Sam's ClubReviews 641

This used to be a great go-to for bulk savings, but recent experiences suggest a noticeable dip in quality and overall store management. While the idea of getting more for less is appealing, the reality is often disappointing. My recent purchase of their pork chops was a complete letdown; out of 8 of them, 3 were visibly bad, too thin, or full of gristle. Unacceptable. The stores can be unorganized and the checkouts are notoriously long.

It should be a straightforward experience. You grab what you need and get out. But its inconsistent like going to a casino. Especially when it comes to advertised pricing. I went to the self-checkout line with a couple of items. One of them had a discount sign above it. I scanned the item and the discount didn't apply. I hope they would honor the price, but she didn't care. Very dismissive.

I canceled my Sam's Club membership on Feb 4,2025, and was told by their customer service that I would receive my $117.29 refund within 7 to 10 business days. It's now been almost three months, and I still haven't received anything. My original payment card has since been closed, and I've explained this to several agents yet I keep getting pushed around and told to "contact my bank," which I've already done several times. My bank confirmed there's no refund from Sam's Club and that without proof, they can't trace anything.
I even spoke to a supervisor, but still no real solution. This has been extremely frustrating and disappointing,

I found the Jimmy Dean Pancake & Sausage deal from their official website. It clearly states the deal ends 3-2-25. I went to the Evanston Sams club and was told that deal didn't exist. I called and emailed their customer service with the photo proof of their advertised deal and they rudely denied the deal by simply saying they couldn't find it. Such a big company/store with so dishonest/irresponsible attitude.

I have been a plus member and a business member since 1991. I JOINED IN 1991 in Ybor City, A Tampa neighborhood, I was so fed up i would have left by 2008 if my wife would instead shop with BJS or COSTCO, both of which i enjoyed simultaneous memberships with when i lived elsewhere. I had a car accident in 2005 leaving me without mobility. They always violated the spirit of the law w/r/t the ADA ad seldom offered accommodations. When they fail at something and accept a return it could take 90 days to geta refund after they accept the merchandise returned. Their internet service on groceries is abominable making substitutions you didn't ask for and delivering food that had spoiled. I paid for a delivery 24hours before it was to be delivered yet they took my money, promised delivery, didn't and expect me to wait 7 to 10 days for a refund I didn't ask for. I am disabled and depended on delivery. This forces me to pay a second time and no doubt they won't have everything I order, as had previously occurred many times. If after 34 years this is how they treat you no one that has a choice should give the business. My town now has close to 200,000 people and i pray competition comes to the area. I'm too far to receive delivery from BJS Iin the next town or i would have renewed my membership.

What a rip off. Let's see... Everything in stock shown on the web site until you want to put it in your cart and check out. Nope. Back-ordered. Or I have to spend $50.00 to get "free shipping" on my plus membership, but wait! No! Most items have an additional shipping charge of $8.00! Screw you too Mack. And the prices on most things are the same anywhere else except I don't have to throw expired Sam's Club items away because I have to buy way more than I can use. I can't understand all the people shopping there like their giving something away. Then again if people didn't except rubbish, all fast "food" joints would go out of business over night.

Discourteous rude expensive all the nastiness you would expect from a company like this!. Their products are garbage. Their service is garbage. And their employees are very disrespectful and rude!. Just look at all the other reviews on all the other websites and it will speak volumes!. I can't believe people pay a membership to be treated this way!. SMH

Jeremiah the GM, told his cashier's to refuse a refund on generators, even if they were not opened at store location 7950 Cypress Creek Pkwy, Houston Texas *******. Today (1/22/2024) when I went to take my generator back Tranika told Janet to not accept the generator and walked off. Janet was very respectful but Damien, Tranika and Beeia the manager lied for Jeremiah, with misleading a deceptive practices, when the refund policy proves that it could be refunded for the full amount. As me being a club member for 10 years to receive this type of deception. Although I didn't purchase it from that location, I'm still a club member and deserve to be treated fairly, without prejudice! Jeremiah told my Aunt, just because the storm didn't hit to hard, we shouldn't bring them back but my daughter birth is this weekend and I spend that money for the emergency and still want to move forward with my daughter's 1st birthday party. I deserve the same amount of the value of the generator from all of their pay checks for falsified information because it caused me to become overly stimulated without a cause. I called the Corporate customer service line and Sofia told me I was right and deserve a refund. Tranika was rude from the time we walked in and as my Aunt asked a question about the policy, she instantly went into defense mode, saying we're wasting our time, when I told her she was just asking a question and she pretended she was talking to Janet, while she was looking at my Aunt. Both managers and Tranika told me I had to wait until Jeremiah comes tomorrow inorder to see if he could override the transaction. Instead I went to the location where I got it from and returned it without a problem and was out the door in a flash! I believe they need to demoted of their positions because they refuse to honor me as a longevity member and for the devalue of SAMs being an established company for the betterment of We The People.

I PURCHASED CHECKS THAT CAME ALMOST A WEEK LATE! THEY STARTED ON THE WRONG NUMBER! I HAVE 4 PACKS WITH THE SAME CHECK NUMBERS! I HAVE MISSING CHECKS THAT NEVER ARRIVED! I WAS TOLD THE MISSING CHECKS WERE NOT THEIR PROBLEM! I HAD TO FREEZE MY ACCOUNT! I HAVE BEEN A MEMBER SINCE THEY OPENED, AND THIS IS HOW THEY TREAT ME! I WILL NOT RENEW MY MEMBERSHIP! TIME TO TRY COSTCO!

Joined as a plus member for free shipping and to earn an extra 2% back in rewards. Neither are what was promised.

They now require a minimum $50 order for free shipping and do not pay the 2% for shipments.

I am physically disabled and have difficulty shopping in store so the free shipping is essential. I also live on a very fixed income so that 2% not being credited is a slap in the face.

Very disappointed with Sam's club and their changes.

Went to samsclub and had my sister pay for my items and I wasn't planning on renewing my membership because it's not worth it going to samsclub so samsclub took 50 dollars from my sister's debit card because they couldn't get it off mine and she is not a member. That's crazy. Samsclub quality of food has gone down and you have to stand in line to enter the store and stand in line to leave. Samsclub really needs to change.

This is a message to the general manager of Sam's Club in Charlottesville, Virginia. The Sam's Club in Charlottesville, Virginia does not have many of the items I need, such as Quaker Old Fashioned Oats 160 oz., 2 pk. (Old Fashioned) nor Member's Mark 100% Psyllium Husk Fiber Capsules, 800 ct. Recently, this Sam's Club started selling Chinese Green (Shanghai Boy Choy) in a 2-pound package. But it only indicates the packing date without telling the best day of sale. Most of the time, the leaves have turned yellow but still remain on the shelve. I had to buy the fiber and old fashioned oatmeal from Costco. I have Sam's Club Plus Membership for years. The city has both Costco and Sam's Cub. Now I am thinking about giving up Sam's Club and shop in Costco only.

Ordered a massage chair. Aknowledgement had incorrect sales tax based on list price not sales price, a $140 difference (you DO NOT charge sales tax on the discount amount and verified this by state statute definition of "sale price"). Brick and mortar location was no help and could do nothing until an invoice is generated. 4 phone calls to customer service totalling 108 minutes. Was disconnected twice after lengthy waits. Tried live chat and was also disconnected twice after 15 minute waits. Finally reached a "manager" via phone and told him to cancel order, period. He provided me with a reference number and simply put me back in queue. Interesting that every wait message said I was next in line with exactly a 36 minute wait, total BS. Hung up. No way to cancel order on line. Total incompetence and truly believe this is all a stall tactic to get you to give up. I will simply refuse the order when it arrives. Will never use these morons again.

Why does Sam's Club operate with such deceptive practices? It literally pulls all of its members' mark items off if there is something terrible on the news or in a college town on move-in weeks. The point is your regular customers are noticing this deceptiveness.

Sam's Club, Montgomery, Alabama. 2 - African American sales associates and 1 - automotive tech started stalking me, showing up where I was and following me. I bought tires for me car there and provided my cell phone number for a tire rotation. Then they started getting into my car which means they copied the key fob code. I changed the car door lock and they were still able to get into my car.

I really like the Sams Club company, so I applied then went in store to check on it and I was greeted by manager Chirs and at that time he told me this store didn't need any more because they were over staffed by 7 people at this time. After i had bumped into another manager he got me an interview the next day it was with Chris all through the interview it felt like Chris was trying to discourage me from work at this store even at times I felt like I was not good enough when I know I am good enough so when I came back to check on my interview i was not surprised to hear I did not get the job. I have 30 years' experience and my top priority is customer service. I felt bad but i was not surprised.

The check out system Sam's Club makes you use is not fit for purpose.
My wife and I went yesterday and spent longer at the checkout trying to get the app to work than we spent actually shopping for the items we had.
The staff tried to be helpful but they couldn't get it to work either.
Think about that for a moment, the actual employees can't get the system to work so what chance do you or I have?
I would rather have a card any day of the week, I don't mind a new system based on technology but it has to actually work,
And this one doesn't.

Sam's Club is my go-to destination for bulk shopping. The warehouse layout makes it easy to navigate, and the savings on everyday essentials are substantial. I appreciate the variety of products available, from groceries to electronics to household goods. The Sam's Club membership pays for itself in savings, and I've had positive experiences with their customer service.

It's frustrating when online services prioritize profits over customer safety. In times of extreme weather conditions like a blizzard, flexibility and understanding should be key. It's important for businesses to consider the well-being of their customers, especially when faced with unforeseen circumstances that could jeopardize their safety. Prioritizing money over customer concerns can lead to a lack of trust and loyalty in the long run.