SamsungReviews 1,381

My Samsung S10+ caught fire in the port, keep in mind it was not plugged it just started burning. My fingers burned with burns marks on them. Immediately, I reached out to Samsung they said they would compensate me for my burns that was a lie. I brought a brand new phone thinking at least they would reimburse me for having to have purchased a new phone, they lied. I got the run around and was denied compensation only for them to say they would only fix the port.

Don't Buy Samsung!

After doing the online questionnaire about how much my repair will be I sent my phone in. Telling me that it will be $100. They get my phone and tell me it's actually going to be $377. I paid for that repair a week ago and they haven't even began repairing my phone. I'm tempted to file a fraud report on my CC.

The customer service is the absolute worst. They should be ashamed. It's taking me over 3 months to receive a refund. And I'm still waiting and praying

I bought a Samsung washer machine on November 2021, less than a year later, the door (top load) was not locking hence the cycle would not start. I called Samsung, got a representative from another country who wanted for me to do trouble shouting. A technician finally came, made an adjustment and told me that if it happened again, he would return and replace the door. Fast forward 2 and a half months later, the problem return and the company that Samsung sent wants to charge me $200 for labor and parts. Samsung's customer service is really bad, this company don't stand behind their products. If I could give a 0 review, I would.

I spent 4.5 hours trying to get my veterans discount on a new S23 Ultra messaging on Samsungs site. I talked with 6 agents. Renewed my veterans ID and showed the pics of my DD 214 form. No luck. Back our veterans not Samsung.

Unable to reach any support. If you want to talk to a bot - call so called "Samsung support". Samsung simply don't care about customers. Returning a product because of that.

Terrible Service
The worse Product they ever had is Galaxy S22 Ultra - it heats up to the point of burning your hands face an ears.
I sent the phone for reviews to their support (Don't Care Customer Services) and they are sending back stating there is nothing wrong with the device.
Verizon is charging me 1200 dollars for this piece of crap.
Samsung falsely advertises the storage capacity of its Galaxy S21 Ultra 5g smartphones, a new class action lawsuit alleges. L claims Samsung advertises that the Galaxy S22 Ultra 5g smartphone comes with 128 gigabytes of storage space, alleging the device actually only contains 101 gigabytes.

Place an order last Friday and immediately cancelled it. Said order used my upgrade with Verizon. It is seven days later and I've been told to wait 24-48-72 hours at least 4 times from various low-level techs via chat; I've called in and had to re-explain that Samsung.com simply hasn't updated since the cancellation only to be "transferred to a leader", hung up on, etc. I have proof in screenshots that Verizon thinks my upgrade is ready but Samsung can't get their sh*t together. Soon enough the promotion I am chasing will be over and I may be without a new phone after countless hours of trying to get through the low-level "customer service" to someone that will do something about it.

Shipping delays are normal, especially during the holidays, but my experience with Samsung has been unmatched. Nearly 1 month after ordering, the item has not shipped and I receive emails every other day indicating "your order is still on time". I've reached out to support several times, all of which have either not helped me at all, tried to sell me other Samsung products, or told me false and misleading information about my order. I can't imagine the processes involved for buying and relying on more intensive items such as appliances or phones from this company. Apple devices and Amazon shipping times will always be superior.

TL DR: I bought a phone. Even though I'm willing to finish payments I can't use purchased phone.

I bought a phone with a trade in and forgot to send it to them. My phone suddenly gets locked. I ask them if I they can send m a label to send the trade in and they say no, you're stuck having to pay for the trade in amount. I try to pay for it but there is no way to make the payment within the samsung site. I try to have them send me a link or something so I can pay, but they say they don't know how and hang up. Worst experience I have had with a store

Do not buy anything Samsung. Placed an order for the new S23Ultra. They charged me in full even before the phone was dispatched which no body else does. I requested a cancellation which has now been in the limbo for 48 hrs without any updates. I requested to talk to a supervisor but they keep telling me that non is available. I emailed them several times, without receiving a single response.

I have requested a supervisor to call me without anyone calling me until now.

The phone itself has not been shipped out.

My refrigerator went out a year after I bought it for $2000. Samsung does not support their products. The service people, when you call, do not understand "it has no power, is not running". They asked me repeatedly what was wrong. It was nothing but frustration trying to get their help. I will never buy another Samsung product.

I recently bought Samsungs highest quality 85 inch TV with a reg price of $6200. After a few weeks the remote no longer would charge via usb or solar. I spent hours getting the customer service department the numbers and information they needed. They said they would send me my replacement remote immediately and I would expect it in a couple weeks, tops. After not receiving the remote I tried several times to get through to them, being on hold for hours. Finally I got through again and the rep was a lot less helpful but would look into it. A week later I received a call saying they have decided to reject my claim for my remote. After they told me they were sending me one. Keep in mind this TV retails for $6200. I have decided to reach out here to tell all, about my terrible experience with Samsung. Buyer beware!.

Purchased brand new Samsung French Door Refrigerator Nov 23 2022 and bestbuy took 2 weeks to deliver it instead of the 3 days promised From Nov.until Feb 3rd 2023 this refrigerator maintains a 48 degree in temperature instead of 35 to 37. It doesn't work. It's an 1800 paper weight and Samsung can't get any techs out to diagnose it or repair it. They never call or respond to me I r Samsung. They contacted another company that called me to say they will fix it if I pay them 125.00 diagnoses fee,a service call fee plus parts and labor all paid by me cause Samsung doesn't pay, too slow to pay and always shorts them so they are out. Samsung says to reset it 3 times by unplugging it an hour each time. That didn't work 1800 and over a month and my brand new very expensive refrigerator spoiled 575 worth of food. The refuse to replace it even after they stated they would because a technician has to come diagnose it but they can't get anyone to do it in a month. Credit card company says they will charge it off cause bestbuy and Samsung sold me a Lemon, a defective product and they refuse to make it right! Today they want another 2 weeks from me to try ubreakifix. I called 14 locations and all they fix are Samsung PHONES NO APPLIANCES! STAY AWAY FROM SAMSUNG SO YOU DON'T HAVE A STROKE OR HEART ATTACK DEALING WITH THEIR CUSTOMER SERVICE, WARRANTY, EXCHANGE AND REFUND DEPARTMENTS. I'M GOING TO GO BUY A GE, WHIRLPOOL MAYBE LG. COMPANIES THAT ARE KNOWN FOR APPLIANCES AND NOT JUST CELL PHONES AND MEDIOCRE TVs that don't even have Dolby vision!

Been a long time customer with all my tvs, appliances and phones just recently started having issues with the black screen on my zfold3 which wS still covered under the one year manufacturer warranty I took it to Best Buy and had them look at it said it would take a month to get parts so I called Samsung directly and they told me to mail the phone in and I would have to be without my phone for at least two weeks I told them they were crazy just kept giving me the runaround for an hour on the phone with resolution. That was the last Samsung thing I buy time to switch to an iPhone.

I've bought a Samsung galaxy s22 ultra last April now it started giving me problems with changing and some other issues so I called customer service the did all the trouble shooting on my phone and that didn't help so the asked me to take it to a nearby samsung authorized place, I went there stayed their for over an hour then they said your phone has a motherboard issue and we can't fix it here call samsung customer service again
I went back home I called them again now they telling me to send my phone back to them via mail to fix it.
I am very disappointed I still have warranty on my phone until April 27 2023
Why won't you just send me a new phone and take this one back.
It's very sad how they treat their customers.
I am definitely going back to apple

Samsung NZ customer service is a joke.

Not only can you not get through either by online chat (waited 30 minutes and still had no available representatives), or phone (there was silence on the line when I finally got through forcing me to hang up), but if you do waste 3 hours and finally talk to them, the promised follow-up never comes.

I have been waiting over a week and still nothing.

My issue is one shared by many S22 user, the persistent Secure Folder notifications that you cannot turn off. It is all over the online forums - it is a known issue, but they still haven't dealt with it.

I fear it is the end of Samsung as a prominent company in this space and I am looking to move to Apple, after being a loyal Samsung fan for 15 years.