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Portugal
1 review
1 helpful vote
Follow Laura S.
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Predatory company
June 26, 2023

Horrible company. Predatory. I would not wish this company on anyone. Their insurance they promote disables you
To use their "change fee" for flights, having to book a last minute flight we were unable to check in due to being in the air and no wifi at the airport. Once arrived 11 minutes late to check in counter, they charged us 110 euros extra after paying for another flight out of pocket. On a side note the flight attendees wouldn't even give me a bandaid for my bleeding finger nail. Disgusting company. I will be going out of my way to tell people how horrible Ryan air is.

Date of experience: June 26, 2023
Poland
1 review
1 helpful vote
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Avoid if possible
August 4, 2022

In most case they will get you from A to B. However, they are what I call $#*!-eaters. To buy a ticket, you need to click through 10 pages where they will be pestering you to buy something extra. Like some drunken bum asking you to give him 5$, 10$. Beware that if you accidentally close that website and start over again, not only will you have plow through Ryanair crap again, but the price will be higher. Astonishingly, whenever you search for a flight it happens so, that they have just a few tickets available for this special price. Prepare for the same sort of entertainemnt on the plane and on the ground as well. Forget helpful staff. Instead of flight attendants they've got salesmen selling perfume and other $#*! form their trolleys. The overall experience is awful. Sometimes they are the only option for whatever reason, but you have been warned that they are probably the worst carrier around Europe.

Date of experience: August 4, 2022
Missouri
1 review
1 helpful vote
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So the train in Europe was booked and we decided to book this last minute to get to Madrid from Paris as options were limited. Did not have time to review the airlines. If we had and saw this many negative reviews would not have chosen it. Flight from Paris was delayed 30min.
They did not hold our flight even a few minutes so we could make our connection then offered no help to get to Madrid (connection was in Menorca).
As Menorca is an island off the coast of Spain we had no choice but to PURCHASE ANOTHER TICKET on a different airline as Ryanair didn't care and just said too bad you missed your flight?!?
Total scam. Definitely disputing this charge with my credit card. This airlines needs to go out of business. Zero customer service and very unfriendly and uncaring.
Deserves zero stars.

Date of experience: July 23, 2022
Italy
2 reviews
0 helpful votes
Follow Fulvio L.
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Nice flight
May 17, 2023

I recently used RyanAir for the first time and was pleasantly surprised. The booking process was easy, the flights were on time and the crew was friendly and helpful. The planes were ok and the prices were low. But the food that you can order on board was very expensive! I wasn't ready for that!

Date of experience: May 17, 2023
Ireland
1 review
0 helpful votes
Follow Maria C.
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I want Ryanair to know about my fantastic experience on flight FR7847 on March 27. A young, skilled, professional team of flight attendants wonderfully managed by Chief Cabin Crew Daniele whose kindness and brightness made this flight time extremely pleasant.

Date of experience: March 27, 2022
GB
1 review
0 helpful votes
Follow Dawn S.
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So last night 21-08-23 I flew from krakow Poland to Luton London with Ryanair.
It's my first time with Ryanair, the crew were young girls of which they gave me their names for me to write this review.
I lack oxygen to my brain of which then causes me to hyperventilate as a lack of oxygen is the worse feeling ever. I have C O P D. These girls were amazing. Thank you so much girls. KONSTANTIN, NICOLE, SARA, CHARLOTTE and PAIGE for helping me and giving me oxygen.
I have flown with many other companies with older crew who have not cared but these girls who crew for Ryanair Luton truly were brilliant and seemed more experienced than the older crew. So girls you really made my flight comfortable with your caring ways and asking me through the rest of the flight if I'm OK and need anything else. Sending lots of love and thanks. From Dawn Sharpington Grays Essex xxx

Date of experience: August 22, 2023
GB
1 review
0 helpful votes
Follow Rees J.
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Thank you Ryanair
August 31, 2023

My daughter had an autistic meltdown on flight and the crew very quickly supported us to move and were very kind thank you so much...a very tired Mom

Date of experience: August 31, 2023
Netherlands
1 review
1 helpful vote
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Flight cancelled, money disappeared.
August 2, 2022

I never came close to any of their airplanes. I booked a flight, paid for it, and Ryanair notified me that the flight was cancelled. That was the last I heard from them. I did ask for a refund, several times. No response.

Date of experience: August 2, 2022
Romania
1 review
2 helpful votes
Follow JorgeLuis O.
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I had the plane tickets bought for my whole family with Ryanair but the day of our departure to Italy Ryanair's staff denied the boarding the plane for a supposed lack of visa to visit Italy. These people are totally uninformed and acted arbitrarily, taking the rights of an embassy or consulate, demanding documents that are not necessary. I had to buy the plane tickets again for my whole family and fly with another airline, untill today i didn't not received any response from them. The entire Latino community is threatened by this airline that acts arbitrarily against its passengers and their families. I will do everything necessary to enforce my rights.

Date of experience: July 14, 2019
GB
1 review
0 helpful votes
Follow Andrew J.
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This company does not do a good job of getting customers through their checking. They have too many flights at the same time and are unable to support the customer needs. They make people late for flights and then charge high fees for rebooking. Clearly this is part of their strategy to get more money from the customer. Never again.

Date of experience: July 29, 2023

Overview

RyanAir has a rating of 1.5 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RyanAir most frequently mention customer service, several times and next day. RyanAir ranks 205th among Plane Tickets sites.

service
48
value
49
shipping
26
returns
26
quality
46