• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
See all photos
How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user tiam8
Georgia
3 reviews
9 helpful votes
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April 7th, 2016

The worse decision I ever made is ordering from this place. $96.00 down the drain. I've been getting the run around for over a month now about returning the clothes that were not as the site described and they were shaped funny. Order from Amazon where it's safe!

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Tia,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information, it will be received within 48 hours, It is an e-mail, including tracking number and links.

Thumbnail of user marksc4
Arizona
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

After going to Kohl's several times, and picking out bathing suits that I wear in my size, I kept being disappointed by how they didn't fit right. Every time I order a bathing suit from Rotita they not only come in exactly my size, they look awesome. I will never buy any bathing suit other than from this website in the future. I highly recommend. Even though it may take a few days longer to receive an Amazon, it is 100% worth it.

Thumbnail of user gildab1
Illinois
1 review
3 helpful votes
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June 7th, 2017

I ordered a swimsuit after ordering one last year from this same company. My bad for expecting different results. Bad fit, cheaply made, and no paperwork to be able to return. Many attempts at the online forms, only to have it kick out because of of the order number not being correct. (It's the one on my confirmation email). Fool me once shame on you fool me twice shame on me. I hope they enjoy the money I GAVE them. LAST TIME... EVER!

Thumbnail of user victoriaj31
Colorado
1 review
16 helpful votes
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May 26th, 2017

I have spent the last 2 hours on their website trying to find out where to return their crappy merchandise. They ask for an order number and I have none. All I have is 5 pieces of clothing that are not sized correctly, very poor quality, drop shipped directly from China with no recourse to get my $195 USD back. I paid with my debit card which was converted to their PayPal site, so I have no way to reverse this charge. Everyone out there... run the other way from ordering on this site.

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “R” or “RR”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Thumbnail of user kailynb
Georgia
1 review
0 helpful votes
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July 20th, 2017

Rotita is my favourite website for clothes from the whole world! Friendly customer service, very quick, they accept your products as return if something is not as you expected, you get your money back in a few days. The products became more and more quality, of course not too expensive materials - but well selected from all what can come from China. I love this website!

Service
Value
Shipping
Returns
Quality
Thumbnail of user aww9
Ohio
1 review
0 helpful votes
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April 5th, 2022
Verified purchase

Delivered as expected. Dress quality and look is as expected- very good. Issue with the size. I ordered correct size per the chart however, it is too small all over. It may be one size smaller with incorrect tag. Not returning because it was so inexpensive. Will either give away or donate. Considering reordering next size up to try for right fit.

Thumbnail of user moniqueb39
Kentucky
1 review
0 helpful votes
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April 19th, 2018

I had not heard of this company but saw an ad online for just gorgeous clothing. The pricing was the icing on the cake. I took a chance and ordered a dress that got me SO many compliments when I wore it! I will be shopping here again!

Thumbnail of user terik27
Wisconsin
1 review
32 helpful votes
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February 2nd, 2020

I placed an order 1 month before I needed it. Processing time was 1-3 days. 5 days later I contacted the company via chat. Was told it would be another 5 weeks minimum before receiving. 5 weeks to receive something that is in stock is ridiculous. It really is a shame because they have such unique items, I had high hopes.

Just a side note, when I cancelled and gave a thumbs down, the customer service person begged me to change it. This makes me think they are also a horrible place to work.

Thumbnail of user brendab758
Colorado
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I ordered a size larger because of other online experience, was not necessary. The fit true to US sizing. I love the fabric, the style and I will be ordering again. I was anxious about shipping but they did get here before my trip. Over all very satisfied

Thumbnail of user sarahg73
KR
1 review
0 helpful votes
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September 19th, 2015
Verified purchase

I bought this dress to go to an outdoor wedding, it was beyond comfortable. I was also nervous ordering it online but it fit better then expected. Just as other reviewers states, it has pretty good cleavage coverage, the picture is a bit misleading about that. Still OK.

Thumbnail of user deandraf4
Florida
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

I had to wait a bit for initial response but that's ok. ISHA was courteous, encouraging and helpful. Every question and concern was handled! I found a new favorite clothing store online! ROTITA! Wonderful customer support topped my experience off. Good customer service can be hard to find.

Thumbnail of user ambera16
California
1 review
0 helpful votes
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August 31st, 2015
Verified purchase

I just love this sundress! I came several weeks earlier than expected. The previous reviews of ordering a size up was very helpful.And it fits great and very comfortable. Looking forward to wearing it to an event Friday night.

Thumbnail of user danielesl
California
1 review
0 helpful votes
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August 11th, 2015
Verified purchase

Love, love, love the dress. A beautiful full length one shoulder maxi dress design that features a scoop neck, 3/4 sleeve and also includes a matching strip-belt. This elegant yet simple design is perfect for every occasion and can be worn on or off the shoulder. Especially if you're looking for fashionable maternity clothes! It comes in a variety of stunning colors. The blue is so pretty, I'm going to buy it in black too! I'm 100% satisfied!

Thumbnail of user mistyt2
California
1 review
0 helpful votes
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September 10th, 2015
Verified purchase

We loved the fact that this site accepted to customize our ten T-shirts to have same prints. They were cheap and stylish so we had a great fun day. One word for the customer service, "Thank you so much"

Service
Value
Shipping
Returns
Quality
Thumbnail of user sakhilen
Australia
1 review
3 helpful votes
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March 21st, 2016

Please do not order from this company, there website is fake, l ordered things from them and they never posted them. I had ordered the goods and paid in full with expedited shipping. L contacted numerous times for over two months and they gave me silly excuses all the time, up until l decided to open a dispute with PayPal. Order at your own risk, as they can sometimes refuse with the refund. So disappointed and please pass it on to your friends at relatives

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Sakhile,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ,It will be received within 48 hours, It is an e-mail, including tracking number and links.

Thumbnail of user kellyr84
Massachusetts
1 review
3 helpful votes
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March 19th, 2016

Someone informed me that rotita has young asian girls between the ages of 8 years old and up sewing these items against their will. No wonder were seeing the poor quality of these items. This sight should be investigated.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Kelly,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Thumbnail of user janad8
Tennessee
1 review
9 helpful votes
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October 4th, 2017

I order 2 shirts in a size 12 which I have worn for 5 years now and when they got here marked as a large... one was more like a small or size 6 and the other was an 8 or 10. They were way off! Now I was told someone would get back to me with return info within 24 hours. It has now been 3 days and still no answer back.

Thumbnail of user sharons257
New Jersey
1 review
9 helpful votes
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December 1st, 2017

I ordered 1 blouse before doing my due diligence and checking out this site. Had I read all the reviews, I would never have made a purchase. All the negative reviews are on point! The item took over 1 month to arrive. The quality was very poor and the sizing was completely off. Their web site is not user friendly, and it is IMPOSSIBLE to contact a human being. Total run-around. (This should have been my first clue to stay away.) Thankfully I only spent $30, because returning the item is so difficult and expensive, that after shipping costs, I will still suffer a loss. I will donate this to the poor, and take the tax write-off.
Please save yourself your hard-earned money and shop elsewhere.

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Thumbnail of user carroln
Illinois
1 review
11 helpful votes
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December 13th, 2018

I ordered two costs from LiLigal. They are of the worst quality. One has sleeves so narrow that no one in the household can get them up their arms. The fabric of both is horrible. There is no information included to return them. Do I am out $70.00 and still have to buy a coat. I will never order clothing from the internet again unless from reputable company. I learned an extensive lesson.

Thumbnail of user nagisettyi
Oregon
1 review
0 helpful votes
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October 11th, 2021
Verified purchase

What is great customer service I received from Rotita! ROTITA company demonstrated that they value me as customer and my time, having a pleasant attitude, and providing knowledgeable and resourceful information. They you also take things a step further to exceed — rather than just meet — expectations.
Dresses I bought are beautiful, true size. It sad but I had to return them due to my circumstances. Rotita gladly issued a full refund.

Tip for consumers:
Dresses I bought would be beautiful for tall ladies.

Products used:
Dresses, BUT because of personal problem (health).

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandraw228
Georgia
3 reviews
10 helpful votes
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May 28th, 2018

No customer service because there is no phone, also you cannot get a refund or exchange. Anything from China steer clear of it. The blouse was suppose to be a large but seemed as if it was extra small

Thumbnail of user dianeb677
Oregon
1 review
16 helpful votes
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November 3rd, 2019
• Updated review

I responded to Rotita that none of their reasons for not refunding my money were true and that I planned to report my experience in as many reviews as possible. They wrote back and gave me a refund without further explanation. I would still not do business with this company again--the quality of the item was poor, delivery very slow, and there are many other sites where one does not have to argue to obtain a simple refund.

Beware of ordering from this company
November 1st, 2019
• Previous review

I ordered a bathing suit. It took almost 3 weeks to arrive. I had already traveled, but tried the suit on anyway, figuring I would keep it if it was decent. It was cheaply made and really weird in the way it was cut-like it wasn't wasn't for a normal human woman. I had it on for a few seconds and put it back in the box immediately--it still had the crotch shield on it. I received this message from them:

"Mon, Oct 28,2019 10:45 pm
Rotita.com
To: you Details

Dear Diane,
Sorry, i just got informed that the returned clothes are not in good condition, some are used, damaged or stained. Did you wear it or wash it? If the message i received about the condition on the returned parcel were wrong, please tell me the real situation. And please do not worry, if the clothes are never wore, i surely will give you full refund.
Your ticket has been replied by our customer service. The communication records have been listed below:
Rotita.com, Tuesday, 29 October 2019 at 04:20:33 AM

We have received your returned package, but we are so sorry to tell you that your returned package can't be refunded in full as the following reasons:

Return Items: *******-0-2X.

1. The items are defective.

2. The items have been stained.

3. The items are not same as you choose when you return the order.

4. The items have been used.

5.The item(s) is missing.

If there is still any inquiry, please feel free to reply and I will be always here to help."

NONE of the above is true and while I have written back to them, I have no confidence that I will ever see a refund.

Thumbnail of user ericar13
Germany
1 review
0 helpful votes
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July 22nd, 2015
Verified purchase

I've been looking for the perfect maxi, and I have found it! I bought the maroon, true to color. I'm 5'6,170 lbs, DDD bra size. I'm curvy and self-conscious about my mid section, and this dress is super flattering. The draw-string in the middle does the trick. It's the perfect length, don't have to hem it for my height. The material is thick enough (better than my jersey dresses) and doesn't cling or show every dimple in your butt, and a lightweight racer back sports bra is perfect with it. The material is almost a soft - light weight - knit/sweater material, but will stay cool, not too heavy. I'll be probably buying this in multiple colors. I'm so happy with this purchase and it's such a reasonable price. Say good buy to all your clingy crappy jersey material dresses!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizcurriec
GB
3 reviews
7 helpful votes
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July 13th, 2017

Rubbish quality, sizing totally wrong despite their 'size chart' trying to return is a nightmare - am getting nowhere with it so I have lost a lot of money (to me). Jewelry is quite nice - only thing in their favour

Thumbnail of user wisniewskia
Canada
1 review
1 helpful vote
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December 24th, 2022
Verified purchase

My experience was good. I stressed over the delivery because I have had issues with my orders being delivered to someone else several times but this came okay. The quality of the swimwear material is good and the items looked like the photos except that they look much better on their models than on me

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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