Samsung

DO NOT BUY FROM THIS COMPANY! I PURCHASED A NINE HUNDRED DOLLAR T V AND WITHIN FIVE MONTHS, THE WI FI MODULE DID NOT WORK. SAMSUNG SENT OUT A TECHNICIAN AND SAID, BECAUSE IT WAS MOUNTED OUTDOORS EVEN THOUGH IT WAS UNDER A COVERED PATIO INSIDE A SEALED BOX THAT IT WAS NOT UNDER WARRANTY. MIND YOU THERE WAS NO PHYSICAL INSPECTION. HE COULD NOT SHOW ME ANY DAMAGE MY LAST OUTDOOR TV WAS ALSO SAMSUNG. LASTED THIRTEEN YEARS, AND IT WASN'T EVEN IN A SEALED BOX. IT WAS JUST UNDER A COVERED PATIO. IF YOU PULL OUT A MODULE AND SHOW ME WATER DAMAGE. I'LL EAT MY WORDS. HE DIDN'T EVEN LOOK AT IT. I'VE BEEN A SAMSUNG LOYALIST FOR THE BETTER PART OF 35 YEARS AND SPENT EASILY $******* ON. EQUIPMENT FROM THAT COMPANY. THAT ENDS TODAY! IF YOU'RE SMART, YOU WILL SPEND YOUR MONEY ELSEWHERE.

A serious fraud committed by one of your authorized service centers. I have faced multiple instances of misconduct, dishonesty, and fraudulent activities during my visits, which have led to severe damage to my device. Below are the details of my complaint:

1. Repeated Fraudulent Repairs
This is the third time I have faced fraud from this service center. Instead of providing genuine repairs, they replace original parts with local, low-quality components without my consent.

2. Proof of Fraudulent Activity
During one of my previous visits, while checking my phone's camera, the staff inadvertently recorded a video where they admitted to replacing original parts with fake ones. Their faces are clearly visible in the video.

3. Deliberate Damage to My Device
During my second-last visit, they were unaware of the genuine parts I had replaced earlier. When I went for a minor repair (charging jack replacement), they tampered with my network and caused an overhead pop-up issue.
Every time I visited to get the issue resolved, they provided conflicting statements, first claiming my speaker was changed, then agreeing that it was the charging jack. After 4-5 visits for the same problem, they finally took my phone and, on the third day, falsely claimed a motherboard issue—even though my motherboard was perfectly fine in all previous visits.

4. Clear Attempt to Extract Money by Deception
It is evident that the service center is engaging in a deliberate scam to extract money by falsely diagnosing issues and damaging devices. This is not the first time they have done this to me, and I suspect they are deceiving many other customers as well.

I am writing this review to express my extreme disappointment with the Samsung Galaxy Ring and Samsung's abysmal customer service. I purchased the Galaxy Ring just a few months ago, expecting a premium product from a reputable brand. I used the ring for its intended purpose: tracking fitness during runs, monitoring sleep, and general daily wear while working at my desk. I never subjected it to any harsh conditions or impacts.
Recently, I discovered a crack on the inside of the ring. This crack rendered the device unusable. I immediately contacted Samsung customer support, hoping for a simple warranty repair or replacement. To my utter shock, they informed me that the damage was not covered under the manufacturer's warranty. They claimed the crack indicated "user damage" and offered to repair it for a staggering £499!
This is completely unacceptable. The ring broke under normal usage conditions, and I have no idea how a crack could have appeared on the inside without any external impact. Samsung's refusal to honor their warranty is a blatant disregard for consumer rights. Furthermore, the repair cost is exorbitant, nearly the price of a brand new device!
The customer service experience was equally frustrating. The representative was dismissive and offered no solutions. They were unwilling to escalate my complaint or provide any reasonable explanation for the warranty denial. I was simply told that the decision was final and that I would have to pay the £499 if I wanted my ring repaired.
This experience has completely eroded my trust in Samsung products. I feel utterly ripped off and treated with contempt. I strongly advise anyone considering purchasing the Samsung Galaxy Ring to think twice. This product is clearly not durable, and Samsung does not stand behind its products. Save your money and look elsewhere. * Extremely Fragile: Broke within months under normal usage. * Warranty Denial: Refused to cover damage under warranty. * Exorbitant Repair Cost: £499 for a repair is outrageous. * Terrible Customer Service: Dismissive and unhelpful. * Lack of Escalation: No willingness to address customer concerns.
Recommendation:
DO NOT BUY THIS PRODUCT. DO NOT TRUST SAMSUNG'S WARRANTY.

As a long-time Samsung enthusiast, I've invested in their phones, TVs, monitors, and wearables, always trusting in their quality. However, my recent experience with the Galaxy Ring and the Samsung Care+ protection plan has been profoundly disappointing.

A few weeks post-purchase, the Galaxy Ring became completely inoperable. It wouldn't charge, connect to my phone, or reset. Seeking assistance, I anticipated that Samsung Care+ would provide a straightforward solution. Instead, I found myself entangled in an exhausting cycle:

The website directed me to a phone number.

The phone support referred me to an automated system that communicated via email.

The email response redirected me back to the same phone number.

Live agents were unhelpful, with the Warranty department claiming it was a Care+ issue and vice versa.

This back-and-forth persisted for days, each interaction involving lengthy hold times and repetitive troubleshooting steps that failed to address the core issue. Frustratingly, both departments seemed to use the existence of the other as a reason to deflect responsibility, leaving me without a resolution.

Having Care+ possibly made things worse. Instead of streamlining the process, it added an extra layer of confusion, allowing Samsung support to pass me between departments rather than taking responsibility.

After considerable persistence, I finally managed to have a warranty repair processed. However, this was not due to the efficiency of Samsung's support system but rather my own determination. The experience starkly contrasts with Samsung Care+'s promises of "hassle-free service" and "next-business-day replacements."

While Samsung's products are often praised for their design and innovation, this experience has highlighted a significant shortfall in their customer support. If you're considering their products, be aware that, should an issue arise, resolving it may require more effort than anticipated.

We bought 4 appliance from Samsung and received the free refrigerator panel set promotion in doing so. However, when we went to use our promotion, someone else had redeemed the code. We called and spent multiple hours on the phone. We were told we spoke to the Fraud department. Samsung does not validate on their website through address or email if the code is being used by the correct person. It was determined our code was stolen and would receive a new code from Samsung by email. We did not. We called again. Many more hours wasted. We again were told we would receive the code. Again we did not. When we emailed to ask for the code we were now told we would not be able to use the code as it had been used. Today I called back and have been told I have no open case and they will not give us a new code. I have a case number from what I was told was the Fraud department. Now I am being told there is no Fraud and Security department and I have no case number. Andre hung up on me because he said I had no case number. There is no one in the United States to speak with and they just pass you around the office in India with no real supervisor who can do anything to assist you. The "supervisor", Michael, told me he would transfer me to "Security Systems" and then I was instead transferred back to the inept Tech support. They all lie over and over and have no honor. It would have been quite simple to give us the code for the promotional set of panels when Fraud had been determined to have occurred. They have horrible security because they lost all record of my previous calls and case number. Samsung has lost all credibility because of their poor website security and worse customer service.

Got a Samsung stove less than 2 years ago. Got error message CF2. Found out it meant the oven control board needed to be replaced. For six months been trying to get the correct part number. Samsung keeps providing part number for a fridge control board instead of the oven. Now Samsung is suggesting that I purchase a repair manual so that I can get the correct part number. When I asked why Samsung can't look up the correct part number in the repair manual? There's no response. Samsung offers to have their tech install it for $900 but I can purchase the part for $200 and install myself. Kinda feel like I am getting the proverbial runaround by Samsung huh.

Samsung is a company that you cannot trust anymore. They post discounts on the website. After you buy the product they will cancel the order. Never buy from Samsung online if you want peace of mind. I bought a Galaxy Book4 online with a discount. After getting the confirmation email that the order is ready for pickup, I drove 30 miles to a best buy to pickup the order. The best buy guys said there is a technical glitch and cannot provide the laptop. They had lots of laptops there in the store. When I called samsung customer support, after so much discussion, they asked me to buy the laptop from the store for the current price and they will make a price adjustment. I was waiting for an email confirmation, that they never sent. I called again and they said they will not honor the price. There was no record of any past calls. In spite of calling so many times, Samsung customer service is not ready to help me or resolve this issue. I would never buy anything from Samsung if this is the service they provide. I would give zero star.

I recently purchased a laptop from Samsung's online store, and the experience has been nothing short of a nightmare. Despite specifically selecting a delivery date of December 2nd during the order process, Samsung completely ignored my choice and dispatched the laptop earlier, causing significant inconvenience and disrupting my work schedule.
To make matters worse, December 2nd was my birthday, and this laptop was intended as a gift. Due to Samsung's negligence, my birthday was effectively ruined. Their courier service, DPD, added to the frustration by not offering delivery time slots and requiring a PIN, making it impossible to leave the package with the concierge.
But the most appalling aspect of this entire ordeal has been Samsung's customer service. Despite my repeated attempts to explain the situation and highlight the inconvenience caused, they offered a measly £30 voucher as compensation and then closed the case without further resolution.
This experience has left me deeply disappointed and frustrated with Samsung. Their disregard for customer choices, inflexible delivery practices, and abysmal customer service are simply unacceptable.
I urge everyone to think twice before purchasing from Samsung's online store. Their disregard for customer satisfaction and blatant disregard for their own terms and conditions are a clear indication of their lack of respect for their customers.
#Samsung #CustomerServiceFail #DeliveryNightmare #DisappointedCustomer #ConsumerBeware

Important Notice: Samsung UK's Unfair Return Policy!

Attention, everyone: Be aware that Samsung UK charges a 20% fee on returned devices—essentially a "handling fee" that, in many cases, costs hundreds of pounds. In my experience, they charged me a shocking £160 just for unboxing and returning a device. This is not only outrageous but could also be in violation of consumer rights in the UK.

Samsung seems unwilling to comply with fair return practices, which is why I'm sharing this to warn others. Consider this carefully before purchasing from them. Let's hold companies accountable for their treatment of customers!

Worse Samsung product.purchaed DDoor fridge but problem came in 1 days complain attended but problem is as it is.No response from Engineer.Life biggest mistake to faith on Samsung Brand.

I bought a high-end Samsung laptop with the manufacturer warranty. The laptop's audio suddenly stopped working altogether only 3 months after, so I contacted Samsung warranty claim which led me to their text customer support service. This service was the biggest waste of time I could've ever done. I had to re-explain 6 times with 6 different customer support technicians the problem and had to sit through their super basic repair suggestions like, "make sure your audio is turned on." After a week of texting with these support members and begging them to give me the information of a in person service center, the number for the service center they gave me was no longer in service. Samsung refuses to honor my warranty and sends me through goose chase after goose chase just to waste my time and save themselves from buying me a replacement laptop. NEVER BUY A SAMSUNG DEVICE.

My recent interaction with Samsung's delivery service left much to be desired. Despite anticipation, my order failed to arrive within the expected timeframe. Contacting customer service proved unproductive, compounding my frustration. Samsung's failure to fulfill their delivery promises has diminished my confidence in their services and left me reconsidering future transactions.

I ordered 4 appliances on 2/15/24.
Samsung promised all installation
Delivered on 2/26. Installation date is 2/27/24
Unfortunately they never contacted me. I called them at least 20 times for installation service
But they didn't care at all.
Now 3/8/24 it passed 12 days already
I think they just sell products. That's it.
Don't buy anything from Samsung.
This company is scammer.

I bought a Samsung Note 20 Ultra about 3 years ago and had a great experience. However this year I bought the Galaxy 24 Ultra and traded in my device. I noticed Feb 4th that I accidentally clicked the wrong phone to trade in (Z-Fold) but both credits were the same $400. I called customer service that same day and they said this was okay that they would still give me the credit if the device was eligible. On Mar 17 they said they could not accept my order. At first they said the device didn't qualify, and then they said it wouldn't boot. I sent them proof of both being false. Now I am having to return the phone so I can re-order it and go through the whole process again to get a credit for the trade in which will take more than a week. Very poor customer service.
(Mar 18th)

Terrible terrible disgraceful service from Samsung. Placed an order for £1600 monitor which supposed to be new but they send a used unit. They took my existing monitor for recycling. Their incompetent customer service stated if we ask for exchange it will take 7-10 days AFTER their warehouse recieve the unit and since I have no monitor any longer, this was not acceptable. We asked for a refund and they said 7-10 days after they collect the unit. 2 weeks on, they still have not issued a refund stated they want THEIR courier to return the monitor to THEIR warehouse which they have not as yet. Absolute puppet customer service who simply repeat the same sentence again and again...disgrace from the worlds leading electronic manufacturer

Been using Samsung for years and I had photos throughout the years, suddenly all my photos (taken by phone not shared through other apps) were deleted except for the last week. They were NOT deleted by me and yes I checked the trash and they aren't there. And NO they have not been removed completely by me because all other stuff previously deleted by me is still in the trash! I mean thousands of photos. I take a lot of pictures. And all they could say is "We cannot help, your only is backup if you have". No responsibility taken... nothing! What stupid service is this?! I could rate them lower if I could. Whether I have them backed up or not you can not just shrug away issues clearly not caused by the user

I bought two phones with the "pre order discount " after I noticed my credit card was charged more than it was listed for. I called up the samsung customer service number to speak to someone in India, which they said no problem call back when you get the phone and we'll refund you. I did that today and now they said they can't honor the price, 3 hours on the phone for them to make up reasons to not refund you. What a waste of time,please people buy an iPhone better, that company actually respects people! I'm returning the 3 phones I purchased and throwing out anything samsung I have at my house!

Samsung Review

Bought this TV two months ago.

Samsung denied me a refund while waiting and kept saying is was underway.

When it finally arrived after 7 weeks, the packaging had clear signs of water exposure.

Samsung refuse to acknowledge this and come up with any solution, - instead advising me to place a new order and wait 1-2 months. Zero compensation offered - except a $100 coupon that does not even work. It´s a joke.

The customer support shows complete negligence and keep looping me around to different representatives. I have been in contact with over 10 people now.

I am returning this TV for a refund and will stay away from Samsung.

Please don't waste your money on Samsung appliances! After 6 months wasted trying to repair our faulty Samsung fridge - which we had owned for 2 years when it quit cooling - I have heard from countless people that Samsung is KNOWN for faulty appliances and sketchy customer service practices. I experienced it all firsthand. They won't honor their word nor do they have any regard for the broken fridges they knowingly manufacture and sell. Our repair technician said this is his weekly experience. WHAT?! How are they still being sold?!