• Rotita

Rotita

Corporate Values

Overview

Rotita has a rating of 4.1 stars from 10,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

  • Service
    1438
  • Value
    1388
  • Shipping
    1400
  • Returns
    1294
  • Quality
    1377

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
4
Negative
20
376
See all photos
How would you rate Rotita?
Top Positive Review

“I like this shop!”

Marzena U.
11/15/21

Love the clothes from this store. They are extraordinary and very up-to-date. New, fashionable items are added every now and then. Shipping to Poland is very fast! I highly recommend it if you are looking for perfect dresses. I was ordering pants for the first time and I am very impressed with the quality!

Top Critical Review

“I wish I read these reviews before I ordered- AVOID”

Christine S.
5/25/21

I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Reviews (10,212)

Rating

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Other

Reviews that mention popular keywords

customer service (1149) bathing suit (539) return policy (165) order number (107) return address (104) shopping experience (77) delivery time (52) right size (56)
Thumbnail of user katiek60
Washington
1 review
0 helpful votes
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September 13th, 2017

You can get such a variety of clothes from Liligal and I have been so happy with all of my purchases. They get new stock each day and there are so many great things to choose from. Amazing prices, free shipping, discounts and lovely clothes. Definitely recommend them.

Service
Value
Shipping
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Thumbnail of user karic8
GB
1 review
1 helpful vote
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May 26th, 2016
Verified purchase

This waist trainer is definitely one of the best products I've bought on Rotita. I love the material; it is very comfortable to wear without anything underneath, which has been a problem for me in buying corsets and waist trainers. You forget that you have it on. I bought a size small, which is what I wear in most of my clothes but it was so hard to get on. It's like putting a bra on but with like 20 hooks instead of 2. It's tight, but not uncomfortably tight. If you don't wanna force your tummy in before you've gotten used to it I would recommend getting a size up if possible

Thumbnail of user peterl110
GB
1 review
8 helpful votes
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February 21st, 2016

I had ordered some dresses from rotita for my wife.
They are the worst products described as a dress that I have ever seen the quality can only be described as rags.
Do not buy anything from this company and as far as refund is concerned forget it

Thumbnail of user mcphadyent
Canada
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

I recently purchased a few bathing suits again for my third time, and I'm always happy with the quality of the products. The whole experience ordering on the site is super easy and I found that the products arrive quite quickly. I'd say very satisfied customer, thank you

Thumbnail of user avneets
California
1 review
2 helpful votes
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December 14th, 2015
Verified purchase

Absolutely love the way the dress fits. It's not too tight but not too loose. I can walk around and it doesn't ride up like most dresses do on my hips... The keyhole neckline is awesome! Can't wait to wear it out. Bought this for a date with my husband. I walked out in this and he was like wow!

Thumbnail of user szells
California
2 reviews
1 helpful vote
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March 2nd, 2023
Verified purchase

After waiting a month, and realizing I had not gotten a receipt for the sale by email, I contacted the company, wondering where my purchases were, since they had deposited my payment. The back and forth emails were like "where are my items?" "Oh, did you want us to send them? One is not finished yet." "Yes, please." "Did you want the ones that are finished?" "Yes, please send them." It took another month for the items to travel from China.

Thumbnail of user amandaf31
GB
1 review
0 helpful votes
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September 15th, 2015
Verified purchase

There products are very reasonably priced and made of good quality materiel. I have been very impressed with the items that I have bought. The dress I ordered was delivered right on time and was in perfect condition. I received lots of compliments that night :) I would recommend Rotita to anyone who loves nice looking clothes at a discounted price.

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Value
Shipping
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Thumbnail of user marciaw11
Wisconsin
1 review
0 helpful votes
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July 3rd, 2017

Their clothes looked unique and trendy at a ridiculously low price so I thought for sure I'd be disappointed when my order finally arrived. The order came quickly and everything was very well made! I thought that if I was lucky enough to like the items that they would be poorly made but I was surprisingly wrong. Every single item I ordered gets compliments every time I wear it (seriously, every single time) and is unlike any of the other items my friends all get from the same mall stores. I was so glad I tried this site and will continue to share it with my friends!

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Value
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Thumbnail of user deborahi8
South Carolina
1 review
8 helpful votes
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November 9th, 2017

The quality is beyond horrible and clothing looks nothing like the photos. The quality of the material is so poor it would fall apart the first wash. Now I am doing their run around to get my money back. However, I'm going to skip their little song and dance and call my credit card company and have them deal with them. All of their line comes directly from china! There is no way to contact them and all information is in chinese characters!

Thumbnail of user vincesanityv
Colorado
1 review
0 helpful votes
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August 28th, 2017

I have to admit when I found out this item was coming from China and it would take 2 weeks or more to get I was not happy. There is no indication that this company operates outside the USA. That said, the coat was worth the wait. It's beautiful, well made and fits perfectly. Now knowing items will take longer to receive I will plan my next order accordingly but there will definitely be a next order. 5 stars to the coat itself.

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Value
Shipping
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Thumbnail of user santaa2
California
1 review
0 helpful votes
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September 10th, 2015
Verified purchase

Simple yet elegant dress. Very flattering to your figure. I mean it slim but it accentuates my curves. The material is just right not too thin. You can wear it to work if you put a blazer or rock out the dress with high heels and go out paint the town red. Fun, flirty and great dress I love it and get compliments on how slim I look. Good buy!

Service
Value
Shipping
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Quality
Thumbnail of user carolr38
California
1 review
0 helpful votes
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August 11th, 2015
Verified purchase

I bought a few things from here that my girlfriend loved. Even after seen the reviews i went ahead and made the purchase and i have to say I am not sure what these reviews are all about. I got the clothes with no issues shipping was fast. There were no issues at all. No rips no weird smells nothing. I took a chance with this site and i am very pleased that i did. I am currently waiting on order number 3 from them. This time for my daughter ( she wanted a few scarves and accessories) and i am not worried about it one bit. Thank you very much for your low prices and great products

Thumbnail of user dianaand
Japan
1 review
7 helpful votes
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December 22nd, 2015
Verified purchase

"I purchased this dress in the olive green color, long sleeved. I was expecting it to be a darker, more toned down shade of green than what I received, but it is still very pretty. The dress is very soft and stretchy fabric, the snaps are nice and stay closed, and it is a good length (I am 5'3). The dress is by no means skin tight, however it is fitted and thus accentuates curves and is not great for concealing problem areas.
Overall, its a nice dress to wear in the fall with some riding boots. I would recommend it."

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorettam3
California
1 review
0 helpful votes
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November 19th, 2015
Verified purchase

It is an excellent site. I love it. They're a very good place to look for alternative and unique fashion. Shipping is not terribly bad, though it can take a little while. If you have questions the customer service representatives are friendly and willing to take the time to answer everything. I really love their selection of dresses and skirts, but they have awesome accessories too! It is highly recommended.

Thumbnail of user loric265
Utah
1 review
23 helpful votes
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May 30th, 2019

The product was not bad for the price but ill fitting for me. Trying to return it and get a refund was a joke. Several hoops to jump through including sending pictures as proof that you possessed the item. The process is very convoluted. If you can't/don't complete it they offer a 20% refund without the return hassle as an option! What a rip off! Steer clear of this company!

Thumbnail of user karenb638
Texas
1 review
11 helpful votes
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June 5th, 2018

I purchased two tops from this company. I paid extra to have them delivered within 8 business days. They arrived 15 days later. Both tops were such a disappointment... poor quality fabric, skimpy sizing. Worse... trying to return is a nightmare. My only hope is to get my credit card company to intervene to resolve this. Otherwise, I am out the dollars. Once again, you get what you pay for!

Thumbnail of user kayy2
New York
1 review
2 helpful votes
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March 18th, 2016

I order a pants suit on the website at the time of ordering they said it was supposed to arrived in 3-5 business days instead it took 5 weeks and 3 days, then on top of all that the out fit looks nothing like what i order there material is cheap... i would never order from them again. And i hope someone is reading this and learn from my mistakes

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi Kay,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Thumbnail of user taylord19
Texas
1 review
10 helpful votes
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April 14th, 2016

Anyone else notice all of the good reviews have no real persons pictures on them? Even the good reviews are $#*!. Ha dont buy from here i tried to be nice and get my girl something and of course im out cash and now i have a broken promise. Thanks rotita.

Tip for consumers:
dont bother.

Service
Value
Shipping
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Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Hi taylor,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

Thumbnail of user michaelaz
California
1 review
0 helpful votes
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November 30th, 2015
Verified purchase

I ordered 4 dresses and they were all amazing. I am so happy with them all - they look great! I received them promptly and without any problems. Even the after sales service was fabulous with prompt attention to my emails. I will definitely be using this site again. Thank you Rotita.

Thumbnail of user maureenm59
Pennsylvania
1 review
7 helpful votes
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August 11th, 2017

I ordered for bathing suits. I went by their sizing chart. All 4 suits did not fit and the material was very poor quality. The return policy is horrible. They give you 30 days but you must first request a return ticket number in order to send product. They never get back to you and you have no idea where to send the product to. The products were shipped from China. I have no way of returning the products. They looked so beautiful on the website, but are cheap and horrible in person. Super disappointed. Horrible customer service. No response from the company. They don't even allow you to sign into their website in order to contact them. Very confusing and frustrating.

Tip for consumers:
Please do not order anything from the website Rotita.com. He will be very disappointed with any product you receive. Do not be fooled by the pretty pictures they show you when their website. Nothing matches that when you get the actual product.

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Value
Shipping
Returns
Quality
Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Thumbnail of user amandad112
Australia
1 review
7 helpful votes
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October 31st, 2017

Bought a jump Suite fabric cheap as sizing very bad. Why do these companies do this do they not want repeat customers. Whats the use of having great designs with poor quality and sizing. Not impress delivery very fast thats the only thing good about the purchase. Will never order from them again. Rather will use their designs with personal seamstress. Keep the designs flowing.

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Thumbnail of user st19192
Michigan
2 reviews
20 helpful votes
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October 18th, 2017
• Updated review

Even though I was disappointed in their product Rotita's response to my opinion and refund options left a very good taste about the company in general. I feel like they will take comments about their product and make improvements.

Checking reviews before you buy pays.

Thank you Rotita in positively responding.

* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindaw70
Rotita R. – Rotita Rep

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

NOT WHAT YOU SEE
October 11th, 2017
• Previous review

Rotatable clothes are drop dead cute in pictures and priced "too good to be true". The real thing is "too cheap" to be caught wearing. Cheap fabrics and totally weirded sizing. One top I ordered according to sizing chart was sized for a tiny Aisian lady but with 4 foot arms. And cheap lookin everything-buttons-stitching-fabric-EVERYTHING. The other top was a little better but same thing. They smelled so strongly of sizing that I suspect they will resolve into nothing once they are washed.

Customer service and processing is excellent-sad thing. Every issue was addressed immediately and they offered a range of discount refunds instead of returning items. In the end the 50% discount won over return shipping cost.

All communities were immediately addressed.

I noticed the pricing is charging up so they must pay be making a ton of money fast with their strategy.

Don't order from this company-it's pure junk. You can get junk like this right here in this country.

BEWARE!

Thumbnail of user margaretg915
Virginia
2 reviews
0 helpful votes
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February 11th, 2022
Verified purchase

Admittedly it is hard to order things like swimwear on line but i am happy to share that the products from Rotita are exactly what i had hoped for I love my new swimwear! Colors are bight and sizing was true to the size chart (i took a chance and actually ordered 1 size higher than i needed just in case and that i am happy i did) I also wanted to share that they came within 2 weeks of my order and the service from the team when i had questions was fast and easy to understand. I will definitely be back to order more! GREAT place for we bigger gals to find something besides boring black! So happy

Thumbnail of user kellyh90
China
1 review
0 helpful votes
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December 16th, 2015
Verified purchase

The fabric is a nice, soft, stretchy, knit-type material. It can be slightly see-through in some areas depending on how much it has to stretch to fit. The slit in the back can go a little high, so definitely wear an almost knee-length slip for modesty. I paired this dress with black tights and black and grey wingtip high heels and it was so cute!

Thumbnail of user joh321
GB
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

When my parcel was lost in the post, I contacted rotita to query its whereabouts. I emailed back and forth to May, who was very efficient and friendly and kept me informed at all times as to what was happening with my delivery. Outstanding customer care definitely a 5 star experience.

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically does not respond to reviews

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