• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
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How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user lupkab
Oregon
1 review
1 helpful vote
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September 4th, 2021

What fraudsters when it comes to getting money back!
Hunting in the murky!
Don't buy anything from Rotita!
Offshore Company with the unknown address, no phone numbers. They even block me from the chat with their customer service because they didn't refund the return!

Tip for consumers:
No refund is available through these scammers!

Products used:
Swim wear

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi, lupka b.

Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Rotita

Thumbnail of user deew82
California
1 review
12 helpful votes
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December 1st, 2018

How long does it take to process? It took no time at all to charge my card but here it is 15 days later and the item still has not shipped. I wish I would have read the reviews before I ordered.

Never Again

Thumbnail of user pjw12
Indiana
1 review
11 helpful votes
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June 8th, 2018

Do Not order from this retailer if you want to receive your order within a month of order. I ordered three tops on May 18 and have yet to receive my merchandise... yet alone be able to track my shipment with the link that was sent to me. But of course they have processed my payment. Worst online company I have ever experienced. Never again. And will share my thoughts with everyone I can.

Thumbnail of user tyrika
South Carolina
1 review
36 helpful votes
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May 15th, 2019

The material is very cheap! The zipper doesn't work. It's torn. The size isn't what it says it is. This is a medium. Please do not purchase from this place. They will not return your money. They will tell you, they will add it to your account with them instead. That way you can't get your money back. Scam Scam! No real customer service. Just an email! Don't do it! The blouse doesn't even look like the picture.

Thumbnail of user karenr226
Michigan
2 reviews
0 helpful votes
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April 5th, 2018

LiliGal has been great online shopping experience. I like having nice things that are not available at the local stores and the convenience of shopping from home is even better. The shipping time and quality of my items have definitely all met my satisfaction.

Thumbnail of user allisonm141
California
1 review
8 helpful votes
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August 13th, 2019

Bought two shirts. Both were weirdly sized. I have a long torso and these shirts were even long for me. Sent them back for "full" refund. Mailed them to NY address, followed all directions. No money. No email. Still getting their discount coupons daily.

Thumbnail of user julier59
GB
1 review
0 helpful votes
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April 28th, 2016

4 weeks later and several complaints to PayPal and I received a half made swimming costume! They then had the cheek to offer a partial refund of £7, cost of item was nearer £18. Ongoing via PayPal still. Very poor service and bad company.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Julie,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Thumbnail of user jaylina
New York
1 review
4 helpful votes
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March 10th, 2016

I ordered from them THREE weeks ago. When I placed the order it said 24 hour shipping. I gave it a few days, still nothing. I went back to the website for a customer service number to find that they don't have one! Me and the "administrator" has literally been going back and forth for a week now because they won't refund me. If I don't receive my money by Monday I'm reporting them!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Jaylin,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.

Thumbnail of user janm681
Bahamas
2 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

Everything I have ordered so far is amazing! Very well made, beautiful and exact fit like it has been made especially for me. The dresses are so feminine and pretty. For sure I have gone straight back on-site to order some more. Love Rotita!

Thumbnail of user anessiaj
California
1 review
1 helpful vote
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June 11th, 2015
Verified purchase

My sister’s birthday was coming up and i had put off getting her a gift. I spent some time looking around on website and finally picked Rotita since their style is very similar with what she usually wear. I ordered a chiffon dress for her and I was very happy with the price that cost less than $20. It is turn out to be a smart choice to shop in Rotita. The chiffon dress is very beautiful and looks much more expensive. My sister like her birthday gift very much.

Service
Value
Shipping
Returns
Quality
Thumbnail of user luisae
GB
1 review
2 helpful votes
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September 28th, 2015
Verified purchase

I bought a shirt from this website. It is essentially an oversized shirt, and will be perfect for anyone wanting substantial cover on a beach. The material is light, and would really look better if ironed after washing. I wanted something to protect me on the beach from the sun rays; I am very pleased with the fit. I received a lot of compliments. I like this so much and I bought 4 more! My friends love it and said they will shop from here soon.

Thumbnail of user marias123
California
1 review
0 helpful votes
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September 12th, 2015
Verified purchase

I don't want to miss this opportunity where all the summer things are on sale! I love layering it and combining it trough fall and winter. I've ordered sweaters on Rotita before and I think you get great quality with the price. Their designs are cute and modern and anyone can find something they like, or even something cute for their closest ones. This is my favorite website to shop from and I recommend it :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristins36
Florida
1 review
4 helpful votes
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April 25th, 2016

The bathing suit was WAY too small and was represented wrong on the website. I submitted a 'ticket' on their site only to have them respond with a generic email that said my ticket has been updated. When I sign into rotita.com and check on the updated ticket, it just says that it is waiting for my reply? What is that? I had no idea this company was actually based in China or I would not have ordered. I am not calling China! I have sent an inquiry to PayPal. We'll see what they say. This company should be illegal! Update: I did an 'escalated' dispute through PayPal and was given a full refund within a few hours. Rotita offered me a 25% refund... I told them to keep it. I donated the bathing suit to charity.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Kristin,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards,

Thumbnail of user riditan
GB
1 review
0 helpful votes
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April 12th, 2017

The free necklace was absolutely gorgeous, I was extremely pleased with it. The dress however was just average. It was gigantic, but that is partially my fault because I must have ordered a size to big for me. The quality of the dress was extremely good though, there were a few frayed edges, which I cut off, and wrinkles (which can be easily ironed out). The colour was quite similar, but the length was extremely long. Taking into account that the price was only £9, it is great value for money and the accessories I received are very good quality. Shipping took one week and a few days, which was acceptable so overall I am pleased (even though I will not be ordering from this site again)

Thumbnail of user sonyss
Colorado
1 review
15 helpful votes
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December 26th, 2014

I recently ordered what appeared to be a really nice holiday dress from the website. What I received was small enough for a 12 year old.
I tried to find out how to return to get my money back - and the process is a JOKE. You have to take a picture of the item and PROVE that there is a problem. You then send them the photo via email and they will decide if your complaint is worthy of a refund.

It is a huge scam.

Thumbnail of user natashac15
California
1 review
1 helpful vote
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November 30th, 2015
Verified purchase

I was looking for a marriage anniversary dress for my wife as his tailor failed to keep promise to give it before 1 day of our special day and she was so worried but then i found rotita and seriously that was a fast delivery and they didn't even charged me much, i felt like it was so low on cost but dress quality was absolutely perfect and delivered as promised will use them again thanks.

Thumbnail of user elisabethj1
Malaysia
1 review
0 helpful votes
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July 9th, 2015
Verified purchase

I bought one of the Lace Skirt from Rotita.com and it is very lovely. Lacy and pretty layers. Comes to about mid calf. I would guess US size of 12-14-16, not much bigger. Flows nicely. Looks like it will be wash and wear type material. Very pretty nice and light weight and I am sure I will be wearing it often. This came much sooner than expected date. I'm very happy with it, and definitely recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user erickad4
Hong Kong
1 review
0 helpful votes
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September 22nd, 2015
Verified purchase

This dress fits like a glove! It's my new favorite dress. The black around the waist has a slimming effect and the colors are gorgeous. The material is very high quality and well made. You would expect to pay over $100 for a dress like this at a retail store, but Rotita offers it for an unbeatable price! I cannot say enough good things about this dress!

Thumbnail of user remyb2
New York
1 review
2 helpful votes
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March 7th, 2016

I ordered my stuff since 2/25/16 & did not receive nothing from them after 12 days. I have been trying to contact them for days and I am getting no where with them. Please be advice to always read reviews of these so call sellers' websites before purchasing. I contacted PayPal and the rep said they have no idea of how to reach this company. Please be aware not to purchase from websites that use Paypal account for their transaction.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Remy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

Thumbnail of user gloriac43
California
1 review
0 helpful votes
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September 2nd, 2016
Verified purchase

I have been buying products with this merchant since longtime I am never disappointed by their services. They have excellent customer support and undoubtedly the best delivery service. They have variety of products, from which you can select. Highly recommended.

Thumbnail of user kyangelam
California
1 review
0 helpful votes
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September 18th, 2016
Verified purchase

This item was adored by many friends. I went to a dinner gathering wearing this and when I post this item on social media, I had several ladies ask me where to get this suit from ages 17 to 50. I was impressed and apparently so were they. I was comfortable and still very cute. My friends cant wait ask for much more than that. Now shopping for fall, time to have fun. A place I can buy the style I like.

Thumbnail of user tabathas1
California
1 review
0 helpful votes
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August 20th, 2016
Verified purchase

I have been buying products with this merchant since longtime I am never disappointed by their services. They have excellent customer support and undoubtedly the best delivery service. They have variety of products, from which you can select. Highly recommended

Thumbnail of user mechelleh7
Utah
1 review
0 helpful votes
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April 1st, 2022

I received my blouses, all fit except one. I returned it the same day, emailed Rotita with the tracking number. Received my refund and will order more clothing from them. Beautiful clothing, nice material that washes up nicely, great service!

Thumbnail of user leem200
Missouri
1 review
12 helpful votes
  • Send Message
May 20th, 2018

I have tried several times to try and submit a return and your web site just keeps sending me on-a loop and I never get anywhere. I truly love your clothes but will never order again because I am unable to return items if they don, t fit. Now I am stuck with a shirt I cannot wear. I ordered a large but it is very small maybe a medium at best. Good luck but you just lost a customer.

Thumbnail of user paulao23
Pennsylvania
1 review
5 helpful votes
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April 11th, 2018

After reading some of the reviews both positive/negative, I have resolved, it is not a website to trust. The sizes are not accurate. Or, rather they run way too small, the items take too long to ship, and finally it appears to be VERY difficult to get your money back if you need to return the items. This is not business, this is taking advantage or out right stealing from people. What a shame, I really, really loved the dresses!

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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