Samsung

Since purchasing a Samsung refrigerator, we have had a continuous problem with the ice maker and ice bucket freezing up and getting stuck. I have spoken with the repair center numerous times. There is a service center 20 miles from my residence but I can't get Samsung rep to schedule a repair. They are unresponsive, saying they are always sorry and will have a manager call. NEVER here from them again. I would steer clear of Samsung products.

Spent over 20 hours on the phone over 2+ weeks trying to place an order. Spoke to 4 supervisors who asked me to place the order different ways, they escalated to the incorrect department, asked me to wait 2-3 days to receive a call back (3 times) and I never received one (I had to call), they gave me canned and bogus explanations, and finally said my account was flagged for placing so many orders (which they instructed me to do). I am encouraging everyone to avoid buying from Samsung as they place the customer last.

Horrible customer service, ordered product on sale then there was problem with payment. Order made but monthly payments were not possible because page crashed then when I wanted to change payment option they told me I need to order again but for full price because time sale was over and they canceled my original order. Really horrible... losing customers, it should be an option to be able to change payment option, they want my money or no? Going for Apple products from now on.

I ordered a phone a week ago. They haven't even shipped it yet. It was advertised that it would ship within the week that the order was placed. Nope. I tried calling, and of course samsung is cheap and has you talk to an indian call center where they literally can't understand you when you give them your phone number. I had to repeat it 7 times! And that was just for them to verify who I was. Needless to say, I never got an answer from them after waiting on to talk to someone for 10 minutes and being put on hold several times... Great phones, piss poor customer service.

I have been a customer for all electronics for 20 years.
I bought a TV that is only 4 years old and it is going to black screen. The response from customer service was, we can't repair or replace it even if I had a warranty.

When you have an issue with a samsung product thats when you find out how poorly this company is run. They dont have american employees to help they don't have a sense of urgency. I will stay away from all samsung products from now on. Their phones dont last as long as all others, their fridges freeze up their washers smell bad after a while. They really don;'t make the bets products tried and true. STAY AWAY!

If you love yourself please never purchase ANYTHING from Samsung directly. Go to Best Buy, Amazon, or a shady neighbor because you will have a better experience. I purchased a brand new Note 8 on their website which was defective at the time of opening. I contacted Samsung and returned the defective phone only to never be refunded my money for the phone. It has been a year now, the new Note 9 just came out and I still don't have my refund back although Samsung has had my defective phone this whole time. I call once a week to see if any "updates" have been made to my ticket number and they tell me the same thing every week "it is out of our hands we are still waiting on the refund team's decision there is no way to escalate this case any further or talk to anyone else about this". At this point, this is theft.

My Samsung S10+ caught fire in the port, keep in mind it was not plugged it just started burning. My fingers burned with burns marks on them. Immediately, I reached out to Samsung they said they would compensate me for my burns that was a lie. I brought a brand new phone thinking at least they would reimburse me for having to have purchased a new phone, they lied. I got the run around and was denied compensation only for them to say they would only fix the port.

Don't Buy Samsung!

Samsung has the worse customer service. They lie and give runaround and keep apologizing. The give themselves a phony American sounding name and it seems their objective is to do nothing. God forbids if you have technical problems. They make their best effort to make sure that YOU are doing something wrong. Even their "How we are doing" email survey is phony. If you say "you are Not satisfied" they won't let you to send it back to them.

When i check the offer which i have received in my phone it was 371.99 + tax without login.
Once i logged in the website price is changed. They are showing a False advertisement and when i spoke with the customer service they are disconnecting calls my calls. Altogether they disconnect 3 times during the call it was 2 times and in the chat as well.

I can honestly say that this has been the most ridiculous and unacceptable experience I have ever had. Bought 3 new Q series TVs and one was defective. After many repair attempts they were not able to repair or even acknowledge there was a problem. Finally after 6 weeks I was told that I would receive a refund. It's now been 3 months. Every time I call, 56 times, I am told that I would have to wait 3 to 5 days. I'll receive a text that requests me to call with important info and they tell me another 3 to 5 days. I will NEVER buy another Samsung product. Never have I been treated so poorly. My experience will be posted everywhere online every day for many years to come.

They only lie and give false promises. I was promised a phone to be delivered in 5 weeks. Nothing came. It's week 7 now and for 2 weeks, no one is giving me an answer as to where my phone is. For 2 weeks, I've been hearing the same phrase "we escalated your issue to our team and they will get back to you in 24-48 hours." It's been 2 weeks and no one is getting back to me. I wanted to cancel the order, then the representative offered me a $200 refund to keep the order and wait for it to be delivered. I accepted that until 5 minutes later I get an email that they cannot honor the $200 refund. How many lies do these people want to give their clients? Now I can't even cancel my order! This is complete scam and unprofessional behavior. Shame on you Samsung!

I traded in My N20 ultra, and spent 285.00 on the device. It worked fine until about 2 months in. My device has been remotely locked and I have tried several times to get Samsung to unlock it. I followed all the rules outlined in the terms and conditions yet they claim to have not received my phone trade in and now expect me to track it down. That's not what is written in the terms. I have been a loyal customer for 7 years and now they illegally locked my device in an attempt to bully me out of another 1000. 00 I would never recommend any Samsung product to anyone again.

I have just had the worst customer service and there technicians are terrible. If I were Samsung I would care how your loyal customers get treated and your ridiculous policies. After 11 year's Apple is looking better. They have sent me back my broken watch to have me ship it to them again. So now I am 2 weeks without a watch I am paying for. They will replace my brand new watch with a used one but that will take 2-3 weeks for me to get it, meanwhile I am still paying for a watch I don't have.