• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
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How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user anfisak
California
1 review
0 helpful votes
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September 27th, 2017

Rotita.com is the best online shop for womens vintage style clothing. I enjoy wearing vintage and retro styles and have received several compliments on the red dress and also on the black dress. The prices are competitive and there is always a sale. Plus they offer 30 days easy return but believe me when I say that you will not want to return your items because they are so very nice and all measurements are provided on the site so you can be assured of a proper fit. I am so glad I found this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user keenac3
Florida
1 review
8 helpful votes
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December 26th, 2016

Okay, so my item will not make it before Christmas. I gave this company another try thinking the first time was just a mistake only to be done again almost the same way as before. I placed my order on 12/10 to find out 7 days later it was shipped which obviously changes the 6-10 day timeframe given by your website all together (false advertising). I am so sorry but this experience will make another bad review from me and I will not be using this company again.

Thumbnail of user heidie91
New Hampshire
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

This company is probably the most customer service attentive that I have worked with. Order returned quickly and product as advertised. I had ordered the wrong size on two items and needed to return. They kept me informed almost daily, The day they received the pants they issued my refund that day and sent another email notifying me of that. Thank you for their being so courteous and responsive

Thumbnail of user perik
New York
1 review
2 helpful votes
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December 23rd, 2015

If I could give a zero I would! I placed an order (5 items) which took about a month to receive. 4 out of the 5 items were very cheaply made, so thin you could see right through them (not at all like the pictures on the models), they fit me horribly, and I flat out didn't like them. The website says you need to contact them to get a shipping label to mail back. I have been emailing for a week now, and am having trouble getting the label emailed to me. Make sure that when you place an order you won't want to return it! I have never in my life had so much trouble dealing with a company.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Peri,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Thumbnail of user sophies45
Georgia
1 review
0 helpful votes
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August 19th, 2017

Its a nice cotton t-shirt with a slightly contoured fit. I have bulges that need covering and this shirt does it well without being clingy or boxy! The length is great; little or no shrinkage. Ideally the sleeves would be a bit longer, but that's not a deal-breaker. The weight is nice for summer. I bought it in navy and there's no see-through. I'm glad I tried this; I plan to order other colors

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Value
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Quality
Thumbnail of user yuliac1
Florida
1 review
0 helpful votes
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July 3rd, 2017

I've bought a few items from rotita (jeans, blouses...) over the last few months and am pleased to say I'd be happy to recommend the site for shopping. The products arrived in good order and in reasonable time. The order was processed immediately and delivered within two weeks. Just be conscious of size variations. Pricing is decent so making up for mistakes isn't such a worry; especially of you have friends of similar size.

Service
Value
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Thumbnail of user lupeo1
Illinois
1 review
0 helpful votes
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May 11th, 2018

Thought I'd take a chance to order from an overseas company. So glad I did.
I ordered for the first time & my beautiful well-made blouse arrived in 16 days. By reading reviews I learned sizes run a bit smaller, so I ordered a size larger & the fit was perfect. Received lots of compliments & told them I got it at Liligal.com! I'll definitely order from Liligal again.

Thumbnail of user rachelw68
GB
1 review
2 helpful votes
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March 7th, 2016

This company is a complete scam! Debited my account the wrong price compared to invoice. Ordered dress 04/02 and still no sign of it being shipped! Shocking contact process- you have to submit a ticket which I have done twice now. They either don't reply or when they do they say they will ship it 'soon'. I have no hope in ever receiving this dress or my money back. Do not buy from them!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Rachel,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Thumbnail of user marcs627
Canada
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

When we ordered items we're supposed to be here Feb 3. Our trip started on the 6. Items kep getting delayed so trip was over by time they finally got here. All items fit bigger, the material on bathing suit bottoms are almost see through. So will not buy them or recommend them again.

Thumbnail of user venns1
Canada
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I recently placed an order with Rotita, even being skeptical with online stores. Rotita came through like a champ! I placed an order for several items but they were not all immediately available. They communicated that to me and shipped some right away, some when they were available. Through the whole process they kept in touch and everything I ordered arrived, exactly the way it was advertised on their website, maybe even better. Will definitely order from them again, they have great products.

Thumbnail of user lucyh18
GB
2 reviews
4 helpful votes
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December 4th, 2015

I bought a romper in size Large and it may as well be an Extra small. There was no room at all for your torso and shoulders... It went from legs to arms with no space for your body. Waited ages for delivery and I'm really disappointed what I got when it arrived. I tried to sign back in the refund it too and It is saying my Email doesn't exist?! The whole thing is a con definitely do not order from Rotita!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Lucy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Thumbnail of user jom137
GB
1 review
11 helpful votes
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March 2nd, 2017

I ordered what appeared to be a very nice blue layered dress. It took over a month to arrive{ from China!} it was not as depicted on the website no fullness in the layers and the two halves are different blues. It also drags on the ground so I will have to alter it and is altogether of very poor quality. I wish I had found these reviews before would have not ordered at all. Someone should shut this company down

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sharonc116
Iowa
2 reviews
8 helpful votes
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January 13th, 2017

Placed order in good faith and received a coat that didn't fit. One arm longer than the other one and very poor quality. Contacted the company and they said I could return it but they won't give me the address so it can be returned. No address on any of their advertising. Paid for it with Discover but it was switched to PayPal and they won't do anything either. The phone number they give out is also not answered... Very poor business communication.

Thumbnail of user accoua
Rhode Island
1 review
0 helpful votes
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October 2nd, 2017

This dress fits well, thanks to ordering down a size as recommended in other reviews. The fabric is very soft and heavy enough to skip a slip but still cool and comfortable. It borders on being a little too long but is okay without hemming--just have to be sure to hold it up when going up stairs. I am 5'5" tall and weigh 155 pounds and ordered a medium. I bought one in blue and one brown and love them both.

Thumbnail of user terzahh
Texas
2 reviews
0 helpful votes
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April 24th, 2023
Verified purchase

The clothes in this order (10 tops) were nice looking. One of the 10 was a bit snug, but I think I can still wear it--watch for the shape of the bottom of the tops to see if they flare out a bit if you are no longer ideal body weight. Also check the fabric type--several I thought were dressy polyester and they ended up being jersey cotton--VERY comfortable, but not quite as dressy. Overall very satisfied and would buy from Rotita again.

Value
Shipping
Quality
Thumbnail of user amyz17
Virginia
1 review
0 helpful votes
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May 20th, 2016

Save yourself the hassle and don't even think about doing business with this company. It takes them FOREVER to ship your items, and once you get them and find out they are cheaply made and don't fit, the only way to return them is to pay twice as much than your original payment to send them back. There is absolutely zero customer service- all communication is done through email with someone who barely speaks English. Save your money and shop elsewhere.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Amy,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Thumbnail of user amys100
Hong Kong
1 review
1 helpful vote
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September 24th, 2015
Verified purchase

This dress is simple in design without any complicated decoration, but very elegant. I like the dress shape because it makes me look slim. I also like the fabrics due to their high quality. Thank you so much.

Service
Value
Shipping
Returns
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Thumbnail of user jb141
GB
4 reviews
10 helpful votes
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April 29th, 2015

This company and all the other names it goes under are rubbish. Cheap, nasty clothes. They don't despatch within time scales stated. Refunds are difficult to get and you never get a full refund. My dress arrived damaged and the damage was right on the front of the dress and there was no way when it was packed that it could not have been spotted.

I really don't know how this company/companies are still allowed to trade on the Internet.

BEWARE - don't buy from them!

Thumbnail of user aimeeb13
Hong Kong
1 review
0 helpful votes
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December 8th, 2015
Verified purchase

Absolutely LOVE this dress! The material is so light and comfy and it fits me like a glove! Very flattering, even for a full figured gal like myself! Can be casual or dressed up with heels and jewelry.

Thumbnail of user reneec38
KR
1 review
0 helpful votes
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September 1st, 2016
Verified purchase

From my first time looking through Rotita till now, it's always been extremely easy to navigate through and find exactly what you're looking for. There are filters that can help find items in your price range or style. Easy to add to cart; check on your orders, and pay. Overall, the site is just great in general.

Thumbnail of user melissab101
Washington
1 review
2 helpful votes
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April 11th, 2016

I paid extra to ship a swimsuit quickly, still took 2 weeks to arrive. Suit is super tiny and see-thru. I've been trying to get a return going without any response from the company. $20 down the drain.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Melissa,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.

Thumbnail of user tinishas
KR
1 review
4 helpful votes
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August 30th, 2016
Verified purchase

I purchased this one, and it is perfect to me. I could not have expected to find any better. This experience has also made me purchase 3 more suits. Awaiting their arrival, very excited! Hope them come earlier!

Thumbnail of user snnap
KR
1 review
1 helpful vote
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March 23rd, 2017
Verified purchase

Great site for shopping. I used them many times never found anything wrong about their product and they are fast it product delivery. So whenever you order you can be sure about the delivery time without any doubt.

Service
Value
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Thumbnail of user nancyg119
Mississippi
1 review
1 helpful vote
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September 5th, 2017

Ordered a bikini. Item was NOT as pictured (faded blue versus bright blue) and the item looked like it had been previously tried on or worn. Will be returning. Unsure yet if there will be problems with return.

Thumbnail of user mikaa4
Ohio
1 review
0 helpful votes
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July 21st, 2017

Processing orders takes patience to wait for but they're quick to ship once that part is done. I've always received my package earlier than estimated arrival time which is awesome and received all items purchased, never missing any items. Merchandise is cute and good quality. I like that they have an app which is easier for browsing and or shopping on the go.

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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