Samsung

I bought a Samsung dryer less than 8 months ago when it stopped working. I called Samsung 3 times before I was told that they don't provide service in my area, despite the fact that the product is under warranty. It took me another five weeks (with no working dryer) to get a refund. At one point, I was told to call a customer service number between the hours of 2-5 EST. I kept the phone on re-dial and dialed the number continuously between 2-5 for three days and it was busy! My refund did not include money to have the broken dryer removed. This was my first and last experience with any Samsung product. It was one of the worst customer service experiences I've ever had.

Pray your Samsung product never goes bad. Their warranty service is absolutely horrendous! Shouldn't be this hard to get a replacement cell phone sent back to me. I'll be looking beyond the Samsung brand come time for a new phone or household appliances. Do yourself a favor and do the same!

STAY AS FAR AWAY AS YOU CAN FROM SAMSUNG. There are companies who care about their customers Samsung does not. Purchased a monitor. Had to return for repair. They could not repair it. I was told I would get a code to order a new one within 24 to 48 hours. It took 6 weeks of nothing but grief. They clearly do not care about their customers. When I finally got the code you can only use on their web site, they do not give refunds. Most items were out of stock or more money than your original purchase. So it's either buy what they have or lose the money. Believe me you do not want to deal with them!

My Samsung TV is 6 months old and already has a corner going black in the screen. I contacted Samsung the following is what happened...

Samsung has the worst warranty repair policy. I refuse to take a day off work and lose over $200 in wages to sit at home all day waiting for a repairman to come to my house. I don't want a stranger that doesn't even work for Samsung coming into my house. They don't have any repair stations that you can drive to and drop off your unit have it fixed and pick it up at a later time. Absolutely ridiculous. I am throwing away my Samsung TV and buying a different brand.

The worst company on earth I purchased insurance from them and called to file a claim and customer service would not help me with nothing they would hang up in my face and still have not heard from them!

IPhone user approves these headphones and in my opinion wayyyy better than the standard AirPods.
I did have the older versions and can confirm that these are louder and have better call quality. Everyone can hear me clearly and perfectly during long calls. I will update this review if anything goes wrong but I don't foresee it.

I received a defective s22, and Samsung technicians refused to repair it. They wouldn't accept my calls during business hours, nor did they resolve any issues I've had with this phone. They sent it back to me, still broken, without a word and while ignoring my attempts to reach them. I'll hate them forever.

Samsung has most lag ever and frozen screens on every time. The phones will freeze on you for no reason and it takes half a hour to make a call due to the lag it constantly keeps making. The TVs will go half black to black screen on you suddenly. Samsung is a scam with a collection of refurbished and recycled electronics that are out from a trash can. Customer Service are a group of liars who will make your life worse. Do NOT buy anything from Samsung.

I tried using chat today to get my fold 3 setup for Service. The rep kept asking me to repeat information that was already typed previously. (just had to scroll up to get info. Even though information why clearly typed out he kept giving me information I never asked for. Been on chat and the phone for more then an hour to just setup a simple door to door service call

I spent 4.5 hours trying to get my veterans discount on a new S23 Ultra messaging on Samsungs site. I talked with 6 agents. Renewed my veterans ID and showed the pics of my DD 214 form. No luck. Back our veterans not Samsung.

Awful, awful, awful. Never buy from Samsung.com. I bought a Note 8 phone unlocked with a verizon sim card. They shipped the phone on time, but then verizon said the sim card and the phone they sent were not compatible. Eight (8!) hours of my time w/ tech support, having to drive to a verizon store, etc. and it still was not resolved. No one had ever heard of this happening. So i said, i'll buy a new phone from you and return the problem phone. I bought a new one, and same thing happened. So i've wasted a huge amount of time, have been without a phone for weeks. And they never offer recompense. When i asked, they said they'll give me $25 off of some other samsung product. Never buy from them. Incompetent.

Great products but poorly run shipping and customer service. We bought our TV from the Samsung site and their shipper (ever hear of Associated Global, we didn't either) lost the unit. Two weeks later they were willing to wait until the shipper made a final determination and would not send a replacement unit. Canceled that order and went to Best Buy. There was appeal to the idea of buying directly from the company that made the unit. Bad idea. Dont.

I bought a Samsung refrigerator (28CuFt 4-door French Door Showcase with Metal Cooling in Black Stainless Steel) on March 18,2018. Right from the beginning, the ice maker seems to deliver ice unevenly. Three days ago, the ice maker stopped making ice. Yesterday, I called the Samsung service to make a repair appointment, and was told to follow a couple of trouble shooting instructions, which was sent via email. I tried both the water filter replacement and ice maker reset last night. This morning (after 9+ hrs) when I checked there were only 3 ice. So I called the Samsung service again and now the tech person tells me that I needed to wait 24 hrs to see whether the ice maker works or not, which was not on the instruction. Only when I asked to talk to a supervisor and being placed on hold for several minutes, the person gave me a repair ticket number. What a horrible service...

This so surprising for me to accept that samsung has become one of the worst company in terms of customer support. One of my friend bought Samsung S21Ultra last year. The phone was running good but one day the display had some dead pixels. He went to his nearest customer center but they did not help him saying that problem did not include any warranty. So disappointing.

I had an automatic update to my Samsung Galaxy 7. I haven't checked all the features but the contact is the worst. There are two issues. 1. if home is the default, and you hit message it will go to the home phone which is obviously impossible. Message should automatically go to a cell phone only as it is a text. 2. My other issue is that when you hit the person's name in contact it automatically calls the default if you press phone. You must hit details to get a choice of phone numbers. This is through my Verizon account and I hate the contact update that it's giving me. I love my phone but I wait to see if all these other applications makes me hate it. That is why I rated for instead of

No one At Samsung knows where to route you for presales questions.
I was routed 7 different times incorrectly back and forth between tech and sales and none of them able to tell me about extended warranties. I was given 5 different numbers to call and none of them worked.
If you can't even get a simple question answered, why should anyone bother buying a monitor from Samsung.
I was given 5 different numbers to call and they were either always with a busy signal or were the previous numbers I had already called. I even tried the chat and same thing. Never got 1 person to answer my extended warranty question. They said click the link I sent you but the link either did not work or didn't answer my specific questions. What a waste of time. Their customer service stinks!

Samsung have black Friday deals at the moment with a lower price advertised online but the price go's up for the same product when you add to check out cart. Be careful and check the price.
When asking for help on chat, they just said they would review and did not honour the advertised price.
Seems dishonest.

I send my super clean S7 Edge do all what they said about factory reset and send next day that I get the return box, they take 150 usd. For the trade towards the new phone, 4 month later they take 125 usd. Out of my account and said that I have to do some other weird thing to the phone and that they are going to take possession of the phone for $25 dollars, we ask to charge the full price for the new phone and return the old one that we know its worth a lot more, they said not sorry, just stole it with white gloves

Samsung has the worst customer support. You will get connected to a foreign country and spend hours on the phone my dryer broke down 4 months after buying it and I still have not come to a resolution 3 months later. Horrible customer service and warranty suppory.

Had to give 1 star as 0 was not an option. Absolutely disgusted with Samsung a brand I have purchased many products from and trusted. In December 2020 I purchased a 50" OLED TV, just recently it has developed a fault where it keeps on going in to a restart loop. I contacted customer care and after a very long conversation and various steps to try to fix the problem I was informed that it would need to be looked and by an authorised repair centre. As the TV is just over 2 years old it is no longer under warranty and they except me to pay for the repair. I have paid £800 for a TV that has lasted just 2 years before breaking down and now requires me to spend money on to fix. I will never ever purchase another product manufactured by Samsung as their reliability is now an issue.

Samsung washing machine went out a while back, and the reason was back shocks that keeps the drum from rocking around, and will never buy new washing machine from them again, because the repairs cost more than the washing machine was worth? The washing machine did not have features, such as the amount of water used in the washing machine, but less water, and it squealed on high spin, and of course this brand does not know how to keep the drum basket from rocking around? The parts are hard to find, and I'd find so shocking is they make a better dryer, but washing machine is made very poor?

I've had two Samsung Galaxies to date and I've been very happy with them, especially the camera. However, I've had the same fault occur on both. After a while, the sound (mic) has gone meaning that I can't record with sound and nobody can hear me on the phone. And the other is that again, after a while, you have to buy new chargers because the phone doesn't recognise that it's in and it's kind of like a lose connection situation. I think Samsung need to address this because it's happened to both my phones and has put me off getting another.

Do not buy anything Samsung. Placed an order for the new S23Ultra. They charged me in full even before the phone was dispatched which no body else does. I requested a cancellation which has now been in the limbo for 48 hrs without any updates. I requested to talk to a supervisor but they keep telling me that non is available. I emailed them several times, without receiving a single response.

I have requested a supervisor to call me without anyone calling me until now.

The phone itself has not been shipped out.