Rotita

I purchased a bathing costume, it has come, it's too big. I can't find the return address, and how to get my money refund back.
I feel 'sick' about it all.
I am also waiting on a blouse to arrive, I bet that wont fit.!
Can anyone HELP me please.!

I already wrote a review but I will write another one, as I am extremely thrilled with all my items I got from your company. I will continue to purchase more clothes that are great quality and beautiful. Thank you for being there when there are question about tracking orders

I absolutely love this dress and so did everyone else! I wore it to a wedding vow renewal and received lots of compliments. It fit well and the material was great quality. Absolutely love & delivered on time. Extremely happy with purchase! Excellent service! I will be ordering another one!

"I have become accustomed to how to order dress from www.modlily.com, but ordering dresses was

A risk that took my awhile to take. I love this dress. Very comfortable and easy to wear.

First off, let me say this dress, like the others, is well made with soft, durable fabric.The

Slit is not too high, on one side of the dress and very cute. Highly highly highly

Recommended."

I bought the grey jumpsuit short set and it was nothing like the picture and the button was broken. I emailed them to let them know about the damaged item and they initially said they were sorry for the inconvenience and would give me a full or partial refund. Long story short, its been over a week and I have not received a refund and they are going back and forth with me about giving me a 20 percent credit when I've already made it clear to them that I will never purchase anything from them again. I am now in the process of filing a dispute with PayPal, do not waste your time with this company!

Poor quality item. No invoice or any paperwork sent with the goods. Impossible to return and I have resigned myself to losing my money. They even had the audacity to suggest a might donate the jacket I bought to charity! Actually that is exactly what I will do as to send it back to China, even if they would give me the address, simply would not be feasible.

After nearly three weeks, our order has not left China!

We ordered a couple of cute things some 19 days ago. Tracking tells me it has only today left the company, and is still in the original city!

They have a size chart that we have yet to "validate"...

They barrage us with SPAM, but no product is forthcoming.

Only order from them if you have lots and lots of time and patience

I was lured to their website because of a too-good-to-be-true looking jacket for $48. They can't even spell "Thanksgiving" correctly! Under their customer service heading, one of the options was "How to Made Order". OMG what a joke... so glad I am staying away from them. I will do a google image search to see if somehow I can come up with the REAL manufacturer or retailer for the cute jacket I saw!

Just to be fair, writing this update months later.
After many days of arguing with their customer service, they finally refunded most of my money for the item I wanted to return. They did not want me to actually ship it back because of the cost. The dress went into donation pile.
Even though I still believe this is not a good site/company, at least, they did resolve my issue to my satisfaction.

This is not reflective of the last person who assisted. They did good to explain the situation. My issue is with the return process. Yes, you are informed up front that there is a cost to return/Exchange an item. The problem is that they do not tell you to make any payment until you sit around wondering where your replacement items are. I did not receive any email that they had written me a message on their website. I happen to log in to track my shipment and saw that it was not even being worked because they needed payment for the returned items.

I hope it does not take long now that I have paid another $10 for shipping.

I ordered three items, all of which were terrible quality and far too small. I spent an extra £15 returning them to America, only to be told that they were stained' and no refund was possible! The items were only out of the bags for 30 seconds and definitely were not stained when they left me!. Looking at other reviews this seems to be their standard excuse to avoid refunding. Please do not bother giving this rubbish company your money.

Your service is great. I purchased a beautiful white top on here, and it arrived as described, in the right size and everything within just a couple of days. The price was very reasonable, and the customer service was great when I contacted them to try and discuss my order. I'd recommend this to anyone who needs some quality clothing, because they're a great site and they know what they're doing! 5 stars!

I have an order in progress and have been trying for over a month to unsubscribe from Rotita emails. Their links don't work, you can't contact them unless you want to speak to a robot on chat. They say they will but they don't. No customer service, etc., etc., etc. Don't order from this company and I wish Google and everyone else would stop allowing these companies to post on their search engines. This is just another reason to hate someone and I am so sick of China invading stealing from us and the rest of the world.

I wish I had read the reviews on this site before ordering a sweater. What arrived was of poor quality, did not fit properly and did not look anything like the photo of the advertised goods. I ordered from them (first and last time) because the site advertises easy returns. Return was anything but easy! After many attempts the company refused to provide a return address. They eventually offered 20% on the original cost which I refused. I complained to Paypal who returned my money and I have thrown the item in the garbage.
STAY AWAY.

Awful quality and nothing like the photo. I was so disappointed. For a dress that is one size, should have been a stretchy fitting material but it was to big and not at all flattering. Very cheaply made, not easy returning it.

Dress hugs your body it looked great but because of my curves/lady lumps it was slightly shorter than on the model but overall very in expensive and shipping comes faster than expected a thicker jersey/wife beater material not thin and not heavy

I live in the hottest city in the country and I can wear these dresses from March to November and then put a sweater on and wear them through out 2 month winter. The bodice is sized for women with smaller breasts. I am between a 36 B and a C and a medium dress is snug. The large gaps slightly. Otherwise the dress fits great. Best part is that the waistline is slightly above the natural waist so the full skirt hides any stomach you may have below your belly button. I wear these everywhere as they can be dressed up with a sweater or a jacket.

The glamorous pants goes in perfect making it awesome and fabulous, which i bought from Rotita online store. I am happy to own such great pair of pumps which makes me so stylish and trendy. The fashionable pants is absolutely attractive thanks.

The swimwear I bought on Rotita is a little small, therefore I want to change for another larger size. After contact the customer service, my problem has been solved perfectly. She kindly recommend the proper size. Hope the delivery can be faster!

Ordered on 3/21 charged me the same day. Nothing has shipped I have sent three emails requests and tried to call and the number is disconnected. I have filed a complaint with the Better Business Bureau. Do not order from this company.

This place is bull$#*!! I ordered and they charged me two times for one order i have been emailing them, no response or nothing. They dont even have a phone line for customer service. I had to go thru pay pal to get my money back.

I ordered a bathing suit, swim skirt and swim shorts. Every item is see through and cheaply made. Absolute garbage. Do not order from this website. There is a 9.99 fee to return items. The website is extremely misleading. BEWARE!

My original order was placed on March 30,2016. It's now May 6th and I yet to receive my package in the mail. When I was finally provided with a tracking number all it says is that it's in transit. How long does it take to receive anything from this place? I'm highly disappointed since I ordered several swimsuits in hopes to have them in time for my Caribbean vacation but by the looks of it I won't be getting them in time even though I placed my order over a month ago.