• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
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How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user mariem111
GB
1 review
6 helpful votes
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January 23rd, 2017

Same complaints as every other reviewer - Unable to contact company or return items. Similar to other reviewer I ordered through PayPal believing that this offered me a degree of protection - clearly not!

Thumbnail of user donnac172
Maryland
1 review
1 helpful vote
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June 21st, 2017

When I first ordered from this site, my expectations were low considering that it is a very cheap, online website. Just took a chance. My order only took less than two weeks to arrive, which is incredible considering it is coming from Asia. Moreover they looked even better than they do in the pictures and they are some of my favorite new clothing items!

Service
Value
Shipping
Returns
Quality
Thumbnail of user helens208
Ireland
1 review
3 helpful votes
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July 24th, 2018

Ordered swim wear - was concerned when the dispatch email gave two dates for refunds if your delivery didn't arrive! If you start your delivery correspondence with "50% refund if you don't get it by this date, and 100% refund if you don't get it by that date" you think it must be trouble! Delivery was overdue - read dreadful reviews and thought "Oh no!" However, to my surprise my swimwear arrived! Pretty much as advertised, quality is OK/basic, could be better. I used their sizing charts to order and it's sized correctly. Took about a month from order to delivery. I seem to be one of the lucky ones - and have to say they've done ok by me.

Tip for consumers:
Don't.

Service
Value
Shipping
Quality
Thumbnail of user janetk1117
California
2 reviews
0 helpful votes
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July 25th, 2022
Verified purchase

Customer Two Alice was a great help, thorough on making sure my order was delivered, and great on following up with contact information. Highly recommend Rotita for online shopping in womens clothing.

Thumbnail of user dawnl24
California
1 review
0 helpful votes
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July 29th, 2015
Verified purchase

I have ordered multiple times from here and always received exactly what I ordered, no problems whatsoever. Their customer service is prompt in responding to your questions. I needed help with sizing and sent customer service a message, expecting a reply in a week or so... But only a few hours later I had a reply! I love them and will continue to use them for future items as well! Thanks keep up the good work!

Service
Value
Shipping
Returns
Quality
Thumbnail of user margaretg64
GB
1 review
6 helpful votes
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March 13th, 2017

The quality of the dress was not great but I would have tolerated that if it had not been several sizes too small. I had already ordered a size bigger than I thought I needed. It has proved impossible to return. Apart from their off putting conditions on returns postage and charges, I simply do not have an address and they have not responded to my requests for one.

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kirstene4
Indiana
1 review
8 helpful votes
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March 14th, 2017

I ordered a dress using their sizing - and it is no way near correct. In contacted them to request a refund and a shipping return slip. Since it came from China it would be cost-prohibitive to return, so they gave me a 20% credit on another order. Frankly, I'm probably out the $27 I spent because I don't think I want to try and do business with them again.

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user deeb80
Texas
1 review
3 helpful votes
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July 25th, 2017

Ordered a swimsuit, two tops and a dress. The dress arrived damaged. The swimsuit and two tops are barely held together with thread. The thinness of the swim suit was just awful. Tried to put in a claim. Received a confirmation with a claim ticket number but they never followed up. Made several attempts to contact them. Everything arrives directly from China. My guess is that their guaranteed satisfaction is a complete scam as there is really no way to send it back to China.

Challenging the purchase on my credit card. The company can come pick up their junk from me personally. Product is a piece of junk and not as described! Get much better deals at a department store with better quality.

Thumbnail of user sheenaa5
Australia
1 review
6 helpful votes
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April 17th, 2018

I was thinking of buying from this company but checked the review, the majority are 1 star and BAD, the ones that have 4 and 5 I will discount as most of them are shams as you can tell by the repetitive 'cool' and animal pictures, so I will stay clear and stick with ezibuy. It would be good if people leaving an honest review would put what country they are in. I am in Australia.

Thumbnail of user eleanorj5
Indiana
2 reviews
11 helpful votes
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March 28th, 2018

This company is a waste of money. I ordered a blouse in early February and it is now late March and no blouse has arrived. There is no way to communicate with customer service without giving a lot of unnecessary information that I believe will be a security issue. Worst on-line buying experience I have ever had... and that is really saying a lot. Save yourself the aggravation and the money... shop elsewhere! I have written off my purchase as a waste of money and a good learning experience. Do not be tempted to buy...

Thumbnail of user brendac41
GB
1 review
1 helpful vote
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January 23rd, 2016

Ordered 5 dresses from this site all the same size. 3 were way to small and 2 massive. Cost nearly £70 contacted them and opened a ticket and they offered me 6 dollars. Disgusting have been in touch with them constantly and they eventually sent me a return address by email but as soon as I reopened the email it directed me to a rogue site. Absolutely disgusting. I'm now going to open a PayPal case.

Thumbnail of user andreah1248
South Carolina
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

I was looking for specific pieces for different functions. I must say each and every piece that I have received has met my expectations. The quality is exceptional as well. I look forward to placing my next order. I've already been browsing through the site.

Thumbnail of user margareth1158
GB
1 review
0 helpful votes
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December 18th, 2021
Verified purchase

My order was placed in November as saw selection of Christmas jumpers & lovely tops to wear with trousers for an evening out.The ordering was straightforward &paid for with my Visa Debit card. Think I recall receiving one update telling me order was in transit & delivered within a couple of weeks.On opening & trying on are a good fit&look as good as in photos shown on advertising post so really pleased with purchase &would recommend to friends.

Thumbnail of user ginniew
Japan
1 review
7 helpful votes
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December 14th, 2015
Verified purchase

I almost got confused with a wide variety of fashionable designs displayed here. However since I had formal restriction, it was a bit easy to pick the right dresses. They were customized well to fit the office employees. They look pretty in the dresses we chose to make them our company’s uniform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daneew
Hong Kong
1 review
1 helpful vote
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September 10th, 2015

Sizes way too small despite following the website. Submitted a ticket. No reply. Tried to log on again and says wrong password. Tried many times to get a new password emailed and nothing arrives... therefor you cannot follow up the return of the item. Please read the return/refunds carefully before buying anything.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: service@rotita.com

Thumbnail of user carolynw31
New Jersey
1 review
7 helpful votes
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March 8th, 2016

They are stealing pics from other clothing sites, to steal your money. Look at the pics over 90% of the posted pics the model face isn't shown. Why? This company is located in China, when they do ship orders the consumer complains about how cheap the material is, the bad stitching and most wait for months to receive the order. It's like they try and sew the item/ items you ordered. Don't fall for these cute, cheaply priced clothes, that they advertise. It's just a way for them to steal your money. Once you place a order, they receive your funds, then they don't even ship your order. You email them and they respond with poorly, very poorly broken English, with excuses to why your order was not shipped. They told me, that the factory worker has to product the orders day and night, can I please be patient. I think once you pay extra $$ for delivery, why wait two months for my order.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Carolyn,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

Thumbnail of user paulineh52
New Mexico
1 review
22 helpful votes
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May 28th, 2019

I ordered 4 tops all in size medium. It took over a month, got them in 2 shipments, sizes very inconsistent. First 2 I received were very large, second 2, I gave them to my 12 year old niece, they were so small.
Not worth the money, time or energy. Stay away.

Thumbnail of user renees85
Texas
3 reviews
0 helpful votes
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April 19th, 2018

I have been shopping with Rotita for several months and just love the clothing store. Outfits are always delivered in a timely manner and if you desire to change, return or request a refund there is never an issue. Also the clothes are very well made and I look forward to shopping at least several times a month. You will too!

Thumbnail of user mariam3437
Canada
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

By accident I ordered the wrong size. Next day, I left a ticket to see if they could update my order with the correct size. Renee replied back within a short period of time and advised she had made the change and also expedited my parcel at no extra cost.
Great service! Hope the clothing matches the service received!
Thanks Renee!

Thumbnail of user brittonj
Germany
1 review
0 helpful votes
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October 12th, 2015
Verified purchase

Great little casual dress... it looks great belted with leggings and jean jacket Item arrived much sooner than expected and did not disappoint. Nice soft, thick fabric, color appears as in picture. Good price, very very happy with this and just bought another in purple!

Service
Value
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Quality
Thumbnail of user joeet
California
1 review
0 helpful votes
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August 8th, 2015
Verified purchase

I bought this dress in blue last Monday, it was beyond comfortable. I was also nervous ordering it online but it fit better then expected. Just as other reviewers states, it has pretty good cleavage coverage, the picture is a bit misleading about that. Actually, the real item I got is better than the picture. I'm quite satisfied with it. More, the material is nothing but fancy, and I am going to order one more because of the nice fit.

Thumbnail of user soniaa9
GB
1 review
0 helpful votes
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June 26th, 2015
Verified purchase

Rotita is my favorite store, It is an excellent store provide very trendy products in amazing low price. Flat Shipping is free and cost about 3 weeks to Australia. I usually buy working dress from this site. What I received are just what I see in the picture and sometimes I think it looks even better on me.

Thumbnail of user adrianau
Hong Kong
1 review
0 helpful votes
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June 3rd, 2015
Verified purchase

This one looks very pretty on me. It's very comfortable and casual. Great for everyday going out. And for the shipping time, it is a little slow to ship to Africa. I suggest that adding the overnight service, then this site will have more customers.

Thumbnail of user nicolej34
North Carolina
2 reviews
12 helpful votes
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April 5th, 2016

I ordered a bathing suit almost 3 weeks ago. Not only have I not received it yet (even though it said it ships within 1 day) but yesterday, my bank alerted me that there was fraud on my checking account. 5 attempts were made from CHINA to use my debit card. I find it weird that they are based in China and someone in China hacked my account. Even though its suppose to be a secure payment, I believe otherwise.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Nicole,
We don't have any access to customers paypal account or credit card. So please trust us, it's safe when you purchase from us.

Thumbnail of user kristil12
Japan
1 review
3 helpful votes
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May 29th, 2016
Verified purchase

This dress is very unique! It's backless and v neck which is really cute. I love the fabric,, fits a bit snug, so buy a little larger. Great price and shipping is quick. Gives you a nice shape as it drapes well. I would recommend!

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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