• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
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How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user blairm41
Virginia
2 reviews
8 helpful votes
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January 23rd, 2016

So I was so excited to finally find a fur vest that I liked so I immediately purchased (also bc it was such a good price $25) from this site. I noticed they took the money out of my account the second after I purchased, yet the email they sent me says "status: awaiting payment" it has been 6 days now and of course no shipping confirmation and absolutely no one to contact for questions. I decided to read the other reviews and boy do I feel stupid. I'm pretty sure I just lost $25 to this fake site. Be warned

Thumbnail of user susanb236
GB
2 reviews
13 helpful votes
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January 11th, 2017

Same complaints as every other reviewer - Rotita uses images from other websites then manufacturers sub-standard goods from Shanghai. Unable to contact company or return items.
Ordered through PayPal believing that this offered me a degree of protection - clearly not! PayPal will do nothing to help resolve issues with this company even when presented with evidence (such as this site). Safer to use a credit card and avoid purchasing from PayPal.

Thumbnail of user nikoletak
California
1 review
0 helpful votes
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June 10th, 2017

I was really happy about the things which they have offered. It made my trip memorable! All of their products are first-rate quality. The regular prices are a bit high, but the sale prices are usually below the competition and they have frequent sales. Cost-effective is still very cheap. Would love to go there again.

Thumbnail of user lesleyo2
GB
3 reviews
13 helpful votes
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March 3rd, 2017

Rubbish quality, not cut the same as picture, more like a sack than a swinging voluminous dress. I ordered the right size but to get one that looked even remotely like the picture I would have had to order two and sew them together.
Tried to get a refund... Huh... you pay their postage, their admin expenses, your own postage back to China and then you only get 60% of the value to start with. They even say its not worth your while themselves! Wasted money, I'll use the two items as floor clothes. DONT TOUCH THEM

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kathil5
New York
2 reviews
13 helpful votes
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May 24th, 2017

This company was formerly known as LuLu Gal. They are in China. Fabric quality is poor, sizing in inconsistent and returns and exchanges are impossible. Don't waste your time and money here. I had to dispute this with my credit card company, sent the return registered mail and it never arrived. Buy beware big time

Thumbnail of user lenam23
Georgia
1 review
4 helpful votes
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April 26th, 2017

I received the items I ordered about two months after placing the order. They were not as described and didn't fit. There was no record on the website of my order and I can't seem to figure out how to do a return. It keeps looping in circles. Truly trashy quality and impossible customer service.

Thumbnail of user barbaraa97
Florida
1 review
2 helpful votes
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July 9th, 2017

I purchased a top in my normal size when it arrived i tried it on and it was way to small also the material was almost paper thin. I have followed all there return policies but they will not answer me with return authorization. This is a company no one should ever do business with.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi barbara,
In this way, if the size is not fit, you can return for exchange or refund. But we don't receive any message from you by ticket. I have sent a message, please check and reply.

Thumbnail of user wisniewskia
Canada
1 review
1 helpful vote
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December 24th, 2022
Verified purchase

My experience was good. I stressed over the delivery because I have had issues with my orders being delivered to someone else several times but this came okay. The quality of the swimwear material is good and the items looked like the photos except that they look much better on their models than on me

Thumbnail of user valeries3
New York
2 reviews
12 helpful votes
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November 19th, 2018

I had to re-write my complaint I Purchased a top 11/5/18 and never received it from rotita.com. MY top has been in China since 11/5/18 with no other updates SCAM rotita.com.The company rotita.com did not waste anytime taken my money. Please people contact www.ftc.gov file a complaint so that this bogus website can be removed.

Thumbnail of user friskep
Canada
1 review
1 helpful vote
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March 23rd, 2022
Verified purchase

I ordered swimsuits for myself and my 2 teenage daughters. My oldest is quite petite so she was thrilled that the xs and s fit her. It is wise to measure up though. Disappointed that they had to come all the was from China.
Site was quite often offline when trying to track my order but I always got a reply back about my inquiries. I will definitely order from Rotita again. Bring on the beach. We re ready now.

Thumbnail of user maryr1732
Virginia
2 reviews
0 helpful votes
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January 8th, 2024

I was always distracted by Rotita ads that would come up on my tablet, but couldn't help clicking on them. I really liked what I saw but was hesitant since I'd never heard of the company before. I finally impulse-ordered at a time of weakness, and then crossed my fingers! I received some shirts today that are perfect. I'm glad I didn't order smaller sizes, even though I thought they'd fit. I usually wear a M or L, but one of the shirts was only available in XL. I liked it so much, though, that I ordered it. It's really cute and looks just like the picture. I'm really glad I took a chance!

Products used:
shirts

Value
Shipping
Quality
Thumbnail of user laurenb968
Oklahoma
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

These swimsuits are really cute and feel like good quality fabric. However, the sizes are not consistent. One of them fit perfectly, while the other was too small. I would prefer the shipping to be free, rather that the $9.99 Rotita charges, if the return is due to the garment being labeled the incorrect size.

Thumbnail of user terij4
Texas
1 review
0 helpful votes
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July 25th, 2017

It's a good outfit for the price. The reason why I am giving it 3 stars is because the material is kind of cheap. If you bend over it will become see thru. I ended up returning it because it did not fit me right. I am 5'6" and weigh 160. My measurements are 36" 30" 38" the bottoms were a little looser then I wanted them to be and the top was too small

Service
Value
Shipping
Returns
Quality
Thumbnail of user pams115
Texas
1 review
5 helpful votes
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March 25th, 2018

If I could rate LiliGal a 0 I would.
I ordered a dress and it took approximately 3 1/2 weeks before I received, which in my opinion is too long for anyone to receive their item(s). The dress is the wrong size and the material is awful. Please do NOT buy anything from LiliGal. Reviews are for a reason & although what one experience may not be the experience for the next person. However, I personally would recommend that you don't waste your time, money, and energy on this site it is not worth it. Lesson learned and donating the dress to a charity organization.

Thumbnail of user michellec295
Illinois
1 review
0 helpful votes
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March 16th, 2018

I am always leery of purchasing from a website where the products originate in China. I have had some real crap sent to me. But with Liligal, I have purchased 4 items and all are high quality and look just like the pictures. I would recommend; however, don't buy anything that you need next week. Coming from China, it does take quite a while. Buy for the summer, you'll have it in plenty of time!

Tip for consumers:
Don't order if you need it within the next month, but otherwise, it's worth the wait.

Thumbnail of user sf151
Ohio
1 review
100 helpful votes
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January 1st, 2020

Their ads show some of the cutest clothes anywhere but what you get (if you ever get it) are very cheap copies. And trying to get your refund (again. IF you ever get it) takes even longer than their ridiculous shipping timeframe. In fairness, we did finally get our refund because we used Pay Pal. My items were returned because their idea of XL would fit the average first grader. Lots of other online ads from similar companies (all in China!) that are likely run by the same people. Avoid all of them.

Thumbnail of user bella15
GB
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Arrived quite quickly. All goods satisfactory. Purple dress gorgeous. I also ordered 2 swimsuits. One was too small. As I live in the UK I didn't want the expense of sending back. I contacted Rotita to see if they had a UK address but unfortunately they didn't. However they did refund me 30% of my payment as compensation. Quick replies to my emails and great customer service.

Products used:
Dress and swimsuits

Service
Value
Shipping
Quality
Thumbnail of user cheyennee
Hong Kong
1 review
6 helpful votes
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October 26th, 2015
Verified purchase

Amazing dress! Definitely order 2 sizes up. I am a curvy 6/M and ordered an XL. Fits beautifully. I could have gone down one size for a tighter look but it's perfect. Great quality soft modal jersey. Loved it so much I ordered black and then 2 more colors. Will be ordering more styles and colors of this!

Thumbnail of user evaa21
Canada
1 review
1 helpful vote
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July 8th, 2015

This is my first time ordering from Rotita. I got a message over a month ago saying my parcel had been shipped but it still has not arrived. I went through a long automated process to try and find out what it going on and was told I would hear in 24 hours. That was two weeks ago.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

I’m sorry for you waiting. It has been shipped out on 13th. And the tracking number is RH202880603CN, the tracking link is http://www.17track.net/en/result/post.shtml?nums
As you choose the flat rate shipping, it is slow. Usually it takes about several weeks.
Thank you for patience in advance.

Thumbnail of user kingh18
GB
2 reviews
3 helpful votes
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January 25th, 2016

In a nutshell, what I ordered and what turned up were far from the same thing. I paid extra for a quick delivery and received the goods about two weeks later, not the four days promised. The quality of the goods was appalling and not even the right size. The website shows what appear to be American models and everything is priced in dollars, which made me think it was arriving from the States, but no it came from China! The stitching, buttons and materials were all nasty. When I queried all the above, I was offered a 20% refund and told that would be a store credit! Like I'm ever going to use them again... Ended up complaining to PayPal who said there were a long list of people now all saying the same problems that I had encountered. Like the heading says, STAY AWAY!

Thumbnail of user sonyac3
California
1 review
4 helpful votes
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November 30th, 2015
Verified purchase

What a great experience! I was worried by the previous reviews but I did not have any issue with my order. The items arrived in a timely fashion and they were exactly as described. From order to delivery took a little less than three weeks but it was worth the wait to get my adorable clothes! Everything arrived in time for me to wrap for Christmas gifts. My birthday is coming up and I will be shopping here again and treating myself!

Thumbnail of user elizabethe42
Singapore
1 review
4 helpful votes
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March 25th, 2016
Verified purchase

I work on TV, so I am always looking for good quality dresses at an affordable price. This is definitely in my top ten now! The material is a nice thickness for fall/winter but could be worn in any seasons. I got the blue, red, pink and purple and all of the colors are true to the picture.

Thumbnail of user ilseb2
Oregon
1 review
9 helpful votes
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February 10th, 2017

I already wrote a review. However, as an addendum, you may want to contact your credit card company if you paid via Visa or MC. I emailed them about my awful experience as well as the amount, date etc. and eventually they refunded me for the purchase.
While it's still is a bit of a hassle you may, in the end, recoup your money.

Thumbnail of user jacquim7
GB
3 reviews
6 helpful votes
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January 28th, 2017

My dress did arrive (unlike some reviews) but the size was 3 sizes smaller than the size chart (I measured everything). The material was really poor quality and the colours of the panels varied so it looked really odd. There is no way of contacting the site - you just go round in circles with it saying your details are incorrect (even for a password reset) - it is very cheap but when you receive something unusable it becomes just a waste of money.

Thumbnail of user lynetteg5
California
1 review
0 helpful votes
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July 15th, 2017
Verified purchase

I made my first purchase right before Mother's day... I saw the product online and was able to use several coupons to get it even cheaper! I used the pick up in store option and it was a breeze! Will definitely order from the site again. I especially love the dresses they are so nice. As if they have everything you can dream of.

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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