votes
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March 6th, 2022
Verified purchase

Great service my clothing item took about 3 weeks, able to track item easily. Swim wear was beautiful and just like the photo advertised. Take notice of the sizing, look at the size chart before purchase and you will be very happy order.

Thumbnail of user jaswanthis
Indiana
2 reviews
0 helpful votes
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August 17th, 2021
Verified purchase

The outfit I oredered was a blue maxi dress with high low style at v neck front makes it look more elegant the fabric was made of super quality got many compliments from my friends wore for a girls night out it's perfect for parties or date nights, the dress is true to size must buy one at a affordable price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user judyo39
Connecticut
1 review
21 helpful votes
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July 15th, 2019

It took almost 2 months to get my order. Once I did it was so upset. The blouses were very poorly made and one did not look anything like the shirt I ordered. They expected me to take pictures and describe what was wrong before refunding my money. We went back & forth for over a month. I settled for 1/2 my refund and was able keep the shirts. Last night I was searching for some clothing I no longer wear to give to a neighborhood woman. I pulled out one of the shirts... tags still on and noticed that the plastic bag it was shipped in stated "L". When I looked at the tag on the shirt it said "XS-S". To avoid a huge headache, avoid Rotita! They are the worst company I've ever dealt with.

Thumbnail of user sandit17
Alaska
1 review
29 helpful votes
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July 22nd, 2020

I purchased 106.00 worth of clothes(4 shirts). They refunded me 35.00 back stating that things changed in the meantime. First when I exchanged them one wasnt available So they gave all money minus 7.99 because I printed label even though i paid my own shipping. Then in the 3 exchanges they increased the price by 14.00 even they were the same price or cheaper. So I requested a refund for the other 78.00 and they gave me 24.00. They change their policy midstream and dont even tell you. I would not huy from this company total rip off and customer service sucks!

Thumbnail of user cathym1094
New York
2 reviews
0 helpful votes
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May 30th, 2022
Verified purchase

Unfortunately, the items I ordered did not fit. However, Customer Service responded to me right away and was able to take care of my issues without a problem. I will order from them again in the future!

Thumbnail of user jimp110
GB
1 review
4 helpful votes
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December 2nd, 2016

This is the worst piece of clothing I have ever seen. My wife ordered a coat that looked amazing on their site. Honestly it is embarrassing and no one would be stupid enough to wear it. It looked like a blind 100 year old brain dead with no hands had made it. Do not go near this lot as they are a disgrace and you are just throwing your money away.

Thumbnail of user tamaraj220
Florida
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Your size charts are not working, for me anyway. I look at the size charts, measure myself & still the shirts come either to big or too small. This is gonna be my last order, I'll go where I can try things on.

Thumbnail of user jimenezk1
California
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

My experience with this company was surprisingly excellent. I worried about ordering from them. But received updated emails about shipping. I liked how they sent what was in stock and didn't wait to send the whole order.

Thumbnail of user normao1
GB
1 review
8 helpful votes
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March 7th, 2015

This website is absolutely disgraceful! Took approx 5/6 weeks for 2 items to arrive... 2 dresses, which are of very poor quality and so I began contacting them about the return process. They say they will reply within 24 hours but it took about 8 days to get a reply & I have 3 different 'ticket' communications going with them. They basically will do anything to try and retain your money... offering 60% return, giving credit for buying new items, suggest selling your new items online or gifting them to friends! They are elusive in their replies and just copy and paste the same responses over and over! AVOID THIS COMPANY! I only wish I had read the reviews before buying

Tip for consumers:
DO NOT USE THIS SITE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user harmanw2
Pennsylvania
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Rotita shopping experience was fun. I kept some swimsuits and returned 2 that didn't look nice on me but were great quality. The return process was a little confusing at first because they use a ticket return method. I did receive my refund of the entire amount in 5 days. I will continue to shop with Rotita.

Thumbnail of user danaa11
Japan
1 review
1 helpful vote
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August 15th, 2015
Verified purchase

This is a very nice site full of great deals! I don't know what other people have experienced but every time I've ordered from here, I'm very satisfied. I’ve ordered from here more times than I can count, and I’ve never regretted a purchase. And on the very rare occasion that there’s a problem with my order, customer service always managed to take care of it right away. Highly recommend!

Thumbnail of user timeshab
California
1 review
5 helpful votes
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December 1st, 2015
Verified purchase

I purchased this dress for my 13 year old niece as payment for babysitting. She viewed the size chart and the dress fits great! She is a big girl so I anticipated sizing problems but that didn't happen! I ordered myself one in another color and I am anxiously awaiting it's arrival. Just be sure to check their sizing chart before ordering. Will definitely buy mire dresses from this Website.

Thumbnail of user luciad5
California
1 review
2 helpful votes
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October 20th, 2015
Verified purchase

I have always been afraid of buying clothes online because you never know what type of material you will get, well, i decided to give it a try since it looks so good on the picture. In general, this is a very nice formal, thick, soft dress. That I recommend you use during fall or winter.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinac69
Texas
1 review
3 helpful votes
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March 28th, 2016

Horrible, horrible quality! Took at least a month to receive the order and it's laughable! The dress is a completely different material than pictured on the site, a different color and barely worthy of being a costume! I ordered an XXL and it's probably a size medium. It would maybe fit an average sized 10 year old! Ridiculous looking! I ordered the cute bikini top with long skirted bottom and that too looked completely different in person. Super sheer skirt and such poor quality. Again, these garments are barely costume worthy and SO NOT WORTH IT! Wish I would've read these reviews first! Only read those on the site, which there were quite a few, so I thought it'd be worth it to check out a couple items. Those reviews are clearly fake because no one could really like these poorly made things that shipped from China!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Christina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards,

Thumbnail of user annam186
GB
1 review
3 helpful votes
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December 14th, 2016

I ordered a dress which took 3 weeks to arrive ( didn't know it was coming from China!) Terrible quality. Colour and size was nothing like the website photo. One sleeve longer than the other. Really cheap and nasty - even for a low cost outlet. When I asked for a full refund, as promised for faulty goods on their website, they offered me 20%, plus said I would have to pay for shipping back to China. I obviously refused. Now they have offered me 35% and told me to keep the item! These people are not a legitimate business. Please avoid at all costs.

Thumbnail of user briet
New York
1 review
6 helpful votes
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February 1st, 2016

This site is a complete scam! I wish I had read the reviews before I ordered from it, if you're considering ordering from them please read several reviews before deciding to do so! Customer service is horrible, or rather nonexistent. I ordered on January 16 with expedited shipping, it's now February 1 and according to my tracking number my merchandise is still overseas. I've submitted five tickets with the same response every time, to 4 days it should arrive. I would sooner through my money in the garbage then use this site ever again or recommend it to anyone. After reading several reviews myself after the fact I have a feeling I will be fighting to return my items for a refund once they finally arrive.

Thumbnail of user inac8
GB
1 review
5 helpful votes
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March 30th, 2017

I have never seen such terrible quality clothes! This might be acceptable in China but certainly not what one expects from clothing sold in the U. K.

Order arrived quite quickly from a return address outside London, I returned the goods immediately, fortunately I sent them back by Royal Mail "signed for" so they have stopped disputing that but now they offer to refund a fraction of what I paid.

I wish I had looked at the reviews before ordering. I am so ashamed at having been duped.

Bad, bad, bad. How can they be allowed to keep trading?

Thumbnail of user traceyp22
GB
1 review
14 helpful votes
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March 9th, 2017

Despite using Rotita's own size conversion chart and their reviewers advice on sizing, two of the items were far too big and the other way too small. The quality of the items is appalling - especially one of the dresses that looks like a particularly talentless child's rendering of the dress in the photo.
When I contacted the company about returning the clothes they replied that I should 'be kind' and give them to charity or sell them because it would be 'not worthy and troublesome' to return them to China! Thus far they have not given me a return address. The reviews on their site are either fake, paid for or written by the same four year old who made the dress they sent me.
Caveat emptor - buy from this company at your own peril.

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user katm30
Australia
1 review
10 helpful votes
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July 31st, 2016

Item received looks nothing like in the photo. No labels, tiny sizing, absolute rubbish! No reply to email from so called "customer service". Save your money and stay away from this mob!

Update: They offered a refund but I won't bother sending it back and I won't be ordering from them again.

Thumbnail of user michellem233
Australia
1 review
7 helpful votes
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January 24th, 2017

Do not order from this company. Biggest rip offs ever. Don't expect to receive it for 6-8 weeks... and then be prepared that it will be 4 sizes too small and not made of good quality fabric. Don't waste your time or money with this lot. Check the online reviews before purchasing.

Thumbnail of user lorrainew28
GB
1 review
4 helpful votes
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June 10th, 2017

Ordered 2 tops unable to send 1 back which was not even the same top I ordered was charged double for my order and is impossible to get to speak or contact anyone. This is clearly just a dishonest money making scam cheap (or so they advertise) flimsy products... please think twice before throwing your money away to these scammers!

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Thumbnail of user sammys28
Minnesota
1 review
10 helpful votes
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May 18th, 2017

I thought it was odd that I haven't received shipping information... it has been close to 2 weeks yet they took the money out of my account instantly. I purchased a few swim suits from different sites online in hopes I'd find one I loved and return the others. The only reason I purchased this suit is because the website said "easy returns". From reading the reviews it seems this will not be the case and I do not have high hopes for it. I have already called two different phone numbers from their customer service with no response and one was even a busy tone. Thank god I only spent $30.00, but still, I'd love to see some customer service!

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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