• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
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How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user frankc1779
Florida
2 reviews
0 helpful votes
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July 6th, 2023
Verified purchase

In the past month I have purchased 4 bathing suits. I am very pleased with my purchased. They are well made. I make sure to check the sizes listed under each item and if it is a close fit I buy one size up. This has worked well for me. It does take time but get the items as they come from China but well worth the wait.

Thumbnail of user karenk.a
Canada
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

I have received my multiple orders of clothing, jewellery, handbags and the quality, designs beautiful fabric and so many lovely options and excellent customer service makes my 5 star recommendation very easy. Thank you

Thumbnail of user sophied8
Singapore
1 review
0 helpful votes
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June 27th, 2015
Verified purchase

Received order in good condition, arrived within 2 weeks (14 days) from when I placed the order. Would recommend, just like picture. Did free shipping which averages 10-20 days, so not bad in arrival time. Proceed in 24 hours and shipped out on time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cassandrac8
Hong Kong
1 review
0 helpful votes
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November 12th, 2015
Verified purchase

It comes with tiny panties, which I didn't expect. :) However, the bottom of the dress is quite transparent, so I had to put stockings underneath so I would look decent. It fit me really well, and for its price this a very good deal!

Thumbnail of user sh12165
Nebraska
1 review
2 helpful votes
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April 24th, 2016

I'd rate this site a 0, but that's not an option. 'm just like everyone else, ordered and paid for a swimsuit and nothing came! When you try to contact them they tell me my order number and email are not valid yet they keep emailing me crap from their site. Ridiculous!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. Since the item you purchased is pre-sale, it takes a longer time to ship out. But I promise your order was sent out already, by USPS, track number is LS813139040CN, link, www.usps.com. And you will get the package in 1-2 weeks.
Kind regards

Thumbnail of user ritaa19
Texas
1 review
4 helpful votes
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June 12th, 2016

What you receive will not closely resemble what you saw on their website. It is false advertising. Sizes run crazy (i. E. a large in some items is really a small and vice versa). If you check out their return/exchange policy, it's poorly written (i. E. "stuff" who uses that to describe their merchandise?) and one has to jump through hoops and wait forever in order for the return/exchange to be completed... and the customer STILL pays for back & forth shipping and any other charges in between.

Thumbnail of user joane36
GB
1 review
7 helpful votes
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March 17th, 2017

I ordered a cardigan from Rotita which looked beautiful on their website. When it arrived it was much shorter than it looked in the photograph and the cardigan did not fit me, even though I had followed their sizing chart for the UK when ordering. I tried to get a refund but they offered a 20% compensation instead as the cost of postage back to China is so expensive! I am now left with a cardigan of very poor quality, which doesn't fit and its cost me £24! Never will I buy from them again. They must be making a fortune out of people.

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lauries64
California
1 review
0 helpful votes
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July 8th, 2017
Verified purchase

Highly recommended! Rotita is the only online fashion site that I trust to buy my clothes. Free shipping worldwide and they always have specific measurement for each item. Good quality and you can't beat the price! I believe you will love this site too.

Thumbnail of user eulam2
Missouri
3 reviews
4 helpful votes
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December 12th, 2017

Ordered and paid for a product advertised on Pinterest 2 months ago. Contacted both credit card and liligal. A transaction tracking # was sent that told anything. I would advise to go to a local shop and get it in your hands before paying.

Thumbnail of user laragonzalezs
New York
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

I own quite a few pieces of clothing from Rotita. And, I have shared the website address with many people as they continually ask where I got my clothes. I am not known as someone who likes to shop but Rotita has changed that!

Thumbnail of user teresitaa3
Texas
1 review
12 helpful votes
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December 28th, 2018

Clothes look better in the pictures. Clothes didn't fit right. Hard to return items. No one contacts you back. Worst return policy. Zero customer serve. No contact number! Will NEVER buy from them again!

Thumbnail of user tiffanyp170
Florida
1 review
3 helpful votes
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July 16th, 2020

I still have not received my order. Paid a total of $68 for one swim suit to get faster shipping. It is now 8 days after the "no later than" date and still nothing! Contacted them with a promise of reply in 1 business day, now 5 days later nothing either! Scam

Thumbnail of user jeanz11
Oregon
1 review
18 helpful votes
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August 14th, 2019

Took forever to get here. Quality was beyond poor. When I returned the item -with original packaging, and using the label they provided, they initially were not going to issue a refund. First they said it was damaged (how?) or no longer in stock (how is that my problem?) or not what was ordered (again, original package). They finally, after about 2 weeks, gave me a partial refund. They said they would not give a full refund because I used their label and so charged me for the insurance. I just did what they told me. Had I known, I would have thrown it in an envelope and just sent it back. Then when I tried to leave comments on Facebook, they mysteriously disappear. All you see are glowing reviews. Would run fast from this place.

Thumbnail of user debbiem247
Oklahoma
1 review
6 helpful votes
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May 15th, 2018

I placed an order for 2 bathing suits on April 14,2018 and paid for them that day. The processing time stated it would be 6-10 days. Since I have not yet received my order I went back on the website to find out when they might be delivered. After a horribly frustrating time I was finally able to get some information. The order says it is "Still Processing". What? Here we are May 15,2018 and my order has not yet been processed. Not real optimistic at this time.

Thumbnail of user betsyg14
Virginia
1 review
1 helpful vote
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March 25th, 2018

I love Rotita! The clothes are beautiful with a great fit! The quality is excellent! When the items arrive, they are packaged very nicely. The colors are vibrant just as seen online. I received so many compliments. Everybody is asking me, " where did you get that outfit? " I am proud to say, " I purchased it online from Rotita!" If anyone purchases an item from Rotita, You will not be sorry. It is convenient and certainly not overpriced. The clothes actually look like you paid hundreds of dollars.

Thumbnail of user letonyab
Michigan
1 review
19 helpful votes
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July 1st, 2018

Reading the reviews after I made my purchase was a huge mistake. Paid extra to get my dress faster, and still hasn't gotten here and it's been almost 2 weeks. I'll be back to write another bad review if i ever receive my package.

Thumbnail of user heidim592
Canada
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

Although it took awhile to receive my order was perfect! Love the swimsuits (exactly as described) and they fit perfectly and are flattering.
Company communicates well and keeps you up to date... liked that

Thumbnail of user jackieg28
New Jersey
1 review
0 helpful votes
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November 6th, 2015

Me and my roommate ordered the same jacket, within the same hour and mine never got delivered. I even paid for 6-7 business day delivery and it never came. I proceeded to contact them via email and they were 1.) very unprofessional with spelling errors and no correct grammar 2.) Told me to hold off for a few days because its "coming" and 3.) Were not compliant. I will never order from this website ever again

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Jackie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out within 4 working days after you made the payment, during the period we promised. We sent by USPS, which is not in charge of us. We have contacted them and will get a newest reply.

Please keep in touch with us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Thumbnail of user josem88
KR
1 review
0 helpful votes
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September 8th, 2015
Verified purchase

I heard rotita.com from a friend who shopped here for a long time. She always can buy lots of stuff with very low prices which caught my attention. The shopping experience was great as the website operation is easy to understand and I like all of its styles. I bought several items and they gave me a big discount. Most importantly, all of the items deserve the price.

Thumbnail of user domoniquea
Indonesia
1 review
0 helpful votes
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June 17th, 2015
Verified purchase

I ordered the Black Floral Loose Chiffon Kimono and I have to say it was worth the money I spent and the time waited for it. It's my new favorite clothing piece to wear with everyday wear. My friends are really trying to figure out where I got this and it's fun to watch them guess. I love their selection of shirts too and it matches my personality just right and for a great price! I'm definitely going to be ordering more from this site, especially shirts and a few pieces of jewelry they have on the site, their stuff isn’t like other sites that I’ve ordered from.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shivanid10
Indiana
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Rotita has beautiful clothes, all sizes and great quality. Their customer service is awesome, quick, helpful and clear. I will keep shopping here. Thanks Renee for all the help with my returns and exchanges

Thumbnail of user codlistics
Pakistan
1 review
0 helpful votes
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May 12th, 2021

Placed my order easy enough and then was a bit concerned on the delay of it being shipped however due to the Pandemic I understood. The customer Service team kept me updated regularly and the tracking worked perfect and even turned up 2 days before scheduled! Overall a brilliant service and most importantly the Mrs is going to love her fur coat!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kianaf
California
1 review
4 helpful votes
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November 12th, 2015

I ordered 5 different items only 4 came. They refuse to send out my 5th item. There excuse is its too small and it will get lost. That this happens ALL the time. They are offering a refund but I want my product that I paid expedited shipping for. They are not offering to refund my shipping. They have a horrible business practice. Do not order a thing from them! None of the items look the same in person and they just might leave stuff out and blame you for it! Other companies would have sent it out right away! BIGGEST MISTAKE was ordering from Rotita!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Kiana,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have checked the shipping list and found that all items you purchased were sent out, including 3 pieces of jewelry and 2 clothes.
If there is any item missing in the package, we will send a refund in full.
Please contact with our customer service by a ticket, and we will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Thumbnail of user cw71
GB
1 review
0 helpful votes
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April 29th, 2016

This site is a joke! Ordered a swimsuit for my girlfriend that she picked out for her birthday and theirs no sign of it being delivered on time. Website said 1-4 working days, it's now been 7 days. The tracking number they gave me didn't work, now they have given me a new date of 'two weeks'.
When I try to track the item the website says

1.The carrier's tracking access is temporarily disconnected, under this situation, the carrier's official website has been suspended.

They give me no information as to where the parcel is or when it will arrive.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi
Your order was sent out already, by post office, track number is RH301794129CN, link, http://new.17track.net/en/track?nums=RH301794129CN. And you will get the package in 1-2 weeks.

Thumbnail of user kashawntaj
Indonesia
1 review
0 helpful votes
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June 17th, 2015
Verified purchase

"Rotita.com has the best deals ever, I ordered a Navy Spaghetti Strap V-cut Striped Asymmetrical Dress and it looked absolutely stunning if I do say so myself. This dress is a real head turner, I cannot wait until the summer time. The item shipped way faster than other clothing websites I have previously ordered from in the past. The quality of the item was really good as well, my friends thought it was a designer dress worth $500+. The price was so cheap at just $350 and it was 28% off so I got it for $26 What a steal.

Service
Value
Shipping
Returns
Quality

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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