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Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.
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Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!
I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!
Love my items. Word of advice though, check customer reviews/comments on the products before ordering, sometimes the clothing sizes run smaller then your normal size. Great price shipping could have been a little faster but all in all I'm pretty satisfied with my shopping experience on Rotita.
Who is writing the fake good reviews?! It's an Asian persons job to do this all day?! These are Chinese crooks who scam you and steal your money do not trust them they don't even speak $#*!ing English
Very nice, Thin PU but can expect much for the price. Fully lined. Perfect fit lengthwise for me but I have short arms hence need to shorten sleeves. Even though it says one size still make sure that it fits your actual measurements.
Do not shop on this website its a complete sham, virtually impossible to get a refund through the way they have set up their terms and conditions.
I paid an extra £5 for "standard deliver" which they said would reach me between 4 and 8 days, its now day 20 and I still haven't received anything.
The tracking information doesn't even work properly and when I contacted customer service they said "just wait a few days as standard shipping is slow sometimes." My thought is why lie about how long it takes then? They would get far less complaints if customers knew what they were getting into.
Rubbish website and I bet my clothes don't even resemble the picture!
Hi Sarah,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Oct 28th, during 24 hours after you made the payment. But it’s delayed in the transit, we sent by USPS, which is not in charge of us. We tracked and found that it’s delivered already. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day, we will resolve it ASAP.
Best Regards,
Rotita Customer Service
Extremely flattering for curvy figure. Actually looked better without underneath. Hugs curves in the right places, hides "back fat". I don't know how, it just looks amazing. Perfect dress for a fun occasion or shower. Cute and fun color! Going to purchase a couple more colors.
Wow super cute dress. Much heavier, nicer cotton blend material than expected for price. I got tons of compliments. Medium fit great for me. Nothing falling out or too much cleavage, but does raise up the bust so you waist looks smaller -yeah!
I've ordered many items from Rotita. Communication had been quick and constant. Products were shipped within and agreeable time frame. Returns, even single beds, are easy and hassle free. Customer service is top notch.
I stupidly spent over £110 on this site and not one item fits me! They fit my size 12 daughter but do not fit a size 20 as it stated they should! They're saying it's pointless returning as the shipping costs are too much. There is certainly no easy 30 day refund facility. You don't even get a delivery note with return instructions and where to return to. Appalling service and total rip off! Do not waste your money like I have done. Lesson learnt!
Nothing to say about Rotita, simply the best. Low prices and fast service with guarantees that are awesome. Purchased many things and when I had some problems, staff was amazing and solved any issue, eventually sending refunds.
They are criminals!
Order did not arrive
Have been trying to get my money back since October 2015.
It is March 2016 now!
It's as if they're on a home computer only responding when they feel like it, in very poor English too.
Very frustrating indeed.
BE WARNED!
Hi Jo,
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
My package went missing somewhere along the way due to Royal Mail! The customer service at Rotita is atrocious, their responses are robotic and make no sense, trying to get a refund is proving an impossible task so if you have any issues you can rest assured they won't be fixed.
Hi Margit,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Sept 30th, and it’s delayed in the transit, we sent by royal mail, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Ordered two swimsuits, same size, one fit well as expected, but the other was obviously sized wrong. After several attempts to return the swimsuit, all they would offer was a $5 discount on another purchase. Having this bad experience and after checking reviews, I would highly recommend staying away from Rotita.com!
I emailed 16 times! Never got merch. They kept saying delivered. Went to post office for proof! They then offered me a 60% refund for what, my 40% never delivered imaginary sweater!?
So many reviews of THE SAME ISSUE! None gets product, refund or customer service. Please learn from my mistake. Contact PayPal and Better Business Bureau if you've been ripped off too!
Dear customers! Do not order from Rotita.! This china company should to have rating -5! I read yours stories, mine is the same, so you know. What I think if we united
And try to go to justice and get rainmaker lawyer may be all together will put these
Impudent sellers out of business I am open for discussion
Haven't shopped there much over the past few years but will be shopping there a lot more now! Fantastic, high quality merchandise, unbeatable service and strong values! For me they have consistently lived up to their good reputation.
Buyer beware... I should have known better than to order from this company without researching it but the prices seemed fair and their advertising is slick. I ordered 4 items in my normal U.S. Standard size and not one thing fit. Each item is approximately FIVE sizes too small!
A company with no regard for customer service. Delivery cycle not indicated when clothing was ordered. "We will send out products in 1-4 working days" is totally misleading.
Still waiting despite my credit card being charged.
This company should not be in business.
Still waiting on my order, cannot call them (line is busy) or even submit a ticket, but sure did take my payment of the top I ordered the very next day. Karma will get you! Watch your back! Our great lord Jesus knows who you are.
Love this website. They are having tons of super stylish dresses, awesome swimsuits, very standing out Jewellery, fashion tops... Enough to surf a whole day and to still discover something new that I definitely wanna have;)but before you purchase, you need to know your own measures and check the size charts in the description of each item, almost all clothing is produced for the Asian market and the sizes you have to order here most probably differ from what you're usually grabbing at your local store.
The fabric is actually thicker than you would initially think based on the picture. But it's much heavier stretch cotton, so this piece could traverse seasons if you wanted to do it with leggings and a cardigan for autumn/winter. The colors are very vibrant
It seems the Chinese have found our price point. All three of these businesses, and I am sure many more, need to be avoided. One clue, low prices. Second clue, no address on website. Third, unrounded numbers.
* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Wish I had looked at the reviews before ordering, luckily my order was only one item, ordered it over a week ago and their website says shipment sent within 3 days. I have learned a good lesson and will never from this site again!
I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great.
This dress is not only beautiful, but elegant and sexy. You guys should produce more items for bigger American women. I have been considering about so many items other websites but however the size are too small.
Was surprisingly happy with this purchase! Bought it in flash sale so not much could go wrong for only $10.33, but both the material and the fit really surprised me in a positive way.It's amazing online shop.
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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Hi Rory,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
The good reviews are written by real customers who come from different countries.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service