SamsungReviews 1,381

Ordered a dishwasher off Samsung website and it got delivered broken. Called and have been getting the run around for over a week and no technician has come out. Customer service is now giving me the run around and transferring me and hanging up. Really stressful and embarrassing, will not order another Samsung product again.

BE AWARE! Don't expect to get accessories that you order from Samsung!

Samsung are letting people order items that are showing as "in stock" and letting customers pay for them. They are then sending emails to say the items are delayed, even though they are showing as in stock!

My last order I placed, the day before delivery, the order was updated as "delayed."
Six weeks later and several delays and I still did not receive my order and had to cancel the order.

I then had a stock alert to say that chargers had come into stock and cables, so I thought "I will order these items."
I order the items, all showing as "in stock" and available. I ordered the items and was given a delivery slot of the 28th April, 2022 and I placed the order.

This morning I got a message for the new order saying the new order is now delayed until the 12th May, 2022.

Samsung are intentionally misleading customers into believing that items are in stock, allowing customers to order items that they know 'ARE NOT IN STOCK.'

Samsung, you are misleading customers and also using false advertising, advertising items as "in stock" when infact they are "out of stock."

I have just waited over six weeks for essential accessories and been let down. Now you again let me down on the new order.

The customer service is extremely bad for new installation. I have bought an AC two days ago and nobody has come to install it yet. When I called the customer care they are saying we don't deal with installation and when asked for number to talk about installation, they are asking to Google the number!

I was a hardcore Samsung fan. Since 2011 I had only Samsung smartphones 6 in total including the latest S22Ultra flagship that cost me 1600E with 5 accessories.
I also bought two tablets, three TVs and one whashing machine all Samsung over the same period. However I never purchased anything through the Online Samsung Store, apart from my latest S22Ultra purchase. I got a faulty 45£ charger and i spent days on the phone talking with multiple representatives of the store and technical support. They are of no use... they apologise but they are not fixing repairing or replacing my charger/ superfast adapter. I am at a loss. I don't know were to go from here. Definetly this is the last time I'm buying anything Samsung the customer support and relations is the worst i have ever dealt with. I am a doctor in the UK, I have a busy schedule and don't have time to change any of this,
Such a big dissappointment. Maybe if you want to buy Samsung you should buy through a trusted reputable 3rd party that has good customer support.
Even if i have to struggle with a different brand next. Apparently if the charger is faulty they can only repair it in the first 21 days following sale. There is no service/warranty or replacement after the cool-off period.

Worst customer experience that I've dealt with in years. My appliances shipped damaged and they did not give me any options. Their website is incorrect in gives false shipping dates. They don't show any sympathy whatsoever. My products shipped 6 weeks late.

Samsung TV and audio accessories are generally excellent, but the subwoofer of my HW-R450 sound bar stopped working. Two sessions over 1 1/2 hours had techs calling for user booklet installation steps over and over and then had "higher level" send me an email. "Firmware" site should be accessed for download to flash drive and fed into the soundbar port. Download would show no text at all and therefore not the tab to get the "firmware," but only invitations again and again to give model number and click for the download. I went to Samsung's separate customer comment site and advised (a) if the unit is still supported, fix the "firmware" site to operate, or (b) if the unit is not supported, remove the access steps from the site so people will not be led to a dead end. A retail chain store tech advised that the subwoofer cannot be serviced at all. Perhaps not enough days since my customer comment site complaint to know if Samsung will respond or not. Thus, be aware that a soundbar could have limited life and could have failure of one or another function and that even Samsung's user service agents may have limited awareness.

After-sales and service worst ADLD plan gimmick people stay away from Samsung.
Samsung VOC team Anupama talked very rude and disconnected multiple time my call. Pathetic Samsung company and support staff behave very rudely they don't care about customers. Apple one plus oppo vivo, redmi far better than Samsung

Samsung Ireland dishonest and disrespectful service...
Samsung Ireland aftersales service does not exist. Exertis are agents for Ireland but take no responsibility for service. You are passed on to a telephone number that is never answered. I attempted to contact Samsung through Live chat. They in turn twice gave me a reference number and promised a representative would contact me within 48 hours. This was a promise broken on two occassions. Whats interesting is that Samsung chat sends you the text exchange after you make contact. I have bonefied evidence of their false promises made but obviously this is not a concern for Samsung. My issue which was to get a 10% discount which has never been honoured and this continues to be the case. I rang the U. K. because there is no service in Ireland and spoke to a operative whom also promised that Samsung would contact me concerning my refund. This was also not followed through on.At present after buying a Premium phone I get a service that shows complete disrespect for the customer including short changing the customer approximately 110euros.
Shameful.

I have just had the worst customer service and there technicians are terrible. If I were Samsung I would care how your loyal customers get treated and your ridiculous policies. After 11 year's Apple is looking better. They have sent me back my broken watch to have me ship it to them again. So now I am 2 weeks without a watch I am paying for. They will replace my brand new watch with a used one but that will take 2-3 weeks for me to get it, meanwhile I am still paying for a watch I don't have.

I Purchased a 70 " Samsung, was still under warranty. Took 2 1/2 weeks to pick up defective TV.
Now I am waiting 5 weeks & counting for my refund link from "Citibank" & (Never got the link) then I was told you will have a paper check within 7 days, called customer service supervisor & the same dry $#*! apology, "It's coming" Scammers, criminals. We all need a job however I could not rip off an 80 yr old senior without a TV for 5 weeks & counting! You all should be ashamed to cash your paycheck! I know GOD will work this out! You are all fiflthy people to encourage the company you represent to carry out this deceptive conduct.

Purchased a $2000 Z fold 3. Within a few months the screen breaks along the fold. Normal daily use, I don't open and close more than you would expect. Samsung wont honor their warranty and ask for another $400 to repair the screen each time, no thanks. They get around the warranty by saying its external damage. A folding phone that breaks if you fold it. Have had so many Samsung products over the years, this will be the last one.

I thought I should warn others about Samsung service but it looks like 889 people beat me to it. What more needs to be said!

I set up an account with Samsung to purchase a streaming service. I never completed the transaction, and subsequently closed the account. It was open for 2 days. Then Samsung charged my debit card $. 15. Yes, 15 cents. So, for $00.15 dollars Samsung has lost a customer. I don't care if I live to be 100 I will never purchase another Samsung product. Do business with disorganized mess if you choose, but remember that if you ever have a problem with any of their products you are better off writing off the money paid than attempting to resolve the problem with Samsung! They are the most hopeless company I have ever encountered.

Samsung warranties against manufacturing defects in materials or workmanship. Our Samsung fridge was delivered on 2/28/22. The first thing we noticed were several nicks in the doors. These we repaired with appliance paint. Next we noticed that back right wheel was broken, making it very difficult to move the fridge. Lastly, we noticed a large bubble of paint on the side of the left door. Samsung sent a service person out about the wheel. He said the wheel was "defective but not replaceable". When we talked with Samsung, they flat out refused to do anything about it--despite their warranty stating "YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG'S OPTION." I would have given Samsung zero stars, but that was not an option.

Washing machine broke within my first year under warranty... after numerous phone calls, first tech they sent out paper work was for 'out of warranty' and wanted money. Called samsung again the next guys a week later called in sick the day of the repair. Rescheduled 1-5p over a week later, never showed up or called during scheduled time, called almost 6p to come fix, wouldn't have got to my house 'till 730p... UM NOOOOOOO, I have a life, so rescheduled over a week later again this time 9-1p and AGAIN called almost 6pm called to come fix, told 'em to forget it as I was starting a refund process. ASURION are the techs, never called to say they would be late, i had to call them and their people could not tell me where the tech was at 2 pm, an hour later than scheduled. They said they set up repairs by location but had no idea i was 1.5 hours away from where they last were... really?

So now calling samsung almost 2 times a week to keep being told i would get an email about a refund within 2-5 business days that took over two weeks to get, after a lot of complaining and many many many hours on the phone. BUT its worthless

"Samsung Care has partnered with Citi Payment Exchange to accelerate your payment processing." there is no way to contact Citi Payment Exchange, called citi bank to be told this several times.

The link they gave me to choose to receive this payment refund via Bank Deposit, Zelle, PayPal, or paper check... first step requires a citibank account number! What kind of joke is this? Do all samsung customers have a citibank account? Samsung says contact citibank, citibank says to contact samsung

A complete nightmare... never buy samsung, so you live a longer life with less stress

Worst policy's to harass the customer. $#*!ty customer service. $#*! you Samsung. I preordered the galaxy tab s8 plus I didn't receive the accessories on time that's 25th Feb, they gave me the credits for it, and credits were available to use by end of March. I placed a Tv order on 8th April, but on same day changed the decision after seeing the product in person at Walmart and BestBuy. Cancellation option was available at that time. I told Customer service to cancel and place with order with promotional discount that I used in previous order he agreed to do that but never cancelled the ordered and now that product is shipped and I need to return it back after that it will be delivered to Samsung warehouse then they will analyze it and then give me my credits back which will take another month. After this I need to place a new order, that I hope so will be delivered in next 7-10 days. So In short, I paid Samsung on 1st week of Feb and didn't receive the product on 25th Feb so received credits for those items by end of March and again due all this $#*!ty service I'll need to wait for another month to get a new product using same credits.

They are are terrible company! Do not buy a single product from them. When it breaks they do not stand behind there products. I have 12 hrs total of being on the phone trying to get some where. I spoke with one manager who agreed to replace my tv if a 4th technician couldn't work on my tv. Well that was the case. No samsung is saying we never said that so goof luck. My tv broke 3 days out of warranty and were going on month 4 of being pushed out. This company is a joke and please save yourself the headache

Very unsatisfactory experience with broken fridge/freezer under warranty, following words quoted in Samsung's complaint response: -
"We do not have a formal procedure in writing and you would not receive any feedback as all complaints are handled internally"
Can this be right where is the Regulation?

Super delayed shipping as they use XPO logistics and they keep making excuses that they cant deliver my item on time