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Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.
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Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!
I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!
What I lover most about this site is that they have bunches of new arrivals every day. I could always find the items I like. Sometimes my products quality is even better than I expected. There is no reason for me to not love it.
Took forever and an intentional hidden information on how to get a refund and they basically charged me over $60.00 for 2 cheap swimsuits that don't fit. I returned them and no refund. So they have the product- brand new never worn and my money.
Not only are things well organized and good quality. After I had ordered my product, you get emails right away about confirmation and tracking information. I never lost sight of my dress. And I actually received it a lot earlier than predicted. Customer service is almost available making it easy to have any question and concerns after.
This website is a total scam that I fell for. Pictures are so cute, clothing looks adorable. But it's a very cheap quality straight from a sweatshop in China. The items reek of smoke and I'm certain they will fall apart after one wash. Also watch out for RomWe.com -- it is the same type of clothing scam.
This was my first order from Rotita and I am very impressed with the quality of the material. I ordered some swim suits and they were true to size. I will be looking at more products in the future ( like maybe a dress or two).
They show these beautiful clothes that look nothing like the pictures. Their sizing is horrible. I ordered a coat in a size large and it fit my 9 year old grand daughter who is a child size 14. Don't waste your time or your money.
Love the dress! Nice quality fabric and not see through sheer. Great length, too! Got a lot of compliments. I'm 5'7 1/2" and hourglass figure and bought the Large. I will recommend this site to my friends! Their customer service is also so great; they are so patient to answer all of the questions you asked them
I think that this was an awesome suit. I wish I bought a larger size, but it does fine. Perfect for the modest girl, well made, good fit. This suit is adorable in every way! Satisfied with the shipping speed and considerable service from rotita.com.
Ordered four bridesmaids dresses one of which was custom size, customer services contacted us to double check size as it was a very small dress which was good. Dresses arrived on time in wonderful condition, even better than expected. Well recommended, excellent product and service.
Both dresses I bought looked nothing like the ones in the photos. The material was cheap polyester and so thin that I can not wear them because they are so see through! Do not buy from this site... you will be throwing your money away
Their wide assortment of clothes and low prices are the reasons why I love this site. I always find the things I like in very affordable price. Shipment usually a little bit slow like 3 or 4 weeks. But I still can't help to skim their new arrivals and hunting for cute dresses.
My experience with Rotita was excellent! The product that I ordered (white long sleeve loose shirt dress) was exactly like in the picture and fit very well. Ordering was very easy on their website and it arrived in a reasonable amount of time. Customer service is great and is always on chat when you need them. They have a wide selection of super cute clothes and I rarely see something that is over $20. Highly recommend ordering from this site!
I'm really picky about what fits me since I am so petite. All the products I've ordered thus far has fit me perfectly! The items that I ordered arrived here on the estimated arrival date and they were packaged very nicely and efficiently. No need for a large box if the clothes can fit in a small bag. The prices are very reasonably, especially someone for a college student. Gotta love it!
Foreign company out of the USA. Won't refund me for items I never even received because they say it was delivered... I have never had trouble getting my merchandise from Walmart, shutterfly, and many other companies... This is the only one that I have not got my package... $#*!s
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com
I ordered 3 things 2 of the same thing just different colours and they were one size fits all. I suggest if your any larger than a 10 to avoid ordering one size fits all they are very small. I also got a jacket and that is perfect and fits fine. There are sizing in the description of most of the clothes just keep an eye on those and maybe go up a size of your unsure. My delivery was within the 10 days like I choose and I'm in rural areas so sometimes things take longer.the quality is ok, you get what you pay for, it's stitched and made fine the fabric was just a bit thinner than expected. I am going to buy from them again.
I ordered three swimsuits. One fits just fine, one doesn't have any stretch to it and the other is a little loose. First I was offered a $5.00 credit to my next order and basically asked not to return the item for it would cost me too much. This was unacceptable and now I have been told that I will only get 60% back, which is still unacceptable due to poor quality of workmanship. I am very disappointed in the product & customer service. I would even be willing to exchange the two items, if they would guarantee a better quality item.
Tip for consumers:
I will not be ordering from this company again!
Hi Jacquie,
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. I don't find any order by the e-mail.
I am embarrassed that I ordered from this "company" and trusted their legitimacy. One item too large and other the poorest quality imaginable! Tried to call within their time instructions but never an answer. Please, oh, please beware before you EVER buy from this rip-off company. I just lost a pile of money!
"Elegant dresses, customer service helped me find current trends in my petite sizes, then ordered other tops I wanted. Also found perfect dress for my daughter in Chicago--- wrapped and ready to give as birthday gift. We always find the best fitting current trends here. Thanks! I will always love their lines...
"
This sight promises one thing and delivers nothing. Says 2 to 3 days delivery, still waiting 2 weeks later. Can not get a hold of anyone. No good phone number, no responses to any of the emails. Charged my account within 48 hour off order. This company is a rip of, stay clear.
* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Received a jacket with 11 buttons but no buttonholes. Another jacket is at
Least 2 sizes smaller although the tag says the right size L. Asked for a refund, was told of their return policy which doesn't make sense since they don't have a quality control of their products.
Ordered 3 blouses/shirt, they arrived within a week of ordering that was great, the 3 blouses/shirt fit perfect & were beautiful, they were all sequined type blouses/shirts, made very well, but the colors were amazing, the wine red is stunning, very pleased with my products have already ordered more items cant wait to get them, this company I highly recommend.
The dress only took twelve days for it to arrive; the shipping is pretty quick for it to come from China! Absolutely love this shop. I'll be posting an image later with the shirt on. It's exactly as the picture and they even gave me a yellow belt to got wit. Great quality
Ordered 4 Shirts, all 70/30 polyester cotton... first Rotita send me tracking number, which was empty for 10 days before the actually shipped it, then the order arrived one month after my order was placed, just to discover that none of the shirts had any cotton what so ever. One of the shirts is as stiff as cardboard. When I contacted CS they just replied to send them back via their website... so now I have to pay to return them because they refused to send a prepaid return label... my advise... stay away from this fraudulent company
I am not a customer and never will be. Their ads which show up on my newspaper are so annoying and distracting that it is hard to concentrate on the news content. I have complained on several sites but to no avail. And after reading all the bad reviews, I can see why this shoddy company has to advertise so aggressively. It has few repeat customers! Be smart. Take your business elsewhere.
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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Hi Donna,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service