• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
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How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user teresaf36
New Mexico
1 review
10 helpful votes
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May 6th, 2017

Wish I had looked at the reviews before ordering, luckily my order was only one item, ordered it over a week ago and their website says shipment sent within 3 days. I have learned a good lesson and will never from this site again!

Thumbnail of user tequilat1
KR
1 review
0 helpful votes
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May 5th, 2017
Verified purchase

I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great.

Thumbnail of user royh71
Indiana
1 review
0 helpful votes
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July 11th, 2017

This dress is not only beautiful, but elegant and sexy. You guys should produce more items for bigger American women. I have been considering about so many items other websites but however the size are too small.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariamt5
Missouri
1 review
0 helpful votes
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June 26th, 2017

Was surprisingly happy with this purchase! Bought it in flash sale so not much could go wrong for only $10.33, but both the material and the fit really surprised me in a positive way.It's amazing online shop.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ulyanar1
Mississippi
1 review
1 helpful vote
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November 7th, 2017

I really enjoy my shopping experiences with Liligal.com. They have trendy, cute clothes like what I might find at Forever 21 or Charlotte Russe, but better prices and more appealing styles. Unlike the other reviewers, I have yet to receive something that isn't decent quality. Everything I have purchased has held up for a few washes so far, and still looks nice. Shipping is fast, too!

Thumbnail of user gwenm21
GB
1 review
12 helpful votes
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October 23rd, 2017

Wish Id read reviews before I purchased. As mentioned nothing like picture very very poor quality material poor sizing poorly made. Absolutely impossible to contact this company even though they display a returns policy forget it. Its a big RIP OFF

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Thumbnail of user lizas9
Arizona
1 review
0 helpful votes
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September 14th, 2017

This is the only online site I trust to buy my clothes. Ordered a beautiful top, it came without any problem! Looks exactly as in photo. Free shipping and they always have specific measurement for each item. Good quality and you can't beat the price! Great website! Would definitely recommend!

Service
Value
Shipping
Returns
Quality
Thumbnail of user belindag10
Australia
1 review
25 helpful votes
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January 2nd, 2018

Beware of this site! Dishonest. Take your money but don't deliver!? Ordered and paid with PayPal for safety. Almost 2 months and no parcel. Provided PayPal screen shots. Date time reference number and amount. They won't refund. That equates to stealing. Very shady. Refusing to fix the problem. Apparently PayPal proof of purchase listing all of their info is not good enough.

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user franl17
GB
1 review
5 helpful votes
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December 12th, 2017

I ordered items worth £130, they turned up God knows how many weeks later. Unbelievable cheap terrible material quality. You would think someone was practicing sawing. I tried to get a refund but they make it impossible and instead are offering me to keep the clothes and get a small % back. How can people be allowed to rob others. They use one model in all the pictures. Clothes look nothing like the pictures. Not contact details, impossible return policy so dont be fooled by the promises on the website. Just an online scam based on China. Im yet to know if my money will be returned.
Very disappointed. Never ever waste your money! If you see this do not get tricked by those photos.

Thumbnail of user shelleya26
North Carolina
1 review
7 helpful votes
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December 7th, 2018

Ordered a slew of clothes for an up coming holiday cruise. Used the sizing chart and nothing fit! I ordered mostly XL and the dresses are like US size 6-8. No refund because they say it's past 30 days. It been less than 3 weeks since I received them. Evidently I kiss my $ good bye...

Thumbnail of user janw150
New Jersey
1 review
4 helpful votes
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June 11th, 2018

Ordered three blouses same size waited six weeks for delivery no emails at any time not even verifying $100 order. Terrible customer service. Will not shop here again. Products misrepresented but ok doable

Thumbnail of user jillc127
Indiana
3 reviews
0 helpful votes
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May 27th, 2018

I was wary with the first order, but since then must have ordered at least a half dozen tops. They fit great; they're versatile, comfortable, wash well--and they just plain feel good to wear. Love them.

Thumbnail of user jennyp108
Pennsylvania
1 review
16 helpful votes
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June 12th, 2019

This Company is a scam. Ordered 2 shirts, never received my order, they debited account through PayPal, did a little research the phone number and email address are fraudulent. Wish I had done my homework before ordering.

Thumbnail of user dawns293
Virginia
1 review
10 helpful votes
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April 13th, 2019

I ordered 4 bathing suits. They were very poor quality and sized incorrectly. The return process is a joke! This company has horrible customer service and no way to get in touch with them. I would stay clear of this SCAM!

Thumbnail of user sherryh120
Virginia
1 review
15 helpful votes
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February 17th, 2019

Bought 3 shirts for nearly $80. Received, look nothing like pictures, material feels look ke crepe paper, fit is horrible. I've been contacting them everyday for 2 weeks as you need a return auth #. They never contact me back & my 30 days is almost up. This company is a scam. They are in China. Buyer beware!

Thumbnail of user janew418
GB
3 reviews
0 helpful votes
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April 20th, 2023
Verified purchase

Delivered very quickly. Bought 5 bikinis. Most were the size as advertised. Only one bottom was slightly too tight but wearable. Did not have to return any, so don't know what the return process and refund is like from the U.K

Thumbnail of user kathys283
Australia
1 review
0 helpful votes
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May 6th, 2018

So over the moon with this dress! Fits great! Excellent value for money, well made, no loose strings etc, measurement chart was accurate, can't wait to wear it out! Will definitely be ordering again! Thanks so much!

Thumbnail of user lesleyc37
Hawaii
1 review
11 helpful votes
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July 24th, 2018

I purchased three tops back in May. They are the cheapest and most horribly made garments. Sizes are off, construction is shoddy. Following their return procedure is pointless since they only respond with requests to accept products at increasing discounts. These goods cant even be resold on eBay due to their horrendous manufacture. What a scam. Avoid doing business here.

Thumbnail of user donnac544
New Zealand
1 review
9 helpful votes
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October 8th, 2019

Steer clear! Top was out of shape, looked and felt like plastic, way too small especially under arms even for size large, way too short, threw in rubbish as not worth paying postage to return overseas, no receipt sent with parcel either.

Thumbnail of user margarett101
Illinois
1 review
10 helpful votes
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February 3rd, 2018

Just like hundreds who have complained before me, do not buy from this company. It's a scam. Product is cheap and knock-offs. No returns are possible as they are in China. Offers 50% refund if you go away!

Thumbnail of user bobbies120
Connecticut
1 review
6 helpful votes
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August 21st, 2021
Verified purchase

I was skeptical ordering from an overseas site. The pretty designs and affordable prices were so tempting I decided to give it a try using PayPal. Items arrived within 2 weeks. Look exactly like pictured. Fit generously true to size. Loved the adjustable shoulder straps.
I heard a stitch or two pop when putting suit on. Will watch how it wears after multiple uses and washes. I would buy them again.

Thumbnail of user comeauh
Canada
1 review
1 helpful vote
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January 31st, 2023
Verified purchase

Size chart was accurate, the bathing suit fit perfectly
I received a notice of shipping, date product would arrive, it actually arrived sooner than expected which was nice
Good quality, would definitely order again.

Thumbnail of user tezh1
Australia
1 review
6 helpful votes
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October 15th, 2019

Inaccurate information regarding sizing. Poor customer service. Took longer than quoted for delivery. Garment description wrong. Paypal did $#*! to assist. Ordered top tops of the same size - one just fits, the other does not fit at all. Total rip off for what I paid. Warned all my friends to stay away from them.

Thumbnail of user conic1
Texas
1 review
2 helpful votes
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December 9th, 2019

I should have remembered... you get what you pay for. Thankfully only out $15. Bought shirt on sale. Sizes run insanely small! Material feels cheap. Will be surprised if it lasts more than 1-2 wears. Will not order from them again!

Thumbnail of user jacc3
New Jersey
3 reviews
16 helpful votes
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December 26th, 2014

Not happy with shipping as after order placed 4 weeks ago (Nov 28)... did not arrive in time for holidays (Dec 24) and I ended up having to purchase gifts elsewhere at last minute. Rotita could not give me a date when it would be received and still have not done so. I have requested refund. Their customer service was nice, however, but lacking in shipping information.

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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