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Germany
1 review
0 helpful votes
Follow Shabnam N.
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I wanted to check in online a night before our flight, but my nationality was not listed in their websites. And when we wanted to check in in person they asked for a fee, and that still was not a problem! They asked for a credit card to check for late check-in fee! We asked them to pay by our debit card or by cash, but they did not accept it! So we missed our flight, and they made us pay a " No show fee" on the application so that they give us another flight in the evening. And the flight we got was about 30 Euro and the "NO show fee we paid was 100 Euro" never gonna fly with them. It's a cheap air line that gonna charge you for almost breathing in the Cabine!
And when I told them in Germany we can pay by debit card or cash, they said we are an Irish airline it has nothing to do with Germany, seriously?! Then why do you have your business here?
The other thing is when I mentioned my nationality was not listed on your website they did not accept that! And they inserted my nationality manually!

Date of experience: December 8, 2023
Israel
1 review
1 helpful vote
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After having problems checking in online on my return flight, (checked in fine on my departing flight), I came to the airport early for help. The agents at the airport were not helpful, the line was over 2 hours long to checkin, and by the time I got to checkin I was asked to pay 275 euros for me and my family (5 people) for the in-person checkin fee. I was certain that this fee would be waived since the website checkin did not work, but it was not. I was forced to pay, or miss my flight. It felt like a scam. We had to run to catch our flight because checkin took soooooo long. Most stressful experience I have had flying. I won't fly this airline again.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
Follow Kaan P.
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I have never seen such a disgusting airline in my life. They took 55 pounds from me when I had no fault. I call their customer service and they hang up on my face.
I didn't try to make any changes on my ticket, whoever calls me, they say you made the change.ryanair i will complain not for the money i didn't make any changes they made me a liar by dedek
And i will write you on all social media

Date of experience: January 25, 2023
Oregon
1 review
0 helpful votes
Follow Gary V.
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Worst experience ever
November 3, 2023

A word of warning: NO!
Ryanair is terrible in my experience. Let me explain.
We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the air strip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights.
I found a flight to Lisbon from Brussells. I then had to get bus tickets to take us (there were 5 of us, all family on vacation) and an uber from downtown Brussells to the Brussells airport, buy new tickets on another airline at high prices for same day tickets and got us to Lisbon very late that night.
Ryanair did not help in any of this at all. We were basically left stranded in another country with no way out.
I then filed a complaint with Ryanair about this. They asked for my confirmation number, passenger names and email address, which I provided.
I have now asked several times what they would be willing to do to help. No response to date. They have just ghosted me.
I paid for 2 flights to get me and my family to Lisbon. I got one flight to Belgium. Worst experience with an airline ever!

Date of experience: November 3, 2023
GB
1 review
1 helpful vote
Follow Nick C.
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Sat in the plane on their unbelievably uncomfortable seats then were told we had to wait an extra hour for take off, because of their total lack of organisation and efficiency they missed the slot… Then on our way back from our trip, same thing happened but we had to sit and wait on the plane before take off for 1.5h!

Date of experience: June 4, 2022
Norway
1 review
1 helpful vote
Follow Moon C.
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They confiscated most of my cosmetics which was under 100ml, all of my skincare which was under 100ml, My medication which I was prescribed and they searched me physically without my consent, shouted at my face triggering me to have a panic attack and held me back which led me almost to be late to my flight and they drug tested me and my belongings twice when each time tested negative, I'm never getting Ryanair ever again when I go home. Seriously you need a whole reform if you allow your staff to treat people like this. I'm only putting 1 star to have the ability to submit this review otherwise I'd give you lot absolutely 0/5 with how your staff handle your customers.

Date of experience: July 28, 2023
Slovakia
1 review
0 helpful votes
Follow Nikola B.
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NEVER AGAIN
December 5, 2023

They cancelled my flight and didn't refund me. NEVER AGAIN. They offer the worst costumer support. Never helped me with anything, almost lost my mind trying to deal with them. I've lost 300€.

Date of experience: December 5, 2023
Denmark
1 review
1 helpful vote
Follow Rafid A.
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Fraud and Theft Company.
I have booked a plane ticket for me and for my two sons.
The two get sick. I contact the airline, cf. Cancellation of two tickets, but got clear answer NO.
When I got on the plane and sat down on my seat, I was negatively surprised that Raynair has sold my son's seat to others! How can you do that?
You do not agree to cancel the ticket for my sons, but not only that, you have also sold the ticket to others, what a scam and theft company.

Date of experience: March 28, 2022
Michigan
1 review
1 helpful vote
Follow Lynne A.
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Ryanair doesn't tell you this, but the cost for the flight, literally is the cost for only the flight. If you select your own seat (which they suggest), that's an added cost! The plane is so tiny, if you check your bag (which my bag fits on other flights), that's an added cost which was more the double the cost of the flight! And if I couldn't get the boarding pass on my own, that's an added large fee!

Date of experience: October 29, 2022
Austria
1 review
1 helpful vote
Follow Yasser N.
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Discrimination and unfairness
August 15, 2022

Try to avoid this airline at any cost
Rude unprofessional staff
The lady on the boarding gate selected me from entire row of non priority passengers to check the size of hand luggage claiming it is not fitting the box for small hand bag. When I told the lady that the other passengers are having the same size and they were not checked. She stated that she knows how to do her job.
When we tried to take her name to send a complaint regarding her discrimination, she turned mad and cancelled our flight.
I booked other flight for my family back to Vienna and stayed in Lisbon airport for 12 hours.
By the way, we carried the same hand luggage from Vienna to Lisbon with no problem. When I stated this to the lady, her answer" I do not mind, we are different staff"
An evident discrimination and unprofessional biased selection of one family from 300 passengers carrying the same hand-luggage.
You can call this discrimination because of our Arabic background
I will never stop warning people from those pirates.

Date of experience: August 15, 2022

Overview

RyanAir has a rating of 1.5 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RyanAir most frequently mention customer service, several times and next day. RyanAir ranks 205th among Plane Tickets sites.

service
48
value
49
shipping
26
returns
26
quality
46