• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
See all photos
How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user kenziw
Connecticut
1 review
28 helpful votes
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March 24th, 2018

All of the positive (4*+) reviews have obviously been written by the same person or team of person(s). The sentence structure, same 10 descriptive adjectives, grammar shows they are blatantly illiterate, using the word "fitted" instead of "fit" constantly, only one review is submitted every single day, and the name of the reviewer often has their last name repeated (i. E John Doe, Doe). If it were only 1 or 2 reviews like this I'd understand, but every single review is written like a 6 year old and it's so obvious that I don't understand why anyone would think they're real. This applies to not only the reviews on their actual website, but also to this site and many other similar review sites. Even if a person decides to purchase something from them and then return it, the company still makes a profit because they don't issue a full refund. They also count on people being too lazy or forgetful to actually return the purchases.

Thumbnail of user camt4
North Carolina
1 review
1 helpful vote
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April 23rd, 2016

Items were very cheaply made! They looked nothing like what I ordered! I paid for express shipping, and my items took 10 days to come! The fabric is the cheapest fabric known to man and the quality of the work is horrible! Do not bother with submitting a ticket on their site! The options are in poor English! Don't bother with this place! When the ads pop up close them out IMMEDIATELY!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Cam,
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.

Thumbnail of user noralizg
California
1 review
0 helpful votes
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September 17th, 2016
Verified purchase

The item bought came to me several days ago and I gladly found that was exactly what I wanted. Beautiful design, good colour representation or so. I loved it. The size also just suited the index provided in the website fine. A great site to share with my others.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicaj14
Japan
1 review
2 helpful votes
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October 22nd, 2015
Verified purchase

This dress is really a very, very soft fabric blend. Such a shame it does not come in other colors because I would buy them all. It can be worn casually or dressed up to elegantly casual. And yes, as one reviewer said, the fabric for the piece in the front starts from under the right arm and comes down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rileyd19
Florida
5 reviews
3 helpful votes
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September 30th, 2015

What a cool find this site is. There are some styles and prints on here that you will not find anywhere else. And the prices are really low so you don't feel like it's a big risk to give them a try. I've only bought one dress so far, but will buy more. I would definitely recommend checking them out.

Thumbnail of user karilk
Ohio
1 review
37 helpful votes
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March 6th, 2020

Not impressed. Yes the styles and colors on the website are great, but it's not so impressive upon arrival. I ordered 3 items: 2 blouses & a bathing suit. (1 blouse fit really snug--I am a full busted woman but not overly fat). I ordered 1 size larger. I was unable to access their website to contact them about the return but it was not working properly and I could not reach them. The price you pay for the quality of items you get is not worth it. I won't be ordering from Rotita again. I'd rather shop locally and know what I'm getting for my hard-earned money.

Thumbnail of user nicoleg33
GB
1 review
0 helpful votes
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July 4th, 2015
Verified purchase

This is an amazing experience! I ordered a dress at Rotita.com that I love. The prices are surprisingly affordable. The store has a well chosen selection of clothes and accessories. They have moderate prices, and stay very up to date with trends. Thank you for a great first impression.

Service
Value
Shipping
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Quality
Thumbnail of user chrisa114
California
1 review
0 helpful votes
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September 10th, 2015
Verified purchase

They arrived today. I was so happy to fit the dresses and realized all my bridesmaids are looking gorgeous. I wish I had discovered this site earlier. I had bought my wedding dress offline but I see the same design here would have saved me 61 dollars including shipping. No regrets though as am preparing for my big day. Thanks for the service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lyubal
Connecticut
1 review
0 helpful votes
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November 7th, 2017

I recently ordered the pants and I'm in love! They fit me PERFECTLY which is rare for pants to do because of my odd shape. They are so comfortable too. They arrived exactly when they said they would which was another pleasant surprise. I had no issues at all with anything from reviewing the site, placing the order and receiving my product. Ladies you must check out this site!

Service
Value
Shipping
Returns
Quality
Thumbnail of user blessingm3
Virginia
1 review
10 helpful votes
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August 26th, 2019

Stop, do not buy this low quality "expensive " clothing, you will regret it when you see your order in person. I will never stuff China clothing manufacturers again. RIP off... the fabric are garbage, and the sizes are that of maternity sizes no matter what size you order. This was an embarrassing and a frustrating experience. I totally wasted my money, I might burn up these clothes altogether.

Thumbnail of user carolm95
Germany
1 review
0 helpful votes
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August 27th, 2015
Verified purchase

I've had a good experience with Rotita so far, yet I believe I've been lucky with my picks. Their clothes are cheap, they have free shipping and they have a great variety, but be careful, somethings may look very nice on the site and arrive made from cheap, costume-like materials. Some things are copies from other stores, so make sure you choose carefully.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinab55
California
1 review
0 helpful votes
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August 4th, 2015
Verified purchase

"I was buying the dress and when the dress comes up, it's just the same as the display on the site with the best quality material.
This store was giving me great experience of shopping. They have an updated collection, never been so oldish in this store. The customer support service was very nice and very responsive. Fast in delivery.
I bought a dress from rotita to use for our event party the dress was really beautiful a I think am gonna order it again. Thank you for the smooth an fast transaction keep it up!
I recommend this store to my best friend and she was satisfied too
"

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmaw52
GB
1 review
2 helpful votes
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March 21st, 2016

Bought a swimsuit from Rotita and the material smells awful, a really potent chemical smell. The sizes are way off even though I ordered L and am a size 10 in normal clothes it was much too small. The halter neck attaches in the middle of the bra cup which looks ridiculous. Don't waste your money.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Emma,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Thumbnail of user mercyl3
Arizona
3 reviews
6 helpful votes
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August 25th, 2015

After almost 2 months of back and forth with "customer service", I got $45 refunded to me from a total of $76. Never again will I purchase anything from this company. I it is not worth a moment of my time. They deduct their shipping cost out of the total amount before giving you any refund.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

So sorry to make your trouble.
Could you please contact us? And we can help you to solve this problem.
If you have any problem, you can contact us, and we will try our best to help you.
Free to contact us in this link http://www.rotita.com/support.php

Thumbnail of user anam59
Nevada
1 review
0 helpful votes
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July 22nd, 2015
Verified purchase

Loved this jumper. I'm 5'6,180 pounds, I ordered a size large. The fit is nice, I wish it was a little longer. I could probably wear a medium but I would be concerned about the length. I will be ordering more. You can dress this jumper up or down and you'll look effortlessly chic! Oh and of course Rotita.com prime shipping got it to me in 2 days, just in time for the weekend!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenziep7
Tennessee
1 review
14 helpful votes
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January 6th, 2016

First, it took me almost 3 weeks to receive the 2 items I ordered when I emailed them, their response was "Wait more patiently ". What kind of response is this?... secondly, I received the items finally and they were absolutely HIDEOUS!... the quality was poor not even worth $20 they were nothing like the picture. You really get what you pay for, I will NEVER order from this site again. I would have liked to known that my items were not going to be originals, someone is making these horrible items... please don't order from here!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Kenzie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We sent by USPS, who is not in charge of us, and it’s delivered finally.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Thumbnail of user kates68
GB
1 review
5 helpful votes
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March 17th, 2016

Ordered coat in September still hasn't arrived in March 6 months later. I got a message from some stranger saying that it was sent to them by mistake but they never forwarded it on. I have complained to the company who say they are going to check with their deliveries and have been doing this weekly for 6 months! I have explained all but still no refund or coat from this joke of a business. Really unhelpful.
Do not order from here. Takes ages and still you don't get what you pay for. Absolute joke!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Kate,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Thumbnail of user rebeccac57
Massachusetts
1 review
7 helpful votes
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March 11th, 2016

I placed an order and the money was debited from my account almost immediately. Yet, after a week, I had still not received any shipping information. I called the customer service number, which went straight to an answering machine. I left a message, but nobody returned my call. I opened three tickets online through their website asking about my order, and never received a response to those either. This is an absolute scam and theft. Don't waste your time, money, effort or energy by placing an order through this company! I am still waiting for my package or some communication from them! SCAM!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Rebecca,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.

Thumbnail of user tiffaniec
Germany
1 review
1 helpful vote
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June 21st, 2017

Rotita is a popular online fashion store with a wide range of fashion womens clothing.Not only they can provide the best pre-sales and after-sales services, but also the elegant designs and comfortable fabric will give you good impression.The guide I got on the website helped me a lot in selecting the choice of cloth to make.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tedb64
North Carolina
1 review
3 helpful votes
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June 15th, 2017

My husband ordered me a bathing suit as a surprise. I had warned him not to buy any apparel from China, but he was duped by the website's Canadian address. It took about 3 weeks to arrive and, of course, it was from China. A size XL, it might fit my size 2 daughter-in-law, but even then, the bust is probably still too small. I tried to return it but their website doesn't recognize their own order number, which prevents me from being able to generate a return ticket or even initiate a customer service contact. What a scam!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear Customer,
The reason is that the account you submit the ticket is different from the account you make the order, so when you submit the ticket, the system can not recognize your order number, pls understanding, you can try again
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Thumbnail of user cynthiaw27
California
1 review
0 helpful votes
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November 12th, 2015
Verified purchase

I purchased a black long sleeve jacket from rotita.com. I love this jacket!. It's super warm, fairly light weight, and well made. It is stylish without being tacky, has lots of pockets, and the hood lining is like wrapping your head in a cloud. I'm impressed by the fact that it's 80% down filled and didn't cost a small fortune. And I had a great buying experience. It arrived on time, and I didn't have to pay extra for shipping. I'm glad I made this purchase and will definately order from this company again. My only complaint is that it doesn't come in more colors... I'd love to have a second one in charcoal grey!
So happy with my purchase and have been getting lots of compliments

Thumbnail of user jaminad
Canada
1 review
1 helpful vote
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September 6th, 2015
Verified purchase

I recently ordered from rotita and let me tell you, the experience was great. The website was easy to navigate and the shopping cart options were simple and very similar to other websites I am used to using. Even my not-so-tech-savvy girlfriend figured it out! After I ordered, the shipping process was pretty seamless. I was up to date with all of the necessary information to anticipate my order on time. I'd gladly use this company again and recommend it to others! I normally do not write reviews, but when I do it is for a really good service and I am overall happy with the outcome of this transaction.

Thumbnail of user eje
New York
1 review
11 helpful votes
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May 7th, 2015

My wife religiously buys from this site and gets good stuff that is fashionable for a good price. It arrives in about a week. She always says Americans are fashion challenged and she never finds anything in the malls that come close to what she finds here. Don't worry Rotita if you see a few bad reviews, I am sure there would be some people that is pissed off about the process even if you gave them the cloths.

Thumbnail of user louisec52
GB
1 review
2 helpful votes
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April 9th, 2016

Very unprofessional company. I ordered 2 dresses which took a lot longer to arrive than the website stated. They arrived well after I needed them for! When they arrived they were terrible, very thin & of poor quality. I sent them back paid registered post. I've been sending them messages now for well over a month and their replies are ridiculous, offering me discounts for my next order! Telling me that the shipping will be a lot do I want to send them back (after I told them several times I had sent them back!) best advice I can give you is DO NOT ORDER from Rotita! Avoid them!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Louise,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Thumbnail of user emmab95
GB
1 review
3 helpful votes
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March 31st, 2016

Ordered a maxi skirt for £15. Arrived a couple of weeks later, nothing like the picture. Material totally different to what is described on the website, only worth £5 if u ask me. I've asked to return it but they insist I still have to pay the return postage to China. They said they can offer me $3 dollars to keep it as it will cost a fortune to return it. Livid. Still arguing with them but don't think I'm gonna get anywhere. Stay clear folks

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Emma,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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