Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.
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Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!
I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!
So I was so excited to finally find a fur vest that I liked so I immediately purchased (also bc it was such a good price $25) from this site. I noticed they took the money out of my account the second after I purchased, yet the email they sent me says "status: awaiting payment" it has been 6 days now and of course no shipping confirmation and absolutely no one to contact for questions. I decided to read the other reviews and boy do I feel stupid. I'm pretty sure I just lost $25 to this fake site. Be warned
Same complaints as every other reviewer - Rotita uses images from other websites then manufacturers sub-standard goods from Shanghai. Unable to contact company or return items.
Ordered through PayPal believing that this offered me a degree of protection - clearly not! PayPal will do nothing to help resolve issues with this company even when presented with evidence (such as this site). Safer to use a credit card and avoid purchasing from PayPal.
I was really happy about the things which they have offered. It made my trip memorable! All of their products are first-rate quality. The regular prices are a bit high, but the sale prices are usually below the competition and they have frequent sales. Cost-effective is still very cheap. Would love to go there again.
Rubbish quality, not cut the same as picture, more like a sack than a swinging voluminous dress. I ordered the right size but to get one that looked even remotely like the picture I would have had to order two and sew them together.
Tried to get a refund... Huh... you pay their postage, their admin expenses, your own postage back to China and then you only get 60% of the value to start with. They even say its not worth your while themselves! Wasted money, I'll use the two items as floor clothes. DONT TOUCH THEM
* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This company was formerly known as LuLu Gal. They are in China. Fabric quality is poor, sizing in inconsistent and returns and exchanges are impossible. Don't waste your time and money here. I had to dispute this with my credit card company, sent the return registered mail and it never arrived. Buy beware big time
I received the items I ordered about two months after placing the order. They were not as described and didn't fit. There was no record on the website of my order and I can't seem to figure out how to do a return. It keeps looping in circles. Truly trashy quality and impossible customer service.
I purchased a top in my normal size when it arrived i tried it on and it was way to small also the material was almost paper thin. I have followed all there return policies but they will not answer me with return authorization. This is a company no one should ever do business with.
My experience was good. I stressed over the delivery because I have had issues with my orders being delivered to someone else several times but this came okay. The quality of the swimwear material is good and the items looked like the photos except that they look much better on their models than on me
I had to re-write my complaint I Purchased a top 11/5/18 and never received it from rotita.com. MY top has been in China since 11/5/18 with no other updates SCAM rotita.com.The company rotita.com did not waste anytime taken my money. Please people contact www.ftc.gov file a complaint so that this bogus website can be removed.
I ordered swimsuits for myself and my 2 teenage daughters. My oldest is quite petite so she was thrilled that the xs and s fit her. It is wise to measure up though. Disappointed that they had to come all the was from China.
Site was quite often offline when trying to track my order but I always got a reply back about my inquiries. I will definitely order from Rotita again. Bring on the beach. We re ready now.
I was always distracted by Rotita ads that would come up on my tablet, but couldn't help clicking on them. I really liked what I saw but was hesitant since I'd never heard of the company before. I finally impulse-ordered at a time of weakness, and then crossed my fingers! I received some shirts today that are perfect. I'm glad I didn't order smaller sizes, even though I thought they'd fit. I usually wear a M or L, but one of the shirts was only available in XL. I liked it so much, though, that I ordered it. It's really cute and looks just like the picture. I'm really glad I took a chance!
Products used:
shirts
These swimsuits are really cute and feel like good quality fabric. However, the sizes are not consistent. One of them fit perfectly, while the other was too small. I would prefer the shipping to be free, rather that the $9.99 Rotita charges, if the return is due to the garment being labeled the incorrect size.
It's a good outfit for the price. The reason why I am giving it 3 stars is because the material is kind of cheap. If you bend over it will become see thru. I ended up returning it because it did not fit me right. I am 5'6" and weigh 160. My measurements are 36" 30" 38" the bottoms were a little looser then I wanted them to be and the top was too small
If I could rate LiliGal a 0 I would.
I ordered a dress and it took approximately 3 1/2 weeks before I received, which in my opinion is too long for anyone to receive their item(s). The dress is the wrong size and the material is awful. Please do NOT buy anything from LiliGal. Reviews are for a reason & although what one experience may not be the experience for the next person. However, I personally would recommend that you don't waste your time, money, and energy on this site it is not worth it. Lesson learned and donating the dress to a charity organization.
I am always leery of purchasing from a website where the products originate in China. I have had some real crap sent to me. But with Liligal, I have purchased 4 items and all are high quality and look just like the pictures. I would recommend; however, don't buy anything that you need next week. Coming from China, it does take quite a while. Buy for the summer, you'll have it in plenty of time!
Tip for consumers:
Don't order if you need it within the next month, but otherwise, it's worth the wait.
Their ads show some of the cutest clothes anywhere but what you get (if you ever get it) are very cheap copies. And trying to get your refund (again. IF you ever get it) takes even longer than their ridiculous shipping timeframe. In fairness, we did finally get our refund because we used Pay Pal. My items were returned because their idea of XL would fit the average first grader. Lots of other online ads from similar companies (all in China!) that are likely run by the same people. Avoid all of them.
Arrived quite quickly. All goods satisfactory. Purple dress gorgeous. I also ordered 2 swimsuits. One was too small. As I live in the UK I didn't want the expense of sending back. I contacted Rotita to see if they had a UK address but unfortunately they didn't. However they did refund me 30% of my payment as compensation. Quick replies to my emails and great customer service.
Products used:
Dress and swimsuits
Amazing dress! Definitely order 2 sizes up. I am a curvy 6/M and ordered an XL. Fits beautifully. I could have gone down one size for a tighter look but it's perfect. Great quality soft modal jersey. Loved it so much I ordered black and then 2 more colors. Will be ordering more styles and colors of this!
This is my first time ordering from Rotita. I got a message over a month ago saying my parcel had been shipped but it still has not arrived. I went through a long automated process to try and find out what it going on and was told I would hear in 24 hours. That was two weeks ago.
I’m sorry for you waiting. It has been shipped out on 13th. And the tracking number is RH202880603CN, the tracking link is http://www.17track.net/en/result/post.shtml?nums
As you choose the flat rate shipping, it is slow. Usually it takes about several weeks.
Thank you for patience in advance.
In a nutshell, what I ordered and what turned up were far from the same thing. I paid extra for a quick delivery and received the goods about two weeks later, not the four days promised. The quality of the goods was appalling and not even the right size. The website shows what appear to be American models and everything is priced in dollars, which made me think it was arriving from the States, but no it came from China! The stitching, buttons and materials were all nasty. When I queried all the above, I was offered a 20% refund and told that would be a store credit! Like I'm ever going to use them again... Ended up complaining to PayPal who said there were a long list of people now all saying the same problems that I had encountered. Like the heading says, STAY AWAY!
What a great experience! I was worried by the previous reviews but I did not have any issue with my order. The items arrived in a timely fashion and they were exactly as described. From order to delivery took a little less than three weeks but it was worth the wait to get my adorable clothes! Everything arrived in time for me to wrap for Christmas gifts. My birthday is coming up and I will be shopping here again and treating myself!
I work on TV, so I am always looking for good quality dresses at an affordable price. This is definitely in my top ten now! The material is a nice thickness for fall/winter but could be worn in any seasons. I got the blue, red, pink and purple and all of the colors are true to the picture.
I already wrote a review. However, as an addendum, you may want to contact your credit card company if you paid via Visa or MC. I emailed them about my awful experience as well as the amount, date etc. and eventually they refunded me for the purchase.
While it's still is a bit of a hassle you may, in the end, recoup your money.
My dress did arrive (unlike some reviews) but the size was 3 sizes smaller than the size chart (I measured everything). The material was really poor quality and the colours of the panels varied so it looked really odd. There is no way of contacting the site - you just go round in circles with it saying your details are incorrect (even for a password reset) - it is very cheap but when you receive something unusable it becomes just a waste of money.
I made my first purchase right before Mother's day... I saw the product online and was able to use several coupons to get it even cheaper! I used the pick up in store option and it was a breeze! Will definitely order from the site again. I especially love the dresses they are so nice. As if they have everything you can dream of.
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Hi barbara,
In this way, if the size is not fit, you can return for exchange or refund. But we don't receive any message from you by ticket. I have sent a message, please check and reply.